modern application services - hcl …microsite.hcltech.com/hcl-analyst-meet/pdf/05 - modern...

1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential

Ajit Kumar, President, Application Services, HCL Technologies

MODERN APPLICATION SERVICES - POWERING THE 21ST CENTURY ENTERPRISE


AGENDA

HCL’s Application Services Business Snapshot 1

Key Market Trends and Shifts – Application Services 2

HCL’s Response and Success Stories • Digital Platforms

• Enterprise Cloud Services

• Application Management Services

3

Industry Domain Expertise 4

5 Conclusion


HCL Rated as a Global Leader in Gartner Magic Quadrant for SAP Implementation Services, Worldwide, 2016

HCL Rated as a Global Leader in the Forrester Wave for North American and EMEA Applications Outsourcing Services, 2014

HCL Rated as a Global Leader in IT Outsourcing in Global Banking –Service Provider Landscape with PEAK Matrix™ Assessment 2016

HCL Rated as a Leader in Zinnov’s Media & Entertainment Global Service Providers Rating for Gaming, Entertainment , Marketing & Advertising, 2016

HCL Rated as a Global Leader in the IDC MarketScape: Worldwide Big Data Consulting and Systems Integration Services Vendor Assessment, 2016

HCL Rated as a Leader and a "star performer” in IT Outsourcing in Life Sciences Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2015 report.

HCL Rated as a Global Leader in IDC MarketScape : Application Modernisation for Digital Transformation, 2016

HCL Rated as a Global Leader in IDC MarketScape: Cloud Professional Services

KEY MARKET RECOGNITIONS

Recognized as a Market Leader Across Emerging Technology And Industry Portfolio

SAP

ApplicationOutsourcing

Banking

Media &Entertainment

Big Data

LifeSciences

Cloud

ApplicationModernization


Disruption of Digital Technologies and Cloud and the Continued focus on Application Management

KEY MARKET TRENDS AND SHIFTS


KEY MARKET TRENDS INFLUENCING THE APPLICATION LANDSCAPE

HCL recognizes 3 key market trends driving growth for the 21st Century Enterprise

CLOUD

DIGITAL

APPLICATIONSMANAGEMENT

Market opportunity for public & private cloud will be $250Bn+ in next 5 years

Digital Transformation spend to reach $2.1 trillion by 2019

ADM Market at $72.8 Bn in 2016 with grow at 5.6% CAGR by 2020

Sources: Gartner (Aug 2015). Press Release: Gartner Says Modernization and Digital Transformation Projects Are Behind Growth in Enterprise Application Software MarketGartner (2015) - The Gartner Scenario for IT Services Providers: The Digital Future of IT Services; Gartner (2015) – The 2015 CEO SurveyHfS research (2016)


DIGITAL TRANSFORMATION - THE MAIN DRIVER FOR APPLICATIONS GROWTH

$80$280

$800

$2400

$100$324

2013 2018

Cloud API Mgmt ServicesaPaaS PlatformsbpmPaaS

Digital Transformation spend to reach $2.1 trillion by 2019

Digital

of CIO’s consider BI & Analytics as their Top IT Spending Priority

of organizations to have 50-100% of their App Portfolio transformed to web based apps

Glo

bal

Sp

end

($

Tri

llio

n)

67%40%

Worldwide spending on Enterprise Application software will grow to $221 billion by 2019 driven primarily by digital transformation projects with focus on modernization and functional expansion

$0.83

$2.10

2014 2019$17.6$20.5

$24.1

2015 2017 2019

BI and Analytics Spend to reach $24.1bn by 2019

Glo

bal

en

terp

rise

sp

end

($

bn

)

BI & Analytics

Spend across key segments will triple by 2018

Glo

bal

Sp

end

($

M)

Application Modernization

70+%of businesses are being forced to modernize their environments to handle emerging digital platforms

of organizations will deploy advanced analytics to improve decision-making75% of new BI platform spend will be on

