multiservice debug lookup

7/29/2019 Multiservice Debug Lookup

1/3

Table of ContentsMultiservice Voice Debug Lookup....................................................................................................................1

Document ID: 49680................................................................................................................................1

Introduction................... .......................................................................................................................................1

Prerequisites.................. .......................................................................................................................................1

Requirements..........................................................................................................................................1

Components Used...................................................................................................................................1

Conventions............................................................................................................................................1

Usage Guidelines.................................................................................................................................................1

Voice Debug Lookup...........................................................................................................................................2

Related Information.............................................................................................................................................2

Cisco Multiservice Voice Debug Lookup

i


2/3

Multiservice Voice Debug Lookup

Document ID: 49680

Introduction

Prerequisites

Requirements

Components Used

Conventions

Usage Guidelines

Voice Debug Lookup

Related Information

Introduction

The Voice Debug Lookup tool provides the most useful debug and show commands used to resolve a given

type of voicerelated problem. There are many different and distinct categories for a voice problem in a

network. This tool clearly identifies the most helpful debug and show commands toward a resolution giventhe protocols, features, platform, and functionality used in your voice network. The user identifies the

protocols, features, platform, and functionality, with the provision that the problem experienced is directly or

indirectly related to these aspects of the network. The tool then lists the most helpful debug and show

commands which are collected from the network.

The information provided by this tool enables the Cisco Technical Support engineer to resolve your problem

faster and more efficiently when you open a Technical Support service request. It also familiarizes you further

with the problem and the associated debug and show commands to identify the source of the problem. The

tool does not explain how to interpret the debug and show command output.

Prerequisites

Requirements

In order to benefit from the Voice Debug Lookup tool, you need access to your network and the ability to turn

on debugs and capture output.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

For more information on document conventions, see the Technical Tips Conventions.

Usage Guidelines

Complete these steps to best utilize the Voice Debug Lookup tool for your Technical Support service request:

Identify the type of problem in your voice network.6.



3/3

Find the set of appropriate debug and show commands using the Voice Debug Lookup tool.

For Cisco IOS Gateways and Cisco CallManager Express, configure the router to log the debugs in

the router logging buffer or syslog server. This step is necessary because the voice debugs are

intensive in size. For further details, choose either the How to collect debugs in IOS Voice Gateway

or How to collect debugs in CCME option in the Voice Debug Lookup tool.

For Cisco 6608 Gateway trace configuration information, refer to 6608 Gateway Trace Collection

using the Dick Tracy Tool. For Cisco CallManager trace configuration information, refer to Set UpCisco CallManager Traces for Cisco Technical Support.

1.

Enable the debugs in the origination and destination gateways/devices.

Recreate the problem.

Collect the debug and show command output from the router logging buffer or syslog server.2.

3.

4.

5.

Open a service request and attach the collected debug and show command output to the service request notes.

You also may send this information directly to the Technical Support engineer if you have already opened a

service request.

Voice Debug Lookup

Product Type

Problem Scope

Problem Type

Software Version

Related Information

Voice Technology Support

Voice and IP Communications Product Support

Voice, Telephony and Messaging TAC eLearning Solutions

Recommended Reading: Troubleshooting Cisco IP Telephony

Technical Support Cisco Systems

All contents are Copyright 19922004 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.

Updated: Feb 18, 2005 Document ID: 49680


multiservice debug lookup

Documents