mumbai dabbawalla final

8/6/2019 Mumbai Dabbawalla Final

http://slidepdf.com/reader/full/mumbai-dabbawalla-final 1/21



Introduction

� A dabbawala (one who carries the box ), is aperson in the Indian city of Mumbai whose job isto carry and deliver freshly made food from homein lunch boxes to office workers.

� The dabbawala originated in 1880, when Indiawas under British rule.

� Mission of the Dabbawalas is ³to server their customers on time´



What is NMTBSA?(Nutan Mumbai Tiffin Box Suppliers

Association)

� History : Started in 1880

� Charitable trust : Registered in 1956� Avg. Literacy Rate : 8th Grade Schooling

� Total area coverage : 60 Kms

� Employee Strength : 5000

� Number of Tiffin's : 2,00,000 Tiffin Boxes

i.e. 4,00,000 transactionsevery day.

� Time taken : 3 hrs



y Low cost delivery

y Delivery reliability

y Decentralization

y Perceived equality

y Suburban railway network



WHEN THEY CAN DO IT WITHOUTIT

WHY WE CAN NOT DO BETTER WITH IT?

We have IT, we have ERP, we are all highlyeducated«.we should produce better resultsthen µuneducated Dabbawala¶

SIX SIGMA IS A MUST FOR EVERY

PROGRESSIVE ORGANIZATIONUse ERP / MIS to measure the defects andimprove quality



y

Error Rate : 1 in 16 million transactionsy Six Sigma performance (99.999999)y Technological Backup : Nil.y

Cost of service - Rs. 200/month ($ 4.00/month)y Standard price for all (Weight, Distance, Space)y Rs. 50 Cr. Turnover approx.[200,000*200=400,000,00 p.m. i.e 48 crore p.a.]

y No strike record as each one a share holder

y Earnings -5000 to 6000 p.m.



HR Practices they follow

� Flat organization

� No hire and fire rule

� Community based Recruitment� Sharing common beliefs, values, ethics

� Following of strict dress code

� Loyalty & trust is their monopoly

� Training provided to the new joinees

� Owner + Employee is the designation of each

� Quarterly Meetings to discuss issues



These are as follows: Threat of new entrants

Current competition

Bargaining power of

buyers

Bargaining power of sellersThreat of a new substitute

product or service



1st group ±

Rs 125000 Total earnings -20 People

Rs 35000 Maintenance cost

Tiffin luggage basket pass ± Rs 180 per person.

Maintenance of cycles ± Rs 300 ± 2 cycles per month.

Maintenance of wooden boxes ± Rs 100 per person .

T.C , police robbery of Tiffin Rs 500 yearly.

Organizational fee Rs 15 per head.

Puja held per station Rs 50 per head.



Logistics is happening 24 hrs a day,7 days a weekand 52 weeks a year.

Logistical competency is achieved by coordinating

the following: Network Design

Information

Transportation Inventory

Warehousing



y Let us now look at an example of these codes on the tiffins to better understand the system and what it alldenotes:



Zone for destinstion

Collection from Home

Point of

aggregation& storing

A B C

D E

Grant Road(12)

Churchgate(1-10)

Lower Parel(14)

1

2

3

4

5

6

7

Distribution by Carrier at

lunchtime to office



10:34-11:20 am

This time period is actually the journey time. Thedabbawalas load the wooden crates filled with tiffins

onto the luggage or goods compartment in the train.



y11:20 ² 12:30 pm

y At this stage, the unloading takes place at the

destination stationy Re-arrangement of tiffins takes place as per the

destination area and destination building



� 1:15 ² 2:00 pm� H

ere on begins the collection process where thedabbawalas have to pick up the tiffins from theoffices where they had delivered almost an hour ago.



y 2:00 ² 2:30 pmy The group members meet for the segregation as per the

destination suburb.



y

2:48 ² 3:30 pmy The return journey by train where the group

finally meets up after the day·s routine of dispatching and collecting from variousdestination offices

y Usually, since it is more of a pleasant journeycompared to the earlier part of the day, the

dabbawalas lighten up the moment with merrymaking, joking around and singing.



y 3:30 ² 4:00 pm

y This is the stage where the final sorting anddispatch takes place. The group meets up atorigin station and they finally sort out the

tiffins as per the origin area



y Meetings of Confederation of Indian Industries ( CII).

y Stanfort University delegation toIndia.

y SymbiosysManagement School -Pune.

y Bharat Petroleum CorporationLtd.

y Global Business School- Nagpur.

y NMDalmiaCollege -Mumbai.

y National Stock Exchange -Mumbai.

y Reserve Bank Of India.

y Mahindra &Mahira - Kandivli (Mumbai ) and Nasik.

y Sandoz Pharmaceuticals -Mumbai.

y Indian School Of Business (ISB) -Hyderabad.

y GEMoney Servicing - Hyderabad.

y Microsoft - Gurgoan.

y Genpact - Hyderabad.

y Community of cooked food - Itly.

y Accenture -Mumbai.



THANK YOU

mumbai dabbawalla final

Documents