mobilink info

7/27/2019 Mobilink Info

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About Us

Mobilink is Pakistans leading provider of voice and data services, bringing more

people together through service excellence and product innovation. With more

than 36 million subscribers, Mobilink maintains market leadership throughcutting-edge, integrated technology, the strongest brands and the largest

portfolio of value added services in the industry, a broadband carrier division

providing next generation internet technology as well as the countrys largest

network with over 9,000 cell sites making everyday a better day for its

customers.

Housing Pakistans largest distribution and contact centre networks and an

unparalleled 6,500 kilometers fiber optic backbone, Mobilink has already

invested over US $3.9 billion in the country to date, with another USD 1 billion

being invested in network modernization. Mobilink provides uninterrupted

countrywide connectivity, unmatched customer services and international

roaming in over 140 countries.

As a responsible corporate citizen, Mobilink offers a range of socially inclusive

products and services dedicated to enhance access to information. Through

Mobilink Foundation, the company passionately supports education, health and

environmental initiatives and promotes sustainable business practices.

Mobilink offers exclusive & personalized tariff plans that empower customers and

cater to the communication needs of a diverse group of people, from individuals

to businessmen to corporate and multinationals.

Our Business Network Advantage

Over the last 18 years, Mobilink has set up one of the largest cellular networks in

the country. Currently, we are covering more than 20,000+ cities and towns. This

has involved an investment in the company of more than US$ 3.9 Billion. We

have more than 8,500 cell sites and the number keeps growing at a rapid pace.

We also have deployed around 6,500 km of optical cable across Pakistan.

Network

Years of Business 18

Cities 20,000+


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Network

Investment USD 3.9 Billion+

Switches 66

Cell Sites 8,500+

Optical Cable Deployment 6,500 KM

Switches Nokia-Siemens Networks and Huawei

Radio Base Stations NSN, Alcatel. Huawei and ZTE

Intelligent Networks Ericsson

Microwave Equipment Nokia-Siemens Networks and Alcatel

Operating Frequency 900/1800 MHz

SMSC Acision

Lost / Stolen Mobile Phones

If your mobile is lost or stolen, you can report it to have it blocked, so it is useless

for anyone else. Please make sure your phone connection is in your name andyou have your IMEI number.

Your IMEI Number

IMEI is the International Mobile Equipment Identity, which can be used to block

your mobile phone if it is missing. To get your IMEI number, dial *#06# on your

mobile phone. Store this number in a safe place for reference.


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How to report your lost/stolen phone

Call police 15 to report your missing handset and place a recovery request

Call PTA toll-free number 0800-25625 to make your phone inoperative

Call CPLC at 021-5682222 to make your phone inoperative

Get Your SIM blocked

Call your mobile phone company to block your SIM from being misused.

You will need to provide the following information

IMEI number

Cell phone number

Name

National Identity Card number

Address and contact number

Enter your IMEI number to check whether your handsetis blacklisted or not.

IMEI # (15digits)

Our Brand

The new Mobilink has a new bolder mark with a strong and positive outlook from

a confident and optimistic leader. The new Mobilink will continue leading the way

by bringing people together through service excellence and product innovation.

Our employees act as one with our customers in order to create a better

everyday.

Mobilink. Being One.

Our Vision, Values and Mission


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Mobilinks Vision

To be the leading Telecommunication Services Provider in Pakistan by offering

innovative Communication solutions that make each day better for our

customers while exceeding Shareholder value & Employee Expectations.

Mobilinks Values

Be PassionateWe at Mobilink, are passionate about fulfilling & exceeding customer needs and

enriching their lives everyday.

Be ProfessionalWe take pride in practicing the highest ethical standards and take responsibility

for our actions.

Lead With PurposeWe are committed to lead the market through innovations in new services,

products, as well as cutting edge technologies and solutions.

Coverage

Where other networks fail, ours connects instantly. On highways & byways,

throughout thousands of destinations across Pakistan, only Mobilink has you fully

covered. So no more mixed signals, because only Mobilink talks to you loud &

clear.

Mobilink provides the widest coverage network, covering more than 10,000+cities, towns, and villages across Pakistan. It connects over 31.6 million family

members every second of the day with exceptional voice quality due to its broad

coverage. Our coverage is expanding day by day, and soon, the only other thing

covering Pakistan more than Mobilink would be the clear blue sky.

