monu manual section 5

8/6/2019 Monu Manual Section 5

1/23

section fivefive

Marketing & Support

marketing your business

introduction

salon marketing tools

successful selling

motivating staff


2/23

introduction toMONU salon marketing

NATURAL SCIENCE FOR YOUR SKIN

There is more competition in the beauty industry today than everbefore. This means that it is important to come up with new ideasin order to maintain and increase your client base.

1. Identify your salons business objectives, using thetable below.

2. Match your objective to the appropriate marketingformat.

3. Customise the chosen templates with your offers,choice of image and salon logo.

4. Place your order on-line atwww.monuskin.co.ukand shortly you will receive a proof to be checkedand returned.

5. Within 5 working days of approval your order with bedelivered.

Client Win Generate Win BackBUSINESS OBJECTIVES Retention New More Lost

& Loyalty Clients Spend Clients

Loyalty Rewards

Recommend a Friend

Gift Vouchers

Appointment Business Cards

Pricelists

Special Invitations

Door Drop Leaflets

Posters

When you choose MONU products

for your salon it becomes our aim

to help you grow your business.

We aim to maximise the potential

of your business by offering a

personalised marketing solution

using the following process:


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10 tips for good displays

Understand your businessThink about what you do best and establish your

USP's (unique selling points). This will enable youto be different and stand out from your

competitors and be your focus for display lines

and marketing principals.

Be Brand awareRecognise the brands & products you work with,

how do they link in with your USPs. Understand

what are your best sellers, most attractive or

aspirational branded products. Ensure these

have priority within your display environment.

Establish your displayenvironmentsTake time to review your salon, think about the

best areas to place displays. These will be

windows, till points & waiting areas, other areas

such as treatment rooms, walkways and blank

walls can be used for quality frames / posters

and specific brand point areas. Remember

customers often like to browse prior to asking

questions so try not to use a very busy area fordisplay, instead use these busy areas for quality

Brand images/messages to reinforce the

product/sales message.

Stay currentEnsure your display stays current. Your display

should work as hard as you do selling your

services!

-What are your monthly offers?

-What are your supplier's monthly offers?

-What do your customers want this time of year?

-What are your competitors doing?

-Can I do better?

-What are the current industry / local topics

ie new treatments / environment etc.

These are all questions your display should

answer, especially in a window! Stay in touch

with your suppliers current and future offers, they

will also have marketing material (often free) to

support their latest offers, include these in your

current theme.

Use Symmetry

Use A-SymmetryUse RepetitionUse GroupingThese are the most commonly used tricks in the

display world and are used for an individual

group or whole display feature. Clever use of

these tricks or rules will make a huge difference

to your display.

Establish your display

environmentsTake time to review your salon, think about thebest areas to place displays. These will be

windows, till points & waiting areas, other areas

such as treatment rooms, walkways and blank

walls can be used for quality frames / posters

and specific brand point areas. Remember

customers often like to browse prior to asking

questions so try not to use a very busy area for

display, instead use these busy areas for quality

brand images/messages to reinforce the

product/sales message.

SYMMETRY

REPETITION

A-SYMMETRY

GROUPING


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Everything is nothing

Do not to cram too many different brand productsinto the same area, this creates a confusing

message with nothing catching the eye or standing

out as attractive to your customer. Try to keep the

brands separate to gain interest and focus, a few

choice pieces from an extensive range is often

better than cramming all elements together. Can't

make up your mind which ones to use? Then simply

revolve them on a weekly basis. Often space

around a product is, visually, as important as the

product itself. For example, a fine art work in a

gallery will be hung alone to force focus on thepiece, the more important the piece the more

space around it, simple.

Be well balancedThe human eye is a very critical instrument and we

are used to seeing a natural balance throughout

nature, also many famous artists have studied and

used balance in their work for hundreds of years

and it should be respected. Balance of weight,

colour and space should be thought about in yourdisplay! Sounds tricky? Not really! Just keep the

heaviest or darker coloured stuff at the bottom with

more space around the top; a good ratio is 5/8ths

product to 3/8ths space. What makes a great

photograph or art work? 9 times out of 10 it will be

composition rather than subject or skill. It is very

important to think about balance but be confident;

we are so used to seeing good balance around us

if it looks right it is right.

