my enterprise ux strategy - sap · pdf filemy enterprise ux strategy what should i do now to...

My Enterprise UX Strategy What should I do now to improve the user experience in my company?

Jürgen Jakowski, SAP SEPublic

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Public

User interface and user experienceWhat is actually the difference?

USER EXPERIENCEUSER INTERFACE


Listen to the user / customerOften the current situation is not known fully or at all

Customer User


Agenda

Why should I want to improve the user experience?

Ways to my UX strategy?

How can I implement my UX strategy?

How can SAP help me?

Summary


Potential benefits for improving the user experienceMaximum values based on more than 100 projects conducted worldwide*

* Results from SAP Design Services Portfolio. For more information, see: https://www.youtube.com/watch?v=4uAHJV4OqAA

increased utilization

USAGE

+60%productivity increase

PRODUCTIVITY

+50%reduced training costs

TRAINING COSTS

-80%

http://www.youtube.com/watch?v=4uAHJV4OqAA&list=PLpQebylHrdh79MGiVSOrWZ1zidogFOQRf&app=desktop



Influence and effectMeasurable user satisfaction is a profitable goal

USAGE PRODUCTIVITY

TRAINING COSTS DATA QUALITY

User Satisfaction

ROIReturn on Investment

KPIsMeasurability




What will I take on board?

User experience has a

measurable effect on costs

I can have

a positive influence on this effect


Agenda





Summary


What is a strategy?An important means of achieving organized UX improvement

Current

situation Vision

Mission(s)

Roadmap

Value-adding

results

Value-adding

results

Value-adding

results

Value-adding

results

Value

Res

KPIs


My UX strategyThe fundamental decisions from the strategic and technical viewpoints

STRATEGIC TECHNICAL

ADOPT

ADAPT

DEVELOPCONCERN

ANALYZE

TACTICS

https://www.youtube.com/watch?v=4Gq9xXCTwYY

https://www.youtube.com/watch?v=4Gq9xXCTwYY


ADAPT

ADOPT

2

My UX strategy - Various approaches lead to the goalConcern-based approach - Theory

Topic

DEVELOP

ADAPT

Concern 4 Topic

CONCERN

Concern 2

Concern 3

Concern 1

1


My UX strategy - Various approaches lead to the goalConcern-based approach - Practice

CONCERN

Current situation

SUMMARY This concern describes a customer and user situation that can be found

quite often at customers. It includes on the one hand a customer

environment that is almost up-to-date, maybe not in terms of the activated

applications, but from a technical viewpoint. On the other hand the user

does not benefit from the latest technical enhancements.

While the user which uses SAP GUI for Windows might be nearly happy

with the user interfaces and the user experience, there is still the concern

of "how to get my user more productive". <more>

CUSTOMER Existing SAP customer

Implemented SAP components: SAP ECC 6.07

Limited existing technical skills as regards UI/UX improvements

USER Professional user

Experience with SAP for many years

Uses Dynpro ABAP applications only

Uses SAP Menu and T-Codes, no “Easy Access Menu”

Is usually connected to one system using SAP GUI for Windows

Uses a small number of transactions

Recommended Steps

Methods and Approaches

01 REVIEW 02 REVIEW 04 BUILD

SAP UX StrategyList of typical UX improvement

questions & answers

Your own UX Customer/

improvement strategy

Most relevant topics in SAP UX Explorer

01 EVALUATE 02 EVALUATE 03 EVALUATE

04 EVALUATE

SAP NetWeaver Business ClientSAP NetWeaver Business Client

Side panels (with pre-defined content)

SAP NetWeaver Business Client

Search (with SAP Enterprise Search)

SAP NetWeaver Business Client

Technical Roles (with pre-defined content)

05 EVALUATE

SAP POWL

with pre-defined content

Assisting Services from SAP

01 SELF SERVICE 02 CONSULTING 03 CONSULTING 04 RDS

SAP UX Explorer SAP Design Services SAP NWBC Starter-Pack (LGD)

SAP Side Panel Content for SAP

NetWeaver Business Client

rapid-deployment solution

https://uxexplorer.hana.ondemand.com/_item.html?id=140#!/overview

https://uxexplorer.hana.ondemand.com/_questions.html





















https://uxexplorer.hana.ondemand.com/









ADAPT

ADOPT

5

My UX strategy - Various approaches lead to the goalAnalytical approach - Theory

ANALYZE

Quantity structure

Business Values

Surveys

12 3

4Topic


My UX strategy - Various approaches lead to the goalAnalytical approach - Practice

