1. 1. NAACP Legal Redress Proposal to Improve the client intake ratio for resolved complaints by redirecting focus to enhancing student recruitment Delivered to Regional Davis Vice President of The NAACP St. Petersburg Branch April 2014 Eleanor Rogers/Legal Redress Volunteer Business Communication Polishing Your Professional Presence eroger9live@spcollege.edu
2. 2. NAACP Overview How can we improve the NAACP volunteer process to increase the resolution ratio? Areas of focus: Housing Employment Legal Education Age Sex
3. 3. NAACP St. Petersburg, Florida Branch 2014 High Timeline from client complaint intake to Resolution Complaint Intake High to Resolution
4. 4. Key Factors Training - Support Staff - On Staff Lawyer What Works What Can Be Improved? Stakeholders Process for logging and processing complaints/concerns 1st/Main Audience (format) Clients - Improving the Process to Recruit and Retain qualified volunteers to address Complaints/Concerns -Surveys show more workshops & community events 1. Empowers the community 2nd Audience 2. Betters the community and increases safety for all residents Community
5. 5. -Risks & +Benefits The process for recruiting and training volunteers - enhanced and improved with Law students-Trained volunteers-Support Staff-On Staff Lawyer + Clients & Community Empowered Educated on important Topics Topics of Concern Other key topics - Miss-representation - Law Suits + Increased # of committed and trained volunteers High Recruitment Complaint Processing Resolved complaint High Intake
6. 6. Opportunity Success Factors Recruiting = dedicated volunteers with time to commit To Provide Enhanced training = Improving the Volunteers commitment Enhanced collaboration with Colleges, the community, and the NAACP networking pro- actively with all stakeholders
7. 7. Analysis of Alternatives Legal Redress Civil Rights On-Staff Lawyer Education Sex/AgeHousing Employment 2014 2015 2016 Anticipated Results Volunteer Analysis Enhanced Student Recruitment Membership Drive Enhanced Student Recruitment & Membership Drive Continue with current membership drives-Enhancing student recruitment- Combination
8. 8. Strategic Option Proposal to eliminate the low and high peaks to retaining volunteers and to improve the resolution ratio. Stetson Law students have worked with Legal Redress in the past successfully. Re-establish that working relationship Train all volunteers, including the Stetson Law students on the NAACP office procedures to increase efficiency and retain qualified volunteers Continue membership drives & enhance student recruitment Provide Experienced Volunteers, Executive Board Members, and On-Staff Lawyer to be readily available for support.
9. 9. Final Recommendations/Call to Action Recruit additional manpower needed to accomplish goals efficiently Enhance Training & Legal Support=Retains committed volunteers All Stakeholders Benefit High Compliant Ratio to Low Volunteer Ratio >> Resolution Community Work Shops & Civil Rights Info sessions = Empowered Enhanced Volunteer Training -Stetson Law Students Recruited- Support staff-On Staff Lawyer = Higher Resolution ratio
10. 10. References Snyder, B. S. (2014). Business Communication Polishing Your Professional Presence. Upper Saddle River: Pearson. http://www.google.com/url?q=http%3A%2F%2Ffaculty.valenciacollege.edu%2Fegaythwaite%2Fdocuments%2FLO3_ Artifacts%2FProblemSolutionOutline_Illiteracy_Phillip%2520Baucom.pdf&sa=D&sntz=1&usg=AFQjCNEn78xlzovVEIWlXdNiP22zMWmv7g Anderson, T. (2014, April). NAACP Legal Redress Volunteer. (E. Rogers, Interviewer) Davis, R. (2014, April). NAACP Vice President. (E. Rogers, Interviewer)