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GENERAL INFORMATION GUIDERelease 1.0

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel, SX-200 and SX-2000 are trademarks of Mitel Networks Corporation.

Windows and Microsoft are trademarks of Microsoft Corporation.

Java is a trademark of Sun Microsystems Incorporated.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mobility Solutions General Information GuideRelease 1.0May 2006

®,™ Trademark of Mitel Networks Corporation© Copyright 2006, Mitel Networks Corporation

All rights reserved

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Table of Contents

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About the Mobility Solutions documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Mobility Solution Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enterprise Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Enterprise Mobility Applications and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Teleworker Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audio Video Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Voice First Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6VCON vPoint HD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8VCON HD3000 Video Conference Appliance (Endpoint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Quick Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Your Assistant Collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103600 Hosted Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Campus Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Wireless Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP DECT Wireless Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Spectralink IP Integrated Wireless Voice Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14SpectraLink Voice Priority Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15SpectraLink Open Application Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Mitel Wireless Gateway Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Wireless LAN Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Your Assistant Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Your Assistant Video and Data Collaboration Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Personal Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Wireless Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

OpenPhone 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24SpectraLink NetLink i640 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25SpectraLink NetLink e340/h340 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Table of Contents

About this document

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About this document This guide provides an overview of the Mitel® Mobility Solutions. It describes a suite of applications that provide Personal, Campus and Enterprise mobility.

The topics covered in this guide are:

• Overview of Mobility Solutions

• Enterprise Mobility

• Campus Mobility

• Personal Mobility

Audience

This guide is intended for:

• End customers

• Resellers

• Sales executives

About the Mobility Solutions documentation

All supporting documentation is available on Mitel Online. The following guides provide information about Mitel’s Mobility Solutions:

• Teleworker Solution Blade provides instructions to install and configure the Teleworker Solution. In addition, it includes instructions on configuring firewalls and Teleworker options such as SNMP and Traffic Shaping.

• Teleworker Solution Ordering Guide includes instructions on how to order and download the Teleworker Solution.

• Teleworker Engineering Guidelines describes configuration rules for the Teleworker Solution.

• Mobile Extension Software Blade provides information about system requirements, installation and administration configuration of Mobile Extension and how to upgrade Mobile Extension software or licenses.

• Mobile Extension Quick Reference Guide provides a brief set of instructions on how to use Mobile Extension.

• Mobile Extension Engineering Guidelines describes the minimum hardware requirements, platform hardware supported as well as some recommendations for larger configurations.

• Your Assistant Collaboration Module User Guide provides installation and configuration information for the Your Assistant Collaboration Module and instructions on how to use it.

Mobility Solutions General Information Guide

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• Your Assistant Administrator Guide contains information about installing and configuring Your Assistant on a Mitel 3300 Integrated Communications Platform (3300 ICP).

• Your Assistant User Guide contains information on using the features of Your Assistant on a Mitel 3300 ICP.

• Quick Conference Software Blade Guide provides information about system requirements, installation and administrative configuration of Quick Conference and a set of procedures for upgrading Quick Conference.

• Quick Conference Quick Reference Guide provides a brief set of instructions for accessing and using Quick Conference.

• 3600 Hosted Key System documentation is comprised of a set of 12 documents that include an overview of the system (General Information Guide), getting started guides, network planning and troubleshooting guides.

• Netlink i640 Wireless Telephone Quick Reference Guide provides a brief set of instructions on how to use SpectraLink’s i640 model wireless telephone.

• Netlink e340Wireless Telephone Quick Reference Guide provides a brief set of instructions on how to use SpectraLink’s e340/h340 model wireless telephones.

• Netlink e340/h340/i640 Wireless Telephone and Accessories User Guide contains information on using the features of SpectraLink’s e340/h340/i640 model wireless telephones.

• IP-Dect OpenPhone 27 Handset User Guide contains information on using the features of the IP-Dect OpenPhone 27 Handset

• Wireless LAN Stand Installation Guide contains instructions on how to install the Wireless LAN stand.