Focus Lead the eye

Always try to establish a focal point or two withinyour display, especially in a window display. This

can be a strong colour, a fantastic offer, an

interesting prop or product grouping. Use the

balance ratio previously to help you as the eye

naturally falls to a point around that ratio, try it.

Once the focal point has been decided, try to

arrange the display with use of nice props, if

available, to lead the eye around the other

groupings etc. Our eyes like to follow lines, either,

horizontal, vertical or angular. Play around with it

and have some fun.

Sales savvy staffTake your key staff around your display areas and

brief them on the key usage and sales points of the

items within your display and also the stock items

and treatments pertinent to but not included in the

display range. Remember your display is a focal

point and a conversation piece. So ensure your staff

have the relevant knowledge to guide customers

through your most desirable lines to increase salesrevenue.

Maintain maintain maintainOnce you have spent your valuable time

establishing your display, it is essential that the

display is kept clean and managed. Customers will

pick up items for a closer look and never put them

back in the same place, this will quickly lead to your

wonderful display looking disjointed or shabby.

Always keep a keen eye on this to maintain a fresh

and vibrant took.

check out marketing tools atwww.monuskin.co.uk formore advice and helpful ideas


5/23

Product Displays


In-salon product displays are an important part

of creating a brand impression and this couldbe positive or negative.

Its important that the display is attractive to theclient while also getting across the brandidentity and concept.

Psychological factorsUse of Monu products at

home can enable the client to prepare the skin for professional treatments, optimising

the results. It can also act as an effective follow-up routine, reinforcing the professional

treatment.

Physiological factors

On a physiological level, its worth remembering eye level is buy level. If products areplaced on high shelves, they will look out of reach and clients may not bother to ask for

them to be brought down.

Core products should be displayed within the eye-level range. Product ranges should be

grouped together.

Use of Monu marketing display tools, will enhance your display shelf e.g. use shelf

steps to make one range of products visible behind another. It makes the display look

professional and well-organised and allows you to display a greater number of products

within the eye level range.

Give consideration to lighting the display needs to be well lit to help draw attention to

it as well as making it easier for the client to read individual labels etc. However, some

light bulbs will have a heating effect and this could cause products to deteriorate so

bear in mind the ambient temperature around the shelving area.


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7/23

salon marketing toolsBin those tired and worn out display materials and create a dynamic

and inspiring environment for your clients to enjoy. Simply choose a

selection from the items listed on the following pages.


skin type/skin concern code size description

Monu brochure targetedspecifically toward dry/sensitive skin types.Contains a description ofeach product for the skintype, plus information oneach of the active ingredients

they contain.

A5 size

(148 x 210mm)

BROD

Monu brochure targetedspecifically toward normal/combination skin types.Contains a description ofeach product for the skintype, plus information oneach of the active ingredientsthey contain.

A5 size

(148 x 210mm)

BRON

Monu brochure targetedspecifically toward oily skintypes. Contains a descriptionof each product for the skintype, plus information oneach of the active ingredientsthey contain.

A5 size

(148 x 210mm)

BROO

Monu brochure focussing onthe body range. Contains adescription of each productwithin the range, plusinformation on each of theactive ingredients theycontain.

A5 size

(148 x 210mm)

BROB

brochures


8/23


skin type/skin concern code size description

Renu brochure whichspecifically targets the effectsof ageing. Contains a

description of each productfor the skin type, plusinformation on each of theactive ingredients theycontain.

A5 size

(148 x 210mm)RRBRO

Vitru brochure which

specifically targets male

skins. Contains a description

of each product for the skin

type, plus information on

each of the active ingredientsthey contain

A5 size

(148 x 210mm)BROV

John van G brochure which

contains information about

the make-up collection.

contains a description of

each product available.

A5 size

(148 x 210mm)BROV

24 page A5 generic booklet

containing the full product

range.

A5 size

(148 x 210mm)BRO

A5 gatefold brochureincorporating a measurement

record chart. Seperate

information and health

questionaire record cards are

included.

A5 size(148 x 210mm)

BROSG


9/23


Monu, Renu and Vitru retail

pricelists. All displayed on

one handy sized info card foryour clients to take away.

