Greetings Everyone! It’s hard to believe the summer is almost over. I hope everyone found some time for relaxation, rejuvenation and recreation with family and friends during the summer months.

The past few months have been very busy with significant progress in many areas as you will read in this newsletter. None of this important work could have been accomplished without the contributions and time commitments of all members of our team.

We are close to being able to name our newsletter. Thanks to all employees who submitted creative suggestions for the name. More information is included below. Please take the time to read and vote!

In response to feedback from our employee engage-ment survey, we identified the need to improve communications within our organization and the need to increase the presence of our Senior Leadership Team. A number of initiatives are underway.

One of the initiatives to increase our visibility and presence is “Gemba Walks” - spending time with our employees, patients, clients, residents and family members in our facilities and programs throughout our health region.

As part of our “Gemba Walks” we are spending time in discussion with Directors and staff at our Visibility Walls. The purpose of our visibility walls is to share our region-wide and facility-specific goals and targets. It is a place and time for staff to identify opportunities for improvement with a focus on the “Four Betters – Better Health, Better Care, Better Teams, Better Value.” This is a time and place where staff come together on a regular basis to discuss progress and to identify action plans if progress is not advancing as planned. We encourage everyone to participate, to share your ideas for improvement work and to ask questions. There is amazing work and im-provement taking place throughout our region and we continue working to ensure the voices of our patients and family members are heard.

Congratulations to all of you!

A u g u s t 2 0 1 3

Time to Vote on a Name

Long Service &

Retirements 2

New Regional

Hospital Update 3

Daily Visual

Management 4

Pursuing

Excellence in Mental

Health

6

Employee Lifestyles

Committee 6

Public Health

Inspectors Earn

National Award

7

Gateway Online 7

Back to School

Healthy Lunch &

Snack Tips

8

Celebrating National

Family Week 8

Surgeon Brings

Cutting Edge Surgery

to FHHR

9

Looking for a Family

Physician? 9

Getting to Know SLT 10

Welcoming Our New

Physicians 10

Central Butte

Regency 11

Cold or Influenza? 12

Leadership Abilities

Growing in FHHR 12

Upcoming Events 12

INSIDE THIS ISSUE:

Message from CEO, Cheryl Craig

Wow! We had over 50 entries for the Name Our Newsletter Contest! Thank you to all who made a submission! There were so many great choices, the committee has narrowed the list down to three names (alphabetically), and we want YOU to vote for your favourite!

A) Five Hills Focus B) Hills Highlights C) Take Five

Please vote by emailing engagement@fhhr.ca. Please include your name, department and phone number.

VOTING DEADLINE: September 30, 2013

Winner will be announced in October!

Vote to Name Our Newsletter!

Barb Butlin, 30 Years

RN Home Care

Moose Jaw

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FHHR Recognizing Long Service & Retirement

FHHR honored long-serving staff members and retirees with a dinner held in Moose Jaw in June. This year 116 individuals who have worked with the region continuously for increments of 15, 20, 25, 30 and 35 years were recognized along with 21 retirees. Congratulations to all of this year’s honorees!

“The importance of your contributions cannot be adequately expressed in words. You have impacted so many patients, clients, residents, and co-workers in ways that are not always measureable. You have cared for individuals at a time when they were

vulnerable, from seeing the birth of a newborn to caring for someone at the end of their life journey. It really does require many special gifts and attributes to respond to this calling of healthcare.” ~ Cheryl Craig, CEO

Derrick Grado, 25 Years

Head Maintenance

Moose Jaw Union

Marjorie Molsberry, 35 Years

LPN Long Term Care

Central Butte Regency

Holly Roszell, 15 Years

Continuing Care Assist

Assiniboia Union

Roger Bastedo, 20 Years

RN ICU

Moose Jaw Union

Betty Petrovic, 30 Years

Continuing Care Assist

Mental Health Inpatient

Moose Jaw Union

Deb Smith, 15 Years

Continuing Care Assist

Lafleche Health Centre

August 20 1 3 Page 3

New Regional Hospital Update

LONG SERVICE RECIPIENTS 40 YEARS JANET GERAGHTY

35 YEARS ISABEL ACKLAND TERESA DONLEY MARJORIE MOLSBERRY PEGGY PRESTON DEBBIE SPARKS ERNEST TERRY ALICE TRUSTY

30 YEARS

SHELLEY AMBROSE COLLEEN BENNETT BARBARA BUTLIN DENISE DICK MICHELLE DOWLING HEATHER DRIEDGER KATHRYN ENGLER GWENITH FRANK SHIRLEY HEAGY DIANE IRELAND JEAN KALANUK RHONDA KRUSE LINDA LAW DARCY NEIGEL KAREN PAPIC BETTY PETROVIC WENDY ROLLIE

