narrelle matthey executive assistant to the president & ceo ge money the renaissance ea –...
TRANSCRIPT
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Narrelle Matthey
Executive Assistant to the President & CEO
GE Money
The Renaissance EA – implications from more than a decade of change
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Agenda
• Problems that pervade a market when a workplace revolution is creeping rather sweeping – varying sentiments, outlooks, & attitudes about the nature of the EA role
• The role
• Education
• Expansion
• Your future
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Evolution - technology
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Evolution –attitudes
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Evolution –now
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Agenda
• Problems
• The role – reading between the lines in job descriptions & at interviews
• Education
• Expansion
• Your future
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Typical job description• Provide secretarial & administrative assistance to
the CEO – including email management & PowerPoint
• Co-ordinate & organise daily/annual meeting schedule
• Co-ordinate and arrange detailed domestic & international travel itineraries
• Maintain accurate administrative, record keeping & filing systems
• Manage all incoming correspondence including e-mails, faxes, internal and external mail
• Project co-ordination & administration
• Extensive client liaison both internally & externally
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SKILLS1. Attention to detail2. Communication skills3. Anticipation4. Good written & verbal
communication5. Sense of urgency6. Time management7. Organisation8. Diary management9. Prioritisation10.Advanced technical
skills ie. Outlook, PowerPoint
ATTRIBUTES1. Trustworthy
2. Positive “can do” attitude
3. Proactive
4. Professional
5. Approachability
6. Confident
7. Diplomacy
8. Discretion
9. Energetic
10.Willingness to learn
GE CEO & Managing Directors survey
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Ultimately…• You are the “window” to your manager – how you are
perceived & how you perform have a direct impact on how the boss is perceived & performs
• The EA’s of today don’t just “do”, they think. They need to be well-rounded, well-read, & stay on top of what’s happening in the business world
• Dress the part – “clothes make the man” (Mark Twain)
• Develop that rapport/relationship with your manager so that you can provide input & not be another “yes” person
• Be a role model for other assistants in the business
• Keep confidential information confidential, don’t gossip
• Understand your manager’s priorities – does he want to be interrupted at home/on holiday, whose calls should be taken?
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Agenda
• Problems
• The role
• Education – why it’s essential when a role is evolving yet so difficult to achieve given that the task of identifying specific training needs is virtually impossible varies from executive to executive
• Expansion
• Your future
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• Entrepreneurial approach
• Demonstrated experience
• Specialised roles
• New skill sets & responsibilities
Requirements going forward
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Who will get the job?• Those who master
technology
• Effectively use their interpersonal & communication skills
• Have the ability to track & organise & be creative in solving problems
• Have the willingness to learn, grow, & accept challenges
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Education
• Swinburne University Victoria: Graduate Certificate of Business
• Australian Institute Of Management NSW: Diploma of Business (Personal Assistant Development Program)• Academies Australia NSW: Certificate III in Business Administration
• Queensland TAFE: Diploma of Business Management
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Agenda
• Problems
• The role
• Education
• Expansion - your role and your skills when you have a boss that wants to give you wings
• Your future
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Expansion
• Understand your Manager’s priorities, & therefore your company’s
• Look for other challenges, don’t become complacent
• See yourself as an active member of the team, not just “the go-pher”
• See yourself as your Manager’s “business” partner
• Be proactive, not reactive
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Skills required
• Leadership
• Problem-solving, solutions-driven approach
• Project management
• Team building
• Multi-tasking
• Communications/public speaking
• Board interaction
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Performance review time• Start collecting data –
• 360-Degree feedback
• Do not assume your Manager knows or understands the steps it takes to accomplish a task or the difficulties overcome to create a success
• Be confident of your
accomplishments
Keep compliments from others Show detail involved when a
meeting needs to be changed On a normal day, I
……………………..
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Agenda
• Problems
• The role
• Education
• Expansion
• Your future – taking control & mapping out the role you believe you should have, & finding an executive who believes in you
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It’s all about “me”
• You are an integral part of your Manager’s team
• You provide a unique talent that no-one else within that team can
• Communication is your fundamental key to success
• You control & are responsible for your own life, both personally & professionally
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Remember
“Ability is what you’re capable of, motivation determines what you do, attitude determines
how well you do it” - Lou Holtz
The key is having the ability to view your job as:• Nothing is below me
• Nothing is above me
• No task is too small
• No task is too large
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Future ….. not that far away
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Narrelle Matthey
Executive Assistant to the President & CEO
GE Money
The Renaissance EA – implications from more than a decade of change