A5 size

(148 x 210mm)RPL

John van G retail pricelist. All

displayed on one handy

sized info card for your clients

to take away.

A5 size

(148 x 210mm)RPLM

Waxing Info Card. Provides

aftercare waxing instructions

for your client to take away

with them.

A5 size

(148 x 210mm)WIC

Micro Current Info Card.

Explains all you client needs

to know about this wonderful

non-surgical face lifting

treatment.

A5 size

(148 x 210mm)MIC

Galvaderm Info Card.

Explains all you client needs

to know about this wonderful

electro-therapy treatment.

A5 size

(148 x 210mm)GIC

pricelists & info cards


10/23


code size description

Renu Hand Treatment Info

Card. Explains all your client

needs to know about this

wonderfully relaxingtreatment that will help to

combat signs of ageing on

the hands.

A5 size

(148 x 210mm)RHIC

Handy A5 MONU Info Cards

to display in one of our A5

perspex blocks or to give to

clients to take away. Contains

a description of each retailproduct in the MONU

Skincare range.

A5 size

(148 x 210mm)ICBICECICFDICIR

ICLSICMRICRICPCICV


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A floor standing unitcontaining 36 full size retailproducts. An eye catching

addition to any salon.

Height 1000mm

Width 900mm

Depth 500mm

TESTER

BAR

product tester display stands

Monu Counter Top Display.

An ideal display unit to show

off a current promotion or to

simply display a dummy

pack.

Height 230mm

Width 415mm

Depth 310mm

MCT

Renu Counter Top Display.




pack.

Height 280mm

Width 400mm

Depth 240mm

RCT

Vitru Counter Top Display.




pack.

Width 3650mm

Depth 280mm

VCT

Monu Body Dummy Pack.

Contains a selection of

bottles, tubes, jars and boxes

to display around the salon.

9 ItemsDUMB


12/23


13/23



marketing display tools

Monu Totem, White Flowerand Female Model. A totemis a floor or unit standing

three dimensional displaycard.

Height 555mm

Width 455mm

Depth 200mm

MT2

Monu Totem, Female ModelBody and Female ModelFacial. A totem is a floor orunit standing threedimensional display card.

Height 555mm

Width 455mm

Depth 200mm

MT3

Renu Totem, Hands andPetals. A totem is a floor orunit standing threedimensional display card.

Height 555mm

Width 455mm

Depth 200mm

RT1

Renu Totem, Product RangeShots. A totem is a floor orunit standing threedimensional display card.

Height 555mm

Width 455mm

Depth 200mm

RT2

Vitru Totem Kit, pack of two.A totem is a floor or unitstanding three dimensionaldisplay card.

Height 555mm

Width 455mm

Depth 200mm

VTK


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posters

Blue Bottle Poster, tailormade in a size to fit yoursalon.

A2 A0PSM1

Blonde Model Poster, tailormade in a size to fit yoursalon.

A2 A0PSM2

Product Range Shots Poster,tailor made in a size to fityour salon.

A2 A0PSM3

Body Image Poster, tailormade in a size to fit yoursalon.

A2 A0PSM4

White Flower Poster, tailormade in a size to fit yoursalon.

A2 A0PSM5


15/23



posters

Female Model Poster, tailormade in a size to fit yoursalon.

A2 A0PSM6

Renu Product Range Poster,tailor made in a size to fityour salon.

A2 A0PR1

Renu Female Model Poster,tailor made in a size to fityour salon.

A2 A0PR2

Renu Hands and PetalsPoster, tailor made in a sizeto fit your salon.

A2 A0PR3

Renu Product Range ShotsPoster, tailor made in a sizeto fit your salon.

A2 A0PR4


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Vitru Product Range Poster,tailor made in a size to fityour salon.

A2 A0PV1

Vitru Product Range Poster,tailor made in a size to fityour salon.

A2 A0PV1


Exfoliating Girl Poster, tailormade in a size to fit yoursalon.

A2 A0SM08

Lily Girl Poster, tailor made ina size to fit your salon.

A2 A0SM09

Body Girl Poster.A3PSM4


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advertisements & photography

CD containing 30 images.Includes Monu, Renu andVitru product images and

logos.

30 JpegsCDA

MONU SKINCARE

Telephone: 08702209094 www.susanmolyneuxshop.co.uk

Monu Advertisement forpress use.

