metroaccess options outreach
TRANSCRIPT
Capital MetroAccess Policy Options
Summer 2010
Goal: Gather Input on Service Area, Service Level and Eligibility
2
Thanks for Coming!
• Meeting structure & process• The challenge• Peer comparison• Your feedback on policy options
3
Why we’re here
• Service Area, Service Level and Eligibility• Your involvement
• We want your input
We need you to be part of the solution.
44
Sunset Commission Recommendation
• “Increase paratransit productivity to achieve a 10-percent reduction in costs by revising policies that exceed Americans with Disabilities Act requirements, including taxi vouchers, open returns, door-to-door services, and reservations.”
• Estimated impact: $3 million in annual savings
55
• No easy answers• Some people will lose services• We want to mitigate those impacts• We need your feedback to find
reasonable solutions
Now is the time
66
For a productive meeting
• Staff will be reasonable, fair-minded and listening for solutions
• We ask that everyone– Show courtesy and respect– Make no personal attacks– Be open-minded
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Option 1: ¾ Mile Service Area
Option 2: ¾ Mile Service Area with a transition plan for displaced passengers
¾ Mile Metro Access Paratransit Service Area
¾ Mile Service Area¾ Mile Service Area
Current Practice:¾ Mile Service Area
Value to CMTA:
$1.032M
$516K
Louisville
¾ Mile
Kansas City
Memphis
Indianapolis Columbus
Charlotte
Tampa
Sacramento
Orlando
¾ Mile
¾ Mile¾ Mile
1 Mile
¾ Mile ¾ Mile¾ Mile
¾ Mile
Austin
How Austin compares to others across the country¾ Mile Paratransit Service Area
Peer cities identified in CAMPO’s 2008 Capital Metro Peer Review Quadrennial Performance Audit – Final Report
Fort Worth
El Paso
Lubbock
Corpus Christi
City Limits
1.5 Mile
¾ Mile
¾ Mile
Austin
How Austin compares Texas Cities
DallasCity Limits
Houston¾ Miles
San Antonio
¾ Miles
¾ Mile Paratransit Service Area
1010
Option 1: In-person interview and functional assessment administered by CapitalMetro staff
Option 2: In-person interview by Capital Metro staff and functional assessment administered by 3rd party contractor
Option 3: In-person Interview and functional assessment administered by 3rd party contractor
Eligibility for MetroAccess Paratransit Service
Current Practice:Self certification with professional verification
Cost AvoidanceYear 1:
$1.363 Million
$1.189 Million
$1.228 Million
Eligibility for Paratransit ServiceDo our peer cities perform functional assessments?
Louisville
YES
Kansas City
Memphis
Indianapolis Columbus
Charlotte
Tampa
Sacramento
Orlando
YES
YESNO***
YES
YES YESYES
YES
Austin
***Currently working on a contract to begin functional assessmentsPeer cities identified in CAMPO’s 2008 Capital Metro Peer
Review Quadrennial Performance Audit – Final Report
Fort Worth
El Paso
Lubbock
Corpus Christi
YES
No
No
YES
Austin
DallasYES
HoustonYES
San Antonio
YES
Eligibility for Paratransit ServiceDo other Texas cities perform functional assessments?
1313
Option 1: Medical appointments only with estimated time required
Option 2: Medical appointments & return from travel with estimated time required
Option 3: Eliminate open return policy
Open Return Policy
Current Practice:Medical, jury duty, return from travel open returns Cost
Avoidance
$7k
$2k
$106k
Open Return Trips
Tampa, FL
Charlotte, NC
Louisville, KY
Kansas City, MO
Memphis, TN
Indianapolis, INColumbus, OH
Sacramento, CA
Orlando, FL
DallasHouston
San Antonio
NO OPEN RETURNS
MEDICAL ONLY
MEDICAL & JURY DUTY
What peer cities have an open return policy in place?
Corpus Christi
LubbockEl Paso
Fort Worth
YES (For double fare)
1515
Option 1: Transition to smart card system with $10 cost share cap
Option 2: New voucher program with limit on vouchers but no limit of trip purpose
Option 3: Eliminate voucher program
Taxi Voucher on Request Program
Current Practice:Capital Metro pays full cost up to 6 miles for medical, return from grocery, jury duty, and return from out of town travel
Cost Avoidance:
$877k
$1.5 Million
$187k
1616
Option 1: 8am – 5pm seven days a week with 1 day advance reservation
Option 2: 8am – 5pm seven days a week with 2 day advance reservation
Option 3: 8am – 5pm seven days a week with 3 day advance reservation
Call Center Operations
Current hours:7am – 7pm Weekdays8am – 5pm Weekends
Option Value:
$68K
$68K
$68K
Call Center Operations
Weekday Call Center Hours5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10
CURRENT - AUSTINPROPOSED - AUSTIN
TAMPACHARLOTTELOUSIVILLE
KANSAS CITYMEMPHIS
INDIANAPOLISCOLUMBUSSACRAMENTO
ORLANDODALLASHOUSTON
SAN ANTONIO
* Friday = 4 days (closed weekends)
MO
RE
R
ESTR
ICTI
VE
LESS
R
ESTR
ICTI
VE
2 da
ys1
day
3 da
ys4
days
8+ d
ays
5 da
ys7
days
6 da
ys
Max # advance days a reservation may be made
What do other cities do?
FORT WORTHEL PASO
LUBBOCKCORPUS CHRISTI
Orlando Kansas City &
Fort Worth(All @ 14 days)
CURRENT - Austin
HoustonCorpus Christi
Dallas*Sacramento
PROPOSED - AustinTampa
IndianapolisMemphis
Charlotte
LouisvilleColumbus
San AntonioLubbockEl Paso
1818
Option 1: Curb to Curb for all passengers
Option 2: Curb to Curb with the option of Door to Door on request
Passenger Assistance Level
Current Practice:Door-through-Door
Cost Avoidance:
$145k
$96k
1919
Passenger Assistance Level
TAMPA
CHARLOTTELOUSIVILLEKANSAS CITY
MEMPHISINDIANAPOLIS
COLUMBUSSACRAMENTOORLANDO
33%Curb-to-Curb
67%Door-to-Door
What do our peer cities do?
86%Curb-to-Curb
14%Door-to-Door
What do Texas cities do?
DALLAS
HOUSTONSAN ANTONIO
LUBBOCKCORPUS CHRISTI
EL PASO
FORT WORTH
2020
Next Steps
July: Outreach for Policy OptionsAnalyze results
August: Present findings to BoardAugust-September: Outreach for Proposed Policy
ChangesSeptember: Board action on policiesOctober: ADA Plan public hearing
ADA Plan update