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National Aeronautics and Space Administration MAKE ADR YOUR FIRST CHOICE FOR RESOLVING EEO DISPUTES

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Page 1: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

National Aeronautics and Space Administration

Make aDR youR FiRst ChoiCe FoR Resolving eeo DisputesNational Aeronautics and Space Administration

NASA Headquarters300 E Street SWWashington, DC 20546

www.nasa.gov NP-2010-01-639-HQ

Page 2: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

ADR EEO Points of Contact

The ADR EEO Point of Contact at each Center is the Center EO Director/Officer who can be reached on the following Center telephone/fax numbers.

■ Ames ReseARch centeR

tel: (650) 604-6510 | Fax: (650) 604-2720

■ DRyDen Flight ReseARch centeR tel: (662) 276-3033 | Fax: (662) 276-2800

■ glenn ReseARch centeR

tel: (216) 433-3081 | Fax: (216) 433-8285

■ goDDARD spAce Flight centeR tel: (301) 286-7770 | Fax: (301) 286-1712

■ nAsA heADquARteRs tel: (202) 358-1098 | Fax: (202) 358-2742*

■ Jet pRopulsion lAboRAtoRy tel: (818) 393-7543 | Fax: (818) 393-4592

■ Johnson spAce centeR

tel: (281) 483-0603 | Fax: (281) 483-0609

■ KenneDy spAce centeR tel: (321) 867-9175 | Fax: (321) 867-1066

■ lAngley ReseARch centeR tel: (757) 864-3289 | Fax: (757) 864-8832

■ mARshAll spAce Flight centeR tel: (256) 544-0026 | Fax: (256) 544-2411

■ nAsA shAReD seRvices centeR tel: (228) 813-6055

■ stennis spAce centeR

tel: (228) 688-2079 | Fax: (228) 688-3240

■ wAllops Flight FAcility tel: (757) 824-1412 | Fax: (757) 824-1410

*The NASA Management Office (NMO) and Office of Inspector General (OIG) at JPL are also covered by HQ.

Page 3: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

ADR foR EEo: A fAR-REAching EffEct

NASA’s Alternative Dispute Resolution Program for Equal Employment Opportunity

Did You Know...■ ThereisanADRprogramforEEOatthe

Center(informalstageoftheEEOcomplaints

process)andAgency(formalstage)levels.

■ Theseprogramsareavailabletoyou

toaddressEEOcomplaintsquicklyand

effectively.

.01

Page 4: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

nASA ADR EEo PRogRAM

The BasicsTheNASAADREEOprogramisavoluntaryandconfidentialprogramdesignedtoresolve

EEOclaimsateveryCenterandattheAgencylevelthroughfacilitationbyaneutralthird

party,alsoknownasamediator.

Theprogramgenerallyutilizesmediation,oneofthemostcommonmethodsofADR,

toquicklyandappropriatelyresolveworkplacedisputes.Itprovidesindividualswiththe

opportunitytodevelopmutuallyagreeablesolutions.Italsoallowstheindividualsinvolved

inthedisputetohaveagreatervoiceintheoutcomethaninthetraditionalEEOprocess,

inwhichtheoutcomeisdeterminedbyaNASAofficialorEEOCadministrativejudge.

Finally,ADRcanfosterstronger,morecooperativeworkingrelationshipsandhelptobuild

trustbetweenmanagersandemployees.

Forthesereasons,theOfficeofDiversityandEqualOpportunity(ODEO)atNASA

championsandadvocatesADRasahighlyeffectiveandcost-efficientmeansofresolving

EEOdisputes.

.02

Page 5: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

.03

Page 6: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

nASA ADR EEo PRogRAM

Objectives■ Toproactivelyaddressworkplaceconflicts

thatmaysurfaceintheEEOareathrougha

heightenedemphasisonADR.

■ TosupportaNASAworkenvironment

wheremanagers,supervisors,employees,

andapplicantsforemploymenthavea

constructiveandexpeditiouswaytoresolve

EEOdisputesandcanremainfocusedon

themission.

■ Toprovideafair,timely,andcost-effective

methodforresolvingEEOdisputes.

■ ToprovideforconsistencyacrossNASA

CentersinADREEOprocesses.

.04

Page 7: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

ADR foR EEo: A fAR-REAching EffEct

ADR At the InFormal Stage of the eo ComplAint pRoCess (nAsA CenteR)

An aggrieved individual who seeks EEO counseling elects mediation to resolve an EEO dispute during the informal EEO complaints process through

the Center EO Director’s Office.*

During mediation, parties discuss the issues that gave rise to the conflict and exchange proposals for resolution.

Center EO Office monitors implementation of the terms of the settlement agreement.

The agreement is finalized and signed by the parties, and implemented consistent with federal law, regulation, and NASA policy.

If parties come to a mutually agreeable resolution, the agreement is drafted and reviewed by Center EO Office, HR, and the Chief Counsel.

If parties do not come to a mutually agreeable resolution,

the EO complaint process resumes.

Center EO Office coordinates mediation with the employee, management representative, and a third party neutral (mediator). If the employee chooses to have a representative present, then the Agency would have the discretion to

provide an Agency representative, as well.

