m&m’s activity
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M&M’s Activity. Divide students into groups Each team gets a package of M&M’s Evaluate the quality of the product Consistency Weight Appearance other findings. M&M’s problems internally. Complaints of not enough green M&M’s - PowerPoint PPT PresentationTRANSCRIPT
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M&M’s Activity • Divide students into groups • Each team gets a package of M&M’s • Evaluate the quality of the product
– Consistency – Weight– Appearance– other findings
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M&M’s problems internally• Complaints of not enough green M&M’s• Night managers passing quality checks that
wouldn’t pass with the day shift• Suppliers are not getting shipments on time• M&M’s are melting on one of the lines
because the machine is getting to hot from continual use
• The logo is barely legible on one of the lines making some M&M’s hard to read
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M&M’s Review• What did we learn about our product?
• Problems ?
• What parts of the product well done?
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What is quality management (QMS)?What does an organization need to fulfill to
obtain QMS?
How can we achieve quality management ?
Have you heard of programs that will help with QMS?
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ISO 9000
The International Standard for quality management systems
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The Eight Principles: ISO 9000’s Basis1. Customer Focus2. Leadership3. Involvement of people 4. Process Approach5. System Approach to management 6. Continual improvement 7. Factual Approach to Decision Making8. Mutually beneficial supplier relationships
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Group activity
How can we make the customer to focus towards our organization?
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Customer Focus
Understands the customer’s needs.
Meet the customer’s requirements.
Strive to exceed the customer’s expectations.
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Leadership
Establish unity of purpose and organizational direction and provide an environment that promotes employee involvement and achievement of objectives.
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Group activity
Do you think the employees should involve in every aspect for the success of an organization? Why?
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Involvement of peopleTake advantage of fully involved Employees,
Using all their abilities for the benefit of the organization
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Process Approach
Recognize that things accomplished are the results of processes and that processes along with related activities and resources must be managed.
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System Approach to Management
The multiple interrelated processes that contribute to the organization’s effectiveness are a system and should be managed as a system.
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Group activity
How can we maintain the consistency in an organization?
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Continual improvement
Continual improvement should be a permanent objective applied to the organization and to its people, processes, systems, and products.
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Group Activity…….
What are the approaches we can take while decision making??
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Factual Approach to Decision Making
Decisions must be based on the analysis of accurate, relevant and reliable data and information.
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Mutually Beneficial supplier relationships
Both the organization and the supplier benefiting from the other’s resources and knowledge results in value for all.
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Group activity
Do you think there is any specific operating principle behind the success of an organization?? What is the principle?
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Plan - Do- Check-ActISO 9000’s Operating Principle
• Plan: Establish objectives and develop the plans to achieve them
• Do: Put the plans into action.• Check: Measure the results of the action; that
is, the planned action working, or were the objectives met?
• Act (or Adjust): Learn from the results of the check step, make any necessary changes to the plans, and repeat the cycle.
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•Differences????
•Similarities ????
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What problems can be fixed using TQS and which can be fixed using ISO 9000?
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M&M’s problems internally• Complaints of not enough green M&M’s• Night managers passing quality checks that
wouldn’t pass with the day shift• Suppliers are not getting shipments on time• M&M’s are melting on one of the lines
because the machine is getting to hot from continual use
• The logo is barely legible on one of the lines making some M&M’s hard to read
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To chose ISO 9000 or Not Too• To create or improve a quality management
system that will be recognized worldwide? Y or N• To improve company teamwork throughout the
organization? Y or N• To improve product or service quality or
consistency of quality? Y or N• To have more freedom through control? Y or N• To improve competitive posture and customer
satisfaction? Y or N
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• In conclusion, the International Standard Organization can be a huge asset to Quality management but is not a expectable replacement. It will however go a long way in showing your prospective customers that you are going the extra mile for their happiness and business.
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References
David L. Goetsch and Stanley B. Davis, Quality Management for Organizational Excellence: Introduction to Total Quality (6th edition), Prentice-Hall: NJ, 2010.
http://the9000store.com/ISO-9000-registered-companies.aspx
http://www.brighthubpm.com/monitoring-projects/47485-explaining-total-quality-management-tqm/
http://www.ehow.com/how_7627367_use-mms-teach-quality-management.html
http://www.businessballs.com/dtiresources/quality_management_systems_QMS.pdf
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Thank youTHE END