Home Address: Building No. 2 – Area No. 2 – Third settlement – New Cairo Beside German University in Cairo

Email : Mohamed.salah2@vodafone.com

Mobil : +201006664425

Mohammed Saladin Mohammed

Objective A leadership role in a challenging environment, directing the development of technology within the organization.

Experience 2011 – Current Vodafone International Services Cairo, Egypt

Senior Project Support Engineer / Project Coordinator My responsibilities - among others – are:

VTM Project SPOC Support the efficient and effective management and delivery projects.

Assists Provides advice and guidance to project managers during projects Gates. Works with project manager for effective Estimate to ensure that project costs are tracked against

efforts Design and development of new or changed infrastructure services. Plan and implement the deployment of all releases to create a new

infrastructure services or improve an existing services. Coordinate and carry out day-to-day activities and processes required to

deliver and manage services at agreed SLA. Gather, validate, design and implement customers’ needs for improving

systems and network design/configurations. This include both hardware and software requirements related to such requirements.

Review, analyze and recommend any improvement opportunities in each infrastructure service life cycle phases.

Find root cause and failure analysis to resolve systems problems.

Change Analyst Accountable for all VTM CRQs (approver – analysis).

As an example I have contributed in the following projects in the roles identified:

1- Vodafone Group, Enterprise Domain The VGE VTM “Vodafone Telecoms Management”

Operations: maintain VTM 100% availability over 12 months in a row Throughout 3 Major

releases On-boarding new 11 VSA Customers, 5 ENT Customers Data growth from 1.4TB to 2.5TB in 12 months

Projects: VTM 3.0, 3.1, 3.2, and 3.3 - Testing, deployment on non-prod and prod

environments o Maintaining deployments calendars for all environments and cross-

dependencies o Preparing deployment plans for Go-Live o Managing human resources to meet deadlines

SM Evolution migration projects (Phase 1 and Phase 2) o Migrating 74 Customers in phase 1 o Migrating 92 Customers in phase 2

Retrofit project o Planning the deployment methodology o Doing a POC on all possible migration scenarios o Do accurate efforts estimation for all deployment weekends o Perform the migration over 3 weekends (totaling 108 hours)

Strategic planning and Automation: Use of App Dynamics automatic service restoration scripting to recover OOM

(Out-Of-Memory) error automatically maintaining seamless end user experience Planning for horizontal VTM capacity expansion (rather than vertically) - multiple

backend SQL clusters - to further enhance the system scalability and platform resilience to failures

- Vodafone Group, Enterprise Domain The VGE VTM “Vodafone Telecoms Management” is a web based service which provides Global

Enterprise Customers (Multi National Customers like HP, IBM) a simple interface for the management of their fixed and mobile phones. Moreover it delivers a fully managed service environment in order to control critical aspects of telecoms services such as ordering, inventory, expense management, device configuration and contracts, the project dealing with Jboss Application server and MSSQL, Oracle Databases.

The VGE CSA “Consolidated Spend Analysis” To merge all of the bills of VGE customers into one bill (collecting CDRs from each OpCo to deliver Feeds which to be imported to CSA)

The VGE Extranet is a web based service which provides Global Enterprise Customers like HP, IBM etc. a personalized functionality through a seamless, consistent, functional and easily supported user experience. Customer Solution Applications like Device Manager, Bill Presentment, Order Management and Platform Applications like Trouble Ticketing, Self-Service can be mentioned as sample applications which will be offered by the service. Service bases on J2EE technology and will use its own SSO and IDM solution (SUN). The Customer Solution Application will be accessible via the reverse proxies functionality built in within the Apache Web Server.

The VGE Spend Manager is a web application that will be offered to VGE customers to track and manage their global spend with Vodafone. The customer interface is provided by an application accessing the billing information extracted from the Consolidated Spend Analytics data base CSA. The data extraction happens once a month. The VGE customer accesses the extranet portal, is authenticated there and forwarded to the Spend Manager application (Single Sign On). The customer can have a look at the aggregated spending information for his enterprise on a global or country level.

My scope of work had been itemized into a number of distinct tasks: Apply any new requirements or changes in the production platform. Plan and manage the capacity and resource required to package, build, and test and deploy a release

into production and establish the service specified in the customer requirements. Provide the required technical consultancy services. Operate with the Remedy System to solve the tickets raised by customer.