Mediation sessions continue until

conflict is resolved, or either party chooses to end

mediation.

ADR At the Formal Stage of the eo ComplAint pRoCess (nAsA offiCe of DiveRsity AnD equAl oppoRtunity)

A complainant elects mediation to resolve an EEO dispute during the formal EEO complaints process through the Agency Office of

Diversity and Equal Opportunity.

During mediation, parties discuss the issues that gave rise to the conflict and exchange proposals for resolution.

ODEO monitors implementation of the terms of the settlement agreement.

The agreement is finalized and signed by the parties, and implemented consistent with federal law, regulation, and NASA policy.

If parties come to a mutually agreeable resolution, the agreement is drafted. Once drafted, the agreement is then reviewed by the appropriate offices such

as the Chief Counsel and Human Resources.

If parties do not come to a mutually agreeable resolution,

the EO complaint process resumes.

ODEO ensures that the mediator, a third party neutral, coordinates the mediation with the employee and management officials. If the employee

chooses to have a representative present, then the Agency would have the discretion to provide an Agency representative, as well.

Mediation sessions continue until

conflict is resolved, or either party chooses to end

mediation.

*The term “aggrieved individual” applies to both NASA employees and applicants for employment.

.05

Page 8: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

nASA ADR EEo PRogRAM

Frequently Asked Questions About ADR EEO Using Mediation

What are the benefits of mediation?Mediation is an impartial problem-solving

process designed to:

■ Leadtoamutuallyacceptableagreement,

whichislegallyenforceable.

■ Allowbothpartiestodeveloparealistic

assessmentofitsownaswellastheother

party’sviewpointsandalternativesolutions.

■ Helpthepartiestoisolatetheproblems

andissues.

■ Ensurefairnessforallparties.

.06

Page 9: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

ADR foR EEo: A fAR-REAching EffEct

■ Helpthepartieseffectivelycommunicatewith

eachother.

■ Helpthepartiesexploremutuallysatisfactory

solutionstoproblemsinsteadoftakingthe

casethroughthetraditionalcomplaints

process.

■ LeadtomoretimelyresolutionofEEO

disputesintheworkplace.

■ Resultpotentiallyinmonetaryand

nonmonetarysettlement.

.07

Page 10: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

nASA ADR EEo PRogRAM

At what point during the eeo complaints process may i request ADR?EitherpartymayrequestADRatanytimeduringtheEEOcomplaintsprocess,eitherat

theinformal(Center)stageortheformal(Agency)stage.

Will my right to pursue court or administrative action be affected if i decide to mediate an issue?No.Ifanaggrievedindividualchoosesmediation,theindividualdoesnotjeopardizehisor

herrighttoutilizetheEEOcomplaintsprocessinthefuture.

how can i obtain further information about the nAsA ADR eeo program?Foradditionalinformationabouttheprogram,contactyourCenterEOOffice(seeADREEO

PointsofContact)ortheAgencyADRProgramManagerintheOfficeofDiversityandEqual

Opportunity,ComplaintsManagementDivision,at202-358-2180.

YoumayalsowishtoreviewyourCenter’sADREEOprocedures,availablethroughyour

CenterEOOffice.

.08

Page 11: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

ADR EEO Points of Contact

The ADR EEO Point of Contact at each Center is the Center EO Director/Officer who can be reached on the following Center telephone/fax numbers.

■ Ames ReseARch centeR

tel: (650) 604-6510 | Fax: (650) 604-2720

■ DRyDen Flight ReseARch centeR tel: (662) 276-3033 | Fax: (662) 276-2800

■ glenn ReseARch centeR

tel: (216) 433-3081 | Fax: (216) 433-8285

■ goDDARD spAce Flight centeR tel: (301) 286-7770 | Fax: (301) 286-1712

■ nAsA heADquARteRs tel: (202) 358-1098 | Fax: (202) 358-2742*

■ Jet pRopulsion lAboRAtoRy tel: (818) 393-7543 | Fax: (818) 393-4592

■ Johnson spAce centeR

tel: (281) 483-0603 | Fax: (281) 483-0609

■ KenneDy spAce centeR tel: (321) 867-9175 | Fax: (321) 867-1066

■ lAngley ReseARch centeR tel: (757) 864-3289 | Fax: (757) 864-8832

■ mARshAll spAce Flight centeR tel: (256) 544-0026 | Fax: (256) 544-2411

■ nAsA shAReD seRvices centeR tel: (228) 813-6055

■ stennis spAce centeR

tel: (228) 688-2079 | Fax: (228) 688-3240

■ wAllops Flight FAcility tel: (757) 824-1412 | Fax: (757) 824-1410

*The NASA Management Office (NMO) and Office of Inspector General (OIG) at JPL are also covered by HQ.

Page 12: NASA Headquarters 300 E Street SW · NASA Headquarters 300 E Street SW Washington, ... NASA’s Alternative Dispute Resolution ... or the Agency ADR Program Manager in the Office

National Aeronautics and Space Administration

Make aDR youR FiRst ChoiCe FoR Resolving eeo DisputesNational Aeronautics and Space Administration

NASA Headquarters300 E Street SWWashington, DC 20546

www.nasa.gov NP-2010-01-639-HQ


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