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PROJECT REPORT ON MOTHER DAIRY Submitted by: SAURABH TYAGI SAURABH TYAGI FIP/BBA(G) IB/021 FIP/BBA(G) IB/021 Faculty Of International Programmes 1

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Page 1: Mother Dairy Saurabh Tyagi

PROJECT REPORTON

MOTHER DAIRY

Submitted by:SAURABH TYAGISAURABH TYAGIFIP/BBA(G) IB/021FIP/BBA(G) IB/021

Faculty Of International Programmes 1

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MOTHER DAIRY

A PROJECT REPORT

Submitted to

Manav Rachna International University

In Partial Fulfillment of

BACHELOR OF BUSINESS ADMINISTRATION

Submitted By

SAURABH TYAGIBBA(G) IB- V SEMESTER

ROLL NO. FIP/BBA(G) IB/ 021

Manav Rachna International University

Faculty Of International Programmes 2

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Contents

Topics

Acknowledgement 4

Introduction 5 - 10

Process of Development 11

National Dairy Development Board 12 - 14

Core Values Quality Standard, Strategy, Action Plan Ethical Principle Major Products Offered Process & Distribution Competitors

15 - 16 16 - 17 18 - 20 21 - 2526 - 29

30

About Competitors SWOT Analysis Conclusion Bibliography

31 - 33 34 - 36

37 38

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ACKNOWLEDGEMENT

I would like to thank Miss Kanupriya Shekhar H.O.D. (B.B.A.) of F.I.P.

and Mr. Sachin Punia for providing summer training which will certainly

enhance my skills and knowledge and explore me to dynamic managerial

world.

I would like to my heartiest thank to the staff of Mother Dairy who give me

permission for this project and give me need full guideline and support and

co operation for conducting the summer training and preparing this report.

The training procedure session has contributed to develop my personality. I

lean this fact in natural environment. This training session give me

opportunity to enhance professional skills and give me a way for a success

and achieving ambition in life.

I am sure that the reader will find this report useful to enhance their

knowledge in Mother Dairy & help them in various ways.

SAURABH TYAGI

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Milk, one of the most nutritious beverages that you and your family can enjoy, makes a

contribution to children’s diet. In addition to calcium, it provides other 8 important nutrients.

Over the 70 percent calcium in our food supply comes from milk and dairy food. Without milk

on the menu, it’s unlikely that kids will meet their daily calcium needs.

Further minerals like phosphorous, sodium, potassium and magnesium are also present in

appreciable quantities. Milk provides considerable quantity of thiamine, riboflavin, niacin,

pyridoxine, biotin, folic acid, vitamin B12 etc. apart from vitamin C.

Milk is the most widely used commodity in most of the households. Although people use it daily

for drinking or making tea or coffee. Earlier milk used to available in loose form delivered by the

milkman. The quality of milk was not guaranteed, also adulteration was an issue. Due to the fast

expansion of cities and lack of time with the people, poly pack milk is fast gaining precedence.

Also the quality of milk is assured by the selling company. The quality is in accordance with the

norms of FAO (FOOD AND AGRICULTURAL ORGANISATION) which takes care of the

quality of food products sold all over the world. This industry has a largest market. So it’s

marketing is playing a major role in this organization. In this business competition is more.

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♣ INDIAN DAIRY INDUSTRY: AN OVERVIEW

»The Indian Market - A Pyramid

India's dairy market is multi-layered. It's shaped like a pyramid with the base made up of a vast

market for low-cost milk. The bulk of the demand for milk is among the poor in urban areas

whose individual requirement is small, maybe a glassful for use as whitener for their tea and

coffee. Nevertheless, it adds up to a sizable volume - millions of liters per day. In the major cities

lies an immense growth potential for the modern sector. Presently, barely 778 out of 3,700 cities

and towns are served by its milk distribution network, dispensing hygienically packed

wholesome, quality pasteurized milk. According to one estimate, the packed milk segment would

double in the next five years, giving both strength and volume to the modern sector. The narrow

tip at the top is a small but affluent market for western type milk products.

»Growing Volumes

The effective milk market is largely confined to urban areas, inhabited by over 25 per cent of the

country's population. An estimated 50 per cent of the total milk produced is consumed here. By

the end of the twentieth century, the urban population is expected to increase by more than 100

million to touch 364 million in 2000 a growth of about 40 per cent. The expected rise in urban

population would be a boon to Indian dairying. Presently, the organized sector both cooperative

and private and the traditional sector cater to this market.

