microsoft lync server 2010 from dell - bcerac.ca · microsoft lync server 2010 from dell david...

Microsoft Lync Server 2010 from Dell

David Frank PMP, CET – [email protected] Consultant – Microsoft Solutions

Global MarketingConfidential2

What your Employees Experience TodayCurrent communications and collaboration experience


What is driving Employees to be Overwhelmed

▪ Shifting workforce: About 1/3 of US workers are currently freelance staff

▪ Work from home: 63 million will telecommute in the US by 2016

▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee

▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time

▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011

▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

Growth in Workforce Distribution

Lack of Technology Integration

Demand for New Modalities


What Employees WantIdeal communications and collaborations experience


How your company can survive and thrive today

Decrease costs

By reducing travel, communications, and IT expenses

Improve business outcomes

By maximizing individual productivity and fostering team collaboration

Business Impact of Unified Communications


Reduce Travel Expenses

Reduce Telephony and Audio Conferencing Charges

Lower Real Estate and Facility Costs

Lower Messaging Costs

Reduce Cost of Communications Systems

Note: Results are based on customer evidence. Visit www.microsoft.com/uc/ and www.microsoft.com/casestudies to learn more.

Decrease Costs

Save

20–40%Save

20–40%

Save

50–80%Save

50–80%

Save

20–40%Save

20–40%

Save

30–40%Save

30–40%

Save

40–60%Save

40–60%


Improve End-User and Team Productivity

Complete Projects Faster

Shorten Sales Cycle

Attract and Retain Employees

Resolve Customer Issues Faster

Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact™ of Microsoft Unified Communications white paper issued by Forrester Research.

Improve Business Outcomes

Up to 10%Up to 10%

Up to 20%Up to 20%

Up to 20%Up to 20%

Up to 30 min/dayUp to 30 min/day

Varies by customerVaries by customer


IT needs to:

Simplify and reduce the cost of communications

Maintain compliance and prevent information leakage

Support many users with diverse needs

Extend existing investments

The business needs to:

Manage communications overload

Communicate with globally distributed customers and partners

Maximize productivity and innovation

Attract and retain talent

IT Pains Business Pains

Customers Tell Us


Authentication

Administration

Storage

Compliance

Authentication

Administration

Storage

Compliance

AudioConferencing

AudioConferencing

E-mail andCalendaringE-mail and

CalendaringWeb

Conferencing Web

Conferencing TelephonyTelephonyVideo

Conferencing Video

Conferencing Voice MailVoice MailInstant

Messaging (IM)Instant

Messaging (IM)

Common Communication Silos

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Telephony andVoice Mail

Telephony andVoice Mail

InstantMessaging

InstantMessaging

E-mail andCalendaringE-mail and

Calendaring

Unified Conferencing: Audio, Video,

Web

Unified Conferencing: Audio, Video,

Web

The Microsoft Communications Offering

On-Premises In the CloudOn-Premises In the Cloud


Reduce costs through converged communications

Truly converged user experience Converged voice functionality

Audio, Video, and Web Conferencing

Simplify deployment and migration through interoperability

Interoperable and extensible platform

Choice through interoperability

IT resources maximized with the cloud

Enterprise Voice and Telephony

Drive adoption through ease of use and Microsoft Office

Consistent experience across Office

Consistent experience across devices

Instant Messaging and Presence

Microsoft Lync Connecting people in new ways, anytime, anywhere


Microsoft Lync Server 2010

• Improved user interface

• Enhanced Disaster Recovery

• Enhanced 9-1-1

• Additional low-cost hardware supported

• Easier integration with applications

• Integration with existing PBX systems

Global Marketing12 Confidential

Lync Provides a Consistent Experience Across Office

Common features across Microsoft Word, Excel®, PowerPoint®, Outlook®, and SharePoint® can help to improve the user experience.