Modern BI platforms

60% of IT services growth will be attributed to digital technologies

85% The expected CAGR of Modern Apps to2019 as it continues to be a top investment8%


CLOUD - TRADITIONAL APPLICATIONS SPENDING HAS SEEN RADICAL SHIFTS

• Within 5 years, the market opportunity for public & private cloud will be $250Bn+

• Enterprises are increasingly shifting to alternative Cloud and hybrid based models with Gartner indicating that these consumption models will account for over 50% of new projects

Key Cloud Trends

• This shift away from Legacy IT Services will drive Cloud Application Services to grow 20% to reach $37.7bn in 2016

• Cloud ERP is expected to increase at CAGR of 8.30% over the period of 2016-2021 presenting significant Cloud Services opportunities for HCL

Delivering the ‘Perfect Integrated Enterprise’ underlined by Cloud

STRATEGY

Transforming into a ‘Mobile and Cloud First’ company with Azure, Cloud, IoT, and mobile technologies

Becoming the Cloud First vendor competing solely against pure-play Cloud competitors and

not SAP

SAP Cloud Subscriptions forecasted to overtake traditional SAP software licenserevenue in 2017 and Cloud revenue will

reach 63%-65% of total revenue

SPOTLIGHT

Dynamics365 will launch this FY to drive more mindshare in the Cloud market

Commitment that ‘All our Apps will be Cloud Apps’ by Oracle’s co-CEO

SAP, Microsoft and Oracle are executing bold Cloud strategies


APPLICATION MANAGEMENT SERVICES CONTINUES TO REPRESENT SIGNIFICANT OPPORTUNITIES

• Application Development and Maintenance (ADM) volumes continue to increase

tempered by pricing pressure and some insourcing, but the market continues to

grow faster than other segments in IT Services

• ADM Market in 2016 – 72.8 BN USD

5.6%

3.0%

6.2%4.8%

3.9%

-2.2%

0.2%

4.5%

ADM CRM F&A HR IndustrySpecific

IT InfrastructureMgmt.

Other ITServices

ProfessionalServices

CAGR 2015 - 2020

Source: HfS Research, 2016


Digital Platforms, Enterprise Cloud Services and Application Support and Maintenance

HCL RESPONSE & OFFERINGS


HCL MARKET ALIGNED APPLICATION SERVICES STRATEGY

ApplicationsManagement

DIGITAL PLATFORMS &ANALYTICS

ENTERPRISE CLOUD

• Digital Engagement Platforms

• Modern Application Development

• Analytics

• SAP Cloud• Oracle Cloud• Microsoft Cloud

• Application Maintenance and Support

DOMAIN AND VERTICAL EXPERTISE


DIGITAL PLATFORMSReimagining the business through Digital Engagement Platforms, Modern Application Development, Analytics


“BEYONDIGITAL” – A BROAD-BASED DIGITAL TRANSFORMATION UNIT

21 CE ENTERPRISE• EXPERIENCE-CENTRIC• AGILE & FLEXIBLE• REDUCED TCO

UI/UX MANAGEMENTManaged experience through experience interfaces throughout value-chain driving Experience Transformation

DIGITAL PLATFORMSModular platform engg., integration & modernization driving Application Modernization/Transformation

INTELLIGENT ANALYTICSBig Data & Real-time Analytics driving Insights Transformation

DESIGN THINKINGUser-experience driven multi-modal design thinking driving Business Transformation

