more than hospital at home
DESCRIPTION
More Than Hospital At Home. David Meldrum, CEO Advanced Community Care Association. Referral Conditions. SA Service Providers “Infinite Workforce”. ACCA Contact Centre Growth in Activity. * July 2006 time taken to accept referral 3.09 mins. - PowerPoint PPT PresentationTRANSCRIPT
More Than Hospital At Home
David Meldrum, CEO Advanced Community Care Association
ACCA Package Delivery Jul 2004 - Sep 2006
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Referral Conditions
Cardiovascular
Gastrointestinal
Gynaecological
Musculo-skeletal
Natal
Neuro / Psych
Other
Renal
Respiratory
Substance dependancy
Systemic
GPs 7.2%
Other 9.1%
Aged Care Facilities 21.3%
Metropolitan Public Hospitals 62.4%
Referrers
Aged care referral growth 2003 -2006
0
100
200
300
400
500
600
4th
Qtr 03-
04
1st Q
tr 04
-05
2nd Q
tr 04
-05
3rd Q
tr 04
-05
4th
Qtr 04-
05
1st Q
tr 05
-06
2nd Q
tr 05
-06
3rd Q
tr 05
-06
4th
Qtr 05-
06
0
20
40
60
80
100
120
140
160
180
episodes
ACF's
SA Service Providers “Infinite Workforce”
Service TypeService Type No. of Providers No. of Providers July 2006July 2006
Nursing 8
Personal Care 20
Equipment 8
Home Support 20
Respite 27
Transition and other exit points
4
Accommodation 19
Allied Health 50
Mental health specific 6
Aged care specific 12
Ethno- specific 5
Meals and meal preparation 10
Other service types – incl transport, support groups,local government
100
DateTotal
ReferralsTotal Calls
Average No. of Calls Per Referral
Average Talk Time Per Referral
Jan 2004 77 1242 16.13 0:47:16
July 2004 177 3335 18.14 0:49:51
July 2005 725 6147 8.48 0:14:56
July 2006 1073 6862 6.39 0:15:58
ACCA Contact Centre Growth in Activity
* July 2006 time taken to accept referral 3.09 mins
Single Entry Point (SEP) and Infinite Workforce Model
SEP
Assessment(complex cases
only)
Service delivery
Accountability to all usersReferrers
Funders -reportingProviders -feedback (+ payment)Referrers - service feedback
Development PromotionProjects
Feed
back
100’s of quality providers“Infinite Workforce”Web based access to data base
Access - phone, fax or web-based 1st call Assessment & Resolution Services arrangedReal time data entry
To make a serious impact on hospital activity
Referrers know how to use your system
IT connects all the key players
Minimum eligibility criteria – get underway
Minimal additional assessment -get underway
An infinite workforce
Linkages to on-going care – CDM, long term community care
Topping up existing services and systems
Member
Referrer
Phone Calls
ReferralForms
Faxes
Assessment
PrioritisingArrange Services
Deliver Services
X XXX
X
ACCA Package Delivery Jul 2004 - Sep 2006
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