moving to service centric management with hp omi…title: steps to a successful bsm implementation...
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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2
Featuring the Run-Time Service Model
HP Business Service Management
Business Service Management
Forrester &
Gartner Leader
Ops Analytics the next big thing!
Unique RTSM engine
Patented Analytics: IT’s crystal ball
Huge Installed Base
Operations Analytics Actionable analytics from events, logs, metrics & topology data
Ensure optimal IT performance and availability… in a dynamic world
Comprehensive visibility and monitoring of hybrid IT
Infrastructure Management ●●
Consolidated management, accelerated root cause analysis
Operations Bridge
End-to-end composite application performance management
Application Management
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Run-time service model Comprehensive, automated and up-to-date model for dynamic services
• End-user experience
• Transactions
• Application diagnostics
Achieve operational excellence… in a dynamic world
HP Business Service Management
• Server, Network, Storage
• Cloud Environments
• Virtualization
• 3rd-party monitoring tools
Universal event
correlation
and
Operations
Intelligence
Reduce MTTR
Reduce OpEx
Improve health
of business
services
Application performance management
Infrastructure management
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This is what we need to serve the business!
… but how to get there best?
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The Journey to a successful BSM implementation
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… but there is much more to consider
Using the right tools is important
Reactive
Applied
Managed
Proactive
Predictive
Consider your starting point scenario
- OM Classic User (OM Windows or OM Unix)
- BSM EUM user with a non-embedded
- event console
- Multi-console user for different areas: network, server, application
- Starting from scratch. You are building a new IT Operation Management infrastructure
Consider where do you want to go
- BSM is not only a fancy user interface on top of OM
- Look for an Operations Bridge?
- Want to move from Node-Centric Monitoring to Service- Centric view?
- Bespoke vs. Out of the box
- Want to measure your IT?
- Want to use advanced correlation scenarios for event reduction?
- Want to introduce automatic monitoring when new servers are added or infra topology changes?
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Stages to success
Business Service Management
• React to infrastructure events
• Domain centric infrastructure component monitoring
Stage 1
Reactive • Apply operational KPIs
within domains • Events consolidation (DC
level) • Infrastructure Discovery • Synthetic transaction and
application monitoring for critical apps
Stage 2
Applied • Manage operations
through organization standards and processes
• Service-centric operations management
• Root cause analysis • Manage end-user
experience • Service Desk integration
Stage 3
Managed • Pro-active service
operations. • Enterprise-governed
standards • Service impact analysis • Application performance
management • KPI-based service
dashboards • ITSM Integration • Automated remediation
Stage 4
Proactive • Predictive service
operations • Continuous Service
improvement • Service capacity planning • Real-time analytics to
predict events • Integrated across IT service
lifecycle
Stage 5
Predictive
Business Service Management Infrastructure Management
Journey to Predictive Service Operations
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Operations Management Disciplines
Business Service Management Infrastructure Management
Journey to Predictive Service Operations
Discip
line
s
Time to Maturity
Basic Advanced Matured
Stage 5 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5
Infrastructure Management
Event Management
Infrastructure Management
Event Management (Consolidated)
Config Management (MA for Agents)
Application Performance Mgmt
Infrastructure Management
Event Management (Gamified)
Config Management (MA for Apps)
Application Performance Mgmt
Service Modelling
Process Automation
Infrastructure Management
Event Management (Gamified)
Config Management (MA 3rd Party)
Application Performance Mgmt
uCMDB integration
Integrated Process Automation
Service-Level Management
Service Analytics
Infrastructure Management
Event Management (Gamified)
Configuration Management
Application Performance Mgmt
RTSM
Integrated Process Automation
Service-Level Management
Service Analytics
DeDuplication / Filtering Correlation (Stream) Correlation (Topology) Correlation (Topology) Correlation (Topology)
Policy Templates
Impact Graphs
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Grow maturity and add additional benefits over time
OpsBridge Implementation Options
Consolidate Events
Control Events
Efficient Operator workflow using
modern UI
Increased user motivation
through Gamification
Easy tuning
Automated monitoring
configuration
Add reporting with SHR
Add End-User Perspective
Self-service / automation
Business service centric
Business service context Adjusted SH calculation
correlation
event enrichment & automation
Add topology as needed / start with ootb topology / add more topology for certain applications/areas over time
TBEC Context-specific
tools/graphs Topo-aware views
Topology-based monitoring
configuration
Complement infrastructure monitoring with end-user perspective
Business-service related reports
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Don’t try to do everything at the same time
Steps to introduce various BSM products (1/2)
• Plan your every single step, mainly the first one: The Model.
