Mobile Patrons: Better Services on the Go

Vincci Kwong and Gary BrowningIndiana University South Bend

10th Brick & Click Libraries

November 5, 2010

Mobile Internet Usage

Mobile Data Applications Usage

Statistics for Library Website

Mobile Website or Mobile App?

• Target audience• User experience• Technical skills• Costs

First Version of Library Mobile Site

Popular Items on Mobile Website

• Library catalog• Floor map• Events• Hours• Social media info

IU Mobile Initiative

https://m.iu.edu/miu-prd/about/index.shtml

Graphic Icon for Mobile

Schurz Library Mobile Interface

http://m.library.iusb.edu

Statistics for Library Mobile Website

Mobile Site Generator

• Hidden Peanuts• Molly• iPhone Application - DCPL

Mobile Friendly Authentication

Internet

Built-in Authentication

Remote access to subscription databases is done through OCLC’s EZproxy Authentication and Access software.

Mobile Friendly Authentication

Internet

Built-in Authentication

EZproxy does not have built-in support for mobile devices.

X

How to make EZproxy Mobile Friendly

Incorporate a mobile device detection library?

http://detectmobilebrowsers.mobi/

EZproxy Ticket Authenticationhttp://ezproxy.yourlib.org:2048/login?

user=rdoe&ticket=a6911a5d0219f428b33e190a80818625%24c20041222220203&url=http://www.somedb.com/

“Ticket authentication allows remote systems to short-lived URLs that EZproxy will automatically recognize as being authorized to login and permit access to a resource with no need for EZproxy to check back with the program that creates the URL.” – OCLC website

Sample PHP code<?php

require("ezproxyticket.php"); $ezproxy = new EZproxyTicket("http://ezproxy.yourlib.org:2048", "shhhh", "someuser");

?>

<a href="<?php echo($ezproxy->url("http://www.somedb.com")) ?>">Some Database</a><br />

EZproxy user.txt

::Ticket

TimeValid 90

MD5 shhhh

Expired; Deny expired.htm

/Ticket

EZproxy Ticket Authentication

Internet

Valid ticket?

Generate Ticket

Web Server with PHP

Server with ezProxy

External Authentication

Internet Valid ticket?

authenticated?

Generate ticket

authenticationvalidationservice

Server with ezProxyWeb Server with PHP

Central Authentication System (CAS)

Central Authentication Service (CAS) is a login service that allows you to access multiple password-protected web systems after logging in once on a central authentication server; this is often referred to as single sign-on.

http://www.jasig.org/cas

CAS vs IU CASStandard CAS response – XML

<cas:serviceResponse xmlns:cas='http://www.yale.edu/tp/cas'> <cas:authenticationSuccess> <cas:user>username</cas:user> <cas:proxyGrantingTicket>PGTIOU-84678-8a9d... </cas:proxyGrantingTicket> </cas:authenticationSuccess> </cas:serviceResponse>

IU CAS response –

If validation is successful, CAS sends back a two-line response with 'yes' on the first and 'username' on the second.

Connecting Ezproxy with IU CAS

1. Detect mobile or desktop• http://detectmobilebrowsers.mobi/

2. Set CASSVC (service)• If detect mobile, set service to mobile

3. Check with CAS to see if already authenticated

4. If authenticated, display database; otherwise present a login screen

Sample Code – login.php<?php

include('mobile_device_detect.php');

if(mobile_device_detect(true,true,true,true,true,true,false,false)){

header("Location: https://cas.iu.edu/cas/login?cassvc=MOBIU&casurl=https://www.domain.edu/~site/cas/casauth.php");

}else{

header("Location: https://cas.iu.edu/cas/login?cassvc=IU&casurl=https://www.domain.edu/~site/cas/casauth.php");

}

?>

Sample Code – casauth.php<?php

session_start(); //start session

if( isset($_GET['casticket']) ){ //check to see if a ticket has been passed

$ticket = $_GET['casticket'];

} else {

$ticket = "";

}

Sample Code – casauth.php cont./*

* check CAS ticket authenticity and get the user's uid back

* the variable $contents will have the string

* "ticket '<ticket value>' not recognized" if a bad ticket

* has been provided.

*/

$casXML = fopen("https://cas.iu.edu/cas/validate?cassvc=IU&casticket=$ticket&service=https://www.domain.edu/~site/cas/casauth.php","r");

$contents = fread($casXML, 1024);

fclose($casXML);

Sample Code – casauth.php cont.list($yesno, $netid) = split("\n", $contents, 2);

$authok = trim($yesno);

$iuid = trim($netid);

if ($authok == "no") {

header("Location: https://www.domain.edu/~site/cas/login.php");

}

else {

$_SESSION['auth'] = $iuid;

header("Location: https://www.domain.edu/~site/cas/success.php");

}

?>

A Better Idea – Can IU Mobile do it?