• Wireless LAN Stand Engineering Guidelines contains a set of guidelines to assist in configuration, installation, and deploying of the Wireless LAN stand.

Mobility Solution Overview

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Mobility Solution Overview Mobility is a requirement for most professionals and a top challenge for most businesses. Mitel’s Mobility Solution is designed to help businesses and employees maintain stable professional relationships within increasingly mobile and geographically dispersed enterprises. Mitel’s Mobility Solution allows businesses to extend their resources and applications to employees anywhere, anytime. By adopting a comprehensive, secure, and fully featured mobility solution, you are able to provide consistent service to all your contacts, no matter where you are.

Mitel’s Mobility Solution works by:

• Increasing the level of employee productivity and efficiency while keeping costs down.

• Increasing the level of flexibility among employees without reducing their effectiveness.

• Allowing distributed employees to work together, no matter where they are located.

• Bringing international customers and partners closer.

Mitel has a suite of Mobility applications and solutions to fulfill the following types of mobility requirements:

• Enterprise Mobility – Includes tools that enable allow on-site and off-site employees to collaborate quickly, seamlessly, in real time. Enterprise Mobility allows for information sharing for employees and virtually extends physical boardroom resources across an entire organization. See “Enterprise Mobility” on page 5.

• Campus Mobility – Offers tools to help on-the-move employees who are in the office but need to leave their desks for extended periods of time while remaining accessible to their clients or colleagues (for example, corridor warriors whose roles demand on-site mobility). See “Campus Mobility” on page 13.

• Personal Mobility – Includes tools that allow the individual worker to be more accessible when off campus (for example, when working from a home-office or as a road warrior). With a single number, employees can switch desks or move through an office environment as needed, without ever losing contact – or having their clients or colleagues wonder how to reach them. See “Personal Mobility” on page 21.

The following figure provides examples of possible Mitel Mobility Solution configurations at Enterprise, Campus, and Personal levels.


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Figure 1: Examples of Mitel Mobility Solutions

Enterprise Mobility

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Enterprise MobilityAcross the entire organization, flexible video and audio conferencing, scheduling tools and data sharing can be activated from anywhere, anytime to promote faster collaboration and decision-making, improved teamwork, information sharing and information control.

Enterprise Mobility Applications and Solutions• “Teleworker Solution” on page 5

• “Audio Video Conferencing” on page 6

• “Quick Conference” on page 10

• “Your Assistant Collaboration” on page 10

• “3600 Hosted Key System” on page 10

Teleworker Solution

The Teleworker Solution connects a remote office to the corporate voice network to provide full access to voice mail, conferencing and all the other features of the office phone system.

The Teleworker Solution is installed with the Mitel Managed Application Server (MAS) software and the Teleworker Gateway blade. For more information on server specifications or requirements for head office and remote sites, refer to the Mitel Teleworker Engineering Guidelines (see “About the Mobility Solutions documentation” on page 1).

The Teleworker Solution can be completely configured at the head office using the 5212, 5215, 5220, 5224 or 5235 IP phones. Using a two-click process, the phone is set to operate in teleworker mode. The telephone keypad is used to enter the IP address of the Teleworker Gateway installed at the head office. The phone can then be taken off-site and plugged into any broadband Internet connection. When the phone is powered up, it automatically establishes a connection with the Teleworker Gateway and is registered as a standard extension of the office phone system. The phone can also be returned to normal (non-teleworker) mode with the touch of a button.

When configured for Teleworker use, the remote IP Phone has the following capabilities:

• Encryption to provide a secure voice path between the phone and the system across the Internet

• Adaptive jitter buffering and other software enhancements to improve voice quality over the Internet

• G.729 compression to reduce bandwidth requirements

• Operates in the same manner as any other phone connected to the network

• Operates over any broadband LAN connection that provides connectivity back to the corporate office where the Managed Application Server is visible from the Internet


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• Directly accesses the corporate office phone system (for example, voice mail and conferencing)

• Supports the Voice First Application (5220 and 5224 IP Phones only).

