http://www.canadianadmin.ca/

www.canadianadmin.ca

NATIONAL BOARDEXECUTIVESUMMARY

PRESIDENT'S MESSAGEKatherine Vaillancourt

It truly has been a year of learning, growing andthriving for the Association of AdministrativeProfessionals! I am truly honoured and humbled toserve AAP and our members in the role of NationalDirector-President. Thank you to all the membersof the National Board for your commitment,passion and drive. It is a true blessing to work withamazing, dedicated and thought provoking leaderswho support and promote AAP’s mission,vision and values. Thank you to all the members ofthe executives at our local branches, our amazingvolunteers, and to our members for continuing tostrive for excellence and professionalism. I am aproud member of the AAP family and look forwardto working with all of you as we move towards anew year of growth and development. As National Director-President, my responsibilitiesinclude representing AAP in all organization-relatedmatters and activities. This includes boardgovernance, communications, corporatereputation, strategic planning, branch support anddevelopment, national sponsorships andpartnerships, and non-profit growth opportunities.

SUMMARY

In October 2019, the National Board conducted aone-day facilitated strategic plan session anddeveloped the key strategic blueprints highlighted intoday’s plan. By taking into consideration the METrecommendations, the market analysis from theCapstone Project, and the vision of both the branchesand the National Board, we have developed astrategic plan that is engaging, inclusive, growth-focused and current in the needs of today’sadministrative professional.A strategy statement has been developed, as well asthree strategic goals that the National Board andbranches will accomplish together. In return, AAP’sengagement levels will improve, and our memberswill reap the benefits of the changes that will beimplemented over the next three years.

AAP Strategic Plan

Strategic PartnershipsAAP has continued to build its strategic partnership portfolio through relationship building with new sponsors. In 2019-2020, AAP has built newpartnerships with Microsoft, Google, Meeting EncoreLtd., TravelPerk, The International Centre, EvolutionAV, Editors Canada, Broadway Across Canada, BobMinhas, Digital Leads Online, Glynis E. Devine andAlmenta International. We have also continued ourpartnerships with #AdminsRock, APC, Rhonda Scharf,Executive Secretary Magazine, Canadian Meetings &Events Expo, Choice Hotels and Resume Target. TheNational Board will continue building our strategicpartnership portfolio as we move towards the nextphase of our organization’s development.

PRESIDENT'S MESSAGEKatherine Vaillancourt

AAP IN NUMBERS...

8 CURRENTNUMBER OFBRANCHES

174 NEW MEMBERS IN 2019-2020

69NUMBER OF YEARSAAP HAS BEEN ANASSOCIATION

503

TOTAL MEMBERS IN 2019-2020

This year brought so many exciting and significantevents, not only with the Association, but also for meprofessionally. What a memorable year this has been.They said, “third time’s a charm” and indeed, for my3rd year in the position, there has been so manymovements and activities that happened.

Proud to say, the membership continued to grow.This year we passed over 100+ MAL members, anumber I am truly proud of. Some internationalmembers are now landed immigrants. This means,our Association is not only a huge source ofknowledge, competency and skills, it also now attractsattention far and wide. We have members as far asUK, Nigeria and Qatar.  Another significant event happened this year was myretirement. After serving The City of Calgary for 22fruitful years, I said “Sayonara” to my belovedprofession. It was a decision that didn’t come easy.However, since my parents’ passing 8 years ago andmy own health scare of brain aneurysm 4 years ago,I’ve made up my mind since then to opt for my“quality” of life as opposed to “quantity” in life. Today,as I am writing this report, I am a happy, fulfilled anda proud admin retiree at 55! Now I can devote moretime for my passion and in serving my fellow adminswith AAP!

Last year, I helped re-activate the OttawaBranch and this year, I am very happy anddelighted to have helped open a totally brand-new branch, the RedDeer Branch. Combined efforts from National Boardand the enthusiasm of the founding members inRed Deer paved the way for me to make thishappen. On January 25, 2020, National Boardmembers approved the interim operation of thebranch with the leadership of Alison Lemire as theinterim president.