The consumer access has become easier with the information revolution. The number of

households with TV has increased from 23 million in 1989 to 45 million in 1995. About 34 per

cent of these households in urban India have access to satellite television channel.

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Today India is ‘The Oyster’ of the global dairy industry. India is the lowest cost producer of per liter of milk in the world, at 27 cents, compared with the U.S’ 63 cents and Japan’s $2.8 dollars.

India with 134mn cows and 125mn buffaloes has the largest population of cattle in the world. More than fifty percent of the buffaloes and twenty percent of the cattle in the world are found in India and most of these are milch cows and milch buffalos.

◙ Indian Dairy: Expanding Daily

India’s modern dairy sector has expanded rapidly. From an insignificant 200,000 litres per day (lpd) of milk being processed in 1951, the organized sector is presently handling some 20 million lpd in over 400 dairy plants. Already, one of the world’s largest liquid milk plants is located in Delhi, handling over 800,000 litres of milk per day (Mother Dairy, Delhi). India's first automated dairy (capacity: 1 million lpd) -- Mother Dairy, Gandhinagar -- has been established at Gandhinagar near Ahmedabad, Gujarat, in Western India. It is owned by India’s biggest dairy cooperative group, Gujarat Cooperative Milk Marketing Federation (GCMMF) in Anand, with an annual turnover in excess of Rs 23 billion (US $500 million). Amul-III with its satellite dairies, with total installed capacity of 1.5 million lpd has also been commissioned. India's first vertical dairy (capacity: 400,000 lpd), owned by the Pradeshik Cooperative Dairy Federation(PCDF) has been commissioned at Noida, outside Delhi.

◙ The Winning Edge

Three aspects of India’s modern dairy sector are particularly noteworthy.

A vast market for dairy products is being built as disposable incomes increase. Its focus is the increasingly affluent middle class, numbering some 300 million — almost the population of the United States — which is confined to well-defined urban pockets and is easily accessible. Milk occupies pride of place as the most coveted food in the Indian diet, after wheat and rice. Milk-based sweets are a culinary delight in all homes throughout the year.

The milk production is pre-dominantly rooted in the cooperative system. It's focus is on the small rural farmer having one or two cows/buffaloes, yielding 2-3 litres of milk per animal. This system is the basis of Operation Flood, the world’s largest dairy development program.

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The preferred dairy animal is the buffalo. Some 65 per cent of the world buffalo milk is produced in India. It has 30 per cent higher total solids compared to cow milk — an average of 16% vs. 12% for cow milk. Valued for its high fat content (7% vs. 3.5%), it is also high in calcium, phosphorus, lactose and proteins. Buffalo milk is the delight of the milk processor for its more profitable handling.

»Potential for future growth:

Of the three A’s of marketing – availability, acceptability, affordability. Indian dairying is already endowed with the firs two. People in India love to drink milk. Hence no efforts are needed to make it acceptable. Its availability is not a limitation either, because of the ample scope for increasing milk production, giving the prevailing low yields from dairy cattle. It leaves the third vital marketing factor affordability. It has been tried to make it affordable through small poly packs, glass, bottles etc.

»Indian traditional milk products:

Makkhan- unsalted butter

Ghee- butter oil prepaid by heat clarification, for longer shelf life.

Dhai-a type of curd

Paneer- milk mixed with lactic acid to coagulate.

Khoa- evaporated milk, used as abase to produce sweet meals.

The market for indigenous based milk food products is difficult to estimate as most of these products are manufactured at home or in small cottage industries catering to local areas.

»Summary of utilization of milk in India:

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Items Percentage in relation to Total milk production

Drinking milk 44.5

Ghee 32.7

Dahi 7.8

Butter 6.3

Khoa 4.9

Cream 1.9

Ice cream 0.7

Other products (mainly paneer) 1.2

»Milk production:

India’s milk production increased from 88.1 million tones to in 2003-04 to 100 million tones in 2007-08.

India is the largest producer of milk in the world.

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Per capita availability of milk presently is 231grams per day, up from 132 grams per day in 1950.

India’s 3.8 percent annual growth of milk production surpasses the 2 percent growth in population; the net increase in availability is around 2 percent per year.