15,000+ Practitioners 100+ Customers 6 Innovation Centers


SERVICE PORTFOLIO

DIGITALMARKETING

DIGITALCOMMERCE

MODERNAD

• Digital Blueprinting Consulting

• Multi-Channel Experience

Implementation

• Web Content Management

• Digital Asset Management

• Personalization and A/B

Testing

• Multi-Channel Campaign

Management

• Analytics

• Omni-Channel Commerce

Experience

• Webstore/Storefront

Implementation

• Shopping Cart Experience

• Guided Selling

• Order Management

• Fulfilment

• Warehouse

Management/Instore/Dropshipper

• Analytics

• Digital Command Centre

• Cloud AD

• Internet Scale App

Dev

• Low Code Platforms

• API

• Agile

• DevOps

• Big data led analytics

• Visual Intelligence and

data discovery

• Data Science, Data

Quality & Data

Management Services

• EPM Services

ANALYTICS

BIG BYTES I DMF IR2D2 I BAS EDGE

ALMSmart I PRIZM® IDAT™

IllumInfoBrandeX Tools& IPs


SUCCESS STORY: FASTEST GROWING WIRELESS CARRIER IN THE USA

Business Need: An agile IT environment that allows the company to have extreme agility in launching programs conceived by business. On majority of programs, we achieved Concept to launch in 90 days.

Delivered Outcome:• 13 industry leading programs launched in the last 3 years• Client had a significant subscriber growth and added 2.2 million customers in the Q1 2016• Improved visibility on supply chain data by combining all the sources , analyzing the impact of the programs,

and increasing the speed of adoption.

How?:• Created a Digital Business Platform powered by API, Agile Development, DevOps, Cloud and Legacy

Modernization to deliver multiple business transformation programs such as free international calling, anytimeupgrades, no contract plans, data rollover, unlimited music and movie streaming

• Legacy Modernization and API used to layer the core capabilities provided by legacy systems.• UX design and development on Adobe Experience Manager.• One of the industry’s largest big data lake to consolidate, perform analytics and develop insights on all the data.


SUCCESS STORY : USER EXPERIENCE PLATFORM - LEADING FINANCIAL SERVICES ORGANIZATION

Business Need:• Speed to market• Proactive problem solving, Need for innovation• Improve long project inception process and planning big projects• Resolve lack of decision making and disconnect between IT and business• Improve customer satisfaction

Delivered Outcome:• 100% increase in speed (velocity), reduction in defect, continuous customer feedback• A 56% increase in the volume of online customer traffic• Significant impact in driving an approximate 20% increase in Net Promoter Score (NPS) • 20% Increase in the number of customer interactions now carried out via online or mobile channels

How?• At the core of digital transformation strategy is the cXstudio: HCL Co-Innovation Centre. • Faster speed to market through a supplier consolidation, fixed retained capacity, automation, increased collaboration, CI/CD• Innovative thinking by introducing regular Hackathon, design technique, short delivery cycle, Inspect-and adapt . Consistently

monitor business value and trigger change initiatives• Digital cultural: Being agile over doing agile, From project to MVP, Talent acquisition, Purpose / Value stream based team, Driving

business value• Listening to voice of customer, CX panel, AB testing, Prototyping, Cross platform service design, real time dashboard


Differentiation through HCL’s “walk to the cloud’ strategy

ENTERPRISE CLOUD SERVICES - ERP ON CLOUD


SAP CAPABILITY SNAPSHOTWE ARE A LEADING SAP SI AND GLOBAL TIER 1 SAP PARTNER

CONSULTANTS

9,000+CUSTOMERS

350+GLOBAL COVERAGE

31 CountriesAVG. EXPERIENCE

15+ YEARS

Multiple dimensions of HCL’s partnership with SAP

• SAP Global Sales Partner

• SAP Certified Systems Integrator

• SAP Endorsed Business Solution (EBS) Provider

• SAP Global Strategic Cloud Partner

• SAP Global Managed Mobility Partnership

• SAP Value Added Reseller (VAR)

– U.S (Gold level) / Singapore / Malaysia / Australia

• Partner Managed Cloud Provider

• Silver level Hybris Partner

A GLOBAL TIER 1 SAP PARTNER FOR 18+ YEARS CONTINUED INVESMENT IN OUR GLOBAL DELIVERY CAPABILITIES

Brazil South Africa

Singapore

Malaysia

Philippines

China

Finland

Poland

NorwayIreland

UK

Puerto Rico

Mexico

Washington

North Carolina

Michigan

New Jersey

New York

INDI

A

TexasCalifornia

India

Delivery Locations (10)

