Michelle Cullen601 Hickory Street SW Isanti, MN 55040 (763) 443-5432 Michelle_75@q.com

Reliable, hard-working individual, who has the ability to work well with very little supervision, has acquired many years of experience in customer service as well as supervising others. My strong organizational skills and experience in customer service would be an asset to your office.

EDUCATIONRasmussen College Online, Brooklyn Park MN

Medical Administration A.A.S. Health Information Technician A.A.S.

EMPLOYMENT HISTORYProfessional Service Bureau-Elk River, MNPatient Account Representative November 18, 2015-Present

Collect self pay balances Place outbound calls to guarantors as a courtesy regarding account balance Answer incoming calls in a professional manner Assist patient/guarantor with insurance and billing questions Process payments with accuracy Document account with notes as necessary Remain HIPAA compliant Utilize the following programs: Epic, Beyond, and Excel

Insurance Specialist December 1, 2014-November 18, 2015 Review unpaid claims Examine explanation of benefits Contact payers to ensure claim was received Work with payer to resolve any issues Prepare and follow-up with appeals for denied claims Provide medical records and other information at the payer's request Submit claims Utilize the following programs: Procentive, Oracle, Citrix, CompuLink

(Psych Advantage), Meditech, and Beyond Navigate payer online resources Document accounts Maintain HIPAA compliant

Captain's on Long Lake-Isanti, MNServer/Bartender March 2013-October 2014

Provided excellent customer service while serving food and beverages Processed transactions with accuracy

The Place To Be/Spectacular Events- Isanti, MNManager/Server August 2010-March 2013

Provided excellent customer service while serving food and beverages Supervised staff Processed transactions and prepared daily deposit with accuracy

Cambridge-Isanti District #911 Cambridge & Isanti, MNProgram Assistant September 2006- June 2010

Assisted teacher Supervised children Communicated effectively with parents Helped children with projects

Walmart- Fridley & Cambridge, MNCash Office Associate 2000-2004

Held responsible for large amounts of money Input transactions into computer system Prepared bank deposits Acquired proficiency with 10-key

Customer Service Manager (Promotion) 1994-2000 Supervised approximately 40 employees Developed strong communication skills Provided exceptional customer service Demonstrated great talent in multi-tasking

Cashier June 1994- November 1994 Processed sales and refunds Received several awards for outstanding work Trained new associates Maintained accuracy while handling cash

MENTORSHIPNorth Memorial Health Care Information Management Department January 2011

Observed employees throughout the department completing daily tasks Attended daily meetings