CHRYSTAL SCHNECK DENEEN SUTHERLAND CATHY TENDLER DARLENE THORHAUG GERRILYNN WITTAL LORETTA YANKOW

25 YEARS BRENDA BERRY KAREN FERNELL DERRICK GRADO JANICE A GREEN SHARON HALL CONNIE HEMBROFF MARVIN HUBER CYNTHIA JOHNSON LINDA LONGWORTH DONNA MATTUS SHEILA NEAL MARIE RADFELDER EUNICE READER ELLEN REDSHAW PAUL SCHANOSKI RITA SINCLAIR LAURA SPENCE E JEAN THRONBERG BETTY ANN WHITNEY JUDY WICHARUK

20 YEARS MICHAEL AMIES

CAROL BARRETT J ROGER BASTEDO SHARON BENSON VICKI BERGMAN CAROL BLIGH LINDA BULLOCK CHRISTINA CHRISTMANN MAUREEN COLMIN CHERYL CRAIG GINA DERINGER DONNA GALLANT DONNA HUDSON LAURA JAMES JOYCE NASH RAELYNN NICHOLSON SUSAN RADER JULIET A SINCLAIR BRENDA STEEL DONNA WILLIAMSON KERRY YASCHUK

15 YEARS GLORIA ADAMS KATHLEEN AMBROSE CORRY AUCHSTAETTER KERRY AVERY TERESA BRENNER SHELLEY BROWNELL CHRISTA COLENUTT JANET CRISTO DENISE CRONAN

BRENDA CUNNINGHAM LAVONNE ENGEL ROXANNE ERB SHIRLEY FOREST SHONA FORTMAN JUDY FOSTER JOYCE FRIESEN GERALDENE FUHRMANN SHELLEY GALENZOSKI SHEILA GARDNER LANI GELLNER RONA HADLEY COLE STACEY HEATH CINDY HOPKINS KRUKOFF GEORGE HORACKI LESA JOHNSON ELAINE KENNEDY SHANNON LETHBRIDGE KARA LUDWAR ARLENE MACKNAK HEATHER MAFFENBEIER SHERRY MARTENS JO ANNE MAYES JEAN MOORE LOIS MOORE CAROLINE RICHARDSON CHRISTA ROBERTS HOLLY ROSZELL LOIS SANDERSON LORIE SCOTT

JANET SMILEY DEBBIE SMITH RENEE WALTERS KATHERINE WOOD YVONNE WOZNIAK

RETIREES FAYE PETERSON 36 ERNIE TERRY 35 DONNA SMITH 34 JOHN STOBBS 33 CAROLE GAMBLE 32 JANICE SALABA 32 YVETTE STOROZUK 32 SHIRLEY MCBRIDE 28 SUSAN HALES 27 PAULINE SELINGER 27 JOYE KINDRACHUK 26 DEBBIE COWAN 24 CINDY COOPER 23 IRENE STOCK 23 JEANETTE FITZPATRICK 22 PATRICIA LEGARE 22 LINDA BULLOCK 20 PAT DIXON 20 LYNNE DUNBAR 20 BONNIE SOBOTTKA 20 SANDRA MILLER 17 DONNA GORANSON-KESSLER 15

Congratulations to this Year’s Recipients!

In a recent interview John Liguori was asked the following question ‘Where are we at with the schedule and budget?’

“Our Integrated Project Delivery Team is based on relationships and prom-ises to the group and this really makes it different than a traditional build. The relationships between our team are actually really important and so when we each make commitments to the schedule we do our best to stick to them. We operate based on what is called a ‘last planner system’ that has us planning 8 weeks out, 6 weeks out, 4 weeks out, 2 weeks out, and of course, plans for the current week. Monitoring all of our deliverables in those increments keeps us focused and on schedule.”

For more of John’s interview, watch for the “New Hospital Project Update” brochure coming out shortly.

Don’t have a chance to drive by the site of the new hospital? Check out the progress by checking out the flickr link on the “New Hospital” page on our FHHR website!

“We’re on schedule and

on budget. It’s not by

chance, it’s not because

we’re lucky; it’s because

we planned it this way.

And that, unfortunately,

doesn’t happen on every

other project.”