Per capita availability: recommended-210 gm.

India contributes 35% of total Asian milk.

»Per capita availability in India:

1950 132 gm

1997 214 gm

2020 290 gm

Although milk production has grown as a fast pace during the last three decades (courtesy: Operation flood), milk yield per animal is very low. The main reasons for the low yield are:

Lack of use of scientific practices.

Unavailability of veterinary health services.

Inadequate availability of fodder in all seasons.

Non-descript cows had to be crossbred with exotic semen to increase their milk production to make them more efficient converters of feed.

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◙ Three Phases of development

The scheme sought to establish milk producers' cooperatives in the villages and make modern technology available to them. The broad objectives are to increase milk production ("a flood of milk"), augment rural incomes and transfer to milk producers the profits of milk marketing which are hitherto enjoyed by well-to-do-middlemen.

Phase I:

Phase I of Operation Flood was financed by the sale within India of skimmed milk powder and butter oil gifted by the EC countries via the World Food Program. As founder-chairman of the National Dairy Development Board (NDDB) of India, Dr Kurien finalized the plans and negotiated the details of EEC assistance. He looked after the administration of the scheme as founder-chairman of the erstwhile Indian Dairy Corporation, the project authority for Operation Flood. During its first phase, the project aimed at linking India's 18 best milk sheds with the milk markets of the four metropolitan cities of Delhi, Mumbai, Calcutta and Madras.

Phase II:

Phase II of the project, implemented during 1981-85 raised this to some 136 milksheds linked to over 290 urban markets. The seed capital raised from the sale of WFP/EEC gift products and World Bank loan had created, by end 1985, a self-sustaining system of 43,000 village cooperatives covering 4.25 million milk producers. Milk powder production went up from 22,000 tonnes in the pre project year to 1,40,000 tonnes in

1989, thanks to dairies set up under Operation Flood. The EEC gifts thus helped to promote self-reliance. Direct marketing of milk by producers' cooperatives resulting in the transfer of profits from milk contracts --increased by several million liters per day.

Phase III:

Phase III of Operation Flood (1985-1996) enabled dairy cooperatives to rapidly build up the basic infrastructure required to procure and market more and more milk daily. Facilities were created by the cooperatives to provide better veterinary first-aid health care services to their producer members.

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»NATIONAL DAIRY DEVELOPMENT BOARD:

The National Dairy Development Board (NDDB) was founded in 1965 to replace exploitation

with empowerment, tradition with modernity, stagnation with growth, transforming dairying into

an instrument for the development of India's rural people.

NDDB began its operations with the mission of making dairying a vehicle to a better future for

millions of grassroots milk producers. The mission achieved thrust and direction with the

launching of ”Operation Flood", a programme extending over 26 years and which used World

Bank loan to finance India's emergence as the world's largest milk producing nation.   

Operation Flood's third phase was completed in 1996 and has to its credit a number of

significant achievements.

As on March 2006, India’s 1, 17,575 village dairy cooperatives federated into 170 milk unions

and 15 federations procured on an average 21.5 million liters of milk every day.  12.4 million

Farmers are presently members of village dairy cooperatives.

Since its inception, the Dairy Board has planned and spearheaded India's dairy programmes by

placing dairy development in the hands of milk producers and the professionals they employ to

manage their cooperatives.  In addition, NDDB also promotes other commodity-based

cooperatives, allied industries and veterinary biological on an intensive and nation-wide basis.

The National Dairy Development Board -- initially registered as a society under the Societies Act

1860 -- was merged with the erstwhile Indian Dairy Corporation, a company formed and

registered under the Companies Act 1956, by an Act of India's Parliament - the NDDB Act

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1987 (37 of 1987), with effect from 12 October, 1987.  The new body corporate was declared an

institution of national importance by the Act.

Dr. Amrita Patel

Chairman

National Dairy Development Board

Shri Deepak Tikku

Managing Director

National Dairy Development Board

Operation Flood's success led to NDDB evolving similar programmes for other commodities.

Where potential synergies exist, NDDB has created commercial firms to exploit these for the

benefit of rural producers. Some of NDDB's commercial operations include: Indian

Immunologicals Limited (IIL), Hyderabad, IDMC Limited (IDMC), Anand, Mother Dairy Fruit

& Vegetable Private Limited (MD F&V), Delhi and Dhara Vegetable Oil and Foods Company

Limited (DOFCO), Vadodara

.