2- Vodafone Group, Online Domain The Ask Online project provides a service for consumer customers. The customer access the service

from internet. He can search and navigate through questions and answers. Where he cannot find sufficient answers, the contact center can easily be involved by opening a call via chat or email, the project dealing with Web logic Application server and Oracle Database.

The EBPA E-Billing Presentment and Analytics project As the name of the service implies, it boils down to having each OpCo offering their clients electronic bills instead of paper ones. In order to perform this, Vodafone Germany offers necessary infrastructure for the OpCos at its own data center. Maintenance of this infrastructure is divided among different teams The cycle of the service can be briefed as follows:

a- The OpCo uploads its clients' billing files to some shared storage maintained by VF-DE;

b- The automated ETL process (later explained) does a couple of things:

First, do some pre-processing of the billing files.

Second, inserts the files into the database in order to be accessible through the web application.

My scope of work had been itemized into a number of distinct tasks: Apply any new requirements or changes in the production platform. Plan and manage the capacity and resource required to package, build, and test and deploy a release

into production and establish the service specified in the customer requirements. Provide the required technical consultancy services. Operate with the Remedy System to solve the tickets raised by customer.

3- Vodafone Group, centralized Zimbra mail solution deployment and operations

The operation countries offer their customers a centralized platform called Hosted Services for Web hosting, domain name registration and email services. The customers will be offered Domain Name hosting, web hosting and email services for small and medium enterprises in countries within the Vodafone footprint. The email services expanded by a mobility option, which is BlackBerry or the push email solution via GOOD (formerly called VISTO) for non-BlackBerry users. The Domain Name hosting and web hosting part will be provided by an external company Hostopia. They also provide the Portal which integrates in the operation country and allows access to the DNS and web services parts. The email solution including BlackBerry will be hosted in the VT-IS data center in Ratingen (Germany). This hosted email solution is Managed, implemented, Monitored and supported by my team.

My scope of work had been itemized into a number of distinct tasks: Zimbra collaboration suite Deployment in pre-production Environment (proxy, MTAs, Ldap, Logger,

mail store). Integrate Zimbra mail store with VERITAS Cluster (N+1). Apply any new requirements or changes in the production platform. Plan and manage the capacity and resource required to package, build, and test and deploy a release

into production and establish the service specified in the customer requirements. Provide the required technical consultancy services. Check the test cases in the HP Quality Center and solve the raised Defects.

6 / 2009 – 2011 Egabi Solution Cairo, Egypt

Senior Technical Consultant My responsibilities - among others – are:

Design and development of new or changed infrastructure services. Plan and implement the deployment of all releases to create a new infrastructure services or improve an

existing services. Coordinate and carry out day-to-day activities and processes required to deliver and manage services at

agreed SLA. Gather, validate, design and implement customers’ needs for improving systems and network

design/configurations. This include both hardware and software requirements related to such requirements.

Review, analyze and recommend any improvement opportunities in each infrastructure service life cycle phases.

Implement of HA (High Availability) and Load Balanced solutions. Find root cause and failure analysis to resolve systems problems. Delivering Red Hat Official Courses for the following:

1- Ministry of Finance (MOF) in Oracle Egypt2- Egypt Bank and Sudan-France bank (SFB) in Sudan

As an example I have contributed in the following projects in the roles identified:

1- HC, Red Hat Load Balancer implementation and integration with Oracle Application servers (Egypt)

HC required the installation of Oracle Application against two servers in Active – Active configuration utilizing red hat Piranha.

MY scope of work had been itemized into a number of distinct tasks: Implement Red Hat Load Balancer over VMware’s Define the virtual hosts over the clustered load balancers Test the Load Balancing mechanism for the Oracle Ldap service and Oracle application service

2- TEData, Red Hat Cluster implementation and integration with Oracle Database (Egypt)

TEData required the installation of Oracle database against two servers in Active – Passive configuration in two different environment utilizing red hat cluster

MY scope of work had been itemized into a number of distinct tasks: Implement Red Hat Cluster Manager system which features a data integrity and application availability

using redundant hardware (HP Blade servers), shared disk storage (EMC Storage) and robust cluster communication and application failover mechanisms.