~John Liguori, Executive

Director New Hospital

Project

Site Construction Photo taken July 2013

As you go about your regular work duties, you will have probably seen daily visual management (DVM) walls in action or at the very least eyed with suspicion that strange new “Vis Wall” in your work area.

Some of you will have heard your managers or team members talk about the “vis wall”. Most of you will regularly take part in wall walks (perhaps as part of the daily huddle) and it is probably now part of the daily workings of your department.

However, due to the 24/7 nature of our business, not everyone will have taken part or been oriented to the intent of these walls, the purpose of tracking data and how all these pieces fit together as Five Hills Health Region comes together in a new and exciting way to deliver on strategic goals and initiatives.

In this piece, we hear from Judy Wicharuk (Integration Leader, Surgery) and Darcy Spies (Administrative Assistant - South, Grasslands Health Centre) about what DVM means to them and the teams they work with.

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Daily Visual Management

What does Daily Visual Management mean to you?

Judy: To me, Daily Visual Management is as simple as the title suggests. It is a method of managing the daily operations of the Surgery unit in a manner that is visual. The idea behind this is that any member of our surgery team or even other teams should be able to walk by our DVM board and tell, at a glance, what the team is working on and how the team is doing.

Darcy: The Visual Wall helps me feel connected to Five Hills, the organization, as a whole. We are just one person, but we are each one person, and when we come together we make a difference! The wall pro-vides an awareness and accountability that our actions affect our organization and the challenges health-care faces. It keeps me focused on the priorities of our health region to achieve excellence in the delivery of Client and Family Centred Care. It is about transparency with each other as well as with our clients who we are also accountable to. I see the wall evolving as we recognize its possibilities, it definitely engages me, and challenges me to think of ideas of value to add!

How has it helped your team?

Darcy: As well as being an effective tool for communication between our team, the “vis wall” also helps us to focus on our daily work, our work environment, and overall have a positive impact on client care. When varied disciplines come together at the wall, we can use the different perspectives to identify problems, pos-sible solutions to those problems, as well as new ideas to improve quality. The wall reminds us what each of us contributes to the patient experience and helps to build our team and morale.

Judy: The vis wall has really helped the entire Surgery team come together to focus on the day to day op-erations of the team. We have started communicating in a different way about the issues that matter most to our patients. Our focussed conversations allow the team to ensure that patients receive safe, efficient, timely care and our metrics tell us how we are doing along the way!

LeeAnne Carroll, a registered nurse on the Surgery unit echoes some of the positive experiences of DVM from a front line care

provider perspective, saying,

“at the beginning there was definitely some skepticism from staff with people believing that it was ‘just another thing to do when we’re so busy’. However, since its full implementation, we realize it is a great tool for the surgical unit, especially for communication. It keeps staff up to date on any changes being made and also helps keep us focussed on our priorities as a team. Staff also love the opportunity to present improvement ideas and to have those ideas tried out by the manager which

is great for morale.”

August 20 1 3 Page 5

Daily Visual Management

What sort of things do you focus on? Judy: As mentioned earlier, we focus on a lot of the day to day operations for our unit, like, how many surgeries we will have that day, how many patients will be dis-charged, our average length of stay and how many pa-tients we have on the unit greater than 10 days. We talk about what we can do and who we need to engage to get them home or to transition.

We also focus on safety initiatives which roll up to Lau-rie’s (Albinet) executive director vis wall which in turn rolls up to the regional vis wall. We have most recently focus-sed on transcription errors and kept track of them until we were three months free of errors which was assisted by the RPIW in Surgery which focused on that issue. Now we are focusing on patient falls and tracking them at daily huddle and discussing how we can prevent occurrences.

Darcy: At Grasslands, we discuss ideas for improving our delivery of service and streamlining our work processes, and then as a Team we can work together to put those ideas into action. Our NP had the perception that we are often missing information, ie: consults, in-vestigations, labs, and spending time, both Client’s and staff’s searching, which is non-value added and impacts quality of care for our Clients. We decided to measure how often, how critical, how much time lost,

etc to assess whether it is indeed a frequent occurrence and reasons why, then drafted forms to track and an action plan to follow. It is a work in progress at the moment, but we look forward to the results. We are also 5Sing so we are monitoring our progress on the wall and that is definitely a success story! We track Well-ness Site Visits by our Manager, Integrated Teams South with a graph that is shared at the PHC Leadership Wall and Regional Wall. Site Visits are about Management being accessible and available to front line staff and our Manager is a part of our huddle while at our site and always has something to contribute to the discussion or ideas for the wall. We also took to heart a suggestion that we involve our Client’s on our wall and have a place to welcome their voice to help guide our direction and priorities.

