midlands london online pif user guide · a pif is the electronic form that provides all the...

Help to Buy Midlands and London

Online PIF User Guide

Frequently Asked Questions What is an online Property Information Form (PIF)?

A PIF is the electronic form that provides all the necessary details in regard to the purchase of a new home. The PIF replaces the previous method of submitting a paper application.

Why should it be used instead of a paper application?

Using the online PIF ensures that the details for each intended home sale can be submitted quickly and accurately. The online PIF significantly reduces errors and the need for further amendments which means that applications can be processed swiftly and efficiently.

What if the buyer needs to amend the figures submitted in the Affordability Calculator?

If the figures in the PIF need to be adjusted, the portal will run the affordability check again.

How do buyers get the best out of the tool?

We advise the online application form is completed using a desktop computer, laptop or PC.

When uploading documents, the system will accept PDF, Word, Jpeg and Excel formats.

Completing a PIF – What do you need to get started?

To complete the PIF, applicants should have the following:

Property Reservation Form (Res) supplied via your Provider Buyer solicitor details Provider solicitor details IFA details (if applicable) Applicant(s) personal details Site name Name of new property’s Local Authority House and tenure type Provider NP code New property’s full purchase price Mortgage details i.e. amount, terms etc

Documents that a home buyer will need to upload to the PIF:

Declaration: download this form directly from our portal and re‐upload with your signature(s) Reservation form – this will have been provided to you by your Provider.

Do home buyer’s have to include the details of an IFA?

When completing the PIF, if the applicant would not like to include details of their IFA, they can select to remove this option.

If a home buyer needs to withdraw an application, how is a new one created?

You must request that your Developer ‘withdraw’ your application. Once this has been actioned, the status will be reflected in the buyers Dashboard. The system will then present the option to ‘Start a new application’.

How does the home buyer update their personal details on their submitted application?

If a Home Buyer’s personal details have changed since submitting their application i.e. a change in address or salary, then they can ‘Edit’ the application via the dashboard and re‐submit.

How will a home buyer know when their application has been processed?

Generic email notifications are sent to users when an application changes status.

Customer View: Completing the Affordability Check Customers will start the application process by visiting: https://www.bphaelms.co.uk/affordability and undertaking an Affordability Check.

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Upon passing the Affordability Check, applicants will be asked to register so they can complete the Property Information Form.

Please ensure that the email address used to register is always that of the home buyer.

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Customer View: Completing the PIF

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Uploading your documents – when submitting your final documentation, please note that that the documents won’t be visible once uploaded but rest assured the team have received them!

Customer View: The portal

The home buyer will see the following dashboard upon logging in.

If the application has the status as ‘incomplete’ or ‘returned’ then the home buyer can use the ‘Edit / Continue’ action to access the form and complete their application.

If a home buyer’s personal details have changed since submitting their application i.e. a change in address or salary, then they can ‘Edit’ the application via the dashboard and re‐submit.

Dashboard

If an application requires amendments, then the Users dashboard will show as below. The user should make the necessary changes via the Edit/continue action and resubmit.

Application returned to user

Please note the following Status categories:

User submitted – Application has been submitted and is awaiting processing User re‐submitted – Applicant has either returned the required amendments or changes were made to

the application In process – Application is being processed by Help to Buy agent Return to user – Application requires amendments. Please note: only the applicant will be notified that

the application has been returned On hold – Help to Buy agent is awaiting further information Withdrawn – An application has been withdrawn as the purchase is no longer proceeding.

The home buyer will easily identify which area of the application requires attention as The Help to Buy Agent will state the amendment’s needed via the Feedback Admin Notes section.

Application returned to user

Home buyers will be notified of changes to the status of their application and so we encourage users to visit the portal regularly.