1. CONFERENCE ON NAGIOS & OSS MonitoringCONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano May 20th - Bolzano Simple Solutions are money in cash Nagios vs. Tivoli and Open View.Why more and more big corporates opt for Nagios Jan Josephson, CEO & Co-founder op5 AB janj@op5.com

2. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Topics Who are we to talk about the future, short on op5 The NMS market shifting gear for several reasons Nagios / OSS strengths and weaknesses for the enterprise What are the real costs and values Customer case story AGA Linde Gas From simple router control to SAP service desk Customer case story Handelsbanken Replacing HP Open View 3. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano 1 slide on op5 A Swedish company founded in 2004 Key staff active in the nagios community since 2001 More then 450 systems in operations in more then 20 countries +30 professional partners in 20 countries 5 years of consecutive growth 97% renewal rate on our subscriptions 4. CONFERENCE ON NAGIOS & OSS MonitoringCONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano May 20th - Bolzano A Nordic Operator needed a Network Operating Center Quality uptime Simplicity Service levels Ease of installation 5. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano The NMS market shifting gear Mega trends 1) Virtualization 2) Outsourcing 3) Cloud-computing All share the same needs for: Simplicity Speed of deployment / change The big picture view 6. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano 7. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano 8. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Knowing where things go wrong is 80% of the resolution and hence 80% of the cost 9. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Where is 80% of the problemApplication Computer User 10. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Where is 80% of the problemApplication Computer User 11. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Where is 80% of the problemApplication ComputerCloud User 12. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Where is 80% of the problemApplication Computer VirtualCloud OutsourcingUser 13. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano Tomorrow or today? 14. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Coping with the challenge The generic control of IT must be automated It must provide the overall picture Accumulated data is a great asset for planning the future Providing we can make sense of the data 15. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano Majority of large enterprise NMS projects fail (HP, BMC, IBM, CA - Gartner 2009)Top 3 reasons for failure 1. Lack of long term maintenance degrades system quality anddrastically reduces the overall usage sending it to a slow butcertain death. 2. Brain drain/system complexity, the solution in place is dependingon a small or very small number of key experts. All people do getsick or change jobs. 3. User complexity, the system is too complicated limiting thenumber of everyday usage.2010-05-18 16. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano Nagios OSS strength & weaknesses for the enterprise ++++------ Huge active community Nagios is complex for thebig crowd You will never be #1 with aproblem/issue Change management Stable Redundant or clustered setups Free to downloadLack of good reports Well documented Performance Utilization/acces to local /The user interface is open development CGI = unflexible knowledge Very oldLimited or no support options 17. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Nagios for Enterprise more then nagios PnPNagios plugin NinjaNagios NagvisMerlin Cacti 2010-05-18 more than software 18. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano The real puzzleGPL (GNU General Public License) op5 merlin op5 ninja ArtisticGPL (GNU General Public License) * op5 monitor-config * perl-Class-Accessor * op5 monitor-nacoma op5 plugins * perl-Config-Tiny* op5 monitor-passive asterisk * perl-Device-SerialPort* op5 monitor-notify Cacti * perl-Email-Simple * op5 monitor-distributed git * perl-Error* op5 monitor-smsacknowledge jed * perl-Expect * op5 system-auth libnet * perl-IO-Stty* op5 system-config lzo2 * perl-IO-Tty * op5 system-backup mm * perl-Math-Calc-Units* op5 system-portal nagios * perl-Nagios-Plugin* op5 statistics-scripts nagios-plugins * perl-Net-SMTP-SSL * op5 statistics-templates Nagvis * perl-Params-Validate* op5 logserver-connector-fs NSClient BSD * op5 logserver-db nrpe * eventlog* op5 logserver-gui nsca CPL * op5 logserver-reports openvpn passwdgen * graphviz perl-Crypt-Rijndael * graphviz-gd perl-Device-Modem DISTRIBUTEABLE perl-Git * perl-Crypt-DES perl-rrdtool * perl-DBD-Sybase perl-Term-VT102 * perl-Net-SNMP rrdtool FREEWARE smstools * radiusclient Spine * radiusclient-devel KOHANA LICENSE * kohana2010-05-18 And the puzzle is changing all the time..... more than software 19. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano The value of NMSOperational control $$$$ Service level$$$ Performance and availability$$Events$Application Server Network DatabaseCloud Virtualization 20. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano The real cost and value of NMSCustomer value SLACustomization Change-management, reports, alarmhandling documentation, maintenance, bugfixing,quality assurance, release planning, patching, update underlying OSS etc. Workload hours 21. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Customer case Aga Linde Gas a gerilla example 48000 employees in more then 100 countries Started with a local routerproblem in Germany 30 routers needed monitoring Daily & weekly reports to internal and external service partners 2 weeks from 1st telephone contact to deployed solution 6 months later... Customer added unix/linux servers in Germany 1 year later Customer add global router network and all europn servers 22. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano Customer case Aga Linde Gas a gerilla example 2009 a need for service monitoring of SAP The op5 Monitor with the SAP plugin has enabled us to create a fully functional 24x7 SAP service on call duty, assuring direct support and incident handling and reporting for all our users. This is a key function when evolving from an IT centric to a IS centric function. says Vesa Kuparinen. Customer used local inhouse consultants, op5 QA validated all checks and assisted in the deployment From idea too full deployment in less then 9 23. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano Svenska Handelsbanken a Tivoli replacement About Handelsbanken: Universal bank established 1871 The biggest bank in Sweden and the third biggest bank in the Nordic area* Lending to general public: > SEK 1 400 billion Operating profit: SEK 15.3 billion (2008) Total staff: 11 000 608 branches in The Nordics 84 branches in the rest of the world 24. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - Bolzano The Project Replace Tivoli with Nagios (op5 Monitor) 25. CONFERENCE ON NAGIOS & OSS Monitoring May 20th - Bolzano Summery of replacement project Complete project time less then 4 months Minimal to zero change for the large user groups i.e current NOC and Helpdesk Tivoli is totally out = zero licence and support fee's Drastic reduction of nodes feeding Managed Objects (presentation layer) Greatly reduced complexity for the monitoring solution 26. CONFERENCE ON NAGIOS & OSS MonitoringMay 20th - BolzanoThank YouFor more information please visitwww.op5.com