The type of coverage service Mobilink provides is divided into three main

categories:

PHYSICAL PRESENCE (Mobilink has physical infrastructure in the area)

INDOOR SPILLOVER COVERAGE (High coverage level in adjoining area)

OUTDOOR SPILLOVER COVERAGE (Medium coverage level in adjoining area)

Along with nationwide coverage, Mobilink also provides true International

Roaming in over 140 countries with more than 300 partner operators worldwide.

Corporate Responsibility


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Mobilink believes in playing an active role in supporting the community and

social development of Pakistan. Our Corporate Responsibility goes beyond

philanthropy and donations whereby we take into full account the impact that

Mobilink creates on all stakeholders and on the environment when making

decisions.

We recognize that an educated, healthy society is Pakistans key to ensuring

sustainable development and we do our best to give back to the community we

operate in.

Customer Care

Total Customer Satisfaction is one of the key Mobilink values that place

customers at the heart of our success. Safeguarding their trust and respecting

their confidence is achieved with service, quality and value, beyond expectation.

Catering to a diverse clientele spread across Pakistan, Mobilink Customer Care is

more than glad to help you with your concerns, questions and suggestions

anywhere, anytime in PakistanHere is what sets Mobilink Customer Care apart:

Pakistans Largest Customer Care Network

Mobilink has the leading customer care footprint across the country, where our

valued customers can find a Customer Care Centre, Franchise Centre, and

countless Partner Retail Outlets virtually anywhere. North or South, left or right,

you can find our support just around the corner.

Regional Languages Support (111)

At Mobilink, we understand the unique needs of each of our customers. Add a

personal touch to your experience with our team of Customer Care

Representatives, who communicate in your regional language. This is just one of

the many ways how we make your Customer Care experience not only personal,

but better.
http://www.mobilinkfoundation.org/


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24/7 Customer Support(111)

Be it any time of the day, you can count on our team of skilled Customer Care

Representatives who are always ready to help with a smile.

Dedicated Corporate Relationship SupportBy providing our corporate patrons with dedicated support, our Corporate

Account Managers (CAMs) are more than happy to assist with personalized

connectivity solutions and an array of services so that your connections remain

seamless and strong.

Club Postpaid

Club Postpaid is an exclusive club meant for high-revenue Postpaid customers

and our corporate clients, and it provides top-of-the-line services to its valuable

members. Club Postpaid offers unique privileges such as personalized services

(e.g. delivery of SIM cards, activation of VAS, etc.) priority handling at Contact

and Service Centers, free of cost replacements of SIM, change of MSISDN and IR

activation, special events and get-togethers exclusively arranged for Club

members and personalized delivery of Sentiments on occasions such as Eid,

Christmas, etc.

Each account has its own CAM (Corporate Account Manager), who assists the

account holder with all their queries and concerns. The CAMs maintain a very

healthy and helpful relationship with their accounts, and ensure that each

account is visited at least once every month by them. Club Postpaid remains a

one-of-its-kind club in Pakistan, with top-notch services, unprecedented facilities,

and the best voice quality.
http://www.mobilinkgsm.com/customer-care/#onehttp://www.mobilinkgsm.com/customer-care/#one


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International Roaming

Mobilink always strives to delight its customers by offering great services at the

most affordable rates, whether at home or abroad. Jazz International Roaming

connects its customers across the globe, giving them a one-stop-shop solution to

international communication needs.

With Jazz International Roaming, Jazz subscribers can make or receive calls, as

well as send and receive SMS to and from Pakistan on their existing mobile

numbers when traveling abroad.

In continuation to facilitating our valued customers, Jazz now expands its prepaid

roaming coverage with partner networksQ-Tel in Qatar and Vodafone in

Netherlands bringing the best in quality and service as always.

Now you can enjoy Jazz International Roaming in 38 countries across 5

continents with our following partner networks:

Jazz IR Partners
http://www.mobilinkgsm.com/prepaid/international-roaming/#onehttp://www.mobilinkgsm.com/prepaid/international-roaming/#one


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This offer includes:

1. No security deposit

2. No subscription charges

3. Free incoming SMS

4. Convenience with One Number, One SIM Card5. Balance Check through *111#

6. Multiple Recharge options

Although not mandatory, Jazz International Roamers are advised to carry

sufficient balance in order to enjoy unmatched convenience. Recommended

balance is Rs. 1,500

Subscribing to Jazz International Roaming

Jazz International Roaming can be activated by simply calling 111

Helpline. Jazz customers can also subscribe to International Roaming by visiting

their nearest Mobilink Customer Care Centre or Franchise

Balance Recharge for Jazz International Roamers

Jazz Load, Jazz Share, Balance Inquiry (*111#) and Balance Charging through

USSD (*123*14DigitCode# and press SEND) all work while on roaming.