Contact Card Click to communicate from Microsoft Backstage™ view (Word,

Excel, PowerPoint)

Presence in SharePoint


Connects People in New Ways, Anytime and Anywhere

Connect in real time across devices from a familiar interfaceAccess messages through your PC, mobile device, or the Web

PCPC WebWebMobileMobile


View presence within Microsoft Outlook®Escalate to voice and video chatReply to e-mail with IMShare your desktop with a single click

Click to Communicate from Office


Whatever You Choose

Microsoft Lync™ 2010 and webcam

Existing conferencing room with audio/video (A/V) capability

Telepresence and room systems

Inside your organization

Outside the firewall

Customers/partners

Mobile workforce

Remote workers

Wherever You Are

Web Conferencing

Audio Conferencing

Video Conferencing Telepresence systems Extending A/V-enabled rooms Desktop with webcam

As Much As You Like

Bring Conferencing to Everyone


Integrate and Enhance Existing Investments

Enable federation and public IM connectivity

Integrate with PBXs

Build on room-based conferencing systems

Use qualified SIP trunking providers

Extend Communications to Business Processes

Make conversations contextual

Extend the Microsoft Communicator experience

Interoperable and Extensible Platform


Reducing Infrastructure CostsA newly streamlined management infrastructure

▪ Simplified topologies▪ Reduced server roles▪ Virtualization support for all server roles

New Deployment Model

Enhanced Planning & Deployment

▪ Easy-to-use, Web-based, scenario-driven GUI▪ Automate repetitive tasks with PowerShell▪ Enhanced security with Role-Based Access Control▪ Improved monitoring on services, components, and voice

quality

Streamlined Administration & Management

▪ Centralized configuration with Central Management Store▪ Visual infrastructure planning with Planning Tool▪ Pre-publish topology validation with Topology Builder


Interoperable and Extensible Platform

Lync 2010 works with other Microsoft Applications and third-party vendor technologies


Take advantage of interoperability to replace, enhance, or add voice options

Offer Choice in Voice

Integrate presence with line of business applications

Extend Communications to Business Processes


Amplify Protection and Control

Achieve and Maintain Compliance

Safeguard Sensitive Information

Reduce the Risk of Malware and Spam


Search Across Multiple Mailboxes

Delegate Access for Legal Compliance

Report on E-mail as Part of the Audit Procedure

Set Automated Policies for Moving,Deleting, or Holding Messages

Reduce the IT Burden of .PST Files with an Integrated Personal Archive

Discover Data

Preserve Data

Achieve and Maintain Compliance


Works with Room-based Conferencing Systems

Integrates with Existing PBX Systems

Reduces Costs with Session Initiation Protocol (SIP) Trunking

Single User Identity through a Single Directory

Click to Communicate from Familiar Microsoft Office and SharePoint Applications

Third-Party Vendor Technology

Microsoft InvestmentsLync Server Exchange

Server

Active Directory®



Extend Communications to Business ProcessesIntegrate presence with line-of-business applications


Lync Provides a Truly Converged User ExperienceUsers can benefit from a single client experience for IM, voice, video, and data sharing

Global Marketing

Microsoft Is in the Leaders Quadrant

The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.

SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”

Gartner Magic Quadrant for Unified Communications, 2009


Dell is Microsoft’s Premier Partner

“Dell is … betting big on the Microsoft Unified Communications … Dell took the pain out of buying a PC … now they’re bringing that same simplicity to unified communications.”

-Jeff Raikes, President of the Microsoft Business Division


UC from Dell Delivers Real Value

$150K savings per year from internal deployment of LiveMeeting

11K VoIP users by end of FY11

More than 100K internal users of Office Communicator today

1 virtual communications fabric allows employees to share presence status with outside organizations

For Our Customers

20X increase in employees eligible to work remotely at a UK law firm

60% reduction in travel time for employees, and a 30% decrease in cost for telephone changes and moves for a North Carolina college

27% decrease in communications infrastructure costs for a Canadian University implementing UC

For Dell


Dell Delivers Real ValueWhat our customers say...

“ By adopting Unified Communications, Dell anticipates significant savings on communications hardware acquisitions, long-distance calls, and employee travel expenses….”

Demetrio Gauna, Dell, Inc.