The following figure show possible Teleworker configurations.

Figure 1: Teleworker Configurations

In these configurations, the Applications Management Center (AMC) provides a range of downloadable applications and services to the remote office.

Audio Video Conferencing

Mitel’s video conferencing portfolio currently offers you three video conferencing products:

• The Voice First Application is software that is essentially a video PBX and provides the solution with the video call control capabilities. In addition, this key component has the ability to instantly turn a voice call into a video call. The optional Video Conference Bridge can enhance Voice First.

• The VCON vPoint HD is personal conferencing software client for use with both desktop and laptop configurations. vPoint HD users can use their own web camera and headset for video and audio. vPoint HD users who are using Mitel’s Voice First application may also use a Mitel 5220 or 5224 IP Phone for quality audio.

• The VCON HD3000 and HD5000 are devices that sit on top of a television and are designed to be used in a boardroom.

Voice First Application

Mitel’s audio and video conferencing extends board room features to remote employees through Mitel’s Voice First application.

Voice First is a software-based IP video conferencing management system. It provides a video conferencing solution by integrating its application with the controls on a Mitel 5220 or 5224 IP Phone1. When combined with the VCON HD3000 or VCON HD5000 cameras (or any USB

1. Supports up to 14 keys on a 5224 IP Phone. Refer to the Teleworker Engineering Guidelines for sup-ported releases and compatibility (see “About the Mobility Solutions documentation” on page 1).

Enterprise Mobility

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camera), the Voice First Application provides a powerful video conferencing solution that enables companies to eliminate travel costs and set up effective communications between remote offices and among multiple parties.

The customer requires a 5220 or 5224 IP Phone to use the Voice First Application. For a conference room setting, a Mitel 5310 IP conference unit is recommended to deliver superior conferencing functionality. The Voice First Application can be integrated with Mitel ICPs. Once integrated, users with video endpoints at their desktop can add video to a voice call by simply pressing a key on a 5220 or 5224 IP Phone.

The Voice First Application Administrator provides an interface for performing the management and monitoring of the Voice First Application network. It may be installed on the same computer as the Voice First Application Server as well as on additional computers, therefore providing remote management capability.

This application should be installed on an NT server or Windows 2000 server, with the following minimum requirements:

• 400 MHz Pentium

• 128 MB Memory

• 10/100 Network Interface card

• Windows NT or Windows 2000 Professional operating system.

The following illustrates the Administrator Application that is used to configure the applications.

Figure 2: Voice First Application Administrator


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Video Conference Bridge

Video Conference Bridge enhances the Voice First Application by allowing multiple participants to take part in a video conference with the press of a button. A single session can be added to the same server as the Voice First Application. Once additional sessions are required beyond a single session it is best to use a separate server for the voice conference bridge (VCB). Additional features include:

• 1, 2, 4 or 8 session configurations (separate PC's are required for 2, 4, and 8 configurations)

• Continuous Presence- Up to 384 Kbps- Up to 5 participants per session

• Voice Activated Switching (when running in a stand-alone mode)- Up to 1.5 Mbps- Up to 8 participants per session

• Dial in conferencing.

This application should be installed on a PC with the following minimum requirements:

• 400 MHz Pentium

• 64 MB Memory

• 10/100 Network Interface card

• Windows NT or Windows 2000 operating system.

VCON vPoint HD

The VCON vPoint HD is a personal conferencing software client for use with both desktop and laptop configurations, enabling users to make direct calls to other personal conferencing systems and to chair or participate in multipoint broadcasts.

VCON vPoint HD users can use their own web camera and headset for video and audio. vPoint HD users who are using Mitel’s Voice First application may also use a Mitel 5220 or 5224 IP Phone for quality audio.

