mtech13: "tools and technologies for social media success" - jamie pappas
DESCRIPTION
Jamie Pappas, Director of Brand Communications & Social Media at Akamai Technologies provides an overview of the different tools used for the organization's success in social media.TRANSCRIPT
Tools and Technologies for Social Media Success
@JamiePappas
Director, Brand Communications & Social Media @Akamai
NEDMA Marketing Technology Summit 2013
©2013 AKAMAI | FASTER FORWARDTM ©2013 AKAMAI | FASTER FORWARDTM
#MTech13 @NEDMA | @JamiePappas @Akamai
Director, Brand Communications & Social Media @Akamai Technologies I have been focused on social social media, e2.0 and enterprise communities for >8 years, digital for >10, marketing for 15 years, with hands-on experience in: • External social media communities • External blogs • External company-owned communities • Internal e2.0 communities • Internal blogs • Executive blogging and social media
A little about me before we get started…
©2013 AKAMAI | FASTER FORWARDTM ©2013 AKAMAI | FASTER FORWARDTM
#MTech13 @NEDMA | @JamiePappas @Akamai
Vision: Transform the way Akamai communicates, engages and collaborates with our key audiences.
Strategy: 1. Integrate social media into all communications touch-points.
2. Embrace active listening.
3. Empower and encourage amplification.
We are building the framework and foundation to empower everyone at Akamai to be social!
Social Marketing at Akamai
©2013 AKAMAI | FASTER FORWARDTM ©2013 AKAMAI | FASTER FORWARDTM
#MTech13 @NEDMA | @JamiePappas @Akamai
An integrated suite of tools is critical to our success SocialEye • Pre-scheduled news/info • Centralized engagement metrics • Workflows, permissions and
content review
HootSuite • Real-time monitoring • Real-time engagement
Radian6 • Long-term metrics • Trending topics/posts • Launch/event buzz • Brand sentiment
Salesforce • Campaign integration • Campaign tracking • Lead gen/sales metrics
Google Analytics • Social referral traffic • Social exit traffic • Benchmarking against
web traffic
©2013 AKAMAI | FASTER FORWARDTM ©2013 AKAMAI | FASTER FORWARDTM
#MTech13 @NEDMA | @JamiePappas @Akamai
Audience Size Across Top 5 Channels
• Akamai has an audience of 61,000+ members across social (+144% over all of 2012)
• Social drove 217M+ views of Akamai content (+61% over all of 2012)
• Social drove 136,000+ mentions of Akamai and our products (+63% over all of 2012)
Facebook 43%
LinkedIn Corporate
Page 37%
Twitter 17%
LinkedIn Customer
Group 2%
YouTube 1%
Conversation Spread Across Top 10 Countries
Cloud 22%
Mobile 26%
Security 26%
Media 26%
Conversation Spread Across Pillar
U.S., 71%
New Zealand,
14%
Japan, 13%
Indonesia, 12%
China, 10%
Venezuela, 9%
Ireland, 9%
Costa Rica, 8%
Germany, 7%
Greece, 7%
Measurement: 2013 Year-to-Date Snapshot