Jazz roamers can also recharge balance via International Jazz Load available at

EZETOP outlets worldwide or via credit card by visiting EZETOP

website www.ezetop.com

So remember to carry your Jazz number whenever you travel abroad next time. It

will always be an ideal travel partner!

Jazz International Roaming Tariffs
http://www.ezetop.com/http://www.mobilinkgsm.com/assets/uploads/2013/10/Prepaid_IR_Tariff_Sheet_October_01_2013_.pdfhttp://www.ezetop.com/http://www.mobilinkgsm.com/assets/uploads/2013/10/Prepaid_IR_Tariff_Sheet_October_01_2013_.pdf


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International Roaming

It feels good to hear a familiar voice. Especially when youre thousands of miles

away from home. With indigo, you can go the extra mile and remain connected

through a special connection. A connection which is just as strong anywhere in

the world, as it is at home.

Roaming in over 140 countries

10,000+ destinations nationwide

Widest BlackBerry Roaming access

Loyalty points & air-miles upon travel


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Payment Options

Now its easier than ever to pay your bill

Stay home, have us collect your bill. Or better yet, pay from the comfort of your

online banking or through ATMs of major participating banks. You can sign up for

a mobile wallet and use MobiCash to pay your bill conveniently. We offer a host

of convenient payment methods including.

MobicashNow you can pay your bill directly through Mobicash money transfer service

wherever you are and whenever you want.

Mobilink Franchise

Pay your bill directly at any Mobilink Business Center or Franchise.

Direct DebitEvery month, outstanding amount of your bill will be debited from your credit

card automatically before the due date of your Postpaid bill. You will still receive

monthly bills for your record.
http://mobicash.com.pk/http://mobicash.com.pk/


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BanksPay your Bill through Standard Chartered Bank, Faysal Bank (RBS), MCB (Branch,

ATM, Online and MCB Mobile) & ATMs of MNet member banks.

Scratch Card

Purchase a Mobilink scratch card/voucher from your nearest Retailer, Franchiseor Customer Care center, and pay your postpaid bill using the amount on that

card/voucher.

To make payment, simply type *123*# and

press Send/Call from your Mobilink number.

Mobilink LoadVisit your nearest Mobilink Retailer and pay your Mobilink bill using the Mobilink

Load service.

Simply provide the retailer with the mobile number and amount you wish to pay.

*Terms and Conditions apply.

Pakistan Mobile Communications Limited, better known as Mobilink GSM, is a telecommunication

service provider in Pakistan. The company is Pakistan's leading cellular operator with a subscriber

base of 35 M and market share of 31% in October 2010. [2]
http://en.wikipedia.org/wiki/Mobilink#cite_note-2http://en.wikipedia.org/wiki/Mobilink#cite_note-2


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Mobilink's Head office is located inIslamabad. Mobilink started operations in 1994 as the

first GSMcellularMobile service inPakistan byMotorolaInc.,[citation needed] later it was sold toOrascom

Telecom, an Egypt-based multi-national company

In addition to cellular service, the Orascom group is diversifying its service portfolio by setting up new

businesses and also expanding through acquisitions. Recently, they started offering DSL broadband

through a wholly owned subsidiary, Link.Net. Additionally, the company has also launched its wireless

broadband service through WiMax based technology under the label of 'Mobilink Infinity'. Technology

is backed by Alcatel, and company is using a ZYXEL Customer Premises equipment.

In addition to Mobilink, the Orascom group also owns TWA (Trans World Associates) which operates

an undersea fiber optic cable from Karachi to Fujairah, UAE.

As of June 2010 Mobilink had issued two listed bonds valued atR$3.2B and R$6B, respectively.

