MICHELLE WILSON(253) 334-1869 email:pscdw@yahoo.com

PROFESSIONAL STRENGTH SUMMARY 15 years Property Operations and Management expertise including:

- Business Marketing and Accounting- Employee Supervision and Professional Development- Leasing Negotiations and Agreements- Maintenance Oversight

Exceptional Communication with Diverse Populations Bonded Notary Public through 12/12/15 Institute of Real Estate Management Member, currently seeking my Certified Property

Manager certification

EMPLOYMENT HISTORY

Investment Property Group (IPG) 2015 – Present. Northern Regional Manager Responsible for the supervision of the total operations of individual communities. Make regular inspections of the communities to ensure standards and procedures are upheld. Inspections include checking park owned homes, managers units and vacant lots. Ensure the communities operate in an efficient, cost-effective manner. Hires, trains,

motivates and supervises on-site staff in order to achieve operational goals of the community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and

approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. Coach, counsel and discipline employees and monitor and appraise job results by directing staff job results.

Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary. Liaise with Home Base

Office and local property Managers. Conducts on-going training with Property Managers. Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made

immediately and deposits are reported to the corporate office on a daily basis. Performs evictions and landlord liens as required on delinquent rents. Recommend and implement maintenance programs.

Determine property maintenance requirements, review contractor bids and negotiate maintenance contracts. Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Responsible for approving and submitting all invoices to corporate office for

payment. Conduct all business in accordance with IPG policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.

Camelot Square Manufactured Housing Community (MHC), Federal Way, WA 2007-PresentGeneral Manager Manage overall operations of 400 unit MHC including….. Manages the property and staff within the guidelines of the company policies and procedures and ensures that the property staff understands and conducts themselves and property business according to policy and State and federal laws and regulations. Communicates with the Owner/Owners marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics. Implements the annual property operating budget and manages the property within the budget. Monitors the status of the operating budget and determines necessary reductions or increases in allocations. Interviews, selects and trains new employees. Schedules and monitors daily staff performance. Conducts performance evaluations, performance counseling and termination. Recommends yearly raises and performance bonus.

Auburn Hills MHC, Auburn, WA, 99 Units 2003-2007College Place MHC, Auburn, WA, 224 Units 2002-2003

Resident Manager Responsibilities included…. Assumes overall responsibility for the day-to-day management of the property. Resolves resident complaints and answers resident’s questions. Establishes a methodical filing system for business correspondence, purchase orders, rent collection records, property maintenance information and personnel administration. Attends and participates in industry association meetings and seminars to keep up-to-date on trends, codes and changing conditions in the marketplace. Inspects vacant lots to ensure rental readiness and monitors the condition of property common areas for potential problems including safety hazards and secures approval from the Owner/Owners for improvements. Monitors property curb appeal, office appearance and signage.

---Essential Functions – * Manages the property and staff within the guidelines of the company policies and procedures and ensures that the property staff understands and conducts themselves and property business according to policy and State and federal laws and regulations. * Assumes overall responsibility for the day-to-day management of the property. Inspects vacant lots to ensure rental readiness and monitors the condition of property common areas for potential problems including safety hazards and secures approval from the Owner/Owners for improvements. Monitors property curb appeal, office appearance and signage.* Conduct resident screening and approves all potential resident applications and reviews qualifications. *Audit all bank deposits. * Makes property vendor selection and approves all property purchases. Approves all invoices to ensure that all products or services have been received. * Communicates with the Owner/Owners marketing, occupancy, budget conformance, personnel, capital improvements and any other material topics. * Implements the annual property operating budget and manages the property within the budget. Monitors the status of the operating budget and determines necessary reductions or increases in allocations. * Reviews all delinquent accounts and pursue any action required. Performs evictions as required and participates in legal proceedings following eviction as necessary. * Resolves resident complaints and answers resident’s questions when they are out of the realm of the Office Manager. * Interviews, selects and trains new employees. Schedules and monitors daily staff performance. Conducts performance evaluations, performance counseling and termination. Recommends yearly raises and performance bonus.* Maintains and posts all licenses, permits, notices, and occupancy permits required by federal, state, and local governmental authorities. * Establishes a methodical filing system for business correspondence, purchase orders, rent collection records, property maintenance information and personnel administration. * Attends and participates in industry association meetings and seminars to keep up-to-date on trends, codes and changing conditions in the marketplace. * Monitors the progress of contracted work to ensure that all maintenance service requests performed by the maintenance staff are completed satisfactorily and in a timely manner. * Inspects vacant lots to ensure rental readiness and monitors the condition of property common areas for potential problems including safety hazards and secures approval from the Owner/Owners for improvements. Monitors property curb appeal, office appearance and signage. *Maintain a maintenance checklist to be utilized by maintenance personnel and monitors the performance of preventive maintenance. * Implements and assesses effectiveness of property marketing strategies. Constantly seeks to identify strategies for increasing property income and reducing property expenses. * Conducts errands off the property including the purchase of supplies, post office mailing, etc. * Cooperates in completion of any other tasks which may be requested by the Owner/Owners.

* Prepare project request for quotations. Review estimates and negotiate relevant terms.* Research and implement special projects.* Review the office staff. * Prepare, project and request quotations. Review estimates and negotiate relevant terms (Including pricing).*Survey the grounds periodically.*Pays all bills and maintains a check register using QuickBooks.*Reconciles the Monthly Bank Statement.*Sends Monthly Reports to Owners using QuickBooks and exporting to Excel. (Profit & Loss by Month, Profit & Loss Current Month, Balance Sheet and Reserves)*Quarterly Reporting to the CPA and pay quarterly taxes.*Payroll to all Employees and payroll liabilities bi-weekly.*Accounts payable & Accounts receivable.*Maintains and audit reserve accounts.*Versed in The Landlord Tenant Act and The Fair Housing Laws.