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Big Data Leads to Big Insights Michael Golz, SVP & CIO Americas, SAP May, 2013

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Page 1: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

Big Data Leads to Big Insights

Michael Golz, SVP & CIO Americas, SAP

May, 2013

Page 2: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 2

In a World of Accelerated Change…

An emerging

middle class

growing to 5B

Data doubling

every

18 months

More mobile

devices

than people

1 billion

people on

Facebook

15 billion

Web-enabled

devices in 2013

CLOUD MOBILE THINGS DATA

HOW DO YOU ACCELERATE YOUR GROWTH?

Page 3: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 3

Determining your ‘Big Data’ needs

Visualize Predict Analyze Report

You need Big Data solutions if your

current IT systems limit your ability to:

Capture Engage

Page 4: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 4

Tracking New Signals with Big Data

To drive transformational business value

Which new signals are

right for your business?

? Operations Balance Sheet

Traditional measures of

business performance

Sales Pipeline

Page 5: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 5

360O

Customer

View

Which of the New Signals Are most Relevant to You ?

Product

Recommendation

Propensity

to Churn

Real-time Demand/

Supply Forecast

Brand

Sentiment

:-) Predictive

Maintenance

Network

Optimization

Fraud

Detection

Risk Mitigation,

Real-time

Asset

tracking

Personalized

Care

Insider

Threats

Page 6: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 6

Understanding the IT Environments that need to support

Big Data

Information Views

EDW / Data Marts

Data Mining /

Predictive Analysis

Real-time

Database

Insight

Discovery Real-time Value

Business

Applications & Processes

Analytic Tools, Custom Data

Analysis Applications BI Tools

Business

Intelligence

Analytic Data Warehouse

Transactional

Databases

Other Application/

Data Sources

Social Media

Content

Unstructured

Content

Machine

Data

00110101 10010110 01001101

Page 7: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 7

New technology innovation: In-memory computing

Yesterday Today

Disk

Partitioning

Insert Only on Delta Compression

Row and Column Store

No aggregates Memory

+ +

+ +

Memory

Logging and Backup –

Solid State / Flash / HDD

CPU

Multi-Core

Massively Parallel

SingleOptimized Platform

64-bit address space

supports 2TB RAM

100GB/s throughput

Software and data reside on HDD

• IO constraint

• Support many platforms

• Optimized for None

• Take advantage of latest advances in hardware

• Minimum IO time

• Optimized for x86 platform

Disk

CPU

+

Page 8: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 8

SAP HANA Transforms both Businesses and IT

Sharpen marketing effectiveness

56x faster reporting: micro-targeted

customer offers

Accelerate monthly close & spending insight

75% reduction in CRM query

~23 to 6 seconds

Launch new products or markets

400x faster report execution: Forecast

sales-trends in real-time

Remote roadside diagnostics in real-time

Analyze 15 years 1 TB data

in seconds

Deeper customer relationships

360 customer view and comprehensive

experience

Reduce waste & fraud in government fund

<2 min for detecting 100,000 names over

90M records

Identify cancer DNA variants for treatment

216x faster results: 3 days 20 minutes

Improve diagnostic through pattern detection

300M records; analysis in 2-10 seconds

Predict customer purchase sentiment

Seasonality Analysis in 5 seconds

Improve labor utilization

1131x faster reporting time

“Perfect order” experience

60x faster real-time insights

Page 9: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 9

Big Data – Big Insights in Healthcare

SAP HANA powers the

“Oncolyzer”, which can

help doctors find the best

therapies for 15 million

of new cancer patients

each year.

Page 10: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 10

SAP powers analytics that

track more than 6 billion

U.S. stock trades per day to

identify fraud and protect

investors.

Big Data – Big Insights in Financial Services

Page 11: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 11

SAP Runs SAP Global IT Facts and Figures

1,912 Internal IT employees

40,000 + 20,000

Smartphones and Tablets rolled out

85 Mio. Emails per month

2,288 External IT employees

#1 SAP`s first reference

& ramp-up customer

72,267 Users

70 Countries supported

220 Locations supported

72,000 Support tickets per month

Page 12: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

© 2012 SAP AG. All rights reserved. 12

SAP Runs SAP Our HANA Journey

• Sales Pipeline (CRM)

• Profitability Analysis (CO-PA)

• Asset Accounting (FI-AA)

• Overhead Management & CostCenter-Analysis

• Rapid Deployment Solutions (e.g. FIN RDS)

• SAP Community Network – Sentiment Analysis

• BW on HANA

• Business Planning & Consolidation integrated

to BW-Integrated Planning

• Cash & Liquidity Management

• Energy Management

Business

Suite on HANA

Side-by-Side

Primary Data

Store for BW

New

Applications

CRM on HANA LIVE

ERP on HANA in Q3

Page 13: Michael Golz, SVP & CIO Americas, SAP May, 2013...2013/05/09  · 360O Customer View Which of the New Signals Are most Relevant to You ? Product Recommendation Propensity to Churn

Invitation to connect

Mike Golz

Senior Vice President & CIO Americas, SAP

[email protected]

www.sap.com/CIO

twitter.com/MikeGolz