Brand overviewAlmost 36 million subscribers choose Mobilink Pakistans leading cellular services brand andpioneering Blackberry services provider. Mobilink maintains its market leadership with cutting-edge, integrated technology; prepaid, postpaid and youth-specific brands; the largest portfolio ofvalue added services industry-wide; a broadband carrier division providing next generationinternet technology; as well as the countrys largest voice and data network with over 8,500 cellsites across Pakistan.

Mobilink offers Pakistans largest distribution and contact centre networks and an unparalleled6,500 kilometers of fiber optic backbone. To date, Mobilink has invested over US $3.3 billion inthe country to ensure uninterrupted countrywide connectivity, unmatched customer services andinternational roaming in over 140 countries. Mobilink is also the official cellular partner to thePakistan Cricket Board. Moreover, as a responsible corporate citizen, Mobilink offers a range ofsocially inclusive products and services dedicated to enhance access to information. Through theMobilink Foundation, the company supports education, health and environmental initiatives andpromotes sustainable business practices.

Mobilink offers exclusively designed tariff plans that cater to the communication needs of adiverse group of people who range from individuals to businesses and from corporates tomultinationals. To this end, we offer both postpaid (INDIGO) and prepaid (JAZZ) solutions to ourcustomers. Compared to the competition, both our category-specific brands are leaders with inthe industry. More recently, a youth-specific brand (JAZBA) was launched to cater to the needsand aspirations of the Pakistani youth market.Over the years JAZZ has become the preeminent brand among the masses with the majority ofits campaigns and/or consumer communication happening under it.

Under the current scenario JAZZ constitutes of 84% of the customer base, Indigo 1.60% and

Jazba 14.4%.

In addition to providing advanced voice communication services that makes the lives of millionseasier, we also offer a host of value-added-services to our customers. At the same time, Mobilinkplaces unprecedented importance on the widest possible coverage across Pakistan; which iswhy, we cover over 20,000 cities, towns and villages across the country in addition to over 140countries through our international roaming services.
http://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Pakistani_rupeehttp://en.wikipedia.org/wiki/Pakistani_rupeehttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Pakistani_rupee


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Mobilink Foundation initiatesearthquake relief operations inBaluchistan

Posted On 01 Oct 2013By :Economic OutlookComment: 0Tag:Mobilink Foundation,PakistanShort URL

Mobilink Foundation to distribute food assistance to over 7,000 affectees in Awaraan

Lahore, Sep 30 2013 / Asianet-Pakistan Mobilink Foundation has initiated relief operations inBaluchistan as a means of alleviating the distress of those affected by the recent earthquake. Asevere shortage of food has resulted in starvation in the worse affected areas.

As part of its initial effort, Mobilink Foundation will be collaborating with the Government ofBaluchistan to distribute food assistance to over 7,000 victims in various relief camps in thevicinity of Awaraan and surrounding areas.

As part of the collaboration, the Government of Baluchistan will ensure safe passage for MobilinkFoundations relief caravans en route to relief camps in Awaraan. The Sindh Police and Rangerswill be engaged to provide security from Karachi to Lasbela, following which the Pakistan Armywill provide escort up to the designated relief distribution points.ABOUT MOBILINK FOUNDATIONThe Mobilink Foundationis a reflection of the commitment of Mobilink and its employees to

reshape lives of the community in which Mobilink operates. Established in 2007, the MobilinkFoundation is a non-profit organization, which provides support for the local community in theareas of health, education, environment and humanitarian assistance. Being a philanthropicorganization, it is purely based on employee volunteerism that enables the Foundation to spendevery penny directly towards the causes it is associated with. In 2013, Mobilink Foundationbecame Pakistans first and only telecom CR function to be certified by the Pakistan Center ofPhilanthropy (PCP).
http://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/2013/10/01http://economicoutlook.pk/author/adminhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.html#respondhttp://economicoutlook.pk/tag/mobilink-foundationhttp://economicoutlook.pk/tag/pakistanhttp://economicoutlook.pk/?p=35253http://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.htmlhttp://economicoutlook.pk/2013/10/01http://economicoutlook.pk/author/adminhttp://economicoutlook.pk/international-press-releases/general/mobilink-foundation-initiates-earthquake-relief-operations-in-baluchistan-3.html#respondhttp://economicoutlook.pk/tag/mobilink-foundationhttp://economicoutlook.pk/tag/pakistanhttp://economicoutlook.pk/?p=35253

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