Quarter, Half

and Full PageCDB

Renu Advertisement forpress use.

Quarter, Half

and Full PageCDC

Vitru Advertisement forpress use.

Quarter, Half

and Full PageCDD


18/23



advertisements & photography

personalised marketing material

CD containing 30 images.Includes Monu, Renu andVitru product images and

logos.

30 JpegsCDA

appointments:

Date: Time:

Date: Time:

Date: Time:

Date: Time:

Please give at least 48 hours notice if you wish to cancel an appointment.

Full NameTitle

S AL ON N AM E

AddressAddressAddress

Tel: 01000 000000Fax: 01000 000000

Email:[email protected]

Create your own business cardsusing our Salon MarketingProgramme. We give you thechoice of 7 different images; allyou need to do is add yourpersonalised text. Once you havecreated your cards using oursimple online ordering service,they will be delivered to yourdoor within 5 working days.

85mm x 55mmSalon

Marketing

Business

Cards

Create your own Door DropLeaflets using our SalonMarketing Programme. We giveyou the choice of 7 differentimages, all you need to do is

add your personalised text. Onceyou have created your cardsusing our simple online orderingservice, they will be delivered toyour door within 5 working days.

A6

148mm x 105mmSalon

Marketing

Door

DropLeaflets

S A LO N N A ME

10GIFT VOUCHER

Create your own Gift Vouchersusing our Salon MarketingProgramme. We give you thechoice of 7 different images, allyou need to do is add yourpersonalised text. Once you havecreated your cards using our

simple online ordering service,they will be delivered to yourdoor within 5 working days.

148mm x 70mmSalon

Marketing

Gift

Vouchers

Create your own Loyalty Cardsusing our Salon MarketingProgramme. We give you thechoice of 7 different images, allyou need to do is add yourpersonalised text. Once youhave created your cards usingour simple online orderingservice, they will be delivered toyour door within 5 working days.

120mm x

88mm FoldedSalon

Marketing

Loyalty

Cards

Wed like to thank you for yourloyalty by offering you the chance to

gain rewards everytime you visit our

salon. Well mark your card with thepoints earned after every visit.

Once you have a total of 10 points

you can claim 5 off your next

treatment or a free skincare

product of your choice*.

Name:

Address

Tel:

Email:

*Skincareproducttothe valueof12

S A L O N N A ME

Massage/Body Wrap = 3 points

Full Body Tanning = 3 points

Wax ing Treatmen ts = 2 points

Facia l T reatments = 2 points

Eyelash /brow Ti nts = 1 points

1 2 3 4 5

6 7 8 9 10

Stylist:please cross out one box as points are earned

S A LO N N A M E

loyalty card

S A LO N N A M E

Address Address AddressAddress Address Address Postcode

Tel: 01000 000000 Fax: 01000 000000

Email: [email protected]

SPECIALOFFERdetails details details

details details

MONU SKINCARE

Telephone: 08702209094 www.susanmolyneuxshop.co.uk


19/23


Create your own pricelist usingour Salon MarketingProgramme. We give you thechoice of 7 different images, allyou need to do is add yourpersonalised text. Once youhave created your cards usingour simple online orderingservice, they will be delivered toyour door within 5 working days.

210mm x 148mm

4 page folded

card

Salon

Marketing

Pricelist

Create your own Recommend aFriend cards using our SalonMarketing Programme. We giveyou the choice of 7 differentimages, all you need to do isadd your personalised text. Onceyou have created your cardsusing our simple online orderingservice, they will be delivered toyour door within 5 working days.

120mm x

88mm Folded

SalonMarketing

Recommenda Friend


Beauty Services

WaxingTreatmentsTreatment 15.00

Treatment 15.00Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

BodyTreatments


Treatment 15.00

Treatment 15.00

Treatment 15.00


Treatment 15.00

FacialTreatmentsTreatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Beauty Services

TanningTreatment 15.00


Treatment 15.00

NailTreatmentsTreatment 15.00Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

EyeTreatmentsTreatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Treatment 15.00

Gift Vouchers from 10

Student Discount 10% offTuesdaysonly

S A L ON N A M E

pricelist

S A LO N N A M E

recommend

a

friend

Create your own SpecialInvitation using our SalonMarketing Programme. We giveyou the choice of 7 differentimages, all you need to do isadd your personalised text. Onceyou have created your cardsusing our simple online orderingservice, they will be delivered toyour door within 5 working days.

