national executive secretary ea pa 2015 transforming the ...€¦ · • how to practice proper...

Call: +61 3 9909 7310 | Email: [email protected] | Visit: h p://www.claridenglobal.com

• Strategic & Project Management Skills• How to Practice Proper Workplace and Office Etiquette• How to Handle Conflict and Difficult People• Improving your Performance with Emotional Intelligence• Panel Discussion: Overcoming Challenges as an Executive

Assistant

1. Gain Strategic & Project Management Skills to

Become a Valued Employee

2. Establish the right skills to enhance your working

relationships

3. Establish confidence, self belief and goal setting

4. Communicate with confidence and learn to deal

with difficult employees

5. Build a good working relationship with your boss.

• Managing Difficult Conversations• Creating Value that Makes you an Indispensable Part of the

Executive Team• Stress Management and Wellness for the Executive Assistant/

Personal Assistant• The Art of Confidence in Presenting Yourself• The Importance of Networking & Building Your Little Black

Book of Contacts

• Self-Awareness in the Workplace and Professional Esteem Building

• Career Planning and Goal Setting

FEATURED SPEAKERS

DAY 1: WEDNESDAY, 22 APRIL 2015

DAY 2: THURSDAY, 23 APRIL 2015

POST CONFERENCE WORKSHOPS:FRIDAY, 24 APRIL 2015

You will hear from 20+ Outstanding

Speakers who will show you how to be a

Great EA/PA

Combining a mix of expert speakers with experienced Executive Assistants, this conference will provide you with the latest in training material coupled with numerous real life, personable examples.

Lizzie WagnerManaging DirectorLizzie Wagner Group

Registration is

closing on

15 April 2015!

Workshop on Self-Awareness in theWorkplace and Professional Esteem

Building

Improving your Performance with Emotional Intelligence

Time Management Tips - Ideas for Time Management Skills Training

The Assistant Evolution - Transitioning from Business Support to Business Partner

Tammy TantschevExecutive Assistant to Managing DirectorRed Bull

Chandra ClementsManaging DirectorOne Legacy

EA PA2015

&National Executive Secretary

& PA Conference Transforming the Role of the Executive Assistant:

From Business Support to Business Partner

Main Conference: 22 - 23 April 2015Post Conference Workshops: 24 April 2015

Location: Crown Towers Melbourne, Australia

THE SHOWAT A GLANCE

Awar

d-W

inning

Awar

d-W

inning

Keyno

te

Speak

er

Meghan BeattieExecutive AssistantJones Lang LaSalle partnering with ANZ Group Property

Awar

d-W

inning

Panel Discussion: Overcoming Challenges as an Executive

Assistant

Louise BrownExecutive Personal Assistant to the Director and CEO Accuteque

Awar

d-W

inning

Creating Value that Makes You an Indispensable Part of

the Executive Team

Roger La SalleDirectorLa Salle Matrix Thinking


Speakers Line Up

2

Keynote Speaker

Highly Experienced EAs and PAs across Australia

Tammy TantschevExecutive Assistant to Managing Director Red Bull

Tammy has worked an Executive Assistant in various companies in different industries for over a decade. She is currently based in Sydney and is the Executive Assistant to the Managing Director of Red Bull Australia and New Zealand. She began her career as an office junior in her hometown of Adelaide and has since worked as an Executive Assistant in energy drinks companies and talk back radio and she had also worked in Saudi Arabia for the Senior Vice President at the world’s largest oil company. Tammy believes in taking a progressive view when defining senior assistants and their responsibilities.