Formation of aNew Branch -Red Deer

Membership

VICE-PRESIDENT & MAL-LIAISONEvelyn Serbout

SUMMARY

This is another busy year!  As of March 31, 2020, MALhas once again reached the 100+ level with a totalof 113. Below shows a chart of which regions ourMALs represent:

ONT28.3%

AB22.1%

BC21.2%

INT6.2%

QC6.2%

MB5.3%

NS5.3%

SK2.7%PEI

0.9%

TREASURERJulie Lemoine, CAP

Maintained financial records, received membershipfunds, prepared deposits, and disbursed funds, asauthorized by the National Board.Reconciled bank statements.Renewed the GIC for another three years.Maintained the membership database. Updatedwebsite access to the Members Area and issuedreceipts. Provided monthly updates to the NationalBoard, Branch Presidents, and MembershipCoordinators.Answered questions and provided assistance tonew and renewing members.Processed and tracked CCAP enrollments, jobpostings, and sponsorships. Tracking sheets wererevised to include more information and sharedwith the National Director-Registrar and NationalDirector-Past President.Prepared Branch rebate cheques up to March 31,2020.Prepared financial statement to March 31, 2020,and submitted to the Accounting firm for audit.

It has been a very busy first year! The following iswhat we accomplished:

SUMMARY

Annual membership (no more pro-rated fees)Based on fiscal year (no more membership year)Renewals on anniversary of month joined(members joined before September 1, 2020 willhave a September anniversary; new membersjoining after September 1, 2020 will renew in themonth they joined)Renewal notices sent out 60 days prior torenewal and due by the end of the renewalmonthBranch rebates remain as is Assisted with revisions to associated policyguidelines and bylawsRevised the membership list and presented it tothe National Board and MembershipCoordinators

A new membership platform implemented(effective September 1, 2020) 

Membership Platform

Audited Financial StatementsAuditors:Yaremchuk & Annicchiarico LLP The audited financial statements for March 31, 2020are attached within the appendices of the AnnualReport.

Accounting Platform (QuickBooks)Re-structured the accounting platform with a newQuickBooks subscription.Revised and streamlined the Chart of Accounts.Prepared the 2020-2021 budget based on newChart of Accounts.

Finalized and distributed approved minutes fromNational Board meetings. Continued distribution of job postings, sponsorshipemails, Executive Secretary Magazine, andCommunique newsletters initially using MailChimpsoftware. Created a new account in MailerLite for distributionof all correspondence to members. Provided back-up support for the NationalDirector-Vice-President while she was on vacationin Europe for a couple of months.

MAL22.5%

CGY19.5%

TOR17.7%

EDM16.3%

HAM9.5%

BSC5.6%

MON4.8%

OTT4.2%

SECRETARYWendy Neelin, CCAP

SUMMARY

AAP currently offers 3 types of memberships:Regular, Student and Retired. Below is thebreakdown of our Membership Types as at March31, 2020:

Membership TypesOur MembersOur members are located all across Canada andbeyond. With seven local branches (and one interimbranch) and an ever-growing Member-At-Largegroup, our Association has the potential for growthand development. As at March 31, 2020, we had 503members within the Association:

Learn - Grow - Thrive

Marketing Committee UpdateThe marketing committee met a couple of timesthroughout FY 2019-2020.Gale Belcourt created several new event flyersand advertising flyers for use.Need to determine what marketing committeemembers will remain for FY 2020-2021.

0 100 200 300 400 500

Regular

Student

Retired

CCAP National Coordinator

REGISTRARGale Belcourt, CCAP

The ongoing communication with those currentlyenrolled in the CCAP program and the numerouspotential CCAP program enrollees throughout theprocess of providing CCAP information remains andalways will be the priority of the Registrar. This pastyear saw 36 new enrollments in the program andmany more are in the information gathering/decisivephase. In October 2019 a successful presentation wasmade to the students of College Boreal in Sudbury.The event included students from all their campuses.During the year, two new educational partners havebeen brought on board and several more are inprogress, however, with the current COVID-19situation, schools have had to put these discussionson hold for the time being.2019 has been a year of change and growth not onlyfor our Association but for the CCAP program as well.The focus of this past year has been on expanding ourcertification program to better meet the needs of ourmembers, current and future. The CCAP Committeehas drawn up a new tiered program that maintainsthe integrity of the CCAP designation while offering anew alternative to potential enrollees.