− Design it, you could implement the model stage by stage
− The RTSM permits to design or import from external tools Business Service topology: UCMDB, Atrium, Troux or others.
− Define a subset of Business Services and use them to drill any perspective
• Plan how events are mapped to CI and understand the meaning of events.
− This will help you implement advanced BSM features like dashboarding and correlation or SLM
• Introduce E2E
− E2E will give you a Business level View
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Don’t try to do everything at the same time
Steps to introduce various BSM products (2/2)
• Build a dashboard to cover new monitoring tools
• Evaluate a CLIP scenario:
− Service Manager integration
− Automation tools to help incident fast resolutions (mainly Operation Orchestration)
• Introduce Correlation to achieve event reduction and decrease MTTR
• Complement the OpsBridge with OpsAnalytics
• Evaluate SLM to measure your IT against contracts with customers
RTSM
OM classic
E2E
SiteScope
3° Party tools
BSM/OMi
SM
OO
OpsA
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HP explains you how to start your journey
Reuse HP knowledge
• Use the RTSM Best Practice to design a fully compliant model and understand quickly how to implement and tune it. (http://support.openview.hp.com/selfsolve/document/KM00412300)
• Follow the End-to-End Service Monitoring in IT environment Best Practice. It will explain how to deploy and implement smart end-to-end service monitoring solutions to ensure adherence to the level agreed upon between the service provider and the service consumer. (http://support.openview.hp.com/selfsolve/document/KM00446629)
• Other valuable readings:
• Mobile Monitoring (http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Process-Monitoring-for-mobile-best-
practices-for-you/ba-p/6171311#.UlvSSFARCSo)
− Service Health Best Practice (on HP SW Knowledge Base site)
− Topology integration: OM and NNMi (in the standard docs)
… and if you want an expert guide for your journey, ask to HP SW Professional Services
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Steps to introduce an Operations Bridge
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Aggregate • Single pane of glass across performance, events & topology • Consolidate the data across all point tools
Control • Correlate data to find root cause via the RTSM
• Automate actions & monitoring
Team • Collaborate across silos & teams
• Gamify to engage operators and unlock efficiencies
Simplifying your complex world
HP Operations Bridge allows you to “ACT”
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Evolution towards the new style of IT
ACT: Step up the value with OpsBridge
Consolidate Events
Event-Driven Correlation
Add End-User Perspective
Service-Centric Management
Self-Service & Automation +Value
+Value
+Value
+Value
Improve the Health of your Business
with reduced cost and better MTTR
+Value
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Step 1: Consolidate Events
ACT: Step up the value with OpsBridge
• Consolidate events from various domain tools
• Single Pane of glass
• Simple model (mainly node-centric) from BSM connectors, via CMS sync or auto-created
• Event-driven Health Indicators
• Nice overview via Event Dashboard - views and filters to understand impact
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Step 2: Event Driven Correlation
ACT: Step up the value with OpsBridge
• High Quality Events • Remove duplicates • Good-Bad correlation • Check for missing events • Suppression and storm detection • Enrichment (CI, owner, location,
knowledge base, …)
• Event reports via HP Service Health Reporter
• Auto-remediation (e.g. using HP Operations Orchestration)
• Connect Ticket System (e.g. using HP Service Manager)
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Step 3: Add End-User Perspective
ACT: Step up the value with OpsBridge
• Complement infrastructure monitoring with end-user perspective
• Model/discover business services and business applications (following modeling best practices)
• Probes for selected business apps and services (e.g. HP RUM/HP BPM)
• Understand current health in addition to event-driven status
• Topology-Based Event Correlation (TBEC) to further reduce events and pinpoint root causes
• CI centric monitoring – tune parameters
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Step 4: Service-Centric Management
