www.FireScope.com | 2100 Main Street, Suite 300, Huntington Beach, CA 92648 | 877.780.3473

Multiply the ROI from Your ServiceNow Investment with Fully Integrated, Real-Time Service Performance Management and Predictive Analytics

Organizations invest in ServiceNow as part of a transformation toward a service-oriented culture, where IT can shift from a focus on maintenance toward a focus on meaningful innovation. Unfortunately, the proliferation of multiple monitoring and management tools is holding them back due to a lack of standards, endless integration and configuration chores as well as fragmented visibility. This doesn’t have to be the case.

The latest expansion in the integration between FireScope and ServiceNow enables organizations to achieve a global, cloud-based platform for IT comprising tightly integrated incident management, real-time service performance management and predictive analytics.

Business Value: • Organizations need only maintain a single system of record in

ServiceNow CMDB to achieve a complete 360-degree view of service management.

• Enables a “Zero Touch” scenario wherein FireScope identifies degradation of a service or capacity issue, automatically generates an incident in ServiceNow which then triggers automation to remediate the incident. Issues are now resolved before users are impacted, and IT is freed up to focus on strategic initiatives.

• IT gains a consistent, standardized service model, improving communication across teams and disciplines and provides a clear line of sight between technology performance and business outcomes.

• Eliminates integration risks and significant manual efforts maintaining multiple solution configurations, enabling hundreds of man hours to be refocused on driving innovation.

The End of Complexity. Previously, organizations had only one choice if they wanted to consolidate and standardize around a global platform for IT; engaging a Big-4 vendor to implement a complex suite made up of multiple products that required over a year to implement and carried significant integration risks. Now, the same capabilities can be achieved with just two, tightly integrated, cloud-based products that can be delivered in days. Get started today by visiting http://www.firescope.com/ServiceNow and requesting a demo.

www.FireScope.com | 2100 Main Street, Suite 300, Huntington Beach, CA 92648 | 877.780.3473

FireScope + ServiceNow Integration Capabilities

FireScope Stratis OverviewFireScope Stratis is FireScope’s on or off premise cloud platform that enables global enterprises to achieve a single monitoring platform of record. Leveraging the power of Big Data, 3 layers of elastic scalability and secure multi-tenancy out of the box, FireScope Stratis empowers organizations to find new insights into how their technology is impacting customer experiences and business outcomes and to get ahead of service delivery issues before users are affected.

ServiceNow CMDB Integration:• Web service interconnectivity synchronizes ServiceNow CMDB CI data with FireScope Stratis, with dependencies and relationships intact.

• FireScope Stratis then performs API-enhanced discovery on these assets to automatically configure attribute data collection, event analysis and dashboards.

• Key business data reflecting service performance is aggregated from business applications and user experience continuous testing performed from FireScope Stratis enriches service policies and SLA analysis by correlating the impact of downstream performance issues on business outcomes and customer experiences.

• Each member of IT, as well as business owners and line of business leaders gain customized dashboards visualizing performance appropriate to their operational role and personal preferences.

• As new Services and Configuration Items are added, modified or decommissioned in the ServiceNow CMDB, they are immediately pushed to FireScope for automated real-time monitoring, enabling a self-sustaining infrastructure.

• All configuration performed through web-based wizards, no need to write code or engage in long-term professional services engagement.

ServiceNow Incident Management Integration:• FireScope Stratis continuously monitors service health and performance across the entire service stack, from user experiences and business

metrics to application to environmentals. As a line-of-business incident occurs, FireScope leverages web service integration with ServiceNow to automatically generate an Incident, enriched with information regarding root-cause and financial impact.

• While the Incident is open, FireScope Stratis continuously synchronizes notes and updates from ServiceNow, so users within FireScope can easily drill into events and see all relevant technology and business data, as well as ServiceNow information without the need to leave their FireScope dashboard.

• FireScope Stratis can automatically close the Incident in ServiceNow if normal conditions are identified, reducing average incident resolution times. Conversely, if the incident is closed in ServiceNow, FireScope automatically closes relevant events and verifies that normal performance has been achieved.

• As with CMDB integration, all configuration is performed through web-based wizards that guide users through the process of integration FireScope and ServiceNow.