TECHNICAL

ANALYSISExample: Workload Monitor

Application

/ Transaction

Business

Rating

User

Satisfaction

UI

Complexity

Adopt

Option

BUSINESS

JUDGEMENTExample: Value of related

business process

USER SURVEYExample: Satisfaction with

given application / transaction

IT ASSESSMENTExamples: UI complexity,

available adopt-adapt-develop

options

Adapt

Option

Develop

Option

VA01 HIGH MEDIUM HIGH WDA / Fiori Personas N/A

https://www.youtube.com/watch?v=eB0yjHLYE1Y&index=4&list=PLpQebylHrdh79MGiVSOrWZ1zidogFOQRf

https://www.youtube.com/watch?v=eB0yjHLYE1Y&index=4&list=PLpQebylHrdh79MGiVSOrWZ1zidogFOQRf


ADAPT

ADOPT

DEVELOP(visual prototype)

My UX strategy - Various approaches lead to the goalTactical approach - Theory

TACTICS

12

3

Topic

CONCERN

ANALYZE


My UX strategy - Various approaches lead to the goalTactical approach - Practice

Stakeholders Concerns Methods Detailed information

CEO

CIO

Business Process Owner

End user

Developer

User Interface Designer

Administrator

UX Project Leader

Software Architect

Instructors

• How can I modernize the user experience of my users?

• How can I minimize the costs/financial impact of a UX

improvement?

• How to reduce the implementation time for UX improving UI

technologies?

• How can I provide a good developing environment for my

developers?

• How is this going to affect my TCI and TCO?

• How can I Improve the productivity of my user (expand usage

of process)?

• How can I react to users complaining about user interface

issues?

• How can I improve the intuitiveness of my ESS/MSS

scenarios?

• How can I improve my SAP CRM-based user experience?

• Adopting UX improvements for

SAP Solutions

• Adapting user interfaces of SAP

solutions

• Developing new user interfaces

with SAP UI technologies

CEO

CIOBusiness Process Owner

End user

Developer

User Interface Designer

Administrator

UX Project Leader

Software Architect

Instructors

• How can I modernize the user experience of my users?

• How can I minimize the costs/financial impact of a UX

improvement?

• How to reduce the implementation time for UX improving UI

technologies?

• How can I provide a good developing environment for my

developers?

• How is this going to affect my TCI and TCO?

• How can I Improve the productivity of my

user (expand usage of process)?• How can I react to users complaining about user interface

issues?

• How can I improve the intuitiveness of my ESS/MSS

scenarios?

• How can I improve my SAP CRM-based user experience?

• Adopting UX improvements for

SAP Solutions

• Adapting user

interfaces of SAP

solutions• Developing new user interfaces

with SAP UI technologies

• UI Frameworks that support

easy adaptation of user

interfaces

• UI Tools that support easy

adaptation of user interfaces

• Best practices for UX

adaptation

• SAP services for UX

adaptation



My UX strategy should have a vision

and clearly defined missions and

KPIs

There are a number of strategic

approaches (concern-, analysis-, and

tactics-based)

There are various technical

implementation options

(Adopt, Adapt, Develop)


Agenda





Summary


How can I implement my UX strategy?Our suggestion for an appropriate improvement process

MY

UX STRATEGY

YOUR EXISTING

BOUNDARIES

CONTINUOUS

IMPROVEMENT

POC

http://www.youtube.com/watch?v=f4Q15knsrsc&index=13&list=PLpQebylHrdh79MGiVSOrWZ1zidogFOQRf

http://www.youtube.com/watch?v=f4Q15knsrsc&index=13&list=PLpQebylHrdh79MGiVSOrWZ1zidogFOQRf


Input parametersWhat influences my strategy

Topics in the SAP UX Explorer

Enterprise UX Strategy

SAP UX Strategy

System Usability Scale (SUS)

Software Usability

Measurement Inventory (SUMI)

SAP UX Explorer – Video Series

Why should I create my own UX strategy

How user satisfaction can be measured

SAP Services

Self-services

SAP UX Explorer

SAP Innovation Discovery

Consulting & Support Services

UX Advisory for Technology

UX Advisory for Business Value

Human Values(usability, desirability)

Examples

User Types

Preferences

Environment

Business(viability)

Examples

Corporate Strategy

Business

Requirements

SAP Solutions

IT Solutions

Technology(feasibility)

Examples

IT Environment

SAP Technologies

SAP UX Strategy

Technical Knowledge


https://uxexplorer.hana.ondemand.com/_item.html?id=141




https://www.youtube.com/watch?v=LhpUJZ3cEdU

http://www.youtube.com/watch?v=v04V8HM_BPo

http://sap.com/uxexplorer





“Knowledge & Learning” phaseA continuous process



SAP UX Strategy


General options to improve user

experience

Process setup of an UX improvement

project

SAP Services

Self-services

SAP UX Explorer





Methods

Applications & Technologies

Instructions & Templates

Strategies



http://www.youtube.com/watch?v=4Gq9xXCTwYY

http://www.youtube.com/watch?v=f4Q15knsrsc






“Discover & Plan” phaseIdentifying promising areas and defining goals





project

SAP Services

Self-services

SAP UX Explorer





Proof-of-Concept for User Experience

Other Services

SAP Rapid Deployment Solutions (RDS)