Features of this software client include:

• IP conferencing rates of up to 1.5 Mbps

• High quality video using H.264 standard

• Multiple viewing modes including mini-mode and full screen

• Conference status monitor, customizable short-cut tray, audio tuning wizard, and still-image capture

• Online searching directory, personal address book, and speed dial directory

• Local video recording, playback and video e-mail transmission using vMail support

• Remote software upgrade capability to guarantee network uniformity

• HD DualStream for simultaneous viewing of video and data streams

• VCON PacketAssist architecture for advanced Quality of Service.

Enterprise Mobility

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Figure 3 shows a typical vPoint HD conference client interface.

Figure 3: VCON vPoint HD Conference Interface

VCON HD3000 Video Conference Appliance (Endpoint)

The HD3000 Video Conference Appliance is a set-top appliance that operates over IP networks. This device is typically placed on top of a television in a boardroom type environment.

Features include:

• Transmission speeds from 64Kbit/sec to 4 Mbit/sec

• Video standards: H.261, H.263, H.263+, H.263++, H.264

• Video inputs and outputs: NTSC or PAL

• Multipoint video conferencing capability through an embedded 4-port MCU

• HD Simulcast™ technology for advanced streaming capabilities

• Call Transfer and Ad-hoc conferencing (available with the Voice First Application)

Note: If you are using the Mitel Voice First Application with the HD3000 Video Conference Appliance, Mitel recommends that you use a Mitel 5310 IP Board Room Conference Unit to provide the audio communication for the HD3000 endpoint. If you are not using Voice First, Mitel recommends that you use audio from the television or a set of speakers with the desk top microphone (supplied) to provide the audio communication for the HD 3000 endpoint.


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Quick Conference

Mitel Quick Conference is a simple, easy to use software solution that provides multi-party audio conferencing with minimal setup. Conference participants simply dial a pre-determined "bridge" number and are immediately connected to the conference in progress. A variety of audio and access controls are available to participants through the telephone keypad. For more formal conferences that require a moderator, Quick Conference provides a bridge reservation option with special moderator features.

Your Assistant Collaboration

Your Assistant Collaboration provides great benefits to distributed Enterprises. It allows:

• remote workers to collaborate in real time by changing an audio call into a video call with desktop sharing at the click of a button

• remote users to share their desktop with colleagues

• administrators to troubleshoot PCs by taking control of remote users’ desktops

For more information, refer to “Your Assistant” on page 17.

3600 Hosted Key System

Mitel’s Hosted Key System is a network-based VoIP application with a simple web interface. Administrators access this interface to personalize the company’s telephone system, and end users access the interface to set up their own individual features. The Hosted Key System allows carriers to rapidly deploy hosted services using their existing broadband network including DSL, T1/E1, cable, or fixed wireless.

The Hosted Key System offers enhanced network services such as auto attendant, extension dialing, directory services, and messaging. The Hosted Key System also offers multi-site customers a centralized solution including single auto attendant, extension dialing across multiple sites as well as simple centralized management.

The following diagram illustrates a Hosted Key System in a small business network.

Enterprise Mobility

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Figure 4: 3600 Hosted Key System


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Campus Mobility

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Campus MobilityDrive productivity beyond the confines of a single location by enabling in-building wireless and mobile phone connectivity to any office computer, or a home computer for easy teleworking.

• “Wireless Infrastructure” on page 13

• “Wireless LAN Stand” on page 16

• “Your Assistant” on page 17

Wireless Infrastructure

Mitel offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences—DECT and Spectralink IP Integrated Wireless Voice Solution (Wi-Fi /802.11). These solutions permit the easy addition of wireless IP handsets to an existing Mitel ICP.

Organizations with legacy PBX environments can also access the benefits of wireless IP solutions. Using a Mitel ICP as a wireless gateway, you can add full wireless IP functionality to an existing PBX in an incremental fashion and avoid the need for expensive PBX upgrades. For more information, refer to “Mitel Wireless Gateway Solution” on page 15.