IU Mobile is already connected to IU CAS

Need ability to • Check if authenticated• Display alternative information if not• Restrict to campus level

Yes, IU Mobile Can do it!<authenticated>

<list-item>

<link type="xml" xml="http://it.iusb.edu/demo2.php" title="Subscription Databases" />

</list-item>

</authenticated>

<not-authenticated>

<list-item>

<link type="xml" xml="http://library.iusb.edu/miuxml/oopsSubscribed.xml" title="Subscription Databases" />

</list-item>

</not-authenticated>

Authenticated vs. Not-Authenticated

Sample Restriction to South Bend<list-item>

<authenticated>

<if permission="southbend">

<link type="external" url="<?php echo($ezproxy->url("http://vnweb.hwwilsonweb.com/mobile/jumpstart.jhtml")) ?>" title="HW Wilson" />

</if>

</authenticated>

</list-item>

Library Resources with Mobile Platforms• Ebscohost

• H.W. Wilson

• PubMed

• WorldCat

• Lexis/Nexis Get Cases and Shepardize

• Fastcase

• RefWorks

• Hoovers

• Encyclopedia Britannica

• arXiv Browse

• Factiva

• IEEE Xplore

• Westlaw

Computer Availability Mobile Webpage

http://m.iusb.edu

System Requirements

Computer Availability

• Web Server such as Apache or IIS• PHP• Database such as MySQL• Ability to run login and logout scripts

How It Works

Internet

Workstations

Web Server with PHP MySQL Server

Active Directory Server

www.iusb.edu/~labseats

For Mobile, Output Data as XML<seats> <?php

foreach ($regions as $region) { $region_id = $region['region_id'];

$region_display_name = $region['display_name'];

$region_location = $region['location'];

$region_mac_status_counts = get_status_counts_for_region($region_id, 'Mac');

$region_pc_status_counts = get_status_counts_for_region($region_id, 'PC');

$total_idle_mac_computers = $region_mac_status_counts['idle'];

$total_busy_mac_computers = $region_mac_status_counts['busy'];

$total_idle_pc_computers = $region_pc_status_counts['idle'];

$total_busy_pc_computers = $region_pc_status_counts['busy'];

$total_idle_computers = $total_idle_mac_computers + $total_idle_pc_computers;

$total_online_computers = $total_idle_computers + $total_busy_computers;

print "<seat lab=\"$region_building $region_location\" building=\"$region_display_name\" availability=\"$total_idle_computers/$total_online_computers\" campus=\"

SB\" /> \n”; }

?> </seats>

Mobile Output

Internet

Web Server with PHP MySQL Server

IU Mobile Server

Texting Reference Service

Planning for Mobile Website

1. Needs assessments

2. Integrate with existing library services

3. Project planning

4. Build the site

5. Testing, marketing, launching

6. Keeping up

Mobile Services Offered by Other Libraries

SMS notification services

• Kansas State University Libraries

Mobile collections

• Duke University

Mobile instruction

• Open University Library

• LibGuides

Library tour

• Temple Universities Libraries

• University of Illinois at Urbana-Champaign

QR Code

• Two-dimensional barcode readable by QR scanners, mobile phones with camera, and smartphones.

• Stores text, URL or other data.

QR Code Generator

• Kaywa• ZXing Project• Mobile-Barcode• Bit.ly• goo.gl• …. and more!

Chrome extension

QR Code Reader

• i-nigma• ScanLife• BeeTagg• Lynkee

http://www.mobile-barcodes.com/qr-code-software/

Resources• Mobile Access 2010 -

http://www.pewinternet.org/~/media//Files/Reports/2010/PIP_Mobile_Access_2010.pdf

• Detect Mobile Browsers - http://detectmobilebrowsers.mobi/• OCLC Ezproxy -

http://www.oclc.org/support/documentation/ezproxy/usr/default.htm• CAS - http://www.jasig.org/cas• XML Tutorial - http://www.w3schools.com/xml/default.asp • AOL Mobile - http://mobile.aol.com/product/sms-text/aim-txt/• M-Libraries Success Wiki - http://www.libsuccess.org/index.php?

title=M-Libraries• QR Code: Library Success Wiki -

http://www.libsuccess.org/index.php?title=QR_Codes

Questions?

Feel free to contact us at• Vincci Kwong

• Email: vkwong@iusb.edu• Phone: 574-520-4444

• Gary Browning• Email: gary@iusb.edu• Phone: 574-520-5516