M ICHAEL P. MORRIS, CCNASmyrna, GA 30082

www.linkedin.com/in/michaelpmorris1

michael@mpmorris.com 602.820.3282

PROFESSIONAL LEARNING AND DEVELOPMENT LEADER

Develop strategies that l ink personnel, performance and productivity for maximum

organizational impact through workforce planning, talent management and brand alignment

Analytical senior-level learning professional with progressive experience designing business-based leadership

curricula and programs. Skilled in all facets of learning life cycle, from analysis and design through development,

implementation and measurement. Apply learning management systems (LMS) and competency-based models,

solving problems and delivering solutions. Expertise in LEAN / Six Sigma principles, “translating” complex

technical information to adult learners at every level and delivering on business requirements in real time. Identify

and advocate for innovation, focused on intersection of “right people, at right time, with right skills.”

Areas of Expertise:

Organizational Development & Effectiveness | Finance & Budget Management

Talent Management & Acquisit ion | Training Management, Development & Delivery

Project Management | ADDIE Modeling | Strategic Planning | LEAN | Six Sigma

PROFESSIONAL EXPERIENCE

THE HOME DEPOT, Atlanta, GA 2013 – Present

Senior Manager , Supply Chain Learning

Led cross-functional team of organizational development, talent management and HR professionals. Established

short-term and long-term learning strategies for supply chain learning. Maintained executive relationships within

client groups. Ensured team managed assigned curricula, conducted performance gap analyses and

recommended training solutions based on Lominger competencies. Defined and directed learning strategy for all

projects, from concept to delivery.

• Streamlined accountability and reporting standards, from associate-level through VP-based leadership

curricula, increasing accuracy.

• Slashed classroom hours and time to competency by 50% through creation of interactive hourly associate

process learning curricula.

• Reduced hourly associate learning curve by 40% by implementing hands-on learning modules and increased

accountability practices.

AETNA HEALTHCARE, Houston, TX 2012 – 2013

Learning and Performance Manager

Formulated, implemented and administered Aetna Healthcare Customer Services Organization (CSO) team,

driving and supporting cross-group initiatives. Oversaw P&L for staff of 9 employees supporting 400+ staff

members. Established standards for delivery of professional learning objectives and courseware. Designed,

developed and released knowledge systems, applications and services for all business functions, utilizing ADDIE

model. Appointed as liaison / partner with CSO operational teams and leadership, addressing talent acquisition /

management, organization development and human capital management programs.

• Led company into first segment of process improvement by communicating structured framework that

improved CSO processes.

• Directed change management process by cultivating environment that fostered sense of individual and team

ownership of all continuous improvement processes and procedures.

• Boosted employee satisfaction survey results by establishing 40 hours of associate-level learning.

• Increased business partner engagement by defining learning industry measurement standards with

consistency and transparency.

M ICHAEL P. MORRIS michael@mpmorris.com PAGE TWO

AETNA HEALTHCARE REVENUE (Continued)

• Steered associate-level growth and development through individual training that leveraged skills and focused

on long-term goals.

• Deepened employee equity, strengthened individual professional investment and heightened associate

engagement by re-branding training department, re-aligning it with learning and development strategy guided

by performance planning and career pathing.

• Developed learning industry standard work processes, featuring documentation of facilitator and student

guides in accordance with ADDIE model.

AMAZON.COM, Goodyear, AZ 2008 – 2012$1B annual sales revenue

Learning Manager 2008 – 2012

Serving on operations learning team, developed and supported cross-group initiatives. Delivered professional

learning objectives and courseware to leadership and associates. Conceptualized, planned and released

knowledge systems, applications and services for all business functions, applying ADDIE model. Managed

training developers, designers, facilitators and ROI specialists, maintaining internal customers’ needs. Liaised

with operations learning department and leadership in talent acquisition / management, organization

development and human capital management initiatives.

• Saved $60K per month by constructing campus learning environment that delivered compliance, process

improvement and HR training internally.

• Developed and piloted development curriculum, adopted as Amazon global standard requirement for all

hourly associates, that netted 35% promotion rate.

• Established and launched entry-level fundamental business skills curricula for hourly associates seeking

seasonal leadership positions; cultivated more qualified internal candidate pool, with 16K+ associates on-

boarded during Q4 2011 and 2012.

