mike wittenstein - international conference speaker - bureau deck
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Mike Wittenstein international conference speaker
[email protected] | 770.425.9830 | @mikewittenstein!
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What do you speak on? A fresh look at how experiences are shaping
the way we do business and the way we create value for clients/customers.
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How do we best sell you to our clients? A consulting innovator with market proven techniques
that IBM, LeasePlan, Chick-fil-A, University of Phoenix and others rely on
A top-rated international conference speaker who connects easily in multiple cultures and speaks four languages
An expert at the intersection of business, design, and experience
A high-content speaker who inspires with an engaging personality that is easy to listen to
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What are some details we can share?• Experienced: 400+ clients in 25+ countries • International: Cross-cultural skills and languages
(English, Portuguese, Spanish, Russian) • Top-ranked speaker + influencer (SAP, Huffington Post,
MindTouch, Witty Parrot) • He can go beyond talking—helping you do the work! • Value creation > $1.5B • Innovator, author, designer, consultant, facilitator • Accredited: (CMC, CCXP, MBA, DTM, CSP-expected 2016) • Former IBM eVisionary
www.PartyCity.com
ECEWEUROPEAN CUSTOMER EXPERIENCE WORLD
speaking > workshops + consulting
What do audiences like best about you?
I put them in the pilot’s seat—and let them fly.
I reveal the power of emotions in design.
I always bring a fresh perspective.
I offer lots of practical ideas.
I share detailed, real-world storiesretail - service - b2b - international - disruptors
I don’t shout!
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What’s your favorite audience? Leaders and their teams
(speaking to both levels helps build bridges that last beyond the conference)
Anything special about your preparation?
Sometimes, I’ll go undercover to see the businessfrom the customer’s and employee’s points of view—
then bring that experience on-stage with me*
* with permission, of course ;-)
What time duration tends to work best with your audiences?
I’ve presented from 30-minutes to 3 days Conference speeches = 45–75 minutes
Workshops = 1.5–4 hours
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Which customer experience conferences have you spoken at?
Customer Experience World* Customer 360 Symposium
CEX in the City Mystery Shopping Providers Association*
Retail Design Institute* Customer Experience Professionals Association*
Future Stores Next Gen Customer Experience Retail Customer Experience*
* indicates multiple appearances
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Do you do workshops? Yes!
strategy customer experience
journey mapping design thinking
future state planning customer experience tours
on-stage experience improv
Do you do consulting?
Yes!
with help from from
Are you tech-savvy?
Yes!Yes!
Yes!
Yes!
Do you protect bureau’s commissions? Yes!
Mike Wittenstein is Storyminers’ founder and managing principal. By his own admission, he is a designer who can’t draw. He’s also a world-class expert on experience, service, and business design, who has helped over 400 organizations in 25+ countries make their experiences better—to the tune of $1.5B in value created. As eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association. Mike is a sought-after public speaker and facilitator who shares his thought leadership at public conferences and corporate events globally.
Mike is ranked as a top customer experience influencer by Huffington Post, SAP, WittyParrot, and Vend. His clients include: Air Canada, Apple, AT&T, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, SAP, Zaxby’s, and many other game-changing brands.
Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in Brazil and Russia. He speaks four languages, lives in the Atlanta area with his family, and tries to squeeze in woodworking projects on the weekends.
[email protected] | 770.425.9830 | @mikewittenstein!
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Storyminers was founded in 2002 to help organizations improve their overall performance by improving their experiences. Storyminers has introduced many innovations that help brands find their essence, pinpoint new revenue streams, and connect with their best-fit customers through storytelling and experience/service design.
Storyminers has an extensive partner ecosystem composed of specialists in many creative, operational, and technical disciplines. Each partner abides by shared business practices and subscribes to our Governing Principles which focus on non-commercial-but-important topics like collaboration, outcomes-based approach, issue handling, learning, growth, etc.
Storyminers has significant experience in retail, healthcare, telecom, hospitality, professional services, and other service industries. We are specialists in personalization and ‘fitted solutions’, especially those characterized by frequent contact between customers and employees, creeping consumer expectations, and ever-changing technology platforms. Select clients include: Transitions, Clorox, PNC, Blackrock, Teleflora, Chick-fil-A, Ride.com, SOHO Hero, iPay Technologies, Piedmont Hospital, LeasePlan, PartnerTech, Habasit, and many others.
[email protected] | 770.425.9830 | @mikewittenstein!