Monitoring small piped water services in West Africa

Addis Ababa, April 2013

Alain Rotbardt, French Development AgencyDenis Désille, programme Solidarité Eau

Daniel Faggianelli , Acqua-Oing

Getting acces to a water piped system is good…

Getting acces to a working water piped system is better !!!

Water Service

Authority

Water service

operator

Users

Piped water schemes are complicated systems running in fragile environments

1. Technical Performance2. Economical Performance3. Institutional Performance4. Transparency PerformanceAlso…5. Social Performance6. Environmental Performance

What is needed to ensure the sustainability of water services?

Monitoring water services in West Africa5 countries of the study

What is water services monitoring?

• COLLECTING DATA both technical and economical

• ANALYSING DATA using objective performance indicators

• REPORTING THE RESULTS on a writen report + to local stakeholders.

How does water services monitoring work ?

• monitoring is a part of the legal framework

• is run by a private operator chosen after a call for bids (in

the 5 countries of the study) • Each monitoring operator

works in a dedicated area• Monitoring is financed

through the water tariff (5 to 10%)

How is monitoring helpful?

Monitoring improves preventive maintenance (Chad)

13

0

10 000

20 000

30 000

40 000

50 000

60 000

70 000

80 000

90 000

100 000

110 000

120 000

130 000

140 000

150 000

160 000

0 F

5 000 000 F

10 000 000 F

15 000 000 F

20 000 000 F

25 000 000 F

30 000 000 F

35 000 000 F

40 000 000 F

45 000 000 F

50 000 000 F

55 000 000 F

60 000 000 F

65 000 000 F

70 000 000 F

75 000 000 F

2000 2001 2002 2003 2004 2005 2006 2007 2008

Vol

ume

d'ea

u ve

ndue

(m

3)

Rec

ette

s ré

elle

s (F

CFA

)

Année

Evolution des recettes et des volumes d'eau vendue

Recettes Réelles Volume vendu

Better service quality = more water consumption (Burkina Faso)

14

Better bill collection (Burkina Faso)

89%

88%

86%

93% 94

%

93%

93% 94

%

94%

92%

80%

82%

84%

86%

88%

90%

92%

94%

96%

2000 2001 2002 2003 2004 2005 2006 2007 2008 Total

Tau

x d

e re

couv

rem

ent

(%)

Année

Evolution du taux de recouvrement 2000 - 2008

More saved money for renewals

Challenges faced in monitoring

• Providing support to local water stakeholders

• Facilitating dialogue between local water stakeholders is probably the most important part of the job

• Recovering monitoring costs• Scaling up water services

monitoring

What should monitoring be used for…

• improving knowledge and understanding of small piped systems

• boosting access to bank loans and private sector investments

• helping building a relationship of trust with donors

• helping pooling the resources of several water schemes

WSA WSO

Users

monitoring

inform

supportsupport

Ministerof Water

Regulation authority

ODA Partners Consumers Association

How is monitoring helpful?

Banks

Private Sector

Thank You !

www.reseaux-aep.org