Mobile Application < Overview and Instructions />

Course Overview: < Today’s Topics />

Company Registration

Features & Benefits

Checking In

Taking Photos

Checking Out

Troubleshooting

Application Support

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Seamlessly provide visual evidence of satisfactory service

Instantly report potentially time

consuming issues Automatically send photos to your Zone Management team without inputting individual email

addresses

Automatically reduce the size of your image

files

Application Features: < Distinctive Attributes />

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Automatic check-in and

check-out notifications

Potential reduction in

accident liability

Owner/operator assurance

Easy to use

Less time spent following up,

reporting service progress, and

providing feedback

Application Benefits: < Advantages For You/>

Ge#ngStarted

SEARCH for

“Ferrandino & Son”

OPEN the

Google Play Store

INSTALL the

F&S Vendor app

Getting Started: < Downloading on Android Devices />

1. 2. 3.

Getting Started: < Downloading on Apple Devices />

SEARCH for

“Ferrandino & Son”

OPEN the

App Store

GET the

F&S Vendor app

1. 2. 3.

Questions? Email support@ferrandinoandson.com

Getting Started: < Registering Your Company />

After you select “Register” you will receive an email with time sensitive link to establish your account password.

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Getting Started: < Logging In />

STEP 1:

Input the email address you provided on your mobile app registration form.

STEP 2:

Input the password you set up during your registration.

STEP 3:

Select “Login”

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CheckingIn

STEP 1:

Once you’ve arrived on site, open the app on your mobile device and sign in using the password you created.

NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you’ve arrived at your destination.

STEP 2:

Select “Check In”

Checking In: < Let’s Get Started />

Checking In: < Selecting Your Service Category />

STEP 1:

Select the category in which you will be performing service.

STEP 2:

Select whether you will be performing a routine or non-routine service.

STEP 1:

Select the location at which you will be performing service.

Checking In: < Selecting Your Location />

NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you’ve arrived at your destination.

NOTE: If your site does not appear on the list, select “Refresh” to refresh your GPS coordinates.

Checking In: < Selecting Your Service />

STEP 1:

Check the box next to EVERY service you will be performing.

STEP 2:

Select “Check In.”

STEP 1:

Check the circle next to EVERY service you will be performing.

STEP 2:

Select “Check In.”

STEP 1.5:

Confirm Scope of Work

ROUTINE SERVICES NON-ROUTINE SERVICES

STEP 1:

Review the check-in information as it appears on the screen.

Checking In: < Confirming Your Check-In />

STEP 2:

Select “OK” if the information is correct.

Select “Cancel” to go back and make changes.

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TakingPhotos

Taking Photos: < Documenting Current Conditions/>

STEP 1:

Select “Take Picture” at the bottom of the Check-In Success screen.

STEP 2:

Select “Add Photo” at the top of the Picture screen.

Taking Photos: < Documenting Current Conditions/>

STEP 3:

Using your device’s camera, take a photo showing the current conditions of the site as it pertains to the work you are about to perform.

STEP 4:

Once you’ve got a photo you’d like to send to your Zone Management team, select “Use Photo” on an iPhone or “ ✓ ” on an Android.

Taking Photos: < Documenting Work In Progress/>

STEP 5:

Check the box next to “Before.”

STEP 6:

Press “Okay” to submit your photo.

DocumentYourWork!

It’salsoagoodideatotakephotosofyourprogressduringyourservice.ThiskeepsyourProgramManagementTeamupdatedsotheycanpassthat

informationalongtotheclient.Inprogressphotosarealsoextremelyhelpfulwhenitcomestoservicevalidation.

CheckingOut

STEP 1:

Once all services have been completed, open the app on your mobile device and select “Check-Out”.

NOTE: Site locations are populated into the app using GPS coordinates so be sure to check-in ONLY when you’ve arrived at your destination.

STEP 2:

Select the site you have just serviced.

Checking Out: < Preparing To Leave />

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STEP :

Select “Completed” To be used when the entire

scope of work has been completed and the job is

finished.

Checking Out: < Selecting a Check-Out Status />

Select “On Hold” To be used when a facet of the job cannot be completed until additional information and/or

approval has been received.

Select “Returning Later” To be used when

circumstances prevent work from being completed.

