mina samir cv

Mina Samir MichaeelSharjah , United Arab Emirates

Tel: 065239376- Cellular: [email protected]

Bio-Data

Date of birth:2nd September 1987

Place of birth: Cairo , Egypt Nationality: Egyptian Marital status: Single Military Status: Exempted Valid Driving licence

Objective

Looking forward to conduct a successful professional career opportunity, where I could be anintegral productive element in the organization and help improve its productivity andprofitability.

Educational Background

Al Obour Academy for Engineering and Technology Cairo, Egypt.

Bachelor of Electrical Engineering (communication section), June 2010

Grade: Very. GoodGraduation Project: Multi information display systemProject Grade: ExcellentSchool: Santa Fatima Language School



Working Experience

November 2014 ~ present: Travco TravelContracting Manager

As A contracting Manager it is my responsibility to source new products which we wouldlike to offer our clients and establish communications with the suppliers of the product. Afterestablishing the connection I will negotiate a contractual agreement with the supplier of theproduct, once the agreement is made I can then go on to marketing and distributing the productto our clients. I will then continue communications with the supplier in order to build up a goodrelationship between both our companies and also to monitor the product for any changes, thisalong with ensuring adherence to the terms of the contract and pushing the product allows meto better negotiate the terms more to my companies favour in the future.I am currently the project manager for the implementation of a new system named IOL byILLUSTIONS which will allow us to control all our operations in one system and sell to theclient via the internet through the various different modules such as contracting module, backoffice module, point of sale module and financial module. B2B, B2C & Fight engine as well

Job Responsibilities:

- Report to the Director of Tourism- Responsible & in charge of the holidays dept.,all groups MICE &

Leisure- Supervising brochures & marketing plans- Update all the tariffs from suppliers & hotels- Update the list of agents & corporate companies- Supervising the daily sales report- Handle the bookings of VIP companies- Handle the VIP clients relating to the director- Monitoring the team performance- Assisting the team by performing the tasks with them- Handle the events & conferences for the VIP accounts (Inbound & Outbound)- Devising and maintain office systems including data management and filing- Screening phone calls, inquiries and requests and handling them when

appropriate- Meeting and greeting clients and suppliers- Being involved in decision making process- Dealing with all booking systems outbound & inbound) and handling all

arrangements accordingly.



November 2012 ~ November 2014: Atlanta Tourism and TravelAssistant Product Manager


- Managing Online Hotel's Profile, Rates, & Policies

- Managing Daily Day to Day updates on Promotion, Stop sale & free sale.- Updating and organizing the suppliers prices and tariffs- Updating the company Manuel of the domestic and international exhibition- Creating and maintaining records of sales- Assisting organization for ATM (Arabian Travel Market) exhibition.- Fix mark-up for different markets- Assign & manage overseas Agent's Account, Credit Facilities,- Providing data and reports to assist the sales team- Responsible Online cost control- Assisting with Agents enquiries through telephone via email.- Attending meetings with Supplier & Clients- Updating the company Manuel of the domestic and international exhibition- Updating and monitoring the file status sheet & the event chart- Distributing files and tasks on staff according to their capabilities and business load- Securing the handover procedures between staff- Coordinate and follow up with accounting department for under collection payments- Coordinate and follow up with accounting department for supplier payments- Promoting and marketing the business, sometimes to new or niche markets- Managing budgets and maintaining statistical/financial records- Selling travel products and tour packages- Taking part in familiarization- Visits to new destinations in order to gain information on issues and amenities of interest to

consumers



July 2012 ~ November 2012 : ( LINK dot NET (Egypt)(Technical Support Representative at LINK dot NET

Branch)


- Deliver and collect modems from customer and configure them.- Check customers line problems and open tickets for them so they can fix their problem- Document all the work in professional way.- Configure ADSL Modems (static & dynamic IPs)

March 2011 ~ June 2012 : (LINK dot NET (Egypt)(Installation & Technical team representative)


- Making DSL configuration to all kinds of modems and all type of connections either by visitto the customer or by phone.

- Troubleshooting all kinds of internet problems and fixing them.- Dealing with all kind of people with different levels.- Handle over 120 calls per day in busy hybrid inbound/outbound call center LINK DOT Net

handling Billing/technical problems- Act as a source of expertise rearing test, admissions and products- Participate in training- Handled various customer inquiries from a diverse customer base including business and

residential customers- Deliver ongoing training, cross training and coaching initiatives- Operate our phone system communicate over the phone with our customers and vendors- Adequately respond to their comments, requests and problems

Languages and Computer Skills

Languages: Arabic : Mother English : Excellent Italian : Fair

Computer & IT Skills:



Microsoft Operating Systems (XP, Vista and windows 7,8) Microsoft Office (Excel, Word and PowerPoint) Network connection and wireless connection. IP address and routing protocols. Switches and router configuration.

Skills and Knowledge:

Communication Skills, self motivation & ambitious.

Excellent interpersonal, Leadership & team work Skills.

Excellent ability to work under Pressure.

Open minded to new ideas and new technologies.

Excellent Team worker.

Training Courses

- June 2009 ~ September 2009, “E E C Company” – Contractors firm, in communicationdepartment as assistant Engineer in communication sites

Personal Character.

- Team player, problem solver- All-round and flexible- Quick learner- Out of the box thinker- Motivator- Ambitious

ActivitiesFootball, Swimming, Volleyball, mind games

mina samir cv

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