In its larger interest to promote the development of cooperatives NDDB has set up seperate units

and works in close association with a number of national level institutions. Some of these

include: Sabarmati Ashram Gaushala (SAG), Bidaj, Animal Breeding Centre (ABC), Salon,

Institute of Rural Management, Anand (IRMA), National Cooperative Dairy Federation of India

(NCDFI), Anand and Foundation for Ecological Security (FES), Anand.

    

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Subsidiaries

Indian Immunological Limited, Hyderabad 

IDMC Limited, Anand

Mother Dairy Fruit & Vegetable Private Limited, Delhi 

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Mother Dairy Core Values:

Let us have a look at certain important aspects of Mother dairy.

Mother dairy's Core Values are aimed at developing a customer-focused, high-performance

organization, which creates value for all its stakeholders.

a) Focus on customers-

At Mother dairy we believe that customer focus is very important. We give importance to deliver

both value & quality to the customer.

b) Excellence-

Mother dairy will strive for excellence in whatever we do. We will take the right path to do

whatever we do and excel in the same.

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ExcellenceExcellence InnovationInnovation Customer Focus

Customer Focus

Core ValuesCore Values

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c) Innovation-

We will constantly innovate and strive to better our processes, products, services and

management practices.

»Quality Standards:

At Mother Dairy, processing of milk is controlled by process automation whereby state-

of-the-art microprocessor technology is adopted to integrate and completely automate all

functions of the milk processing areas to ensure high product quality/ reliability and

safety.

Mother Dairy is an IS/ ISO-9002, IS-15000 HACCP and IS-14001 EMS certified

organization. Moreover, its Quality Assurance Laboratory is certified by National

Accreditation Board for Testing and Calibration Laboratory (NABL)-Department of

Science and Technology, Government of India.

◘Strategy:

Identify and address quality related problems at every stage from the producer at the

village cooperative, to the dairy plant and the process of final delivery to the consumer.

Facilitate improvement of hygiene, sanitation, food safety and operating efficiency in the

dairy plants and sensitise dairy personnel to product quality aspects as per international

standards

◘ Action Plan:

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Phytosanitary, bacteriological and organoleptic quality at all stages.

Development of a comprehensive database on raw milk quality at every stage from

producer to consumer.

Identification of key intervention technologies for each stage

Orientation of Union technical inputs and other support services to emphasise compliance

to national and international quality standards

Encouragement of quality incentives supported by educational programmes for Dairy

Cooperative Society staff, transporters and farmer producers

Establishment of village-level chilling as first stage in cold chain reaching to the plant

and on to the consume Establishment of village-level chilling as first stage in cold chain

reaching to the plant and on to the consumer

Facilitating dairy cooperatives in ISO-9000-2000 (Quality Management Systems), ISO

HACCP (Safety Management Systems) certification and maintain the required plant

conditions under the accreditation on a sustainable basis

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Ethical Principles-

Transparency

Transparency is an important part of the culture. The employees, shareholders, clients,

customers and vendors are given only true information about the company and the business.

In return company expect the same transparency from our people & associates.  

 

Loyalty

Mother Dairy has earned the trust of thousands its clients and millions of its customers

across the globe. The company has established loyal and enduring relationships with the

clients, employees, shareholders, suppliers and stakeholders.

Integrity

Mother Dairy will not engage in unethical, illegal or unfair business practices - and the

company expect the partners to observe the same high standards of ethics that have been the

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Transparency

Transparency Loyalty

LoyaltyIntegrity

Integrity

Ethical PrinciplesEthical Principles

RespectRespect

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hallmark of the company. Wherever the company do business, it will not tolerate business

practices that are not based on the core principles of trust, integrity and fairness. 

Respect

Mother Dairy offers equal opportunities for all employees regardless of their race,

national origin, creed, political beliefs, personal opinions, gender, lifestyle choices or age. As

respect is an inalienable part of the commitment to improve the quality of daily life for those

we serve, Mother dairy is strongly committed to creating a work environment based on

mutual respect for all individuals and building a culture that appreciates and values the

experience and skills of our people.

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Mother Dairy’s constant endeavor to:

◙ Ensure that milk producers and farmers regularly and continually receive market prices by

offering quality milk, milk products and other food products to consumers at competitive prices.