Today 12 months6 months

Planning

Roadmap

POC

POC










"Deliver & Measure" phase Implementing the roadmap and measuring the results



System Usability Scale (SUS)

Software Usability

Measurement Inventory (SUMI)



project

How user satisfaction can be measured

SAP Services




Other Services

SAP Rapid Deployment Solutions (RDS)

Survey /

Result trackingPOC

User satisfaction

Roadmap





http://www.youtube.com/watch?v=v04V8HM_BPo





“Sustain” phaseProtecting and further improving results



SAP Services


Set-up of

User Experience Center of ExcellenceCenterof

Excellence




ResultsContinuous flow of improvements



SAP Services


Setting up

User Experience Center of Excellence

Value-adding

results

Value-adding

results

Value-adding

results







There is a tried

and tested process template

This process template covers

all relevant steps from the

initial situation through to

the value-adding result


Agenda





Summary


How will SAP support me?Information sources and “Self-services” which are relevant to UX

SAP UX Communityhttp://experience.sap.com

SAP UX Explorerhttp://sap.com/uxexplorer

SAP Innovation Discoveryhttps://service.sap.com/innovation-discovery

Service type Self-service Self-service Community

Availability All SAP customers and partners All

Main topics• SAP UI technologies

• Enterprise UX strategy

• Innovations in SAP applications

• Innovations relevant to UX

in SAP applications

• User Experience & Design

• Usability & Design methods

• SAP UX Strategy

Target group

• IT decision-makers

• IT architects

• UX developers &

consultants

• Business decision makers

• Business experts & architects

• Application experts,

key users & consultants

• IT & business experts

interested in design

• Designers and UX professionals


How will SAP support me?Use the SAP UX Explorer as a central entry point

DSAG press release of 03/19/2014 (German)

DSAG video on SAP UX Explorer (German)


Use the SAP UX Explorer to quickly identify

the topics relevant to you

Use the option to compare new topics with those already

familiar to you or to recognize dependencies.

Do you have any questions which the SAP UX Explorer cannot

answer for you? Write to: [email protected]

DSAG recommends the use of the

SAP UX Explorer

http://www.dsag.de/pressemitteilungen/dsag-videoreihe-zu-cloud-und-usability

https://www.youtube.com/watch?v=b-41HaUqhBE&feature=youtu.be



http://www.sap.com/uxexplorer

mailto:[email protected]

https://www.youtube.com/watch?v=IF8Fd2rHu2o

https://www.youtube.com/watch?v=IF8Fd2rHu2o


The SAP User Experience (UX) StrategyThe principal UI technologies for the SAP UX Strategy

UI Clients (more information)

Provide access to applications

UI T

ech

no

log

ies

SAP GUI (more information)

SAP Fiori launchpad (more information)

SAP NetWeaver Business Client (more information)

SAP Enterprise Portal (more information)

SAP Screen Personas (more information)

SAP River RDE (more information)

UI theme designer (more information)

Floorplan Manager (more information)

SAPUI5 (more information)

OpenUI5 (more information)

Web Dynpro ABAP (more information)

UI Tools (more information)

Help adapt existing applications and in new

development

UI Frameworks (more information)

Programming environments for developing

new applications and their interfaces.

















How will SAP support me?Services of SAP Consulting and SAP Support

SAP offers a number of services which can provide support for various aspects of a UX project

All the services available are documented in the SAP UX Explorer (more information)

Services can be requested directly at [email protected]

SAP Design Services




SAP and its partners can help

me in implementing my UX strategy

The SAP UX Explorer is a good

starting point and leads to all the

relevant information


Agenda





Summary


How precisely should I continue?After this presentation you should start with the following points

1. Gathering initial inspiration

Use the introductory video to familiarize yourself with the functions of the SAP UX Explorer

Then begin with the eight rules for UX improvement and the answers to typical UI / UX questions

Use the search in the SAP UX Explorer to quickly identify further interesting and valuable information about topics you

are familiar with.

2. Internalize the SAP UX Strategy

Familiarize yourself with the SAP UX Strategy

Use the SAP UX Explorer to understand relationships between the SAP UX Strategy and topics which are relevant to

you.

3. Involving lines of business

Refer co-workers from the user departments to the SAP Innovation Discovery Tool so that they can identify

innovations in their existing environment.

4. Launching your own strategy

Begin by drawing up an (initially rough) UX strategy. To do this, use the information on the Enterprise UX Strategy and

start with the first phase.

https://www.youtube.com/watch?v=c-dPQvqY_kI

https://experience.sap.com/basics/eight-rules-for-a-good-ux-improvement-project/





https://apps.support.sap.com/innovation-discovery/


my enterprise ux strategy - sap · pdf filemy enterprise ux strategy what should i do now to...

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