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www.bizlearning.net

Make it Happen!Productivity in the “New Normal” World

Karl J. Ahlrichs, SPHR.Expertspeaks.com

September 26, 2014

6 Seconds

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Today’s issues:

ComplexityIntegrity

Today’s answers:

Subway MapCEO pay & Soccer

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Massimo Vignelli 1931 - 2014

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Making it Happen is about

engagement teamsthat

observe analyze communicate

Making it Happen is not about

charts and datait’s about

wisdom motivation and productivity

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PRODUCTIVITY In the future

is not aboutOutlook Calendars

To Do Lists

Process diagrams or org charts

Task and Checklists

PRODUCTIVITY In the future

is about

Communicating with all generations

Understanding motivation

Technical competence

Wisdom and coaching

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PRODUCTIVITYwill be measured by:

Output and impact

Cost and value

Input and contribution

Basic Survival or sustainability

you mustTAKE CONTROL

of the

people in the workplace

what should you

know?

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You needto know:

MarketingMotivation

Management

Power of Summary

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Punch Line

Punch Line

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Punch LinePut the

first!.

Superior Producers

Top 16%

PoorProducers

Bottom 16%

Average Producers

68%

Produce -20%

Produce 60%

Produce 60%

Karl Ahlrichs - Karl@expertspeaks.com

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IntegrityPersonal Security

A Sense of PriorityVision

Influencing

Great OutcomesGreat

CustomerService

Engaged Culture,Job Fit

High Performing Employees

Hiring &Managing

Smart

What does YOUR CLIENTcare about?

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Is this a competitive advantage?

Q: If you are 10% better than your competition at keeping high performers

no matter their age…

CompetenceComposureLikeability

HonestyEnergy

Similarity

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When should you learn this?…before you need it.

What do we need?• A crisis to add a sense of urgency

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So, What’s

New??

Generations Birth Years Age - 2014

Veterans 1925 - 1945 69 – 89

Old Boomers 1946 – 1954 60 - 68

Young Boomers 1955 - 1964 50 – 59

Generation X 1965 - 1976 38 – 49

Millennials/Y 1977- 1993 21 - 37

Gen Wireless 1992 - ? 20 -

Two surprises!

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2 Simple Truths1. All generations value belonging

to a group, high integrity leadership, and being rewarded

for getting it right

2. The best thing you can do to engage any employee at any

level is appear to listen to them

Millennial Facts36% are living with their parents

17% Unemployment rateIf employed, often dissatisfied with job

They often say they are unhappy in general.

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The Formula:

Happiness = Reality - Expectation

Success

Years

Boomer Expectations

RealityHappy!

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Success

Years

Millennial Expectations

RealityNotHappy!

The Echo Chamber

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Pop Quiz

Which generation matches each style of feedback?

– I want it once a year, with lots of documentation

– Feedback whenever I want it, at the push of a button

– Sorry to interrupt, but how am I doing?

“When Generations Collide at Work Quiz” at humanresources.about.com/od/conflictresolution/a/generationquiz.htm

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Most Indifferent?

Boomers

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Most Important?

Gen X

Most Talked About?

Millennials

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Most Scary?

GenWi-Fi

Why did is Gen Wi-Fi scary?

What are high school students saying about ethics?

Let’s ask the Josephson Institute of Ethics

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Have you cheated on an exam at least once in the past year?

0%

10%

20%

30%

40%

50%

60%

70%

80%

2012 2011 2010 2009

Yes!

In the real world, successful people do what they have to do to win, even if others consider it cheating.

57%

57%

58%

58%

59%

59%

60%

60%

61%

61%

62%

2012 2011 2010 2009

Yes!

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These will be your new hires.

Note to self: Schedule ethics classes, build

Integrity and ethics into every possibleinteraction with new hires

Facebook

Video Games

Where did this come from?

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Work on Feedback And Communication

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Original Rules

• Good• Fast• Cheap

•Perfect

•Now

•Free

Internet Rules

The Rules Have Changed

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Key Point:

Everyone(audit clients, co-workers & bosses) is developing:

shorter attention spans

higher standards

You must understand

clientsDefine them with two key descriptors:

How much Information do they want?

How much of a Relationship do they want?

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The Interaction Model

Relationship0

Transaction Oriented

• Low Information, Low Relationship– Price, Price, Price

– Speed, Speed, Speed

– Accuracy, Accuracy, Accuracy

– Often “Theory X” thinking style

“I just want it good, fast and cheap”

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Information Oriented

• High Information, Low Relationship– Want you to keep them informed

– Don’t necessarily want to be your friend

– Love info on trends, big picture issues

“Here’s my e-mail. Keep me posted.”

Relationship Oriented

• Low Information, High Relationship– Interested in personal advice

– Want you to have intimate knowledge of their department

– Want your problem solving

“You’re the Expert. What Do You Think?”

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Partnership Orientation

• High Information, High Relationship– Want to create and sustain a long term,

mutually beneficial relationship

– Want all of the attributes of all the types

“Join our Executive Team as a Member”

Ask Information Questions

• How much do you want me to keep you up to date on details?

• How important is it that I help you gather, synthesize and understand data?

• To what extent do you want me to inform you about industry trends and new technologies?

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Ask Relationship Questions

• How important is it that my people know people in your department, and vice versa?

• How important is a mutually beneficial relationship and joint long-term goals?

• To what extent do you want me to advise you?

Key Learnings

• Treat client as they want to be treated– Some never want to be a partner

– Your free gift? Not wasting time..

• All quadrants care about time and money

• Organizations value you as consultant and broker of information

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Consulting Disciplines

• Thinking Strategically– Anticipating ways to create value

• Managing Information– Delivering focused, usable information

• Advancing the Relationship– Increasing trust and commitment

• Orchestrating Resources– Form a team and manage it well

When should you learn this?

…before you need it.

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Audit Action Grid

Mastery

- Success

Wheel Spinning

- Frustration

Victim

- Helplessness

Letting Go

- Relief

Can Control Can’t Control

TakeAction

NoAction

A Perfect Storm is a Perfect Opportunity.

317-250-9081 www.gregoryappel.com/download

Karl Ahlrichs317-250-9081

karl@expertspeaks.com