Moving out can be stressful at the best of times and in the current situation even more so. To help take the

pressure off, try to plan ahead and keep an open dialogue with your landlord, agent or accommodation

provider. For your safety and those around you, social distancing measures must be followed. During

this time your accommodation provider may have changed their end of tenancy procedures to account for

the pandemic, so it’s important that you familiarise yourself and follow them.

MOVING OUT OF YOUR PROPERTY DURING THE PANDEMIC

MOVING OUT CHECK LISTFOLLOW PROCEDURES - Your landlord/provider

may have provided revised end of tenancy

procedures...follow them! If they haven’t, check with

them to find out.

MAIL - Use Royal Mail’s post redirection service to

make sure that confidential post is forwarded to

another address of your choice.

UNWANTED ITEMS & RUBBISH - Remove all

items and rubbish from the property as you may be

charged for cleaners to remove it and it could stop

you from getting your full deposit back.

CLEANING - You need to thoroughly clean the

property at the end of your tenancy. Housemates

should clean their own rooms and communal areas.

A rota will help maintain social distancing.

TV LICENCE - If you have purchased a TV licence

you can get a refund for the summer months if you

are not living in the property. Visit

www.tvlicensing.co.uk or call 0300 790611.

RETURN KEYS - Check with your landlord on how

to return the keys, as they may have revised their

policy due to the pandemic. Ask for a receipt as

proof that you have returned them.

BILLS AND CONTRACTS - Take a final meter

reading before leaving. You should give this to the

landlord and the utility companies directly, if you

pay the bills yourself.

RUBBISH & RECYCLING

Liverpool City Council has a free collection

service called Bulky Bobs for items such as

furniture, mattresses and electrical items. See

www.liverpool.gov.uk for details.

Summer Let�

YOUR NEXT HOME

We begin to advertise short-term summer lets from

April for the months ahead. All properties are

registered with us and are typically available from

May/June until end of August or start of September.

Check the website for details.

UNHAPPY? (EVEN IF YOU LIVE IN A PROPERTY THAT IS NOT REGISTERED)

WE CAN GIVE YOU HOUSING RIGHTS ADVICE

Drop-in sessions at each campus.

Expert housing rights advice.

landlord disputes and more.

Contracts, deposits, disrepair,

Free & confidential.07970 247 209

advice2u@liverpool.ac.uk

www.liverpoolstudenthomes.org

LARGEST CHOICE

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Individual rooms in properties

Shared houses of all sizes

Rooms in private halls Studios

Homestay (living with the owner)

There’s plenty...No need to rush!

Dispose of your rubbish as you would do normally and make

sure that large items are removed or recycled, you may want

to check with the local council to see if recycling centres and

rubbish tips are open for you to dispose of any additional

waste www. liverpool.gov.uk/bins-and-recycling/find-a-

recycling-centre-or-rubbish-tip/

RETURNING TO COLLECT BELONGINGSIt is important that you make arrangements with your

landlord/provider and house mates, to collect your belongings

and avoid returning to the property at the same time. Social

distancing and other safety procedures should be in place.

If you are unable to return to the property contact your

landlord/provider to discuss your options.

If you need help moving out, choose someone who is not

vulnerable. Keep helpers to a minimum and avoid lots of

vehicles visiting the property which could upset neighbours.

Social distancing must be met to keep everyone safe.

Owned and managed by

5 Oxford Street, Liverpool, L7 7HL Lsh@liverpool.ac.uk 0151 794 3296 www.liverpoolstudenthomes.org

GETTING YOUR DEPOSIT BACKAT THE END OF YOUR TENANCY

Your landlord/agent will inform the deposit

protection scheme that the tenancy has

come to an end and how much deposit they

think should be returned to you. You will

then have a choice whether to accept this or

dispute it through the deposit protection

scheme.

what can my landlord claim for out of my deposit?

If you owe the landlord rent at the end

of the tenancy, they can deduct the

amount from your deposit.

what if I disagree with the amount of deposit my landlord wants to return to me?

The tenancy deposit scheme has an Alternative Dispute

Resolution (ADR) process for deposit disputes between

tenants and landlords/agents. It considers evidence

from both sides and will make a final decision to how

much deposit will be returned. If the ADR process is not

used, then the dispute may go to court.

If you and the landlord agree on the amount of deposit to

be returned then you should get the deposit back within

10 days of agreement.

RENT ARREARS

DAMAGE & cleaning

If you have caused damage to the

property and have not fixed it - check

your contract to see what you are

responsible for. Cleaning fees may also

be charged.

how long should it take to get my deposit back?

TOP TIPS TO GET BACK YOUR FULL DEPOSIT

TAKE FINAL METER READINGS - you don’t

want to be paying the next tenant’s bills!

RETURN KEYS - check with your landlord on how

to return the keys, as they may have revised their

policy due to the pandemic. Ask for a receipt as

proof that you have returned them.

The property needs to be returned to the landlord

in the same condition as when you moved in,

except for fair wear and tear.

CHECK YOUR CONTRACT - for your

responsibilities as a tenant and details about

things you cannot do such as using Blu-Tac.

CLEAN! - keep the property clean throughout

the time that you are renting it and have a proper

deep clean at the end of the tenancy.

TAKE DATED PHOTOS - as proof that you’ve left

the property in a good condition.

At the end of the tenancy check the inventory

again to make sure nothing is missing or broken.

replace or fix as needed.

INVENTORY - The landlord may provide this at

the beginning of the tenancy. Check it and note

any damage or faults in the property. If the

landlord does not provide one, then send an email

detailing the damage/faults.

REPORT DISREPAIR - Always tell the landlord

straight away if there are any repairs needed or if

there have been breakages, preferably in writing.

Email the landlord to report disrepair as this is dated proof of communication, which can come in handy if you get into a dispute. Always follow up a phone call with a confirmation email.

DAYS10

BEST TIP

DISPUTE WITH YOUR

LANDLORD?07970 247 209

advice2u@liverpool.ac.ukLSH CAN HELP

WHAT IF MY LANDLORD DOES NOT START THE PROCESS OF RETURNING MY DEPOSIT WITHIN 10 DAYS?Ask your landlord why. If you are not satisfied with their

response then use the dispute procedure of the scheme

where your deposit is protected. If there has been no

agreement, you must start the dispute procedure within 3

months of the end of your tenancy.