◙ Uphold institutional structures that empower milk producers and farmers through processes

that are equitable.

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PRODUCT MIX OF MOTHER DAIRY:

Mother Dairy Foods Processing Ltd offers the following products:

Mother Dairy markets dairy products like Liquid Milk, Ice Creams, Flavored Milk,

Dahi, Lassi, Mishti Doi, Ghee, White Butter, Table Butter, Cheese, SMP, Dairy

Whitener, and UHT Milk.

Dhara range of edible oils. Today it is a leading brand of edible oils and is available

across the country in over 2, 00, 000 outlets. The brand is currently available in the

following variants: Refined Vegetable Oil, Refined soybean oil, Refined sunflower oil,

Kachi ghani mustard oil and Filtered groundnut oil.

The Safal range of fresh Fruits & Vegetables, Frozen Vegetables and Fruit Juices at a

national level, through its sales and distribution networks, for marketing food items. It

has a chain of 400+ own Fruit and Vegetable shops and more than 20,000 retail outlets in

various parts of the country. Fresh produce from the producers is handled at the

Company’s modern distribution facility in Delhi with an annual capacity of 200,000 MT.

An IQF facility with capacity of around 75 MT per day is also operational in Delhi. A

state-of-the-art fruit processing plant of fruit handling capacity of 120 MT per day, a 100

percent EOU, setup in 1996 at Mumbai supplies quality products in the international

market. With increasing demand another state-of-the-art fruit processing plant has been

set up at Bangalore with fruit handling capacity of around 250 MT per day.

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»DAIRY PRODUCTS:

Milk:

Mother dairy sells various milk variants like BVM, Full cream, Toned, Double toned,

Standardized, Cow and Skimmed. Mother Dairy milk (Bulk Vended Milk) is fortified with

vitamin A @2000 IU per liter of milk as a part of social accountability. This program was started

with the Mother Dairy, Delhi, since February 1980and there after Mother Dairy is continuing this

program on their own as a social responsibility without having any financial assistance from the

Government as well as since it is felt that BVM is generally consumed by the middle / lower

middle / poor strata of the society.

Ice Creams:

Real milk abundant toppings, and an utterly delectable taste. That’s the taste of the Mother dairy

fascinating taste of rich and creamy ice cream. Mother dairy ice creams are now being enjoyed

across the market of Delhi/NCR, Mumbai, Kolkata, Punjab, Rajasthan, U.P & Uttaranchal.

Ghee:

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Mother dairy’s pure ghee made from buffalo milk and has a every quality that you look while

purchasing a ghee. Mother dairy ghee is available in one liter and half liter carton and also in one

liter tines. All the packs are carefully packed to ensure that the rich flavor and aroma of Mother

dairy ghee gets sealed in.

Proboitic:

The proboitic range is available in three ranges;

Active proboitic dahi

Active proboitic lassi

Active plus fiber rich curd

Dahi:

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Mother dairy dahi is made from pasteurized standardized milk which contains 4.5% fat and 10%

SNF. It taste great and it also aid digestion. Available in 200gms, 400gms, and mishti dahi is also

available.

Butter:

Mother dairy butter is delicious, creamy and is so easy to spread. It is available in 100gms,

500gms.

Cheese:

Individually available in three formats: wrapped slices, cubes and spreads.

Flavored milk:

It is made from double toned milk and available in Kesar, Elachi, Chocolate and Vanilla flavors.

»FRUITS AND VEGETABLES:

Fresh fruits

Fresh vegetables

Processed foods

IQF vegetables

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»EDIBLE OIL:

Dhara mustard oil

Dhara groundnut oil

Dhara refined vegetable oil

Dhara health refined sunflower oil

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Process of procurement & distribution of milk:

Distribution of milk is the final stage of milk market industry. Others are preparatory to placing

the products into the hands of the consumer. The quality alone will not assure its wide

distribution which should be planned and executed intelligently. Distribution facilities consist of:

The physical equipment and the personnel required for transporting the product from the

milk storage room to the consumer.

Sales promotion personnel.

Advertising:

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Checking the quality of milk:

At the dairy, stringent hygienic standards are maintained. The milk in the tankers is first checked

for quality and freshness and then unloaded into huge insulated stainless steel storage tanks. The

presence of impurities like urea, neutralizer, and germs like bacteria are checked. All these tests

ensure that only good quality milk is accepted. Once empty, the tankers are thoroughly cleaned

and sanitized using acid and alkali. The tankers are then finally rinsed with water. These tanks

have capacity of 1 lack liters each.