IP DECT Wireless Solution

The Mitel Internet Protocol Digital Enhanced Cordless Telecommunications (IP-DECT) wireless solution is available in the EMEA (Europe, Middle-East and Africa) and Australian markets only. IP-DECT wireless solution consists of the following components:

• 3300 ICP controller

• Radio Fixed Parts (base stations for wireless phones)

• Portable Parts (OpenPhone 27 wireless phones)

• Open Mobility Manager (IP-DECT wireless solution administration application)

The Radio Fixed Parts (RFPs) connect to the 3300 ICP controller through the LAN. The wireless phones communicate with the RFPs using standard Digital Enhanced Cordless Telecommunications (DECT) protocol. One of the RFPs is designated as the Open Mobility Manager. Like the other RFPs, the Open Mobility Manager transmits voice information to and from the wireless sets, but it also provides a management interface that enables you to configure the wireless system settings, RFPs, and OpenPhones.

An SNMP agent configured in each RFP conveys alarm information and facilitates overall SNMP management of large, wireless networks of RFPs and PPs.


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Figure 1: IP DECT Wireless Solution

Spectralink IP Integrated Wireless Voice Solution

SpecktraLink wireless phones provide access to all the features and functionality available on a Mitel IP-desktop as well as the mobility of a compact 802.11 (Wi-Fi) wireless device. The SpectraLink Wireless Voice Solution is fully IP-integrated with the 3300 ICP to provide a single wireless data and voice infrastructure. SpectraLink Wireless Voice Solution provides investment protection by allowing customers to build wireless infrastructures using a choice of more than 27 different brands of Access Points. SpectraLink allows customers to consider out-of-building, campus-wide, or even municipality-wide wireless voice networks. In addition, the SpectraLink Wireless Voice Solution allows the 3300 ICP to act as wireless gateway for third-party PBXs as well as Mitel’s SX-200® and SX-2000® platforms. Communication between the 3300 ICP wireless gateway and the legacy PBXs is over standard trunk protocols such as MSDN/DPNSS, Q.Sig, or T1/D4.

SpectraLink Wireless Voice Solution provides:

• Multi-line support similar to the 5224 IP Phone

• Push-to-talk Walkie-talkie style communication

• Choice of three phone styles (Industrial and Enterprise)

• Choice of Access Points

• Support for text alerts

• Extensive integration support for applications such as Nurse-Call, security and emergency response.

In order to implement the SpectraLink Wireless Telephone Solution, you must also order the SpectraLink SVP Server. For more information, refer to “SpectraLink Voice Priority Server” on page 15. In addition, Mitel provides the optional SpectraLink Open Application Interface for

Campus Mobility

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two-way messaging. For more information, refer to “SpectraLink Open Application Interface” on page 15.

Figure 2: SpectraLink Wireless Solution

SpectraLink Voice Priority Server

The SpectraLink Voice Priority (SVP) Server allows converged voice and data traffic over a common wireless network and reduces packet queuing delays for voice traffic. The SVP Server:

• Guarantees excellent voice quality on converged wireless networks

• Is fully compatible with 802.11b wireless LANs

• Handles 80 simultaneous calls per SVP Server (300-600 users)

SpectraLink Open Application Interface

The SpectraLink Open Application Interface (OAI) allows the handsets to function as two-way messaging devices to provide integration with other enterprise systems allowing mobile workers access to critical information. The NetLink OAI Gateway enables third-party applications to communicate directly with up to 10,000 NetLink Wireless telephones.

Mitel Wireless Gateway Solution

Mitel offers the Wireless Gateway solution which provides wireless support to PBXs, via SpectraLink or IP-DECT wireless phones. The Wireless Gateway provides wireless mobility for users as shown in the following configurations.