How have the front line staff reacted?

Judy: Our team used to use a “communication book” to re-lay what was new or happening on the unit. Now, through the “What’s New?” portion of the wall, we communicate in “real time” to all team members about what is going on in the unit. This is a new way of communicating for us as we

include everyone, including all support staff, in the communications and anyone on the unit can stop at the wall and see the same information. I think that staff were a little unsure about the value of the tool at the beginning but now they see the benefits at our daily huddles. They have shown increasing interest and en-gagement at the vis wall and have spoken about it in a positive way overall especially as a communication tool for the unit.

Darcy: It was definitely a challenge to implement, to make part of our day, and there was some skepticism as to value at the beginning. However we’ve agreed that it will be what we make of it. As our NP, Johanne Rust put it “let’s adapt (the wall) to measure what’s relevant and meaningful to our clients, to us and to the clinic environment”.

Day Surgery ‘Vis Wall’

Judy Wicharuk, Integration Leader, is presenting her vis wall

during a training session on July 4

Grasslands Primary Health Clinic, Rockglen

L-R: Laurie Good - Lab Tech, Elaine Malbeuf - Manager Inte-

grated Teams South, Darcy Spies - Administrative Assistant

South & Johanne Rust - RN/NP

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Pursuing Excellence Award for Mental Health and Addictions

Studies in recent years have shown gaps in the continuum of services available to mental health and addictions clients. A key challenge in providing care in this area is the cyclical nature of the condition and the resulting need to provide services that meet individuals right where they’re at with their specific need. Often referred to as the ‘porridge di-lemma’, clinicians do their best to provide assistance that is neither ‘too hot’ nor ‘too cold’, but that’s ‘just right’.

Mental Health and Addictions Services in the Five Hills Health Region recently implemented a tool to help with this problem and even in the short time since implementation, it is making a difference. The Level of Care Utilization Sys-tem (LOCUS) was implemented to give clinicians a standard way of determining the level of service best suited to a cli-ent’s current need. “A commitment was made by our region to work tirelessly in our efforts to implement a stepped care approach in mental health and addictions. The goal was to ensure that the right person received the right service at the right time…in the past year, our efforts have been character-ized by a 35% reduction in inpatient admissions, and a 50%

reduction in readmission. We are now able to build a strong continuum of care that provides enhanced sup-ports for people at all levels of care, not just our most intensive,” said project lead Michael Seiferling, Senior Addictions Counselor.

As a result of this work, the team was awarded a Pursuing Excellence Award at the recent Health Care Qual-ity Summit. “Receiving this award validates that we’re heading in the right direction. We can see how this tool will help us provide the right level of support for clients at the discharge stage down the road as well,” said Dan Fraser, Director of Adult Clinical Services.

Award presented by

Bonnie Brossart, CEO Health Quality Council (far left).

FHHR Team Members (L-R):

Cheri Statham, Shelley Smith, Juliette Sinclair,

Michael Seiferling, Brenda Steel, Mark Shiers, Dan Fraser

Employee Lifestyles Committee

The Employee Lifestyles Committee (ELC) has been active for over 18 years. ELC has or-ganized and promoted healthy active lifestyles for all of our employees as well as numer-ous employee events over the years! Check out Team Sites/Employee Lifestyles link on the FHHR intranet, to find out more information or to join the committee!

Employee Fitness Membership Reimbursement Program 2013-2014 To be eligible for this program you must be an employee of FHHR, have an annual gym membership, attend an average of twice a week at a registered fitness site and register with a Lifestyle designate by October 1, 2013. To determine eligibility and reimbursement sign in sheets will be at each of the registered fitness sites. Full details, registered fitness sites and application form, can be found on each department bulletin board and are available on the FHHR intranet under Team Sites/Employee Lifestyles.

Wellness Program Did you want to try a new activity or share one you already enjoy? The wellness program may be able to assist you! Some examples of possible activities are: yoga, gardening, healthy eating, cooking, pilates, zumba, pottery class. There is a limit to the number of activities held each year per facility. Apply today! Full details and application form, can be found on each department bulletin board and available on the FHHR intranet under Team Sites/ Employee Lifestyles.