Processing

of milk:

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Unprocessed milk may contain small dirt particles invisible to the naked eye. In order to remove

these particles the milk has to be processed.

The milk is then pasteurized to make it safe for human. This process destroys any disease

causing bacteria and also increases the self life of the milk. During pasteurization the milk is

heated to 72 degree Celsius for 15 seconds and then rapidly cooled down to7 degree Celsius.

This process, unlike boiling, does not affect the nutritional value of the milk.

Fortification with Vitamin A:

Toned milk during processing is fortified with Vitamin A. The deficiency of Vitamin A can lead

to night blindness and skin horning.

Homogenization:

At mother dairy the milk is also homogenized. This ensures that the customers get uniform

amount of cream in their milk. Mother dairy shops sell homogenized toned milk which contains

minimum 3% fat even though you cannot notice it.

Dispatching of milk:

After processing, the milk is chilled and stored in silos and further chilled to about 2C, by the

glycol chilling system, and then dispatched to the milk shops in insulated road milk tankers.

When the tanker arrives at the shop the milk is transferred into a large refrigerated tank.

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Quality control all the way:

A final quality check of the mill is also made at the shop itself. This ensures that the milk

reaching the customers is of same quality as dispatched from the dairy.

Consumer information:

To raise the consumers awareness regarding adulteration of milk, Mother dairy has thrown open

its testing labs. In its laboratories consumers can see for themselves how impurities and

adulterants are easily detected. Mother dairy also has two “mobile labs” that can test milk in the

residential colonies. All this is part of a commitment to provide the consumers with the purest

milk nature has to offer.

Caring for the environment:

Solar panels: In an effort to conserve fuel, mother dairy utilizes the abundant solar energy to

preheat the water going into the boilers. This also minimizes the pollution caused by burning of

fuels like coal, oil etc.

The water used for cleaning equipments and tankers is treated at the effluent treatment plant in

the dairy before being discharged into the sewage system.

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COMPETITORS

Competitors of mother dairy are as follows:

AMUL

DELHI MILK SCHEME

PARAS

PARAM

GOPALJEE

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AMUL

Amul (Anand Milk Union Limited), formed in 1946, is a dairy cooperative movement in India.

It is a brand name managed by an apex cooperative organization, Gujarat Co-operative Milk

Marketing Federation Ltd. (GCMMF), which today is jointly owned by some 2.6 million milk

producers in Gujarat, India.

Amul's product range includes milk powders, milk, butter, ghee, cheese, curd, chocolate, ice

cream, cream, shrikhand, paneer, gulab jamuns, basundi, Nutramul brand and others. In January

2006, Amul plans to launch India's first sports drink Stamina, which will be competing with

Coca Cola's Powerade and PepsiCo's Gatorade.

In August 2007, Amul introduced Kool Koko, a chocolate milk brand extending its product

offering in the milk products segment. Other Amul brands are Amul Kool, a low calorie thirst

quenching drink; Masti Butter Milk; Kool Cafe, ready to drink coffee and India's first sports

drink Stamina.

Amul is the largest food brand in India and world's Largest Pouched Milk Brand with an annual

turnover of US $1504 million (2008-09). Currently Amul has 2.6 million producer members with

milk collection average of 10.16 million litres per day.

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Members: 13 district cooperative milk producers'

Union

No. of Producer Members: 2.79 million

No. of Village Societies: 13,328

Total Milk handling capacity: 11.22 million litres per day

Milk collection (Total - 2008-09): 3.05 billion litres

Milk collection (Daily Average 2008-

09):

8.4 million litres

Milk Drying Capacity: 626 Mts. per day

Cattlefeed manufacturing Capacity: 3500 Mts per day

DELHI MILK SCHEME:

DMS was setup in 1959 with the primary objective of supplying wholesome milk to citizens of

Delhi at reasonable prices, as well as for providing remunerative prices to milk producers. It

manufactures and sale milk products like Ghee, Table Butter, Paneer and flavored milk is also

undertaken as an allied activity. The initial installed capacity of Delhi Milk Scheme for

processing/packing was of 2.55 lack liters of milk per day. However, in order to meet the

increased demand for milk in the city, the capacity was expanded in phases to the level of 5 lack

liters of milk per day. Delhi Milk Scheme has been mainly procuring raw milk from the State

Dairy Federations of the neighboring states and some quantity of milk from the Co-operative

Societies to augment the supplies.