Process Improvement Manager 2008 – 2012

Directed process improvement / Kaizen process throughout Amazon warehousing. Documented and

communicated change management processes throughout organization.

• Generated growth in operational through-put and escalated $5.5M in cost savings over 4 years by managing

events for 20+ Kaizen projects.

• Documented 120+ A3 documents that validated savings of both Kaizen events and Plan-Do-Check-Act /

Adjust (PDCA) work.

• Cut expenses by $50K per event through coordination of Shingi Kaizen events across multiple campus

locations.

• Fostered environment that encouraged staff to assume sense of ownership in business strategy by

formulating and instituting direct change management processes.

• Decreased waste and mitigated inefficient processes through employee education, realizing cost savings.

• Drove $1M+ in annual savings through software improvements and process changes.

CHILDREN’S MEDICAL CENTER DALLAS, Dallas, TX 2005 – 2008

Group Manager, Learning

Directed learning organization, corporate policies and systems training with $21M budget. Planned and directed

new training techniques in support of 4,500+ learners. Managed up to 20 full-time employees and 15 contractors

and vendor resources. Teamed with recruiting, compensation and leadership departments in planning talent

acquisition / management, organization development and human capital projects. Evaluated training needs and

advised training programs. Adhered to and enforced company policies and procedures and all state and federal

regulations, including HIPAA.

• Implemented first virtual classroom application providing local / rural physicians and staff with required

training, permitting live instruction and electronic health records access.

• Architected all Epic training domains for implementation of new electronic health record software application,

presenting simplified and consistent scenarios for positive end-user and facilitator experience.

• Heightened employee satisfaction survey results by 4% through strategic learning and development updates.

M ICHAEL P. MORRIS michael@mpmorris.com PAGE THREE

AT&T ABS, Reno, NV

National Learning Manager 1999 – 2005

Trained front-line to leadership-level sales team members across U.S., Pacific Rim and Europe. Devised and

deployed VoIP, sessions initiation protocol (SIP), LAN, WLAN and IT telephony services training. Authored

course training. Acted as national learning team IP specialist. Supported customers using SAP applications

(CRM, ERP, financial management and supply chain).

• Realized $500K in savings through implementation of online training environment for business sales, national

learning and new-to-title employees.

• Created and led 103-member IPAE National Counsel, bringing IP product and service sales perspective to

AT&T customers.

• Directed global team of trainers and contract solutions sales associates, driving first-ever dedicated IP sales

team supporting $1B+ in data revenues.

• Followed ADDIE process, refining internal processes and documentation, in achievement of first blended-

learning solution deployed globally.

• Facilitated global training documentation for AT&T Fortune 50 customers, enhancing customer retention and

increasing solution sales.

ADDITIONAL PROFESSIONAL EXPERIENCE

AT&T ABS, Reno, NV

Electronic Commerce Account Representative

KOOKA COMPONENTS, Reno, NV

Western Regional Sales Manager

EDUCATION

Undergraduate Coursework, Fitness Management, University of Nevada, Reno, NV

Undergraduate Coursework, Diablo Valley Junior College, Pleasant Hill, CA

PROFESSIONAL DEVELOPMENT

Member, American Society for Training & Development / Association for Talent Development

Cisco Certified Network Associate CCNA, 2001

TECHNICAL SKILLS

SAP applications, including ERP, CRM financial and database warehousing;

labor management and analytic tools; Learning Management System analytics; MS Office

COMMUNITY AFFILIATIONS

Volunteer, US Olympic Snow Skiing Team

Volunteer, Track Cycling Youth Development Program, Frisco, TX

Competitor, 4th place USA Masters Nationals 1K 2003 – 2007

Master, 8th place, UCI World Masters Track / 1K Event, 2006

Event Director, The Family Fun Ride, Frisco, TX and Scottsdale, AZ

TECHNICAL SKILLS

SAP applications, including ERP, CRM financial and database warehousing;

labor management and analytic tools; Learning Management System analytics; MS Office

COMMUNITY AFFILIATIONS

Volunteer, US Olympic Snow Skiing Team

Volunteer, Track Cycling Youth Development Program, Frisco, TX

Competitor, 4th place USA Masters Nationals 1K 2003 – 2007

Master, 8th place, UCI World Masters Track / 1K Event, 2006

Event Director, The Family Fun Ride, Frisco, TX and Scottsdale, AZ