“With Dell Unified Communications, employees can [communicate]from almost anywhere using their PC, [with] a single interface andcontact number that they can take when they work from home or travelabroad…”

Geriant Davies, Basingstoke and Dean Borough Council

“Thanks to our unified communications solution from Dell, our agents can direct a customer call to the appropriate person in less than a minute.” Plus around 50 per cent saved on set-up costs with UnifiedCommunications.

Neil Jones, Head of Information Systems, Newport City Homes


Dell’s Approach to Unified Communications

Dell’s vision of UC is modularCustomers choose which modules to deploy as needed using standardized UC-Enabled Hardware, Storage, Applications, and OS

Dell’s methodology is predictableDell has developed a proven methodology to implement UC quickly and successfully with Pre-tested and Validated Configurations

Dell is an End to End solution providerServices, software, telephony hardware, IP hardware, Server, ClientSingle point of contact for software, hardware, support, and services


Lync Server Solutions with Dell

• Internal engineering testing for best practices and proven architectures• Dell’s own deployment is one of world’s largest; 100,000 users on Office

Communication Server• ProConsult services bring our experts to your site for a workshop,

assessment, design, POC and/or full deployment• ProSupport provides one number to call for application support in addition

to servers and storage –end to end architecture support

Dell Expertise

Reduces Risk and Time to

Deploy

• Dell PowerEdge 11G servers have best performance per watt; can cut facilities costs by one third

• LifeCycle Controller can cut OS deployment by 59% over other servers• Better virtualization density with R810 – largest memory footprint

Dell PowerEdge

More Efficient and better for virtualization

• Can be added incrementally without service interruption for continued or unexpected SharePoint growth; also has thin provisioning capability

• Contains Windows Server and SQL data protection tools at no additional cost

• Intelligent iSCSI arrays provide benefits of SAN without the complexity• Ease of use means deploying storage in a matter of minutes, not days

Dell EqualLogic

Better Managed and Protected

Data


Dell: One source for the entire solution

Innovation– Voice integrated into applications– Rich user experience

Certified Client Systems– Integrated webcam– Noise reducing microphone

Device Ecosystem– Wideband audio– Plug-and-play

Microsoft Tested Hardware


Why Dell?

Dell Services delivers modular “Business Ready” UCC solutions in a phased, customer driven process that is:

SimplePrescriptive guidance mitigates complexity and helps deploy UC faster

ModularAdd features and functionality incrementally rather than rip-and-replace to support scalable growth

CustomizedArchitected in-line with your depreciation cycle and readiness, which helps minimize cost

An end-to-end solutionComplete UC offerings from datacenter to desktop are fully tested, repeatable, and supported

Easy to manageSingle point of contact as a one-stop for hardware, software, support, and professional services


Business Outcomes with Dell Services

Faster implementation“Dell completed the project approximately 50 percent faster than we would have been able to do on our own”

-Arlene McDonald, manager of IT operations, Georgian College

Cost savings“The Dell Office Communications Server pilot highlighted the convenience of the software’s video conferencing functionality, making me think I can reduce the number of flights by up to 50 per cent.”

-Jonathan Bruce, global IT director, Rouse

“We estimate we will save approximately US $100,000 a year in equipment and maintenance costs with full implementation of OCS”

Adam Garside, Director of Network Services, Central Piedmont Community College

“Backend infrastructure and maintenance is significantly less expensive with software-based telephony compared to the traditional PBX environment”

-Arlene McDonald, manager of IT operations, Georgian College

Technical Expertise“Dell was especially helpful in getting the OCS software to communicate with our legacy telephone system.”

-Jonathan Bruce, global IT director, Rouse


Next Steps

• Learn more at www.Dell.com/unified

• Check out our advisor tool on Dell.com

• Set up a meeting with your sales rep to learn more about Dell’s capabilities

• Contact Dell Services for a white-boarding session to learn how you could implement Lync Server 2010 and start saving money, increasing productivity and sharing applications and data across your organization seamlessly and easily

microsoft lync server 2010 from dell - bcerac.ca · microsoft lync server 2010 from dell david...

Documents