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PARAS:

Paras considered as one of the premium brand in India. A list of our nutritious and premium

quality products includes milk, pure ghee, skimmed powder milk in bulk and consumer pack,

dairy whitener, white butter casein edible and industrial grade.

Paras is in milk business for more than 40 years. An organization involved in quality milk

collection practices since 1960. today handling capacity 1.9 millions liters.

PARAM:

It is a renowned company in India for production of milk products including skimmed milk

powder, whole milk powder, casein, lactose, poly pack milk, poly pack curd, flavored milk and

the company has a annual turnover of more than 1.5 billion.

Its main markets are North America, South America, Eastern Europe, Southeast Asia, Africa,

Oceania, Middle East, Eastern Asia and Western Europe. Total annual sales volume US$10-50

million.

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SWOT ANALYSIS OF MOTHER DAIRY

Strengths:

Demand profile: Absolutely optimistic.

Margins: Quite reasonable, even on packed liquid milk.

Flexibility of product mix: Tremendous. With balancing equipment, you can keep on

adding to your product line.

Availability of raw material: Abundant. Presently, more than 80 per cent of milk

produced is flowing into the unorganized sector, which requires proper channelization.

Technical manpower: Professionally-trained, technical human resource pool, built over

last 30 years.

Support of NDDB is the major strength.

Weaknesses:

Perishability: Pasteurization has overcome this weakness partially. UHT gives milk long

life. Surely, many new processes will follow to improve milk quality and extend its shelf

life.

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Logistics of procurement: Woes of bad roads and inadequate transportation facility make

milk procurement problematic. But with the overall economic improvement in India,

these problems would also get solved.

Problematic distribution: Yes, all is not well with distribution. But then if ice creams can

be sold virtually at every nook and corner, why can’t we sell other dairy products too?

Moreover, it is only a matter of time before we see the emergence of a cold chain linking

the producer to the refrigerator at the consumer’s home!

Competition: With so many newcomers entering this industry, competition is becoming

tougher day by day. But then competition has to be faced as a ground reality. The market

is large enough for many to carve out their niche.

Scare mother dairy outlets.

Opportunities:

Steps should be taken to introduce value-added products like shrikhand, ice creams,

paneer, khoa, flavored milk, dairy sweets, etc. This will lead to a greater presence and

flexibility in the market place along with opportunities in the field of brand building.

Addition of cultured products like yoghurt and cheese lend further strength - both in

terms of utilization of resources and presence in the market place.

A lateral view opens up opportunities in milk proteins through casein, caseinates and

other dietary proteins, further opening up export opportunities.

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Yet another aspect can be the addition of infant foods, geriatric foods and nutritional.

Mother dairy should open more outlets to get to the maximum demand.

Threats:

Milk vendors, the un-organized sector: Today milk vendors are occupying the pride of

place in the industry. Organized dissemination of information about the harm that they

are doing to producers and consumers should see a steady decline in their importance.

Increasing competition from the other brands.

Strong supply chain management by the competitor.

Entry of AMUL in Delhi region posses the greatest threat to mother dairy.

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CONCLUSION

■ Loose milk is preferred by the customers.

■ Mother dairy’s milk is also facing the problem of curdling and smell.

■ the final outcome of the project is that to increase the sale and to increase the customer base,

mother dairy will have to work on the various parameters like QUALITY, TASTE and SMELL.

■ Milk market is totally unpredictable and the organization should be over cautious of complains

that come in the milk as it includes the sentiments of a mother for her kid and she would not

prefer to give anything to her kid of which she is not 100% confident. So company should take

every step to solve this problem which gives a customer satisfaction.

■ Due to non availability in few areas. Mother dairy is facing intense competition due to late

entry because competitors have strongly captured the market.

■ Moreover it was observed that customers are not satisfied with the taste of mother dairy.

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BIBLIOGRAPHY

Websites:

www.motherdairy.com

www.indiadairy.com

www.safalindia.com

www.nddb.com

www.amul.com

www.wikipedia.com

www.google.com

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