SUMMARY

Carrie Mittelstadt, CCAP, PACEaap.national.coordinator@canadianadmin.ca

Educational Partners By ProvinceThe Canadian Certified Administrative Professional(CCAP) program has 33 educational partners. Newestschools to be added to our list of educationalpartners are SAIT (AB) and Grand Prairie RegionalCollege (AB)

Branch Distribution of CCAP Enrollees

CCAP Renewals Breakdown

There are currently 61 CCAP holders in the certificationrenewal program. CCAP renewals for 2020 and expectedrenewals to 2023 based on current CCAP designatedactive members.

TOTAL NUMBER OFCCAP HOLDERS INCERTIFICATIONRENEWAL PROGRAM

CCAP IN NUMBERS...

TOTALNUMBER OFEDUCATIONALPARTNERS

NEW REGISTERED STUDENTS IN 2019-2020 (TOTAL OF 78 ACTIVE STUDENTS)

REGISTRAR

NEW GRADUATES FROM APRIL 1,2019 TO MARCH 31, 2020

33

13

61

36

Gale Belcourt, CCAP

Continue to post daily on Instagram, Facebook andTwitter inspirational quotes and information aboutthe Association (membership renewals,conferences, webinars, sponsorship, educationalpartners and other member information).Worked with Lush Concepts to make changes toAAP website.Assisted National Board members and BranchExecutive Members with website, social media andGSuite inquiries.Worked with Red Deer Branch to assist with settingup website and social media pages.Provided stats for Website and Social Media for ourNational Board meetings.Set up group email addresses for the NationalBoard and each of the Branch ExecutiveCommittees.Set up the AAP Google Shared Drive for theNational Board and the Branches.Updated policy and procedures to include annualclean up item for the web liaisons for each branch.Represented the AAP at the APC West Conferenceheld in Vancouver, BC on November 18 - 19, 2019.Set up a Google Sheet for Communications Plan forSocial Media Posts and Email blasts.Member of Marketing Committee.

Website Steering Committee

Updated website with current informationOttawa Branch was added to both the MembersOnly and Public webpagesOnline membership renewal form along withmembership number set up and was used for the2019/20 membership yearReplaced all the gmail.com with thecanadianadmin.ca email on the websiteUpdated CCAP Enrollment Form (English andFrench) on website Removed all past events from the Events pageUpdated pages with French translation

Resource PageAdd Red Deer Branch to all online AAP formsAdd Red Deer Branch to the Public and MembersOnly webpagesVision, Mission, Values and Personality - Includeunder the About Drop Down MenuExternal Blog Page

The following updates have been made to the website:

In Progress:

18-24 25-34 35-44 45-54 55-64 65+

40%

30%

20%

10%

0% Female74.6%

Male25.4%

Website Stats: April 1, 2019 - March 31, 2020

PUBLIC RELATIONSChrisy Burton, CCAP

SUMMARY

Audience Overview: www.canadianadmin.ca

Demographic Overview: www.canadianadmin.ca

Top 10 Page Views

Breakdown (91-day Period)Total Tweets: 914New Followers: 183 Followers | Following 55Total # of Tweet Impression Average: 22.4K over 91 daysAverage Engagement Rate: 246 | Avg Engagement rate 0.9%# of Link Clicks: 16 | # of Retweets: 49 | # of Likes: 115

INSTAGRAM# of Posts: 684# of Followers: 234Total Impressions (7-day period): 607Total Reach (7-day period): 139Profile Visits (7-day period): 49

PUBLIC RELATIONSChrisy Burton, CCAP

Social Media HandlesFB: @association.administrative.professionalsTwitter: @canada_aaaInstagram: @administrative.professionalLinkedIn Group: Association of AdministrativeProfessionals

