1. BAM with Nagios

• Anders Hl, Ingengrsbyn AB

2. Intro

Myself 3. Sweden 4. Presentation

5. Business activity monitoring The goals of business activity monitoring are to providereal time informationabout the status and results of various business related operations, processes, and transactions.The main benefits of BAM are to enable an enterprise to make betterinformed business decisions ,quickly address problemareas, andre-position organizationsto take full advantage of emerging opportunities. Wikipedia 6. Next step

Network monitoring

IT infrastructure

Applications

& 7. Business processes

8. Not IT

If the number of orders drop below my daily/weekly estimate

Warning if the delivery of goods is lower then 80% of ready to ship.

If the number of international shipment is above 10000 at 17:00 I need to give gateway a warning

If the number of errors in incoming EDI messages are higher then 5% of total

My route planning must be least 90% of my received orders

If the ratio between web and phone orders are higher then ...

9. Nature of BAM

Business events aretime dynamicof its nature 10. Business events hasdependenciesto other events 11. Service capabilityrelatesto multiple events

12. BAM is not Business Intelligence- or is it? 13. Findings

None-existing monitoring solutions 14. Too late to fix problems 15. It's not an IT-OPS problem 16. Not a BI issue - lack of real-time 17. Low surveillance maturity in the business OPs 18. Applications lacks business surveillance 19. Technical SLA

20. Lack of BAM

Simple problems cause disaster

• High cost 21. Decreasing quality of services

Insecurity in business ops team 22. Process correlation not understood 23. IT resources utilization correlation to business operations

24. Different from IT ops

Mature processes 25. Organization 26. Monitoring technical infrastructure environments 27. Static thresholds

28. Shipping & forwarding example EVENTS SHIPMENT INVOICE 29. BAM boils down to Volumes Rates Errors 30. Source systems

Business applications not written for monitoring

• Legacy 31. Databases 32. Files 33. Email 34. Web services

No standards, no models

35. Metrics

Time

• Day of week, day of month, ... 36. Calendar

Processes related

37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE 38. Thresholds

Day profiles

• 24 hour granularity 39. Week, month,day of

Process related threshold

• th geocode=s (0.8*shipments)

Latency

• th geocode=s (0.8*shipments[-30min])

40. Solution Nagios + bischeck 41. bischeck features

Service connections 42. Dynamic threshold management

• Packaged a 24 hour linear equation threshold 43. Custom threshold classes

Multi-threaded, multi-scheduling schema per service. 44. Caching of historical service data

• Virtual services 45. Latency threshold

Date macros in execution statements 46. Open server integration

• Nagios/NSCA passive check

XML configuration 47. GPL 2 license

48. Alternative dashboard 49. Benefits

Nagios 50. Proactive vs reactive 51. "IT-blindness" 52. Correlate IT and business utilization 53. Understand business dependencies 54. Business trends in real time 55. Meaningful SLA

56. Get things moving

Find the itch 57. Start small 58. Be tactical 59. Find a sponsor in the business OPs 60. Re-use all you that love with Nagios

61. Thank you for listening

bischeck is open source - get it fromgforge.ingby.com/gf/project/bischeck 62. Feedback is appreciated