148mm x 105mmSalon

Marketing

Special

Invitation

S A L O N N A M E

Tuesday 6pm - 9.30pm

exclusive pamper evening

check out marketing tools atwww.monuskin.co.uk formore advice and helpful ideas


20/23

The first step to successful selling is the preparation.

Make sure that your salon is attractive and welcoming. Surround clients

with suggestions and ideas by dressing up your salon with inspiringdisplay materials that will silently sell your treatments and products.

Believe in yourself and be confident.

Always ensure that you have a thorough understanding of the

treatments and products that you offer.

Remember to smile.

It is very important for a therapist to have a warm, helpful and friendly

attitude. This approach will always evoke a positive response. The

client will have confidence in a therapist who is always neat, friendly

and knowledgeable.

Consultation prior to the treatment is the next critical step in

the selling process.

Leave plenty of time for the consultation, it should be taken privately, in

a consultation or treatment room.

Gaining a correct understanding of the clients skin concerns allows

you to offer correct solutions.

Try asking these open-ended questions

Have you experienced this treatment before?What made you choose this facial/visit the salon?

What concerns you most about your skin?

Do you have a regular skincare routine?

Give the client the opportunity to chat in between questions; listen

carefully - this information will enable you to advise effectively and

tailor your recommendations.

Successful selling is about building relationships with clients. By taking the initial step

of visiting a salon, a client has overcome initial inhibitions about their skincare

concerns. As a therapist, you must understand this and offer both guidance and

support. This requires genuine involvement and the ability to identify the clients needs

and requirements. A good relationship with the client will build naturally if you have

the right approach.


successful selling


21/23


Try gently steering the client towards theproducts that you use yourself, this willgive them a greater confidence in theproducts recommended and provide asignificant step towards a building apositive relationship between the salonand the therapist. Clients feel listened-toand understood.

Communication

The next step in the selling process is to clearlyexplain the treatment . Choose your words

carefully and explain the benefits rather than

the techniques.

Performance

As you perform the treatment, if the client wants

to talk, briefly explain the products as you use

them on the skin. Regularly ask how they feel.

On completion of the treatment, allow a few

minutes of relaxation and when the client isready, start to review the treatment, highlight

the benefits and then discuss the follow up

care.

Handling Objections

After sales advice is a good way of introducing

home care products after the client has

completed the treatment. Any objections are

likely to happen now because a client has not

yet been convinced. If the client is negative or

just not interested, dont be put off. Remain

calm and friendly and let the client talk.

Explain why each product has been prescribed,

and use the skins favourable reaction to the

treatment as evidence.

Closing the Sale

Aim high. Do not assume that the client only

wants to purchase a trial pack when the

complete range may be purchased. Do not

give away samples indiscriminately either as

this often delays the clients purchase of the

products.

Place products recommended for home use on

the counter ready to purchase. Discuss one

product at a time. Hold it in your hand and then

hand it to the client, automatically providing a

sense of belonging to the product. Another

idea is to massage a little of the product from a

tester into the clients hand.

Therapists lose sales because of their fear of

closing. Be assertive and make a remark such

as So you will be needing this cleanser, toner,

eye cream and day cream then? The client

then has to make a decision and the sale is

closed. If the client is reluctant to purchase all

four recommended products at once, take oneor two away until the client is happy. However,

re-affirm how important the complete regime

will be. If there is a problem with the cost, justify

the price by relating the cost back to an every

day item. Always carry plenty of stock, as the

client will want to take the products home

straight away.

If you experience a no thank you or

rejection, dont take it personally, continue

to advise positively and concentrate on

building your relationship with the client.

Always aim to book the next appointment

before the client leaves the salon and follow

up visits with regular mailings of salon offers

and news.

Finally, show the client out personally your

polite, professional approach will be

appreciated.


