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Cloud Unified Communications and Contact Center Solutions for Business [email protected]
Momentum Telecom and inContact are premier providers of Unified Communications and Contact Center Solutions for business. Momentum delivers a mobile, flexible and
reliable HD voice and video solution seamlessly integrated with the inContact Contact Center Solution to simplify
communications and improve efficiency.
Cloud Unified Communications and Contact Center Solutions for Business
Cloud Unified Communications and Contact Center Solutions for Business
Best-in-Class Solution PortfolioMomentum, a pioneer of Unified Communications, has integrated many best-in-class options into one of the most advanced telecommunications platforms available. Momentum gives companies the power to effectively deliver their employee’s communications choices with security, reliability and analytics.
Voice Over IPHigh quality, scalable, and reliable HD Voice delivers a better customer experience 55% US Hosted VoIP market
30% global market share
Contact CenterPromote market share and profitability with inContact Cloud Contact Center software
CRMIncrease efficiency and productivity of your CRM through integrated voice and contact center
Able to integrate with hundreds of CRM versions
Unified CommunicationsEnjoy the ability to utilize multiple tools for more efficient and productive communications
MobilityBenefit from your UC features no matter your location or device
WHO IS MOMENTUM?
2013 Delivered integrated on-net solution with inContact
2008 Delivered Broadsoft integrated Microsoft UC Cloud solution
2003 Delivered Broadsoft Hosted Voice platform
1902 Incorporated and first provided local telephone service in New York
Cloud Unified Communications and Contact Center Solutions for Business [email protected]
Philadelphia
Dallas
St. Louis
Los Angeles
Secured MPLS Connection
Hosted Voice
Primary
Backup
SIP Trunk
SIP Gateway
PBX
Customer Data Firewall
Network Switch
High Availability Option
Secured Voice VLAN
PSTNOption
Automatic Circuit
Failover
Best-in-Class Network InfrastructureMomentum is fully integrated with the inContact infrastructure to ensure we are delivering the highest quality of service. The Momentum network peers with Tier-1 domestic & international carriers and allows for a scalable and flexible design, increased redundancy and reduced risk. Paired with inContact’s Cloud Contact Center software the combined solution is best-in-class.
èè Fully Managed Voice to Handset
èè Quality of Service (QoS) Monitoring and Traffic Shaping Capabilities
èè Wide Area Network (WAN) Link Redundancy (Internet Failover)
èè Specialized VoIP Security and Survivability
èè Up to 4 SIP Servers per Phone
èè Softswitch Functionality
Hybrid Cloud
Benefits
SESSION BORDER CONTROLLER » Ability to manage and troubleshoot behind the customer firewall
» Direct access to handset endpoints for support and troubleshooting
» Voice prioritization and security
» WAN link redundancy and failover
MOMENTUM / INCONTACT MPLS NETWORK » Dedicated redundant MPLS data center connections between Momentum and inContact allows secure free on-net calling between platforms
» Multiple paths to the Internet and PSTN
Secure Fiber
FAIL OVER
Voice VLAN
Data VLAN
877.251.5554
www.momentumtelecom.com
Cloud Unified Communications and Contact Center Solutions for Business 11082016
“Momentum has been one of the best vendors I have ever dealt with across the board .… The availability, timeliness & friendliness of their support staff has been second to none.”
Matthew Kelly Chief Compliance Officer
Greenwood Partners
2013
AWARD-WINNING SERVICE & SUPPORTMomentum provides exceptional and award-winning service to simplify communications for every employee. We monitor and manage the quality of every call from the WAN down to the handset.
ADVANTAGES OF A MOMENTUM / INCONTACT SOLUTION » Best-in-Class Voice and Contact Center software
» Fully meshed end-to-end networks between Momentum and inContact
» Integration with collaboration & productivity applications including CRM, ERP, and Microsoft Lync
» Fully managed reliable, scalable and secure Voice service to power your Contact Center
Best-In-Class Customer Experience