FHHR Annual Golf Tournament A shot gun start, door prizes, steak and lots of fun is scheduled for Saturday, September 14 at 1:00pm at the Lynbrook Golf Course. Register individually or as a team. Deadline to register is August 30. Should you require more information, please contact Shannon Williams at 306-694-0273 or swilliams@fhhr.ca or Bernie Doepker 306-691-6508 or bdoe@fhhr.ca.

Public Health Inspection in Five Hills was recently awarded the “Alexander Officer Award” for innovation and excellence in program development. The Canadian Institute of Public Health Inspectors (CIPHI) awards this annually to organizations for outstanding and meritorious achievements in the field of public or environmental health. The provincial nomination for Five Hills outlined the work done to implement an electronic data system, the first of its kind in the province.

“This was all about process improvement for us,” said Travis Phili-pation, Director of Public Health Inspection. “It has made so many things much easier and more efficient for us around reporting re-quirements and workload management, as well as giving us remote access to all of our files.”

The database, known as ‘Hedgerow’, is an electronic data manage-ment system that allows Public Health Inspectors (PHI) to collect data electronically in the field using a laptop. Data is then stored securely on a Five Hills server and can be easily accessed by PHIs whenever needed. Although this meant a change in work practice for PHIs, it has made their work easier as well. “With Hedgerow, we don’t need to worry about having all of our files with us out of the office. Since they are electronic we can access whatever we need when we need it. Staying on top of our required inspections is much easier too since we can run reports to find out things like dates for re-inspections. ”

Philipation was appreciative of the award and was quick to point out how important IT support had been throughout the project. “This was a big change for our Inspectors – some of whom have been around for a while which can make the change a little harder - but they really stepped up to the challenge and ran with it. On top of that, the support and guidance of our IT team really made it all possible. They were there to help right away with any problems that came up.”

August 20 1 3 Page 7

Public Health Inspectors Earn National Award IT support helps make new system a success

Pictured L-R: Travis Philipation,

Nimone Campbell, Wayne Johnson

Missing: Gabriela Zelada

FHHR went live with myJOBS on Gateway Online in June! All staff can view job postings, and apply for jobs electronically. Once you initiate the application procedure, the new job application process automatically gathers up your information under myTALENT and submits it as part of your electronic application.

Before you submit your online application, the system also tells you which talents you have that match up with the job posting. You have the opportunity to edit your talents before you submit your application. As with any job application, you need to advise the employer how you are qualified for the position - please ensure you enter your information accurately within your myTALENT profile, as this will become part of your job application.

myJOBS inservices have been offered to all staff as well as inservices targeted for Managers focusing on new processes for job postings and applicant tracking. myGateway Online has 4 videos and well written instruc-tions, which can be found under the myHELP button – myJOBS/job board/applying for jobs. The same videos can be found on our FHHR intranet site under “my Gateway Online Training Videos”.

Gateway Online Champions are in most work facilities/units. This person can assist coworkers with getting familiar with the myJOBS electronic application. To see our list of regional Champions, go to our Intranet site, under Announcements/More Announcements/Gateway Champions.

Important Dates

August 6, 2013: we must use the Gateway Online processes to post positions

September 3, 2013: ALL job applications must be completed by using myJOBS & the electronic process

October 31, 2013: paper job posting boards in all our facilities will be discontinued

Gateway Online Update

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Back to School The Daily Job of Packing Lunches & Snacks Begins Again!

Back to School means the daily job of packing lunches and snacks begins again! Everyone wants their kids to eat healthy and have nutritious items to take to school every day. There can be challenges associated with making healthy choices. Healthy choices often take more time and planning than less nutritious choices. Here are some simple tips that can help you and your kids eat healthier this school year!

Plan ahead! Take a few minutes every week to involve your family in planning meals, lunches and snacks. Create a grocery list based on your menu plan to ensure that you are bringing all of the neces-sary ingredients into the home with one trip. This will not only help bring those nutritious choices into your home, but it will also help keep the less nutritious choices in the store! It will save you time and money!

Think balance and variety. Canada’s Food Guide recommends including foods from all 4 food groups for a healthy lunch. A healthy snack includes foods from at least 2 of the 4 food groups.

Use the weekend to enlist your kids with the prep work – kids are more likely to eat snacks that they have helped prepare!

Most vegetables and fruit can be washed and portioned into bite-size pieces in advance. Healthy choices will then be ready when you are! Individual portions can be popped into a bag or container on those busy mornings before school.

