nag presentation
DESCRIPTION
NAG PresentationTRANSCRIPT
Eric Green
NAG Supply Chain Seminar
Eric GreenBusiness Development Director, BDS
e4libraries Steering Group Member
A.K. Bell Library - Perth1 May 2008
Eric Green
The Electronic Supply Chain Seminar
BIC and E4libraries Project
E4libraries Objectives and Progress
E4libraries Findings and Recommendations
Next Steps
Presentation Contents
Eric Green
Introduction“The BIC board believes that the time is right
to work with librarians, industry organisations, library system suppliers, library suppliers and others to bring about change through the application of electronic solutions, the development and promotion of e-commerce and the integration of systems”(Excerpt from the e4libraries tender document)
Eric Green
What is BIC?• Book Industry Communication• Independent organisation committed to supply
chain improvement• Sponsored by CILIP and the British Library• With most major book businesses and many
libraries in membership• Greatest hits:
– BIC Subject classifications, BIC standard subject categories for public libraries, BIC Basic data set, ONIX standard, EDI standards, e4books project etc.
Eric Green
What is e4libraries?• An initiative of BIC (begun in 2007)• Funded by the MLA• Part of the BSBL process• A Scoping Report by Simon Edwards• The start of a campaign…• ... to improve the library supply chain using
new and beneficial technology focusing on standards and systems interoperability
Eric Green
E4libraries Objectives• Encourage take up of beneficial technologies:
– e.g. EDI, RFID• Encourage Adherence to Standards • Encourage Systems Interoperability• Exploit the benefits of ICT Investment
– cost reductions, efficiency, catalysts for change
Eric Green
E4libraries Project• Where are we with the project
– Research => Scoping Report (Sept to Oct 07)– Scoping Report => Steering Group (Nov 07)– Systems Workshop (Nov 07)– Scoping Report Published (Jan 08)– Action Plan (Apr 08)– Quick Wins/Recommendations (Apr to May 08)
• More detailed research e.g. library/LS/LMS capabilities• Questionnaire
– Start parallel phase for academic library supply chain
Eric Green
E4libraries Project - Phases
ResearchScoping PhaseScoping ReportRecommendations/Quick Wins
Development Phase Detailed ResearchStandards DevelopmentSystems Development
Promotional Phase Promotional effortInformationConsultancy/Advice
Eric Green
E4libraries Project Scope• Public Libraries and Academic Libraries• Bibliographic information supply• EDI• RFID• Focus on standards and systems interoperability• Maintain a watching brief on:
• e-books, serials, e-readers, other new technologies
Eric Green
EDI• The main business messages covered by
e4libraries:
Library Library Supplier
Product information
Order
Order Response
Invoice
Quote
Order Fulfilment
Eric Green
• But to really get the benefits you need to integrate with other systems:
Authority Financial Systems
Ebooks/Digital
Products
RFID Systems
Bibliographic Supplier
Library Data Monitoring
LibraryManagemen
t SystemLibrary Supplier
OPAC, Consortium
OPAC,ILL
BIC EDI
MARC
SIP2
ISO (RFID) Standard?
Standard?Standard? Standard?
Eric Green
E4libraries Findings • EDI: preliminary data on usage (UK public Libraries)
– Quotes 40%– Orders 75%– Order acks/responses 30%– Order Fulfilment/Cat Services/Item Load: 15%– Invoices: 15%
• Not enough to maximise benefit from investment in EDI• Many libraries believe the job is complete once they
have implemented EDI orders
Eric Green
E4libraries Findings • Different ways to specify classification in an order• Additional text fields for individual implementations• On-going data management workload for LS• Even MARC records containing invoice information• ...so benefits less easy to obtain
Eric Green
E4libraries Findings • Establish benefits from which message?
– Libraries:• Quote, Order, Order Response, Order Fulfilment, Invoice
– Library Suppliers:• Orders (data manipulation is a cost)
– LMS supplier• Charging for each implementation?
Eric Green
E4libraries Findings • Tendering
– Libraries ask for something (outside the standard)– Library suppliers say “Yes” so as not to lose the business– Surely more of a dialogue needed– Could a 3rd party get involved and ask/answer the
important questions:• Is that really what you need?• Is that the best way to achieve this?
Eric Green
E4libraries Findings • RFID: 6 versions on the market
– low interoperability between solutions– BIC/EDItEUR working on the ISO standard– ISO standard contains 2 different models
• both likely to be accommodated in the standard• mandatory data set or whatever you like?
– Still won’t know what data will actually be put on the RFID tags
• Just an accession number or chapter and verse?– What about all RFID tags already implemented - How
will we move to the standard? Convert tags all in one go or over time as books are returned
Eric Green
E4libraries Recommendations• Systems Workshop
– to look at standards and interoperability• Detailed research into:
– Current EDI Capability, Gap Analysis, • Information about EDI
– Website containing: How-to guides, top tips, standards info, guidelines, case studies etc.
• Set up BIC Library Group– Steer e4libraries and advise on standards issues
• Set up Accreditation Scheme– for Libraries, Library suppliers and LMS suppliers
Eric Green
E4libraries AccreditationIf you are doing EDI to standard with all the
EDI messages relevant to your organisation...
Then we’ll accredit you!
This accreditation will show that your organisation is efficient and easier to do business with
2008
Eric Green
How important is all this?• Should we just let libraries, consortia etc. get
on with business as usual or should we do more? with more urgency?
• Is the UK public library service in danger?– From Government? From local authorities?– From the need to cut costs?– From local pressures and priorities?– From dumbing down?– From competing media?
• If it is then what can we do to help?
Eric Green
A Library Service Under Threat
• What should we do?– Embrace EDI more fully?– Implement Stock Selection? Issues?– Integrate payments?– Adopt RFID completely? Self service, self issue, self return etc.– Simplify our business processes– Reduce costs – reinvest the money in book stock and in library infrastructure– Refocus staff - more “customer facing”– Deliver better service - opening hours etc.
Eric Green
So lets move forward• We know that there is significant benefit to be
gained from implementing the technology– What do people feel about automating stock
selection? Benefits, Issues?– Havering case study shows significant
benefits• £5 to £1 admin cost reduction per book
– How to gain these benefits whilst maintaining excellence
Eric Green
Where next?• Which way to go?
– EDI AND RFID• Who makes the decisions? Who helps?
– Consortium, Authority? Librarian? LMS?• How can we help with the decision making?
– Cost models, case studies • Standards, consultation process, help and advice
Eric Green
so finally...• Things to remember!
– BIC and e4libraries– Do full EDI: much more than just ordering– Adhere to standards, avoid complexity– Embrace RFID– Rework processes to drive benefit from these investments– If you think we can help - please ask– Support BIC and e4libraries