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A successful salon is one that moves with the times, introduces new products and

treatments and initiates new working practices. Keep your team motivated and

their success will reflect in the performance of your business. As a salon owner,

you can be a powerful motivating force for your staff. You can help them to carry

out their tasks responsibly and efficiently and can inspire them to strive for higher

achievements. It is your obligation to maximise your teams potential.

staff motivation

One-to-One

Therapists look to the salon owner for guidance, support and motivation. Itis your responsibility to build on an individuals specialist skills and to provide

a framework for communication. One way to do this is through regular staff

appraisals.

Appraisals give you and your employee an understanding of an

individuals strengths and weaknesses. It not only reviews the employees

contribution, but also ways that it can be improved.

To implement an effective appraisal system, list the key tasks from your

employees job description and set targets against which these tasks can be

measured. These targets must be agreed and set between you and youremployee on a one-to-one basis. This must be a two way process where

tasks are negotiated and discussed rather than imposed.

Start the appraisal, with positive feedback and then progress to what needs

improvement. Always take care to emphasise that their work has value - a

job that is well done should not go unnoticed. Your comments should be

related to the actual tasks carried out and should be based on your own

observations of how these tasks are done. Feedback should be action

orientated and relate to improvements that employees can make through

their own efforts.

Encourage discussion by asking open-ended questions such as:

How do you think you could improve your contribution to the business?

How would you like to develop your skills?

How do you feel you could increase the amount clients spend when they

visit the salon?

This will help you to get a clear idea of the individuals aspirations and

should also highlight opportunities.


23/23


Team Building

Be aware of the morale within the teamAre they interacting well and pulling together as a

team? If not, negativity will be counterproductive to

your business. Deal with any problems immediately.

Your manner should be open, honest and

straightforward and always make an attempt to

see the point of view of others.

Maintain your teams enthusiasm and motivation

with regular meetings and informal team chats,

these are a great way of clearing the air, resolving

issues, discussing ideas and launching new

initiatives. A team night out or a team building dayis also great for motivation.

Encourage staff to participate and use their own

initiative. Encourage them to research the local

market. Send them on a fact-finding mission to

competitor salons in your area to compare prices

and treatments, then ask them to report back at the

next team meeting.

Keep up to date with latest trends bysending staff to beauty trade exhibitions

and by buying trade magazines.

Keep yor team informed. Always brief your team in

advance on specific initiatives. When planning

these initiatives give each member of staff a

specific responsibility. This will boost morale and

ensure that the event is a success.

Offer employees the opportunity to assume more

responsibility and leadership. Take advantage of

their strengths - an individual who can effectively

organise the team on a day-to-day basis may be

your choice for a future manager of an additionalsalon.

Instil a belief in the value of your staffs work - give

praise publicly when it is due.

Staff Training

Training is a valuable motivation tool. It will greatly

enhance staff knowledge, skills, confidence and

enthusiasm. However it should be relevant and

offered, not imposed. Staff training also needs to

be prioritised. Look at the skills needed to improve

your business. It will enable you to put the latest

trends, techniques and products into your salon.Susan Molyneux Skincare provide some of the best

product training in the industry. As well as

introductory training we offer advanced courses to

enhance therapist skills so that your salon can offer

additional treatments. Our courses are short and

mostly hands on. This means that the therapists

return to the salon with real skills that can be put

into practice immediately.

Training your staff adequately is the single mostimportant aspect of achieving your goal of asuccessful salon. With the correct training yourstaff will be more motivated, morale will behigher and the quality of your treatments willimprove.

Checkout the training calendar atwww.monuskin.co.uk

Real ResultsYour employees are your most important asset and

should be recognised for the value and worth that

they bring to your business. As they contribute to thedevelopment of the business through participation,

maintaining their motivation is critical.

Follow these simple rules to ensure that your staff

remain happy and motivated:

Implement an effective appraisal system to agreeeach individuals work tasks and targets.

Give praise and appreciation often. Instil inemployees a belief in the value of their work.

Hold regular team meetings to discuss ideas andlaunch new initiatives.

Encourage employees to use their intelligence tosolve problems.Offer employees the chance to assume more

responsibility and leadership.

Provide regular opportunities for training andupgrading of skills.

Therapists will always be motivated when they

see the real results of their efforts in terms of

increased business. Training courses that focus

on selling techniques and marketing skills will

help them do just that. See our course curriculum

for full details at www.monuskin.co.uk

monu manual section 5

Documents