When shopping for foods, try to shop as “close-to-the-farm” as possible. For the most nutrition, choose whole foods with the least amount of processing. Whole foods have little to no added sugar, salt and trans fats.

Remember food safety. Use an insulated lunch bag to help protect your kids from food-borne illness. Pack a frozen 100% fruit juice box into the bag or a freezer gel pack to help keep it cool until lunch or snack time!

Below are links to websites with suggestions for how to best provide healthy and nutritious options in your kids’ backpacks this fall! Good Luck!!

Eating Well with Canada’s Food Guide http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/index-eng.php

My Menu Planner http://www.eatrightontario.ca/en/MenuPlanner.aspx# Eat Well, Play Well www.dietitians.ca/child

National Family Week Strong Families, Strong Communities, October 7-13

Strong Families, Strong Communities is this year’s theme. Family means different things for differ-ent people. Many of us instantly think of our family at home – children, parents, siblings, and depending on the individual, maybe even more extended than that. For others, family may mean a group that provides support – a church, a neighborhood, or a group of coworkers.

All types of families lead to strong communities. Families that include children are perhaps the most critical as far as developing and sustaining healthy commu-nities. If you have kids or grandkids whose lives you are able to impact, or even if you fall into one of the “family” categories above, here are some suggestions for how to celebrate National Family week!

Plan and cook a meal together, with each person responsible

for one dish or item

Go swimming together or go for a family bike ride

Have a family game night

Go for a walk and discover your neighborhood

Arrange to do something special for a family you know in difficult circumstances: offer to babysit,

take the children to a movie, bring a hamper of ready to eat meals. (from the BC Council for Families DIY Guide to Organizing a National Family Week Event)

Make some of these ideas a tradition for your family and

contribute to growing healthy families in our region all year

round!

August 20 1 3 Page 9

Surgeon bringing Cutting Edge Surgery to Five Hills

Visit the FHHR website, click on the blue button titled “Our Physicians” and you will find a list providing the names of all the region’s family physicians and specialists.

This listing identifies which physicians are accepting new patients, along with their clinic address and phone number. Please note, specialists still require a referral from your family physician or other health care provider(s).

For patients in the Five Hills Health Region requiring gall bladder surgery, a new technique being pioneered by local surgeon Dr. Ali Cadili is set to make a difference both to the amount of pain they experience and eliminating any visible scarring. For patients like Jacqueline Geis, this technique has already made a differ-ence. When asked about the incision area, Jackie says, while showing her stomach, “there is nothing there, you can’t even tell! I still have my girlish figure!” Traditional gall bladder removal was considered a fairly major surgery requiring a 6 inch incision followed by a 1 week stay in the hospital. The size of the incision meant patients experienced significant pain in their recovery, frequently had post-operative complications such as hernias or bowel obstructions, and were left with a sizeable scar following their surgery. In more recent years, the onset of laparoscopic surgery tech-niques replaced the long single incision with 4-5 smaller incisions as entry ports for laparoscopic instru-ments and resulted in shorter hospital stays, less pain for patients in recovery, and significantly improved cosmetics, with just 4-5 small scars. Since then, a tech-nique referred to as a Single Incision Laparoscopic Surgery (SILS) has developed, replacing the 4-5 incisions with a single 2cm incision in the umbilicus. This technique has been successful with patients, resulting in faster patient recovery and fewer post-operative complications. This field continues to advance though, and Dr. Cadili is a pioneer in Western Canada, moving forward with a ‘modified’ SILS. While the technique has not yet caught on in the medical community, Dr. Cadili sees it as a major improvement in the field. “As far as I know, we’re the only ones who have done this in Alberta, Saskatchewan, and Manitoba – perhaps further. This is relatively new, but what has been proven is that patients experience less post-operative pain and have virtually no scarring since the sin-gle incision is hidden in the umbilicus. What we believe and are studying as we go is that there will be less post-operative complications with things like hernias or bowel obstructions which are problems for the patient and become future drains on our system.” When asked what the benefit is with the modified SILS technique vs SILS, Dr. Cadili says, “with SILS a spe-cialized port is needed which adds expense to the procedure. In addition, this port requires a 2 cm. Whereas modified SILS only requires a 1 cm incision thus minimizing pain, visible scar, risk of future her-nias, and possibly bowel obstruction.” Dr. Cadili has completed 4 of these surgeries at MJUH and has worked with a local colleague, Dr. Cheddi, to complete another. Patients have been very happy with the results. Jackie says the surgery didn’t set her back, “I was back in saddle, barrel racing, 8 days later.” FHHR Senior Medical Officer Dr. Fauzi Ramadan says this kind of pioneering needs to be recognized. “We talk about ‘sooner, safer, smarter’ surgeries in the province and this is an example of the kind of work hap-pening in our region to help us accomplish that. The technique Dr. Cadili is advancing is, we believe, safer for our patients in terms of post-operative complications, smarter in terms of the minimization of scarring and post-operative pain, and being able to do this in day surgery with minimal post-operative recovery needs allows us to accommodate patients sooner in our system.”

