MERCERREWARDSFORUM

Melbourne, Wednesday 9 AprilSydney, Thursday 10 April

APRIL 2014

RAPID EVOLUTION OF HR TECHNOLOGY:Survival of the savviest!

MERCER REWARDS FORUM

Warwick AdamsPrincipal

AGENDAWhat we will cover today

• What’s at stake?

• Evolution of HR technology

• Case Study: Wesfarmers

• Questions

2

WHAT’SAT STAKE?

WHAT’S AT STAKE?IMPACT OF CHANGE

4

Survival is the exceptionrather than the rule

Technological change…will this accelerate the

trend?

The secret of enduringgreatness –

YOU!The HR technology

opportunity

EVOLUTION OFHR TECHNOLOGY

6

Mobile

Social Media

Gamification

Big Data

Cloud & Crowd Sourcing

MUSTHAVE!

MOBILE USAGE AND ACTIVITIES

7

>1.2 Billionpeople accessing the web from

their mobile devices

8 TIMES faster mobile web adoption(vs. traditional web adoption)

91% of mobile internet access is forsocial activities

39% of all emails are opened onmobile phones and tablets

25% of all web searches aremobile-based searched

15% Of all internet traffic is nowglobal mobile traffic

84/9/2014

TOP WATCH OUT “FOUR” ON THE HORIZONDRIVING DIGITAL ENGAGEMENT

94/9/2014

1 Wearable computing

2 Dynamic workforce planning

3 Consumerism of user experience

4 Augmented reality

> Control your home security> Track your health stats – calorie

intake, steps taken, sleeptracking

Smartphones with aPersonal Monitoring App

> Detects chemicals in the air forspecific industrial jobs

> Futuristic cooling componentwhen wearer is over-heated

Smart Clothing or E-textiles

> Stay connect to your loved oneswhile you are gone

> Exact location tracking inreal-time

People/Pet-tracking Devices(e.g. for Parents to Locate Their Children)

> Tracking health with increasingprecision

> Accurate data measuringeverything from blood pressure,blood sugar,heart activity, sleep data

Health and Fitness Monitors

> Provides a life-line fortroubleshooting

> Provides a non-biasedperspective especially for lawenforcement in a “he said-she said” environment

Wearable Cameras

> Check messages discreetly onthe fly

> Built-in hard drives

Smart Watches

> Real time hands free sharing> Meet the world heads up

Smart glasses andvideo glasses

WEARABLE TECHNOLOGY

DYNAMIC WORKFORCE PLANNING

11

3rd PartyServices

EnterpriseApps,

Services

People,Social

Manager

Assets

Analytics,big data

Connectedapplications

THE AGE OF CONSUMERISATION

124/9/2014

Consumers are using multi-functiondevices for work purposes

Consumers are using multi-functiondevices for work purposes

Nearly 60% of consumerssay it improves theirproductivity to takeconference calls and usecollaboration tools fromtheir personal devices.

— AccentureUser experienced personalisedUser experienced personalised

AUGMENTED REALITY MEETS BUSINESS

13

“Augmented reality leveragesand optimizes the use of othertechnologies such as mobility,location, 3D content managementand imaging and recognition.It is especially useful in the mobileenvironment because it enhancesthe user's senses via digitalinstruments to allow fasterresponses or decision-making.”

– Tuong Huy Nguyen,Gartner

Think about the impact thatwearables can have on the

workforce, especially for frontline and field workers

Think about the impact thatwearables can have on the

workforce, especially for frontline and field workers

Think about how business datacan intersect and merge withpeople data to make better

commercial decisions

Think about how business datacan intersect and merge withpeople data to make better

commercial decisions

Think about the impact ofend user experience and the

merging of personal lifeand work life

Think about the impact ofend user experience and the

merging of personal lifeand work life

Think about how mobility, imaging,and 3D content management can

change learning and coachingopportunities

Think about how mobility, imaging,and 3D content management can

change learning and coachingopportunities

Think about where technologyis heading and how automation can

make your companybetter and faster

Think about where technologyis heading and how automation can

make your companybetter and faster

SO WHAT NOW?

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