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Modernising Amway’s Retail Experience

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Page 1: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Modernising Amway’s Retail Experience

Page 2: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

WHAT’S DIGITAL 2020?

It is the pathway to future digital enhancements for Amway worldwide as we move towards stellar eCommerce and Social-Commerce experiences.

Digital Modernisation with

Hybris

Online Retail & Business-

builder Experiences

Shop Experience

Enhancement

Hybris used by the likes of Nike, General Electric, Walmart, Levi Strauss, 3M, Adobe, Aasics, Nikon, Maui Jim, Samsung, Vodafone, Qantas, Best & Less, General Pants Co

Page 3: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

KeyEnhancements

LIVE PRICING & PROMOTIONS

REAL-TIME STOCK AVAILABILITY

CLICK & COLLECT RETAIL JOURNEY

ONLINE INSTALMENTS

EASY JOIN REGISTRATION

GREAT DASHBOARD

PERSONALISEDEXPERIENCE

Page 4: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

LIVE PRICING & PROMOTIONS

Order Promotion

Product Promotion

Delivery Promotion

Redeem Coupon

Promotion Alert

Page 5: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

REAL-TIME STOCK AVAILABILITY

Page 6: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

REAL-TIME STOCK AVAILABILITY

Page 7: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

CLICK & COLLECT - Top Navigation

Page 8: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

CLICK & COLLECT – My Account Setting

Page 9: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

CLICK & COLLECT – Shopping Cart

Page 10: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Navigation

Page 11: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Product Listing

Page 12: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Product Details

Page 13: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Product Details

Page 14: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Cart

Page 15: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Checkout

Page 16: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

RETAIL JOURNEY – Pay Confirmation

Page 17: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

ONLINE INSTALMENTS

Page 18: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

ONLINE INSTALMENTS

Page 19: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

ONLINE INSTALMENTS

Page 20: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION

Page 21: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Choose to Register

Page 22: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Choose Rego Type

Page 23: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Primary App

Page 24: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Select Sponsor

Page 25: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Select Sponsor

Page 26: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Select Sponsor

Page 27: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION - BYOK

What’s New?

BYOK FILTERS

Page 28: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Accept Ts & Cs

Page 29: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION - Pay

Page 30: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

EASY JOIN REGISTRATION – Create Amway ID

Page 31: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

PERSONALISED EXPERIENCE

Account ABCAccount ABC

Account XYZ

Account 123

Account 789

Page 32: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Personalised Features…

Login

My Account

Shopping Cart

Autoship

Wishlist

Page 33: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

LOGIN with Amway ID

Page 34: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

LOGIN with Amway ID

Page 35: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

LOGIN with Amway ID

Page 36: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

My Account – Name & Profile pic

Page 37: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

My Account – Personal Payment Options

Page 38: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

My Account – Shopping Preference

Page 39: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

My Account – Message Centre

Page 40: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Shopping Cart…

Personalised Shopping Preference for shipping and delivery

Individual Persistent Cart for products

Personalised Payment Options at Checkout

Online Personal Instalments (not at IBOship)

Page 41: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Autoship…

Personal Dashboard

One Autoship per applicant per month

Personal Monthly View & Account Monthly View

Personal Annual Summary & Account Annual Summary

Page 42: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Month View…

Each Applicant in the IBOship will see their Personal Dashboard’s month view and can also see a consolidated view @ Account level

Page 43: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Annual Summary…

Each Applicant in the IBOship will see their Personal Dashboard’s Annual Summary and can also see a consolidated Annual Summary @ Account level

Page 44: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Wishlist…

Page 45: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

What’s at Account Level?

• Shopping – Order & Return Order History• Renewal & Auto Renewal• Registration• Promotions, Coupons & Amway Credit• Chart Your Course Program• Business Metrics• Bonus Payment • Operations at Shops / BCs

Page 46: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD

BUSINESS METRICS ACTION

REPORTS

Page 47: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD – My Business Income

BUSINESS METRICS ACTION

REPORTS

Page 48: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD – LOS Map List View

BUSINESS METRICS ACTION

REPORTS

SEARCH

CUSTOMISE VIEW

Page 49: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD – LOS Map Tree View

BUSINESS METRICS ACTION

REPORTS

Page 50: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD – LOS Map Indented View

BUSINESS METRICS ACTION

REPORTS

Page 51: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

GREAT DASHBOARD – LOS Map

BUSINESS METRICS ACTION

REPORTS

EXPORT LOS DATA

Page 52: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Summary of Benefits LIVE PRICING &

PROMOTIONSREAL-TIM STOCK

AVAILABILITY CLICK & COLLECT RETAIL JOURNEY

ONLINE INSTALMENTS

EASY JOIN REGISTRATION

GREAT DASHBOARD

PERSONALISEDEXPERIENCE

Page 53: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

Great news is that we’ve had great IBO engagement...

Thank you to the IBOs who are continuing to support with us on this journey!

Dominic McKenna

Michael Cao

Harsh Aggarwal

Nicole Baines

Venkat Madap

Ivy Chen

Page 54: ModernisingAmway’s Retail Experience · 2020-02-26 · for Amway worldwide as we move towards stellar eCommerce and Social -Commerce experiences. Digital Modernisation with Hybris

What’s next?

Your chance to hear more…@ Dubai@ Skype and BC Training early next year

Your chance to see more…@ Summer Conferences@ Opportunity for hands-on sessions in January

New experience expected launch in March 2020!