Social Media Stats: April 1, 2019 - March 31, 2020

FACEBOOK

Age Range of Followers & Reach

Breakdown (180-day Period)Total Organic Reach: Average Reach: 223 | Total Reach 23,668Avg. Engagement Reach: 98% Women; 8% MenTotal Page Likes: 565Total Posts: Post Engagement: 2,280| Average Post Reach: 217Total Followers: 623Highest Post Reached: 1,818

Top 10 FB Locations1. Edmonton, AB2. Calgary, AB3. Grand Prairie, AB4. Ottawa, ON5. Red Deer, AB6. Toronto, ON7. Moncton, NB8. Fredericton, NB9. Kelowna, BC10. Winnipeg, MB

TWITTER LINKEDINWe currently have 158 members for our LinkedIn Group. Members are encouraged to join the LinkedIn Group andshare information. The more information we share in thisgroup, the more successful and informative it will be forall our members.

PAST PRESIDENTJackie Pontin

Acted as Parliamentarian at National Boardand Annual General Meetings of the Association.Updated the Policy Guidelines and By-Lawsfollowing National Board Meetings.Corrected and updated the Association's historicaldocuments (History & Tapestry of History).Responded to all job posting inquiries andcoordinated posting distribution and removal.Served on the Marketing Committee.

SUMMARY

Job Postings

45Job Postings2019-2020

AB22.2%

ON57.8%

BC20%

Job Postings by Province

MISSIONWe strive to provide administrativeprofessionals the opportunity to learn, growand thrive by encouraging all members to addto their individual competencies, advance theirleadership skills, realize their value in theworkplace and community, and haveconfidence to excel in their careers.

VISIONThe Association of Administrative Professionals(AAP) provides opportunities for growththrough education and community building,giving our members a better understanding ofhow important their role is to any business.Being widely recognized across Canada, ourmembership increases year after year andmembers are engaged in the AAP.

VALUESLearningGrowthIntegrityRespectProfessionalism

PassionReputationEqualityEmpowermentDiversity

www.canadianadmin.ca

BRANCHSUMMARIES

2019-20 has been a productive year, but also a year of change.We voted in our new Executive Team at our AGM in April 2019.We were very excited to welcome three new Executivemembers as follows: Secretary - Susan Tesi, ExecutiveAssistant at McMichael Art Gallery; Membership Chair - SharonCranstone, who is self employed; and Events Coordinator -Sharon Crowe, Board Liaison and Executive Assistant atStevenson Memorial Hospital. I was acclaimed President forthe third consecutive year and the following incumbentsagreed to continue in their roles: Chantalle Freeborough - Vice-President; Brenda Fellows –Treasurer; Gale Belcourt -Newsletter Editor; and Arlene Stone, long time and foundingmember, stayed on as ex-officio and Past President. We didhave some turn around during the year when our Secretaryand Treasurer stepped down for personal reasons andanother member experienced some health issues. ArleneStone graciously agreed to fulfill the vacant Treasurer role untilyear-end. Our remaining Executive members stepped up to fillthe voids and we have persevered as a team, doing whatAdmins Do Best, to ensure everything was covered. So thankyou to my small but dedicated team!

We welcomed a few new members to the Barrie branch thisyear and I am very pleased to say that we now have 29members.

With our small Executive Team, we focused our attention onfour events this year. We hosted a very successful CyberSecurity event in September at Georgian College, facilitated byDeloitte Private. This interactive session was well attended byadmins in the field, IT folks working in the field and studentsfrom the Business Entrepreneurship program at GeorgianCollege. We then hosted our annual Holiday Spa event in lateNovember at Georgian College Spa and Esthetics Clinic. InJanuary we offered a couple of webinars at zero to minimalcost to members. The first one was hosted by National Boardon Social Media and the second was hosted by HamiltonBranch on Resilience. Both provided useful information toAdmins from across the country.

We were very excited to provide our upcoming PD Workshop,that was to take place at Sandbox Centre in Barrie on FridayApril 24th. Unfortunately due to COVID-19 we have had topostpone this event for the safety of our members. This eventwill now be held on Friday September 18th. Our theme isBuilding Your Strengths: Professionally and Personally. We arefeaturing 3 dynamic speakers on Office 365, Understandingthe People you Work With and a registered Dietician speakingabout Eat Smart at Work, Live Smart at Life.

