Mike RicchioDirector

Consolidated Technology ServicesSeptember 28, 2011

Brave New World: The Future of IT in Washington

Enterprise Approach forState Government

• Move to more centralized approach to IT

• Cohesive, strategic, IT policies for all state agency IT shops

• Common standards and policies developed and maintained for hardware, software, storage, services and security

Agencies focus on

their individual

missions, not IT

infrastructure

Goal

Deliver high quality IT services to state agencies at the lowest possible cost to taxpayers

• Ensure alignment of business needs and IT services

• Measure IT costs and performance• Consolidate data centers• Investigate alternate, most cost-effective

methods to deliver services• Leverage the state’s investment in the

State Data Center

• Standardization

• Consolidation

• Economies of scale

SB 5931• Dissolves the Department of

Information Services• Establishes Office of the Chief

Information Officer (OCIO) within OFM• Establishes Consolidated Technology

Services (CTS) as a separate agency• Moves “back office” functions to

Department of Enterprise Services (DES)

A hybrid -

federated

approach

CTS: a new beginning

• Director appointed by Governor• Duties– Central service provider for all

utility-based infrastructure services

– Accountability• Costs, efficiencies and customer

satisfaction

• Works collaboratively with customers

“State agencies

shall locate all

existing and new

servers in the

state data center.”

Transition Strategy

• Continue consolidation, standardization and shared services efforts

• Bring disciplined analysis to business and IT issues

• ISB abolished, TSB formed and staffed• Drive to competitive rates• Work with outside partners to identify

qualified solutions– outsource services where economically

feasible

State took

possession

of new state

data center

in July, 2011

Looking Forward• Budget challenges will continue– Look to technology to provide practical

solutions– Continued political target

• Continued pressure to outsource IT as budgetary solution

• Service and rate accountability to continue

• Demands continue to reduce rates and elevate service

CTS To Date • Hired ProjectCorps to assist with

mission, organization and change management

• Consultant (TPI) drafting Private Cloud RFP

• Exempt employees required under 5931 being established

• Internet and Intranet sites up• With DES and OCIO, sorting out who

does what.

Questions