The Mirror

Listening!!

A process of receiving, interpreting and reacting to a message.

• An essential management and leadership skill.

• Almost 45% of time we spend in listening.

• Difference between listening & hearing

Communication Model :

• Listening: Learned first, Used most (45%), Taught least.

• Speaking: Learned second, Used next most (30%), Taught next least.

• Reading: Learned third, Used next least (16%), Taught next most

• Writing: Learned fourth, Used Least (9%), Taught most.

Types of Listening!!

1. Inactive listening. 2. Selective listening. 3. Active listening 4. Reflective Listening

Barriers to listening !!Equate With Hearing

• Uninteresting Topics • Speaker’s Delivery • External Distractions • Mentally Preparing Response Listening for Facts • Personal Concerns • Personal Bias • Language/Culture Differences • Faking Attention

Why do you listen?

Why Don’t you listen?

Feed Back!!

• Effective tool for motivation.• Show you Care!• Encourage positive team interaction• Promote both achievements and improvements

Purpose of Feedback?

Feed back rules!!

TIMELY: given as close to the event as possible.

SELECTIVE: addressing one or two key issues rather than too many at once

Feed back rules!!

SUGGESTIONS not PRESCRIPTIONS.

DESCRIPTIVE, non-judgemental, based on behaviour not personality

SPECIFIC and focussed.

Feed Back envelope!!!