BARRIE/SIMCOE COUNTYMaureen Armstrong

SUMMARY

Location: Barrie-Simcoe County, ONEstablished: 2006Total Members: 28Local Charity: Elizabeth Fry Society

Branch Details

Executive CommitteePresident: Maureen ArmstrongVice President/Past President: ChantalleFreeborough, CCAP Treasurer/Ex-Officio: Arlene Stone, CCAP Secretary: VacantMembership Chair: Sharon CranstoneNewsletter Editor - Gale Belcourt, CCAPEvents Coordinator: Sharon Crowe

This year has been one to remember as we set the barextremely high for our Executive Board.  We could not bemore proud of our board and our branch as we look backand reflect on a monumental year.  Our board spent anentire day in June 2019 carving out plans and designing theCalgary Branch calendar year at Azuridge Estate Hotel. Wemade a plan and stuck to it with laser vision, created atheme, conceptualized the calendar around that scope andworked incredibly hard to align speakers that resonatedthat message.  We designed our theme based on what wefelt was a shared goal to “Build an Empire, Leave a Legacy”. We changed how we approached our monthly topics andlooked outside the box to find our speakers.  Instead ofplucking content from the speaker’s bureau with hopesthat these individuals would come present to us on aminimal budget, we decided it was time for a freshapproach.  Rather than us seeking out speakers, the doorsbegan to swing open as we got massively involved withinour community.

We kickstarted the fall with four massive volunteer eventsthat involved not only our executive board, but our branchmembers and our students from our educational partners.We began to work harder than ever rekindling ourrelationships with our established educational partners andstarted to involve their students alongside our membersfor the first time.  It was incredible to watch as therelationships organically developed between our membersand the community.  We started to experience growthfaster than we could have ever anticipated, all from makingconnections and nurturing relationships. 

The quality of our content has improved, membership hasgrown 25%, our executive board is engaged more thanever, and our members are bringing friends and colleaguesto events. The essence of what we envisioned for our yearcame to fruition, and we could not be more excited to seewhat the future holds for 2020-2021 with the Association ofAdministrative Professionals - Calgary Branch.

Location: Calgary, ABEstablished: 2002Total Members: 97 Local Charity: Making Changes

President: Christa HiebertPast President: Evelyn SerboutVice President: Dixie Dayka, CCAPSecretary: Caroline Sangret, CCAPTreasurer: Geraldine Tannis, CCAPMembership Coordinator: Lindsay SutcliffeEvents Coordinator: Lynda BergeronProgram Director: Alison RooneyCommunity Engagement Coordinator: Trina AngelSocial Media Coordinator: Victoria BradleyNewsletter Editor: Caitlin Morrison

CALGARYChrista Hiebert

SUMMARYBranch Details

Executive Committee

We currently have 82 paid members for the term.The EC hosted eight branch meetings at the Chateau Louis Hoteland Conference Centre. In addition, there was one fun eventheld in December.The EC also convened 10 separate business sessions during theterm. The annual professional development workshop was very wellattended with 158 delegates. Our facilitator, Michelle Cederberg,delivered a presentation on “The Success-Energy Equation:Strategies to Boost Personal and Professional Success.”Our annual June wind-up was a fun PlantNite evening, wheremembers made a personalized planter with succulents. As agiveback to our members, we were able to significantly subsidizethat event.October is when we honour our CCAP graduates. This year nograduates attended; therefore, the celebration portion of ourdinner meeting was cancelled.Our December holiday event was a fun-filled and sold outevening at the Mayfield Dinner Theatre. We enjoyed theproduction “ Class of ‘63: A Rockin’ Reunion ”. Everyone had anenjoyable time listening to the music of past and presentCanadian artists. As a giveback to our members for theircontinued support, we were able to subsidize. The EdmontonBranch will donate $200 to Suit Yourself at the 2020 Conference.Our branch executive actively participated in the June andOctober National Board meetings, as well as the Januaryteleconference.The Edmonton Branch continued to promote our Associationthrough our social media, promotional items and distribution ofour agenda to guests who attended our meetings.

