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Nashville Hospital

41Q:\2012\BSD\NP\Convocation\PPT\Conv12TempVer1.pptx

In late August of 2011 HurricaneIn late August of 2011, Hurricane Irene made landfall in the

Northeast US


Church of St. Vito


Bronxville School


Do you have a plan?


Points to Discuss

What should you expect from your restoration compan ?company?

• Services• Responsiveness • Resources• Value Added Services• Commercial


Executive Summary

What you want is a Partner, after the loss, single loss or area wide disasters:loss or area wide disasters:

• Stabilize the loss site• Determine the scope of damage• Carry out the restoration and recovery processes, y y p ,

all aspects• Get you back to doing what you do best• Work with other partners to coordinate work

efforts


Restoration Products and Services

STRUCTURE CONTENTS• Walls, ceiling, floors• Dehumidification (moisture control)• Smoke odor

• Documents• Electronics• Computers

• Construction• Debris removal• HVAC systems

p• Servers• Magnetic tapes, discs, and

microfiche• HVAC systems• Microbial remediation• Bacteria

microfiche• Telecommunications• Fine art/ wood

Hi t i l ll ti• Historical collections


Fire, Smoke and Water Damage Mitigationg g

• Cornerstone of Services, no matter type of Cat• Damage Usually not totally destructive, but

progressive


Dehumidification – Moisture Control

• Improper drying can result in mold-growth and additional structural damageg

• Largest desiccant dehumidifiers, those that remove between 300 and 800 gallons of water per day, use g p y,less than 10% of the energy required by similar sized equipment

• In some cases room units can be used. Now have small desiccant units to improve dry time


Microbial Remediation

• All building materials are naturally contaminated withnaturally contaminated with mold spores

• Aggravated by water, no air, heat – perfect for growth and

ti th bl &creating another problem & coverage issues

• Proper drying stops the problem


HVAC Air System Cleaning and Decontamination

• The Air System is the heart of the air s ppl and can alsothe air supply, and can also distribute soot, smoke, mold spores ha ardo s chemicalsspores, hazardous chemicals, etc.

i k l i i• Quick solution to stopping several problems


Electronics – Industrial Equipment/Telecommunicationsq p

• Many times it is more cost effective to recover than replace electronicsthan replace electronics

• Equipment must meet the manufacturing specifications while meeting specificspecifications while meeting specific cleanliness requirements; B i d i i YOU!• Business decision YOU!


Documents and Vital Records Recoveryy


Major Problem After Storms especially for schools, hospitals and record archives

Wet Books and Paper

Stabilize wet books or paper by freezing • Speed is of the utmost importanceSpeed is of the utmost importance• Handle carefully• Rinse debris and contaminants• You can always do housekeeping after frozen• Use of refrigerated trailers


Freeze Drying Process


www.bmscat.com800.433.2940

Freeze Drying

Does your Partner Have the Equipment• N d d i h id h d i• Need todays equipment that can provide the drying

service required for vital documents• M it d it i d i th h t t i d f ti• Monitored so it is dry in the shortest period of time• Dried so it is useable


Documents and Media

Recovery Plans• Work with archivists• Work with archivists• Preservationists• Environmental specialistsp• Understand the importance of documents involved• Hospitals – X-rays and patient notes – HIPPA

compliant – privacy laws compliance


Responsiveness of your Partner

• Supplies, resources & equipment planned to meet the needs of the areameet the needs of the area

• Pre staging • Contact numbers when service is limited (you

need to be able to reach them)• Understand Urgency - getting the property

open for its usep


Responsiveness• Central Call Center operated 24 hours per day

365 days per year365 days per year• Regional staging areas accommodating

Regional Directors Supervisors andRegional Directors, Supervisors and equipment to allow fast deployment to a loss scene

• Command Centers in area wide disasters ensures that there are people on hand to p pmonitor and respond to all events

• In the potential “hit” area ahead of time


p

Strategic Staging Centers

Management, Supervision and Equipment ready to be mobili edto be mobilized

• Close to major cities and customer dense locations to allow fast and economical travel to the lossallow fast and economical travel to the loss

• Extra equipment in high or predicted storm areas• Reduced local buying or renting• Control loss dollar• Additional locations added as business grows


Resources

• Critical to have enough people to handle the demanddemand

• Where do they pull labor• What equipment is necessary• How do you prioritize who gets the helpy p g p• Promises vs Reality


Account Management

Specific POC and Tailored Contingency Plan• Direct assignment to Account Manager

• POC to learn your company and your business

• 24/7 reporting capabilities

• On loss site as needed to review requirements and• On loss site as needed to review requirements and assist operations

• Coordinate with customer’s management and staff• Coordinate with customer s management and staff


Value Added Services

• This is the critical part of getting back in operationoperation

• Be aware that the cost is substantial• Makes the difference on how fast you recover


Value Added Services

• Generators who are you hooked with• Water• Labor through the insured (save your

employees leaving)• Daily meetings to outline progressy g p g• Detailed scopes• Billing backup• Billing backup• Pre Contingency agreements


A partner that will provide ALL of the restoration ser ices needed for an loss ”services needed for any loss.”


www.bmscat.com800.433.2940

Conclusions

• One call will get it started• Standardized service• Standardized pricing• Experienced Personnel• Dedicated Team of Trained ProfessionalsDedicated Team of Trained Professionals• Resources Always Available

d 24/ /36• Ready 24/7/365


THANK YOU

Tim Draney & Tim Coumbe


www.bmscat.com

800.433.2940

QUESTIONS???QUESTIONS???

Agility RecoveryAgility RecoveryBMS CAT

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