STEP 2:

Select “Check Out” Select “Check Out” Select “Check Out”

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Checking Out: < Reviewing Check-Out Information />

STEP 1:

Review the check out information.

Select “OK” if the information is correct.

Select “Cancel” to go back and make changes.

STEP 2:

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STEP 1:

Select “Add Photo”

Checking Out: < Documenting Completed Work>

STEP 2:

Take a photo of the completed service.

STEP 3:

Check the box next to “After”

STEP 4:

Select “Okay”

STEP 1:

Review the check-out information as it appears on the screen.

Checking In: < Confirming Your Check-Out />

STEP 2:

Select “OK” if the information is correct.

Select “Cancel” to go back and make changes.

Troubleshoo:ng

Why isn’t my site displaying in the “Nearest Sites” list?

NOTE: Site locations are populated into the app based on latitude and longitude coordinates so be sure to

check-in ONLY when you have arrived at your destination.

TIP 1:

Make sure your device’s Location Services are turned ON.

TIP 2:

Make sure your device is set for “optimal location accuracy.”

Android – go to settings/Location/Mode and set to “high accuracy” iPhone – go to settings/Wi-Fi and turn on Wi-Fi

TIP 3:

Select “Refresh” on the “Nearest Locations” screen.

Troubleshooting

What happens if I forget my login password?

TIP 1:

Enter your registered email address and select the “Forgot My Password” link. An email with a link to reset your password will be sent to your company’s registered email address.

Troubleshooting

Applica:onSupport

Trouble Checking-In or Out? •  Call 866-983-2748

•  Your call will be answered in the order in which it is received

•  If you cannot wait, please send email to: support@ferrandinoandson.com

•  Please include the information listed below.

Please be sure you have the following information available when you call: •  Company name •  Client name •  Site number and address •  Services that were performed •  Any screenshots relating to the issue

experienced •  Your Latitude/Longitude GPS coordinates at

the time of experiencing the issue (if available)

Application Support

FrequentlyAskedQues:ons

What are the consequences for not using the Mobile app to report services?

The Account-Specific Snow Removal Requirements (that you executed during the site award process)

indicates that use of the Mobile Application System is mandatory. Failing to comply with these requirements could result in invoice rejection.

How will my Per-Season scheduled payments be impacted by not reporting

services via the Mobile app?

Frequently Asked Questions

Why can’t I continue to use the Interactive Voice Response (IVR) process

to report service completion?

If the site that I service is paid on a Per-Season basis, why do I need to report services via the mobile app?

Our customers have mandated that our vendors report all services using an app with GPS tracking.

Frequently Asked Questions

Will I still be paid for a service if my crew forgets to check in or out after arriving on site?

What happens if my crew does not record before and after photos via the mobile application?

Frequently Asked Questions

What should I do if the site I’m supposed to service never appears on the mobile app?

Contact your Market Coordinator for assistance with resolving this issue.

What do I do if the area that I service is in an area with little to no cell phone service?

Frequently Asked Questions

Take a picture of the finished condition and email it to your Market Coordinator. The email will be delivered to your Market Coordinator as soon as you have cell phone

service again. Be sure to include the following information in the email’s subject: Account Name, Site

Number, City, and State

Do I have to use the Mobile app to report work through Above Scope services?

Yes. Use of the app should expedite the approval process.

How much cellular data does this reporting process use?

Frequently Asked Questions

The data usage is minimal. The typical check-in or check-out would use no more than 10KB.

For example: If you Check in or Check out ten (10) times per day for thirty (30) days straight, you typically would use no more than 3MB of data.

Do I have to be on site in order to report a service via mobile app?

Yes. The app will not show you the sites assigned to you unless you are physically on site.

Are updates automatically sent to my phone like other Google or apple app updates?

Frequently Asked Questions

Yes. As enhancements are made, you will be notified that updates are available have the to update your app.

How long do these photos remain on my phone?

Because the “Take Photo” function is part of the app, the photos taken will only remain on your device for a

maximum of 24 hours.

Do I need to create a separate email address and password for each user?

Frequently Asked Questions

No. The company email and password you set up during your mobile app registration can be used by all members

of your organization.

Thanks!