Wired Desktop IP Phones

Laptop

WirelessPhone

Access Point

Mobile Computing

Devices

WAN

PSTN

3300 ICP

Access Point

Wireless Phone

Legacy

PBX

SVP Server(wireless QOS

appliance)

Mitel SpectraLink Wireless Telephone Solution


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Figure 3: Mitel 3300 Wireless Gateway

Wireless LAN Stand

The Mitel Wireless LAN (WLAN) Stand is a new accessory for the 5200 series IP Phones. The stand enables the phones to operate in a wireless LAN (WLAN) environment. When attached to a 5212, 5224 or 5235 IP Phone, the stand provides an 802.11b/g wireless interface and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone. The WLAN stand and its attached phone can act either as a Wireless Client terminal (or station) or an Access Point.

The WLAN Stand operating as a Wireless Client enables Mitel to address market opportunities where only WLAN connectivity is available, such as green field or temporary installations where it is more cost effective to implement a WLAN rather than a wired LAN.

The WLAN Stand operating as an Access Point enables Mitel to offer an attractive solution for very small installations such as retail outlets or service depots where power is more accessible than LAN connectivity and where an existing WLAN infrastructure is unlikely.

Campus Mobility

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Figure 4: Mitel WLAN Stand

Your Assistant

Mitel provides full video and collaboration features via Mitel Your Assistant. Your Assistant enables customers to effectively manage telephony and data communication with features that enhance productivity such as PC-based call handling, visual conference call management, secure Chat, call annotation timing and recording.

Your Assistant is available in multiple versions: Your Assistant, Your Assistant Softphone, Your Assistant Lite, Your Assistant Lite Softphone, and Your Assistant Video/Data Collaboration Module.

Your Assistant

Your Assistant provides the following:

• Simplified Call Management - The Your Assistant desktop control panel offers intuitive visual point and click access to the call management features of the 3300 ICP. Ad hoc conference calls can be managed by dragging and dropping the name of a participant into the conference. Your Assistant remembers the most frequently dialed numbers and makes them easily accessible from a centralized drop-down menu.

• Data and Telephony Presence and Availability - Your Assistant maximizes successful communication by indicating if people are on the phone, away from their desk, available for secure instant chat or wanting data collaboration.

• Corporate Secure Incorporated Instant Messaging (IM) - IM and file sharing features offer security as well as cohesive teamwork. Users can initiate single or multi-party chats at the click of a mouse and share documents by dragging and dropping files into chat sessions.

• Versatile Call Forward Options - Allows users to set up multiple call forward profiles. Your Assistant also supports real-time call forwarding to other extensions, external phone numbers and voice mail via a simple interface.


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• Knowledge Management - Allows users to associate files in various formats (Microsoft Word, Excel, PowerPoint and PDF) and Microsoft Outlook emails to a contact in their Corporate Contacts list and their PIM (Microsoft Outlook is supported). When a contact calls, their associated items are made available to the user for quick access.

• Caller Line ID-based Routing - Allows user to set up automatic call handling policies based on rules applied to specific caller line IDs. For example, users can forward selected calls to voice mail at specific times of the day. This allows users to take important calls while routing all other calls to voice mail.

• Directory Integration - Supports Corporate Directory for the 3300 ICP and LDAP database interface. If the user selects the Corporate Directory option, their Corporate Contacts list is populated with data from the 3300 ICP telephone directory. If the user selects the LDAP database interface option, it enables integration with additional PIMs and databases that support LDAP. The LDAP interface utility within Your Assistant maps the data fields in the external database to fields within Your Assistant.

• Web Window - A smaller browser window is provided as a shutter within the Your Assistant main window. This browser window is used to display timely notification of relevant information. It can be used to broadcast important messages to users within an enterprise.

• Federated Servers - Your Assistant servers in multiple locations can share IM and presence information between servers.These federated servers allow Your Assistant users in one office to view the presence and availability of Your Assistant users in another office in the same network.

• Centralized Call Logging - The Your Assistant server can log incoming calls for Your Assistant clients while the client software is not running. When Your Assistant is started, the Your Assistant server updates the client with all the cached call log information since the last client session and displays it in both the Call History and Call Log window.

• Outlook Synchronization - Your Assistant (release 3.1 and later) provides synchronization of contact data between Your Assistant and Outlook for contacts imported into the Your Assistant Personal Contacts list. Synchronization flows from Outlook to Your Assistant only which means that only the changes made within Outlook are reflected in Your Assistant.