This is my last term as president. I am grateful to be a part of theAAP and thank all of my mentors, both at the branch and nationallevel. Branch highlights for this term included the following:

I would like to thank all the Executive Committee members for theirhard work in making the 2019-2020 term a great success. Thankyou to the members, the Edmonton Branch Executive Committeeand the National Board for your support. I am thrilled to announcethat Michelle Hrycauk Nassif is the new president, and I amconfident that she will do a wonderful jobleading the branch forward.

Location: Edmonton, ABEstablished: 1992Total Members: 82 Local Charity: Suit Yourself

EDMONTONAnnette Gerdes, CCAP

SUMMARYBranch Details

Executive CommitteePresident: Annette Gerdes, CCAPPast President: Chrisy Burton, CCAPVice President: Carrie Mittelstadt, CCAPTreasurer: Loretta Harbison, CCAPSecretary: Alice TieszenMeeting/Workshop Coordinator: Mary AnnHamernyk, CCAPProgram Coordinator: Michelle Hrycauk Nassif,CCAP | Gabriela Aparicio, CCAPMembership Coordinator: Camille BarryPublic Relations Coordinator: Raylene Pearson

This presidential year has been a great challenge for not onlyme but the members of my executive team. We began ouryear strong with a full executive team and as the yearunfolded, we had team members resign due to work issues,personal issues, COVID-19 and life in general. This created anadditional load on the remaining team. We remained as strongas we could and continued to host our monthly programs withsuccess. The new venue worked well, and the members enjoyed theprogram content and the social networking of the group. Wealso had several non-members take advantage of registeringfor several presentations. With the outbreak of COVID-19, ourbranch as well as other organizations were faced with a wholenew challenge. We had over 50 registrants who had paid fortheir attendance at our Professional Development Day andthen our Branch had to make that very hard decision to cancelthe event. Without a Treasurer, this role was now part of mine.It took some time but refunds were sent to all registeredparticipants. We do not know the fate of this branch or other branches withthese trying times. With faith and staying the course, ourAssociation will pull through this nightmare and becomestronger for it. Our remaining team has been supportive andit’s been an honour to work with them through this trying year.

Location: Hamilton, ONEstablished: 1955Total Members: 48

HAMILTONLisa Low

SUMMARYBranch Details

Executive CommitteePresident: Lisa LowPast President: Charlene Hands-Lourie, CCAPVice President: Julee PearsonTreasurer: Lisa Low | Julee Pearson | GorrettSousa, CCAPSecretary: Heather Gronek, CCAPProgram Coordinator: Radmila MinorMembership Chair: Betsy RouwCommunications/Social Media Chair: Julie McKeon

The Moncton Branch currently has 24 members for2019-2020.   Our branch met a total of four times face-to-face, had a webinar in January, and a conference callfor our AGM.  Unfortunately, our May meetingwas cancelled but our speaker will be speaking this fall. The 2019-2020 year started out great with committeechairs on board and excitement for the year.  Asthe months came, personal issues arose and we lostsome of our Executive Committee members as they hadto step down. Following that, COVID-19 ended ourprogram year sooner than anticipated. At our meetings, we welcomed returned members, newmembers, students and potential members.  We metchallenges along the way and in the end, realized someunprecedented days (and months).  We are now seeingnew opportunities as we navigate unchartered onlinewaters.  We appreciate the support received fromNational and look forward to an amazing 2020-2021year where we will meet in Charlottetown for theNational AGM & Conference.