Jackie Geis with Dr. Ali Cadili

Looking for a Family Physician?

Page 10 T i me to Vo te o n a Nam e

Dr. Anmar Salman received his medical training at the Al-Nahrain University in Iraq where he obtained his Bachelor’s Degree in Medicine and General Surgery. In 2006, he completed his Masters in Epidemiology and Public Health at the University of Nottingham in the UK and most recently, he has successfully completed the Sas-katchewan International Physician Practice Assessment (SIPPA). Dr. Salman commenced his practice at Kliniek on Main on July 2.

_____________________________

Dr. Hany Youssef received his medical training at the Kasr Al-Ainy School of Medicine in Cairo. After a year with the Heart and Stroke Foundation of Canada, he joins us after successfully completing the Saskatchewan

International Physician Practice Assessment (SIPPA). Dr. Youssef joined the Town n’ Country Mall Clinic on June 17.

A warm welcome to both physicians and their families!

Welcoming Our New Physicians Dr. Salman & Dr. Youssef

The Five Hills Health Region is pleased to welcome our newest physicians!

Dr. Salman

Dr. Youssef

Dianne is the Executive Director Primary Health for FHHR, leading our primary health care innovation sites and progression of primary health care teams across the region, along with responsibility for chronic dis-ease management. Dianne’s 39 year career in healthcare has seen stints in Long Term Care, Home Care, and Palliative Care, and has given her experience in both rural and urban settings. She joined the FHHR Senior Leadership Team in 2003.

What brought you to Five Hills Health Region? In my work with the Health Quality Council I was exposed to what at that time were the 32 Health Districts across the province which afforded me an opportunity to see who the leaders in the province were! Five Hills stood out from the pack so when the new regional primary health care Director position became available I jumped at it!

What do you think are the most important personal skills someone must have to be a successful leader? To have vision and not lose sight of where it is we need to go despite setbacks; to be able to share that vision with staff as well as have the

ability to encourage and motivate them to want to make those changes to improve the safety and quality of care we provide to our patients. Transforming a system is darn hard work, leaders must be resilient and have the ability to forge ahead, even when we are in the uncomfortable neutral zone between the old status quo and what we envision is our new beginning!

What part of this change keeps you awake at night? Probably staffing – trying to fill positions to stabilize services is an ongoing challenge. When you know what is needed to keep the services stable and high quality, yet you are not able to fill or keep positions filled for periods of time, it is frustrating and worrisome. When services are not stable, it creates all kinds of other issues and concerns that must be followed up. In our mobile society, the constant change in team members is one that we will need to learn to work with as it is unlikely to change.

What are three words that describe YOU? Persistent, hardworking and loyal.

What is the BIGGEST risk you have taken? Multiple moves – three different provinces; accepting three different positions that at the time were brand new, no previous template to follow; that can be an advantage but at the time it feel pretty risky!

iPhone or Blackberry? iPhone

Take 5! Favourite Movie: Gone with the Wind Favourite Book: Heidi Favourite Sports Team: mmm sports??? Would a rock band count? Favourite Drink: Coffee Favourite Food: Steak - I’m a ranchers daughter!!

Getting To Know Dianne Ferguson Executive Director Primary Health

August 20 1 3 Page 11

From the results of the TalentMap survey many employees indicated they didn’t know who the Senior Leaders were or the scope of their roles. Over the next several editions of the newsletter, we will be introducing each of them to you!

Wayne is the Chief Financial Officer for FHHR, leading our financial services area as well as oversight re-sponsibility for information technology, materials management, sterile processing, health records and regis-tration services. Wayne is in his 29

th year working in healthcare, of which 24 are with Five Hills and prede-

cessor organizations, all in the capacity of CFO. Wayne has been a member of the FHHR Senior Leader-ship Team since its formation in 2002.

What brought you to Five Hills Health Region? I wanted to return to Saskatchewan after working as a CFO for a Calgary Hospital and the Moose Jaw Union Hospital fit the bill since it had a good reputa-tion for being an early adaptor of information tech-nology and financial services best practises.