• Additional Contact Management Synchronization: Your Assistant provides synchronization of contact data between ACT! (with Your Assistant release 3.0 and later) and GoldMine (with Your Assistant release 3.1 and later). Your Assistant supports indexing and dialing for contacts imported into the Your Assistant Personal Contacts List.

The following is an example of the Your Assistant interface.

Campus Mobility

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Figure 5: YA Professional

Your Assistant Softphone

Your Assistant Softphone includes all of the features listed above as well as these additional features:

• Embedded PC Softphone - Provides a embedded IP-based software telephone from a remote PC or laptop. This allows the remote user connected to the enterprise via a secure network connection to appear as though they are at their desk.

• Record calls - Allows user to record calls and save them to their PC.

Your Assistant Video and Data Collaboration Module

Your Assistant Video and Data Collaboration Module allows users to easily escalate a voice call into a video and/or data conference at any time. The module includes all of the features listed above (with or without softphone). Collaboration sessions can be scheduled with a meet-me URL to start a conference or created during a call for on-demand collaboration. This multimedia collaboration module offers internal and external users application sharing and co-browsing, remote desktop control and multi-party desktop video conferencing. Any user in an organization that has a Your Assistant license can create on-the-fly collaboration and conferencing sessions with other colleagues within the organization or with the public. Your Assistant eliminates the need to pay for hosted services and calling a web hosting provider to book time. The Your Assistant Video and Data Collaboration Module offers the following key features:

• Sharing of Power Point presentations, documents, applications, desktop regions and entire desktops.

• Annotation and white boarding capability.


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• Video conferencing (using USB web camera). There is a 10 party maximum in collaboration session and a 20 party maximum in video only session.

• Setting up web conference from within the Your Assistant GUI while on a call (Voice First).

• Pre-scheduling collaboration sessions within Your Assistant.

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Personal Mobility Mitel’s Personal Mobility solutions offer the following applications and hardware to help individual users to achieve mobility in a corporate environment. Employees can enjoy maximum mobility features by switching desks or moving through and beyond the office environment as needed, all while your business minimizes costs.

• “Mobile Extension” on page 21

• “Wireless Handsets” on page 23

• “Hot Desking” on page 27

Mobile Extension

With Mitel Mobile Extension, users have one number, one voice mail and can be reached at all times.

Mobile Extension is a software solution that lets users twin their desk phone with an internal or external PSTN-connected personal phone. Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered. If a call is unanswered, it is forwarded to voice mail.

Mitel Mobile Extension allows users to extend commonly-used PBX features, such as Hold and Transfer, to their cell phone. This allows an enterprise’s increasingly mobile workforce to have access to Mitel’s rich telephony features and applications while they are on the move. When configured as a twin, the cell phone acts as an extension of the enterprise desk phone, providing a single number contact and an integrated mobile and desktop experience.

All the required configuration is performed through an easy to use interface. Administrators configure system settings using an administrative web interface. Users program their personal settings using either a web interface or a Telephony User Interface (TUI).

The Mitel Mobile Extension application is installed on the 6000 Managed Application Server (MAS). The server must be registered at the Applications Management Center (AMC) for the Mobile Extension Solution product. For more information on AMC, refer to Mitel Online. For more information on the 6000 MAS specifications or requirements, refer to the Mitel Mobile Extension Engineering Guidelines (see “About the Mobility Solutions documentation” on page 1).


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Figure 1: Mobile Extension

Personal Mobility

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Licensing

The following table summarizes the number of required IP licenses for a given number of Mobility Extension users.

Wireless Handsets

The 3300 ICP supports wireless IP Phones to provide a fully-featured integrated wireless solution. With wireless IP phone devices, users have access to the complete range of 3300 ICP features. Table 2 summarizes the wireless devices that the 3300 ICP supports.

