moving infrastructure to the cloud: capgemini dynamic services...analytics cloud social enhancing...

Moving Infrastructure to Moving Infrastructure to

I n n o v a t i o n

Analyst Day 2014Analyst Day 2014HolbornHolborn, May 22, May 22

Moving Infrastructure to Moving Infrastructure to the Cloud: Capgemini the Cloud: Capgemini Dynamic ServicesDynamic ServicesLance FriendLance FriendSVP, Infrastructure Dynamic ServicesSVP, Infrastructure Dynamic Services

Service Management EvolutionService Management Evolution

Service Management Evolution

Business IT Interface

In-House IT Management Supplier Management


Service Level and Performance Management


Agile Sourcing

Business Enablement

Micro SourcingGEN NEXT

Tower SourcingGEN 3

Full OutsourcingGEN 2

Simple ITGEN 1

2Copyright © Capgemini 2014. All Rights Reserved

Analyst Day: Capgemini Dynamic Services | Holborn, London | May 22, 2014

Applications

Server/Storage

Networks

Support

Service Management

Applications

Server/Storage

Networks

Support

Multi-Supplier Coordination

Tower Integration

TowerManagement

TowerManagement

TowerManagement

AppsTower

InfraTower 1

InfraTower X

TowerManagement

Service Store

Orchestration for Business

LegacyTowers

ServiceAggregation

Encapsulated Services

SaaS

IaaS

BPaaS

PaaS

The Client Environment

Capgemini’s transformation strategy is centred arou nd the response to the disruptive changes in the market and to help our clients manage the diversity and complexity in meeting demanding business needs .

Delivering personalized and differentiated customer experience through multiple channels

Improving organizational effectiveness, agility and robustness

Disintermediation, new ecosystems, new sourcing models

Transformation themes

Customer Experience Operational Process Business Model

Integration Tools

Platform



through multiple channels

Tech

nolo

gy d

river

s

Mobile

Big Data / Analytics

Cloud

Enhancing customer, employee and supplier collaboration and interactions Social

Transacting and interacting with everybody, anywhere, on any device

Handling Big Data / Supporting real time analytics and transactions

Combining on & off-premise IT resources, moving to on-demand consumption

Optimizing legacy investments in applications and infrastructure Legacy Investments

Expert Services

Service Orchestration

EnterpriseConsumer

Services

App and Service Store

Capgemini Dynamic Services

Orchestration Engine

CloudServices

Brokering

ServiceAggregation

Service Integration

Manage separately contractedand supplied IT services

Ensure services work togetherService

Integration



Held accountable forservice performance

Ensure services work togetherto deliver business benefits

ServiceIntegration

TRANSFORM INFRASTRUCTURE

Our High Level Model

The management of separately contracted and supplied IT services to ensure they consistently work together to deliver business benefits.

Achieved by:1. Centralizing governance

2. Implementing a standard operating model:� People

� Process

Business Stakeholders

Strategy, Sourcing, Value Management

Service Integration & Management

Service Desk

Service Service Service



� Technology

3. Having access to complete service andperformance data

Service Tower

Service Tower Service Tower

Service Tower Service Tower

Service Tower

Legacy Private Cloud Partner Cloud Public Cloud

e.g. Hosting Services

e.g. ISV / Vertical Industry Platforms

e.g. Microsoft, Salesforce.com

e.g. Amazon, Rackspace

Quicker Timeto Value

LowerRisk

FlexibleInfrastructure

ReducedCost

Normalizes and simplifies consumption by consolidating multiple third party services into one

CloudServicesBrokering



Insulates customers from technical details of interacting with clouds

ServicesBrokering

TRANSFORM INFRASTRUCTURE

1 Single and easy to use source of provisioning services

2 Multi-tenant operation

3 Easy to use portal based service store (Membership Access)

4 Services offered are stored in a Master Catalogue

5 Clients can receive a customized version of the Master Catalogue

6Policy engine governs ‘What, Where and How’ services may be provisioned

How does Capgemini’s Cloud Brokered Services work?

Ser

vice

Man

agem

ent

Sec

urity

/Com

plia

nceService Store

Customer Catalogues

Master Catalogue

Policy Engine

Provisioning BillingSer

vice

Man

agem

ent

Sec

urity

/Com

plia

nceService Store

Customer Catalogues

Master Catalogue

Policy Engine

Provisioning Billing



7Provisioning engine triggers the provisioning of services via standardized APIs

8Billing engine consolidates all the metering information related to a specific customer account and provides an automated billing capability

9Performance management, incident-management and general user support is provided as a consolidated service

APIs

Ser

vice

Man

agem

ent

Sec

urity

/Com

plia

nce


Service Source

Service Source

Service Source

Service Source

Ser

vice

Man

agem

ent

Sec

urity

/Com

plia

nce


Service Source

Service Source

Service Source

Service Source

Lower Cost

BetterChoice

MoreControl

GreaterSpeed

Security and Assurance

APIs

www.capgemini.com

The information contained in this presentation is proprietary.© 2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.

About CapgeminiWith more than 130,000 people in over 40 countries, Capgeminiis one of the world's foremost providers of consulting, technologyand outsourcing services. The Group reported 2013 globalrevenues of EUR 10.1 billion.Together with its clients, Capgemini creates and deliversbusiness and technology solutions that fit their needs and drivethe results they want. A deeply multicultural organization,Capgemini has developed its own way of working, theCollaborative Business ExperienceTM, and draws on Rightshore ®,its worldwide delivery model.

moving infrastructure to the cloud: capgemini dynamic services...analytics cloud social enhancing...

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