Delivery Locations

Outside India (40)

Legend:

DELIVERING LARGE AND COMPLEX ENGAGEMENTS ACROSS MULTIPLE INDUSTRIES

Oil & Gas

Public Services

Travel, Transport & Logistics

Utilities

Telecom, Media, Publishing & Entertainment

Retail

Consumer Services

Consumer Packaged Goods

Aerospace & Defence

Manufacturing

Hi-Tech

Process & Chemicals

Industrial Automotive

Life Sciences

Pharmaceuticals

HealthcareMedical Devices

Financial Services

Insurance Banking

Capital Markets


HCL’S SAP CLOUD OFFERINGS

SAP HCP & HCI PaaSSAP Cloud SaaS Solutions

SAP Cloud IaaSSAP Fiori / UI5 / MobilitySAP Real-time Analytics

HCL Engagement & Commerce PracticeHCL Activate+ Enhanced Agile Methodology

HCL DevOps for SAPHCL ERPaaS

HCL Cloud Managed Xperience PlatformHCL Industry Cloud Micro Extensions & Products

OutcomeBased

ServiceOriented

ExperienceCentric

EcosystemDriven

Agile& Lean

An HCL SAP Digital Customer, is a 21st Century Enterprise

Customer ExperienceEnterprise Experience

Billions of connected ThingsActionable Real-time Analytics

Universal MobilityEnterprise Agility


MICROSOFT DYNAMICS CAPABILITY AND IP’S SNAPSHOT

PowerObjects, an HCL Company, is the Leading Provider of Dynamics CRM Services Worldwide

CLOUD IP:POWERPACK

CRM IP:SERVICES & EDUCATION

31 unique CRM PowerPack add-ons in AppSource with a total of 296,536 subscribed seats

188 PowerSuccess customers and 1,417 hours of CRM University Training delivered

235 Practitioners 1,384 Customers

• PowerMailChimp: Integrates 3rd party bulk email provider MailChimpwith Dynamics CRM

• PowerSurveyPlus: CRM marketing automation add-on enables customer feedback straight into CRM

2012-2015 Microsoft Dynamics Partner of the Year

• PowerSuccess: PowerSuccess customers buy CRM services on a subscription basis

• CRM University: CRM educational options include fee-based, in-person, online, and self-directed trainings


SUCCESS STORIES

CLIENT SOLUTION VALUE DELIVERED PLATFORM

Large Australian

retailer

HR Transformation Program with SAP SuccessFactors

• Design, develop, deliver and implement a fully

operable HCM solution for its 198,000+ employees

• Transformation of the people function

• Data and insight on people and the

organization to drive decision making

• 99.5% on time accurate payments

SAP CLOUD

American

technology

company

specializing in

data and storage

networking

Oracle Cloud HCM Implementation

Deployed Oracle HCM Cloud solution for:

• Goal Setting , Performance Management,

Compensation Management, Workforce Directory

• Co-existence architecture HR2HR Interface between

Fusion and EBS 11.5.10

• Monitored and managed the overall

performance management process,

reducing overall process time

• Implemented Beta Version of Fusion

HCM for Brocade & also helped in

enhancing the product.

