multi channel call recording services
TRANSCRIPT
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Global Call Recording as a service
Multi channel recording to support global customers
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Call Recording specialist
• Touch launched Call Recording as a service in 2010
• Norway implemented MIFID in 2011, first country, first mover
• The service supports MIFID and Personal data act
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EMEA technology Fast 500 the last two years
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touchLegal compliancy
Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive
The service support Personal Data Protection, which is important to prevent un-authorised use of stored data
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Self-service web portal• Role based user accounts
– Secure login
• Powerful search engine
• Search, retrieval, listen, download and administration
• Use scenarios– Training, Self-training (listen to your own calls), Team
leader coaching– Documentation, Sales & agreements– Product, Feedback from customers– Threats, Unpleasant calls
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No recording of private calls
• Flexible whitelist with two types
• Personal whitelist for each employee
• Global whitelist for the whole department/ company
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Right to access information
• Customers and employees can require electronic access to stored personal data
• Compliance Officer must at request immediately make the files available
Touch Call Recording support this function, which can be controlled by Compliance Officer
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Touch SecureStorage and
Management
Operator connector
Skype Recorder
Chat Logger
Chat Logger
Operator connector
Operator connector
Operator connector• Administration• Search engine• Streaming• Logging and trace• Configuration• Reports
Touch Multi Channel Call Recording
PBX Recorder
PBX Recorder
CC Recorder
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Fixed net - PBX Recorder
• PBX Recorder is a recording server for call recording of both in- and outgoing calls, incl. all types of transferred calls
• PBX Recorder is an integrated part of Touch Call Recording service
• On-premise installation
• Support all well known PBX systems
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Mobile Call Recording in the Nordics
• Call Recording in the mobile network
• Touch integration with four different mobile operators to support customer demands
• Support all mobile phone types
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Mobile Call Recording in US
• Call Recording in the mobile network
• Touch integration with one large mobile operators
• Support all mobile phone types
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Mobile Call Recording in UK
• Call Recording in the mobile network
• Touch integration with two different mobile operators to support customer demands
• Support all mobile phone types
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Operator independent Mobile Call Recording
• Touch Call Recorder Pro is a mobile application for call recording of both in- and outgoing calls, incl SMS
• Independent of your mobile operator
• Used in regions where net-centric recording is not available
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Skype Call Recording
• Touch Call Recorder App is a PC application for call recording of both in- and outgoing calls, incl Skype to Skype calls
• Support both hosted and on-premise
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Security
• All files encrypted with unique and strong encryption keys
• ISO/IEC 27001:2005 certified– Information Security
Management System certification