Location: Moncton, NBEstablished: 2017Total Members: 24Local Charity: Moncton Headstart

MONCTONTerry Lynn Jones

SUMMARYBranch Details

Executive CommitteePresident: Terry Lynn JonesPast President: Julie LemoineVice President: Rita GauvinTreasurer: Michelle Comeau-DoucetSecretary: Joan Gallant

September: Annette Casselman – Branding – at RegionalGroup October: Marianne Dupont – Workplace Wellness – atinTempo Designs November: Dave Picard – Energy Vampires – at City ofOttawa December: Terry Cutler (from Montreal) – Cyber Security– at NAV CanadaJanuary: Rhonda Scharf:  Invisible Influence - webinarFebruary: Kim Picard (AAP) / Sari Cantor (Recruiting inMotion) – promotion to Students at Algonquin CollegeMarch – May: Due to the pandemic, these sessions werepostponed to the 2020-2021 season, so we already have3 speakers confirmed for next season!

This has been a great year, but filled with many challenges. With the help of the Ottawa branch board and members,we came through!  We held 6 meetings in various locationsaround Ottawa. Our 2019-2020 educational highlights:

 

Location: Ottawa, ONEstablished: 2019Total Members: 21

OTTAWAKim Picard

SUMMARYBranch Details

Executive CommitteePresident: Kim PicardVice President: Diane PétrinTreasurer: Sumiko YabushitaSecretary: Donna Ladouceur (Apr-Dec)Membership Chair: Carol GroulxNewsletter Editor: JoAnn DanielsAlgonquin Advisory: Hélène LarocqueAlgonquin Advisory: Dawn Closs (Apr-Dec)Ambassador: Tina Large

successful NAGM in Niagara-on-the-Lake co-hosted with theBarrie/Simcoe County BranchTCB membership numbers have again increasedpartnership with Centennial College and their studentscontinue to move forwardmedia platform with Hootsuite, increasing network of awareness; continuing to update website accordinglysuccessful guest speaker series with attendance increasingthroughout the season while providing valuable networkingopportunitiesmeetings were held monthly unless inclement weather or lackof quorumcontinuing to build our knowledge on google drive andavailable templatesproduced informative issues of "The Connection" formembership distribution

 “Speeches that will leave them Speechless” with KatherynMackenzie;“Useful Tips for Admin Professionals” with Kimberly Smith“Taming the Bully in your Head” with Veronica HislopOur Annual Holiday Social at the Old Mill in December"Are you Ready for 2020?” with Lisa Trudel“Social Media Fundamentals Every Admin Professional Ought toKnow” with George Wong“Event Planning Tips and Tricks” with Jen Moir has beenpostponed due to our current COVID-19 pandemic“Don’t Stop Now, You’re Journey has just Begun” Denis Tavaresanother dynamic speaker postponed until the fall“Social Media and the Enterprise Managing the Risk” with SteveChapelle

Thank you! On behalf of the Toronto Charter Branch, I amdelighted to share with you our achievements this past season:

Our Executive Team worked diligently in ensuring that the day today operations of the Branch moved forward. As a volunteerorganization, I am very grateful for our Executive Team and alltheir hard work, time and expertise they have provided over theyears. Our Charity of Choice this year was “Safehaven”. The TCB is proudto be giving back to the community on an annual basis. Located inToronto, Safehaven is a charitable organization supportingfamilies with the physical, emotional, and spiritual needs of peoplewithin the GTA and surrounding communities. Safehaven’smission is “to provide high quality, family centered andcommunity-based residential and respite care for individuals withcomplex care needs”. We have had an exceptional year of speakers again this season:

I am proud to be a member of the Association and hope that itcontinues to thrive within our profession.

Location: Toronto, ONEstablished: 1951Total Members: 89Local Charity: Safehaven

TORONTO CHARTERErika Giesl, CCAP

SUMMARYBranch Details

Executive CommitteePresident: Erika Giesl, CCAPVice President | Facilities Coordinator: KimberlySmithTreasurer: Paul LinchuangSecretary: Kaz Beaumont-Jones, CCAPProgram Coordinators: Aldena Torres, CCAP andErika Giesl, CCAPMembership Chair: Nicole FlemingWebsite Administrator: Dina RasoNewsletter Editor: Ana Cabral, CCAPSocial Media Coordinator: PreethiBalasubramanian, MBAConstitution/Nominations Chair: Vidya Espinet,CCAP

APPENDIX

AUDITEDFINANCIAL

STATEMENTS

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DRAFT