Oracle

CLOUD

Leading

beverage

company

• Microsoft Dynamics CRM Online for handling

customer support cases and case escalation in their

call center

• Integration of customers’ third-party appeals

generator via SFTP and custom .NET code

• Custom case stage and structure for each appeal

• Better online interface for customers

resulting in higher customer satisfaction

• Automated QA bucket enables QA team

to review 20% of completed appeals for

review and finalize

MICROSOFT

Cloud


Application Support and Maintenance Differentiation through HCL’s DRYICE™

APPLICATION MANAGEMENT SERVICES


APPLICATION SUPPORT & MAINTENANCE SERVICES: DIFFERENTIATED BY HCL’S DRYICE™ FRAMEWORK

IMPROVED STABILITY USER EXPERIENCE SERVICE EFFICIENCY

OUTCOMESIMPLEMENT

TOU

CH

LOW

HIG

H

STAG

E 2STA

GE 1

PORTFOLIO MANAGEMENT

PORTFOLIO MANAGEMENT

DIGITAL ASM

ZERO TOUCH SUPPORT

RIGHT SIZING

PERFORMANCE MANAGEMENT

PROACTIVE & PREDICTIVE DELIVERY

Power

Business Aligned Support

Workload Reduction and

Extreme Automation

Guaranteed Stability &

Operational Efficiency

Powered by

ASSESSMENT

Critical Business Process Heat Map

run. ADVISOR tool led assessment

Implementation Road Map


APPLICATION SUPPORT & MAINTENANCE SERVICES: DIFFERENTIATED BY HCL’S DRYICE™ FRAMEWORK

ENGAGE + COLLOBORATE

PREVENT +HEAL

OPTIMA

Right Sizing

StepUP

Performance Management

ProInsights

Proactive & Predictive Delivery

Lucy

Self Help

KelvinDigital Assistance & KB Generation

UniMonUnified Monitoring

VISUALIZE + INSIGHTS

SENSE + ACT

ITPA

KeDB / SOP / Runbook Automation

Optibot

Self Service

ProcessWatch

Business KPIs monitoring

Plan & PortfolioPortfolio & Planning

practice

AppMonApplication Performance Monitoring

ExpMonDigital Experience Monitoring


SUCCESS STORY – APPLICATION MANAGEMENT FOR A LARGE INVESTMENT BANK

A large global Investment Bank

The Client had an objective to reduce the run cost by 45% and move from a manual support model to a future ready automated support

environment

CLIENT

• Implementation of trading system for creditderivatives; Re-engineering of entire credit andmarket risk platforms

• Usage of HCL Peak for SUMMIT test Automation

• Asset monetization of research & content Mgmtplatform

• Automation in support, development, release &deployment, integrated service desk and test areas

• Established a FEG group (Financial Engineering group)focused on Risk methodology analysis and design.

• Developed Risk computation methodologies based onmarket / regulatory inputs

• Evaluated corporate action workflows and optimizedthem, improving turnaround time by 30%.

• Setting up innovation labs to speed up thedevelopment in conjunction with business

SOLUTION

• Cloud onboarding of legacyapps

• Cost reduction in support by70% over 8 years

• Development costs reducedby 35% through new andinnovative pricing constructs

• Transformed the event andbatch monitoring functions byadoption of Automationacross the live cycle. Reducedefforts by 30 – 40% due toautomated monitoring,problem identification andreal time dash boarding.

VALUE DELIVERED


SUCCESS STORY – APPLICATION MANAGEMENT FOR A LARGE FINANCIAL INSTITUTION

One of the largest Swiss based Financial

Institution

The Client had an objective to reduce the overall cost by 30% –

40% and sunset legacy applications

CLIENT

• Setup an Application Management utility globallycovering RTB, and CTB services for InvestmentBanking and Wealth Management (Americas)

• Faster problem management and measurementof business KPPs using AppDynamics + Splunkintegration

• Finance Transformation involving IT andOperations - make Finance and Risk reportingmore efficient, by integrated transformationacross Ops and Technology

• Setup of Business Service Center - Locationassessment and Consulting; setup of bank center,with ancillary services managed by HCL

SOLUTION

• Cost Take Out of $150Mn+

• Committed upfrontproductivity of 34%,with an applicationbased pricing construct

• Delivering an additionalbenefit of 20% oncommitted productivity

VALUE DELIVERED


Domain Knowledge & Skills

INDUSTRY PERSPECTIVE


FINANCIAL SERVICES - DOMAIN EXPERTISE

DOMAIN CONSULTANTS1,500+

CUSTOMERS40+ strategic relationships

ENGAGEMENTS500+

• Digital• Legacy Modernization• ALT ASM/ AD/AE• Risk, Comp & Analytics• Back Office Operations• Infrastructure Mgmt.