Define the cluster resource (shared IP, shared mount point and oracle DB) Setup the presented LUNs of the SAN storage on red hat clustered servers utilizing Multipathing

configuration using EMC Power path. Participating in the integration of the Oracle database and Red Hat cluster for automatic failover of the

database with the required scripts. Define test cases and solve the raised Defects.

3- SHOURA Bank in DJIBOUTI was planning to centralize core Banking environment so that all the bank's branches would access only one centralized database. Additionally, required the design and implementation of a disaster recovery site for their core banking

My scope of work had been itemized into a number of distinct tasks: Apply the operating system prerequisite for Bank Plus application server Testing all solution components and software and get final customer approval. Problem and incident management

4- Saline Water Conversion Corporation. (SWCC) in KSA

My scope of work had been itemized into a number of distinct tasks: charged with installing, supporting, and maintaining servers Analyzing system logs and identifying potential issues with computer systems. Introducing and integrating new technologies into existing data center environments if needed. Performing routine audits of systems and software. Applying operating system updates, patches, and configuration changes if needed. Installing and configuring new hardware and software. Quickly arrange repair for hardware in occasion of hardware failure Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries. Responsibility for documenting the configuration of the system. Troubleshooting any reported problems. Ensuring that the network infrastructure is up and running. Basic Solaris Knowledge for support.

1 / 2007 – 5 / 2009 Egyptian NGO Support Center Cairo, EgyptIT SpecialistProvide IT technical support and technical advice.Enhanced Help Desk operations and processes along with support them to perform their tasks (Troubleshoot desktop PC hardware problems, build network, Inventory desktops, Prioritize help desk tickets, Investigate network failure, and Review upgrade progress).

4 / 2006 – 12 / 2006 Business Ware Company Cairo, EgyptIT SpecialistProvide IT technical support and technical advice For (Al Resalah Space Channel -- Ferring Pharmaceuticals co).Enhanced Help Desk operations and processes along with support them to perform their tasks (Inventory desktops, Prioritize help desk tickets, Investigate network failure, and Review upgrade progress).

7 / 2005 – 2 / 2006 Shell Marketing Egypt Cairo, EgyptIT Helpdesk SupportProvide IT projects with the technical support and technical advice.Enhanced Help Desk operations and processes along with support them to perform their tasks (Inventory desktops, Prioritize help desk tickets, Investigate network failure, and Review upgrade progress).

9 / 2004 – 6 / 2005 Al Jazeera Academy Egypt Cairo, EgyptTeacher Assistant

1- Attend professional meetings, educational conferences, and teacher training workshops to maintain And improve professional competence.

2- Conference with, other teachers, counselors, and administrators to resolve students' behavioral and Academic problems.

3- Establish and enforce rules for behavior and procedures for maintaining order among students.4- Instruct students individually and in groups, using various teaching methods, such as Lectures, discussions, and demonstrations.

Professional CertificateProject Management Professional Certification (PMP) - PMP ID: 1826262

Microsoft Certified Systems Engineer (MCSE) -- Red Hat Certified Engineer (RHCE)

Oracle Linux Administrator Certified Associate – ITIL Foundation V3

Military Service Exempted.

Education 1999–2004 Al-Azhar University Cairo, EgyptB.Sc. Systems and Computer Engineering, with Very Good Degree, Faculty of Engineering.Project: E-Business on WAP Grad of Project: Excellent

Computer Skills 1. Operating Systems: Microsoft Windows Server 2003 -- Microsoft Windows Server 2008 – Red Hat Enterprise Linux 4 , 5

2. Hardware: Performing Maintenance, Equipment Collection, Troubleshoot desktop PC hardware problems, builds

network, others.3. Applications:

Strong knowledge for Zimbra Email base system Basic knowledge for Administrating Microsoft Exchange Server 2003 Basic knowledge for SQL server

4. Database: Install MS SQL server, MS Access , Oracle 10g-11g

5.PM PMP knowledge

LanguageArabic NativeEnglish Very Good

Personal Qualifications The following points describe my personal characteristics: Honesty, Motivation, Initiative, Enthusiasm. Flexibility and ability to work under pressure. Teamwork skills. Communication skills. Interpersonal skills. Hard worker.