Table 2: Wireless Phone Support

IP Wireless phones offer the following benefits:

• Integrated full-featured Call Control - Includes caller name and number display, call hold and transfer, message waiting light and conference calls. Wireless softkeys provide users with single-button access to common telephony features such as call hold, call transfer, call waiting, call forwarding, call swap, multi-language support, voice mail control and Superkey functionality.

• Complete IP Network integration - When integrated with a 3300 ICP, the phone offers the many features made available by the 3300 ICP.

For more information on Mitel’s wireless solutions, refer to:

• IP DECT Wireless Solution on page 13

• Spectralink IP Integrated Wireless Voice Solution on page 14

Table 1: Mobile Extension IP License Usage

Number of Mobility

Extension Users

Number of IPlicenses for

DesktopMonitors

Suggested IPlicenses for

Outgoing Lines

Suggested IPlicenses for

TUI

Total numberof additional IP

licenses

10 10 3 2 15

25 25 8 3 36

50 50 16 5 71

100 100 33 10 143

Wireless phone Wireless infrastructure Comments

IP DECT OP 27 DECT EMEA and Australia availability only.

SpectraLink i640 and e340/h340

Wi-Fi 802.11b Direct IP integration support is available in 3300 ICP Release 5.1 and later.


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OpenPhone 27

The wireless Mitel OpenPhone 27 (OP27) IP DECT phone is for use with the 3300 ICP. It provides convenient softkey control of the 3300 ICP features as well as a variety of other features that allow you to make calls quickly and easily. The OP27 is for the EMEA and Australian markets only and operates on the IP-DECT Wireless Solution. For more information, refer to IP DECT Wireless Solution on page 13.

Note: Hot Desking is not supported for the OP27.

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SpectraLink NetLink i640

The NetLink i640 Wireless Telephone is the industry's most durable handset for workplace applications. Only SpectraLink combines innovative design, advanced manufacturing, and rigorous test processes to ensure handset durability. The six-ounce NetLink i640 Wireless Telephone is extremely simple to use, requires minimal training, and is durable enough to withstand the rigors of workplace use. Push-to-talk functionality is also available for broadcast communication between employees, eliminating the need for two-way radios or walkie talkies. The large earpiece seals out background noise and provides comfort for frequent or long calls.

The NetLink i640 Wireless Telephone operates on the Specktralink IP Integrated Wireless Solution. For more information, refer to Spectralink IP Integrated Wireless Voice Solution on page 14.


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SpectraLink NetLink e340/h340

The NetLink e340/h340 Wireless Telephone support a broad range of enterprise applications and is ideally suited for the general office, finance, or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions, and messaging capability — all within a lightweight, ergonomic design. The NetLink e340/h340 phones provide exceptional voice quality and mobility at an affordable price. The h340 phone is similar to the e340 but provides additional durability and a backlit keypad, making it ideal for heal care applications.

The NetLink e340/h340 Wireless Telephone operates on the Specktralink IP Integrated Wireless Solution. For more information, refer to Spectralink IP Integrated Wireless Voice Solution on page 14.

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Hot Desking

Hot Desking creates a more flexible work environment by providing users with the ability to share a pool of IP phones. Users can log onto any screen-based Mitel IP phone in a cluster of 3300 ICPs, irrespective of location. A user who is in New York one day and Chicago the next can get a personal profile mapped onto the phone, as long as the phone is still part of the 3300 cluster.

Each hot desk user is assigned a mobile directory number (DN) that is programmed with the user’s profile. Attributes like phone number (prime DN), call restrictions, call forwarding, message waiting indication, and programmed features/buttons are all part of a user’s profile. Each hot desk user requires an IP user license on the system.

Hot desk phones are standard IP phones that are programmed as hot desk phones using a specific class of service option. A user can log in or out of a hot desk phone using a mobile DN only. When a mobile DN logs in to a hot desk phone, the hot desk phone takes on all the attributes of the mobile DN. The hot desk device license is the only license required to enable a hot desk phone on the system.

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