nagios conference 2014 - sean falzon - nagios as a pc health monitor
TRANSCRIPT
Introduction
Who am I?
Introduction
Where am I from?
Agenda
We will be covering
• The Journey
• How we (IT) use nagios & how the business uses it
• Why we started monitoring end user computers
• How we monitor end user pc’s & lessons we learnt
• What we are getting out of it now
• Customer satisfaction as a driver for high performance culture
Introduction
How do we use Nagios?
o Core Infrastructure
o Office Temperature
o Wireless Communications network
o Asterisk Integration
o Service Desk Plus integration
The business knows Nagios
We give the operators of the irrigation district access to Nagvis for monitoring of the communications network
So its important to know that the business knows we have monitoring technology deployed
The business knows Nagios
The business knows Nagios
We even use it to solve Occupational Health and Safety Issues
The business knows Nagios
Introduction of pc monitoring
What have we done so far in the area of PC
monitoring?
Why?
Why do we now want to monitor the entire
PC fleet?
How?
What approach are we now using?
Passive Checks
Typical end user complaint
“My PC is slow but by the time IT support
gets a chance to look at it the problem has
gone away”
Why monitor pc’s ?
• Difficulties tracking down end user
complaints about performance
• Software vendors often tell business
managers the issues are hardware
related
• Memory
• CPU
Customer Service
As a business we have a strategic goal of improving customer control and convenience
Internally our IT support team has the same goal of improving the control and convenience of the internal customers
Why use Nagios?
Nagios core functionality covers the required functionality of any PC fleet monitoring
Visibility
Awareness
Remediation
Reporting
Visibility
“If we can’t see the problem we can’t fix it”
Awareness
“Is this issue only affecting one user or is it system wide”
Remediation
“We know what the problem is, let’s fix it”
Reporting
“Reporting is key to making decisions”
When faced with budget cuts reporting on system performance is a powerful tool to identify which systems need to be replaced sooner than later.
What is required?
Two components are required
• Nagios installation either XI or Core
• Any compatible client on the PC
NSClient++
NCPA
others…
Configuration Example
Example for Nagios Core
• Assume you have enabled NSCA• Configure a host template with the following
“services”– cpu
– disk
– mem
Make sure they are configured to never be actively checked.
Problem solved!
Track uptime as a metric!never have to ask this question again!
Distribute your client configuration
How you distribute your configuration file depends on your environment.
Options would include
• System management software
• GPO
• Login script
Flexible Topology
You can mix passive and active checks to achieve a solution that suits your particular environment
Conclusion
Nagios as a PC monitoring Solution• Flexible
• Adaptive to changes – deploy a new config to track a
new statistic
• Powers decision making process for pc replacement
• Allows for proactive fault resolution for end users
• Drives high performance cultures in a business
Questions?
Any questions?
Thanks!
Oh one more thing
It is easier to get a cute girl to smile for a camera than it is to monitor your fleet
of PC’s
For Mila