ACT: Step up the value with OpsBridge
• Prioritize events by business impact • Update ticket integration with
business impact • Service health dashboard showing
various KPIs, service watch lists, etc. (following service health best practices)
• Service centric x-domain reports using HP Service Health Reporter
• Service-Level Management to ensure that important SLAs are met
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20
Step 5: Self-Service & Automation
ACT: Step up the value with OpsBridge
• Self-Service for consumers of IT • Service portals
(e.g. integration with HP CSA) • Monitoring as a service • SME can tune monitoring
• OMi Monitoring Automation to: • automatically monitor highly
dynamic environments (new apps, scale-out, moving servers, …)
• automatically configure monitoring tools such as HP SiteScope and HP Operations Agent
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Analytics to understand the unknown
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complementing the Operations Bridge
HP Operations Analytics
Prepare
Big Data store for IT
Connects to all your operations data Stores, indexes and understands
Autom. Analytics
Self-calibrates via machine learning Predicts future behavior
Instant replay
Recreates history with beautiful visualizations Isolates trouble in time… in context
Predict Pinpoint
NOTE: all product views are illustrations and might not represent actual product screens.
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Use modern big data technologies to analyze logs, events, metric and topology
Quickly resolve problems never seen before
Compose search in context
Specify time
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Analytics dashboard within MyBSM
Powerful & Easy
Launch in context of an event
Analyze what happened
e.g.:
• On a given host
• During a specific time period
NOTE: all product views are illustrations and might not represent actual product screens.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What else is important?
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Have a safe journey to a successful OpsBridge implementation
Tips, Tricks and Pitfalls
• Don’t fly too fast! Ensure that value is gained before implementing another step.
• Follow best practices documented by HP. This will help to reduce required customizations, …
• BSM/OMi is not simply a new version of OM: Prepare to gain additional values.
• Integrating existing domain tools may help to introduce the central operations bridge function
• Mature your model (services, infra elements, dependencies, …). The up-to-date RTSM will help to reach a high level of automation.
• Extensive use of “Close and reset health indicator” may indicate that value of event driven correlation / status is not fully achieved yet.
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Get Started Now !! Go here: https://hpln.hp.com/group/business-service-management
In trouble? Get help on your BSM community!
• Find answers, interact with community members
• Browse through the Content Catalog for BSM Content from HP, Partners & Customers
• Visit Expert Blogs for tips, tricks, hints
• Share your integrations, snippets, scripts, articles and everything else the community can benefit from
• Contact HP experts on BSM products and the solution in general
How you can benefit?
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Thank you
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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Backup Slides
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Journey 1
Evolution towards the new style of IT
OpsBridge: reduce cost and gain efficiency
Separated domain tools
Centralized Event Management
Domain Manager
Advanced Management Cockpit
Automated Configuration
Node-centric Monitoring
Event Reduction
Ops Bridge Operational
Efficiency
Cost
Reduction
Event Correlation
Advanced MOM
Single pane of glass Service watch list Federate 3rd party
Automated monitoring configuration Self-service config
Service-centric Monitoring
Model based
KPI driven Bottom-up / top-down analysis X-domain reporting & forecasting
Infrastructure & Application Event & Performance
Central console Federating all sources
De-duplication Message storm Advanced filters
Stream & topology based
Root cause analysis
Predictive Automated base lining Ops Analytics