ApplicationServices

BusinessOperationServices

InfraMgmt.

Services

• Trading, Retail Brokerage

• Clearing & Settlement

• Reconciliations• Depositories &

Custodians• Asset & Investment

Mgmt.• Wealth Mgmt.

Insurance Services

Industry Specific Solutions / IP

• End-to-end Research Management Solution to enhance collaboration and reduce time to market

• Real-Time access to variety of research content in customer preferred format

InvesITTM

• Local and global custody solutions• Full compliance with MiFID regulations• Configurable system parameters for faster

customization and less time to market

TradeXek

• HCL – CSC JV for core Banking modernization

• Multilayered Modernisation solutions for Systems of Innovation, Differentiation and Record

CeleritiFinTech

• Retail Banking CRM Platform jointly developed with Microsoft

• Enhances segmentation, provides differentiated offerings and analytics

FinEdge

Industry Service Portfolio

• Agency Mgmt.• Actuarial• Underwriting• Policy Administration• Claims Mgmt.• Sales

• Lending & Mortgages

• Core Banking• Multi Channel• Trade Finance• Cards

Banking Services Capital Market Services

• Test Automation Framework for COTS products like Summit

• Automates test cases and reduces testing effort by 30-40%

HCL PEAK


MANUFACTURING & HI TECH - DOMAIN EXPERTISE

DOMAIN CONSULTANTS300+

CUSTOMERS400+

ENGAGEMENTS225+

Industry Service Portfolio

Hi TECH MANUFACTURING• STORAGE, NETWORK• CHIPS, INSTRUMENTATION

Industry Specific Solutions / IP

AUTOMOTIVE• AUTO MANUFACTERS• TIER 1 PART SUPPLIERS

PROCESS MANUFACTURING• CHEMICALS• PAPER, METAL, GAS

INDUSTRIAL MANUFACTURING• CONSTRUCTION, CONTROL SYSTEMS• SECURITY, HEALTHCARE

HI TECH • ISV• ONLINE

IoT, Predictive Analytics, Next Gen Supply Chain, Customer & Partner Engagement, Digital Commerce

Customer Experience Transformation

Framework

Enables B2B companies to implement Commerce

Platforms for Partner and Customer Commerce.

Some of the solutions in this framework

include: BrandX , Guided Selling Accelerator,

Universal Content Migrator, Headless Commerce

Integrator, Connected Commerce Integrator

Serv Smart

Reduces Post Sales revenue leakage in

Parts, Consumables and Services for After

Market. Also increases customer

satisfaction and Asset Uptime

Direct impact to critical KPIs like MTTR,

Service Response Time, Maintenance Cost

leveraging Field Sensor Data etc.

iMRO for Complex Asset Management

• Offers a comprehensive range of functionality across the six core MRO process areas of Customer Engagement, Maintenance Engineering, Scheduling, Operations, Supply Chain and Support

• Reduces risk, time and cost for customers who are extending their existing SAP footprint to engineering, operations and maintenance

Supply Chain Visibility

Set of solutions (iSCM, GVP, iVision,

Touchstone) that enables visibility across

the supply chain network, i.e. regions,

processes, partners and suppliers

Pre Built Dashboards – KPIs - Process Maps

enables quick implementation


CONCLUSION


CONCLUSION

• Disruptions on account of cloud, digital and next generation application managementtruly represent a significant opportunity for application services providers.

• Given HCL’s application business there are natural synergies for us to take advantage ofthis trend.

• Our Beyond Digital, Analytics and IoT capabilities represent opportunities to furtherenhance our ability to take advantage of the above opportunities.

• Cloud services have a substantially different profile to those offered by on premiseapplications.

• Digital transformation are usually done iteratively and in small bursts that offers uniquechallenges.

• Proliferation of technologies is something that poses its own unique asks.

• Vendor consolidation has its risks when one is a challenger.


THANK YOU

modern application services - hcl …microsite.hcltech.com/hcl-analyst-meet/pdf/05 - modern...

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