What do you think are the most important personal skills someone must have to be a successful leader? Honesty, communication, commitment, creativity and ability to inspire. In health care we need to: i) demon-strate that we have the customer’s interest at the forefront; ii) a clear vision for what we want to achieve and; iii) develop and implement plans that allow us to accomplish our targets.

What excites you most about the change that is underway in Five Hills Health Region? The lean leader certification provides a basis for developing standardization of our work processes and al-lows for the introduction and sustainment of improvement initiatives that will yield significant increases in quality and morale while lowering the costs of our operations.

What part of this change keeps you awake at night? The ability to define and sustain the standardization of work proc-esses by the time we move to the new hospital.

What are three words that describe YOU? Honesty, commitment and thoroughness.

What is the BIGGEST risk you have taken? Trying to execute daredevil stunts when I was young.

iPhone or Blackberry? iPhone - ease of use

Getting To Know Wayne Blazieko Chief Financial Officer

Take 5! Favourite Movie: No Country for Old Men Favourite Book: A Song of Ice and Fire Favourite Sports Team: Anything my son is playing on Favourite Drink: Clamato Juice Favourite Food: Seafood

Central Butte Regency

Students from the local school come regularly to read to residents which Christy says is important for both the students and the resi-dents.

Recreation Coordinator, Christy

Noorish (center) is alongside a

resident and a student from

Central Butte Elementary

Flu Clinic Schedules will be posted in October

at http://www.fhhr.ca/FluClinics.htm

Upcoming Events

Date Time Event Location Additional Info

August 28 & 29 0830 - 1630

Resolving Workplace Conflict and Joint Problem Solving

Rose Room, Providence Place

Register by calling 306.694.0387 or email staffdevelopment@fhhr.ca

September 14 1300 FHHR Annual Golf Tournament Shot Gun Start

Lynbrook Golf Course

Register by August 30 306-694-0273 or email swilliams@fhhr.ca OR 306-691-6508 or email bdoe@fhhr.ca

November 14 & 15 0845 - 1630

Applied Suicide Intervention Skills Training

Solarium, 6th Floor, MJUH

Register by November 1 306-691-1583 or email amy.cruz@fhhr.ca

Please email Five Hills staff related events, with contact information, for the months of December, January and February, to engagement@fhhr.ca. We will do our best to include your submission in the next edition.

Protect your patients and those

around you…Get Your Flu Shots!

Is it a Cold or Influenza?

COLD SYMPTOM INFLUENZA

rare fever

- usual high fever

(102ºF/39ºC to

104ºF/40ºC)

- sudden onset,

lasts 3-4 days

rare headache usual - can be severe

sometimes, mild general aches &

pains usual - often severe

sometimes, mild fatigue & weak-

ness

usual, severe, may

last 2-3 weeks or

more

usual extreme fatigue usual early onset,

can be severe

common runny, stuffy nose common

common sneezing sometimes

common sore throat common

sometimes,

mild to moderate

chest discomfort,

coughing usual, can be severe

can lead to sinus

congestion

or earache

complications

especially for chil-

dren under 5,

chronic illnesses or

seniors

can lead to pneumo-

nia and respiratory

failure; can worsen a

current chronic

condition; can be

life threatening

REMEMBER the ‘Flu Shot’ is for Influenza,

NOT the ‘stomach flu’

Leadership Abilities Growing in

Five Hills

Five Hills had six participants in the 2013 Manager Development Program and the experience of the candidates and the feedback we have had has been outstanding. Designed to build leadership and managerial capacity in existing managers, directors, and physician leaders, the program combines the components of best practice in leadership develop-ment.

“The Saskatchewan Leader-ship Program has taught me that leadership starts within oneself. I have learned the power of self reflection and self awareness for personal and professional growth. The practical tools provided in terms of coaching, managing conflict and building teams will stay with me for years to come.” ~Melanie Warken, Public Health Nutritionist

“The cornerstone of the program is “leadership starts with self aware-ness” which has resulted in reward-ing personal growth. I’m learning skills to facilitate communication, problem solving and team building. It is an amazing program and a great group of people to learn and grow with.” ~ Janice Cayer,

Nurse B, Ross Payant Nursing Home

“This has been the most applica-ble education I have ever re-ceived and the most rewarding part for me was the self aware-ness I gained through the pro-gram.” ~ Wanda Ogle, Direc-tor Workforce Planning