Final Recommendations for Metro Caring

Alliance Management Institute 2017

Case Study

Makenzie Haynes- Brigham Young UniversityAshley Beauchamp- Western Michigan UniversityChelsie Spoor- Wright State UniversityChristabel Ghansah- Georgia State UniversityCynthia Huynh- Arizona State UniversityDiego Ortiz Quintero- Antioch University- Los AngelesTia Carr- Aurora UniversityYocselid Garcia- University of HoustonKathryn Rossman- Wright State University

Group Members

The mission of Metro Caring is to provide nutritious food to hungry families and individuals

while promoting health and self-sufficiency.

Organizational Mission

With an increase in volunteer participation of over 200% in the last 2 years, how can Metro Caring preserve

its close-knit volunteer community?

Case Study Problem

To provide our recommendations, the following methods and data were utilized:• Review of Volunteer Feedback Survey 2016• Review of Metro Caring 2016 Annual Report• Analysis of Social Media feeds• Reading of recent Press Hits• Conducted Phone Interview with Megan Maes-

Volunteer Resources Manager

Case Methodology

• Theme Volunteer Days

• Senior Citizen• Family• After School / Teen• Young Professionals• Around the World

• Summary of Impact (Collective Success)

• Number of people fed• Pounds of food provided• Monetary value of group

volunteered time ($23/ hour)

• Number of volunteers that day

Recommendations

• Affirmation• Continue utilizing best practices• Survey data is consistent with volunteer satisfaction

Recommendations

• Look at demographics of current volunteers to determine appropriate Theme Days

• Create an Impact Dashboard • Continue to review the 2016 Volunteer Survey

and search for the quantitative and qualitative data

Next Steps

• 96% of your volunteers say that their work with Metro Caring is meaningful to them and a vast majority understand the importance of their time and effort

• Close to 90% of your volunteers agree that they have a positive interactions and connections with your staff

• We conclude that you should not deviate from the strategies and effort that you have been extremely successful in the eyes of your volunteers

Conclusions

Useful Resources

We wanted to share the following webpages and other resources that we found during our research:• www.metrocaring.org• www.guidestar.org/profile/84-6116951• www.facebook.com/MetroCaring/

• Founded in 1948 in response to workforce need for young nonprofit professionals

• Mission: strengthen the social sector with a talented, prepared workforce

• Build capacity for the sector by improving quality of the workforce

• www.NonprofitLeadershipAlliance.org

About the Nonprofit Leadership Alliance

Thank you for allowing us this opportunity!

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