Aloisie KrasnyExecutive Assistant to Chief Financial OfficerSydney Water Corporation

Emma WitteExecutive Assistant to the Chief ExecutiveVictorian Employers’ Chamber of Commerce and Industry

Louise BrownExecutive Personal Assistant to the Director and CEO Accuteque

Tessa Curtain Executive Assistant to Andrew Hagger, Group ExecutiveNAB Wealth

Meghan BeattieExecutive AssistantJones Lang LaSalle partnering with ANZ Group Property

Amy ChapmanPersonal Assistant to Craig Smith & Leisa FieldingTelstra

Svetlana GatesSenior Executive Assistant to Executive Director of Information ServicesAustralian Red Cross Blood Service

“Panel Discussion: Overcoming Challenges as an Executive

Assistant”

“The Importance of Networking & Building your Little Black Book of

Contacts”

“Time Management Tips - Ideas for Time Management Skills Training”

“Managing Meetings and Events with Confidence”


Assistant”

“How to Practise Proper Workplace and Office Etiquette”


Assistant”


Speakers Line Up

Thought Leaders from the Region

Mark McPhersonProfessional Trainer & CoachBest Practice Behaviour

Shaun KennyProfessional Trainer & CoachPeople of Influence

Jennifer BurrowsDirectorValue for L!fe

“The Art of Confidence in Presenting Yourself”

“How to Handle Conflict and Difficult People”

“How to Become a Person of Influence”

Marion FoxOwnerMarion Fox & Associates

“Managing Difficult Conversations”

Lizzie WagnerManaging DirectorLizzie Wagner Group

Chandra ClementsManaging DirectorOne Legacy

“Improving your Performance with Emotional Intelligence”

Caryn WalshDirectorPure Magic International Training Solutions (Pty) Ltd

“Workplace Bullying and Harassment”

“Workshop on Self-Awareness in the Workplace and Professional

Esteem Building”

Roger La SalleDirectorLa Salle Matrix Thinking

“Creating Value that Makes you an Indispensable Part of the

Executive Team”

Anthony BonniciDirectorBrain Blinkers

“Stress Management and Wellness for the Executive

Assistant/Personal Assistant”

Cris MassisChief Executive OfficerAustralian Physiotherapy Association

“The CEO’s Perspective? From your Boss’s Perspective”

Sarah LaurieBest-Selling AuthorSarah Laurie Lifestyles

“Women’s Wellbeing in Today’s Fast-Paced World”

3

Malcolm DawesManaging DirectordtaWORLDWIDE

“Are You Ready to be a Leader?”


Welcome to National Executive Secretary & PA Conference

Transforming the Role of the Executive Assistant:From Business Support to Business Partner

22 - 24 April 2015 | Crown Towers Melbourne, Australia

Dear Colleagues,

Due to rapid changes in technology and developments in management techniques, the 21st century office has witnessed a dramatic transformation in working practices. The roles of executive secretaries and personal assistants have expanded greatly as they take up more responsibilities which are beyond their traditional job scopes, increasing their contribution to their organizations’ success.

EAs and PAs are often unable to keep up with rapidly changing job scopes as they are required to pick up new skills in a short time frame, leading to additional challenges to their work amid the high pressure and fast-paced work environment that they work in. Hence, it is crucial for executive secretaries and personal assistants to re-evaluate their capabilities and re-skill themselves in order to meet new challenges and improve work efficiency and effectiveness.

This April in Melbourne, Clariden Global brings together a wide range of challenging EA & PA issues at the inaugural National Executive Secretary & PA Conference. Join us for a gathering with thought leaders and highly experienced executive secretaries and personal assistants from esteemed organizations in the region. Network with industry peers, exchange knowledge and enhance your professional skills to bring greater value to your organization. Meet thought leaders and fellow EAs & PAs who will address these changes executive secretaries and personal assistants face in the 21st century office. You will discover and pick up skills on effective communication, strategic and project management, stress management, wellness and many more to create value to your organization and become the indispensable aide to your boss.

Book your seats now and be where thought leaders and fellow EAs and PAs from around the region will gather! Mark 22 - 24 April 2015 in your calendar now!

Best Regards,

Joana NarcisoProgram DirectorNational Executive Secretary & PA Conference

Book Your Seat Today! Email: [email protected]

or Call +61 3 9909 7310for Immediate Booking!


Invitation to National Executive Secretary & PA Conference


5

PAST PARTICIPATING COMPANIES PROGRAM FEESOver 300 executive secretaries and PAs have attended

our secretaries program worldwide. They have received

outstanding testimonials. Selected past participating

companies from Australia include:

• 4impact Pty Ltd

• Alinta Energy

• APP Corporation Pty Ltd

• Austin Health

• Australian Taxation Office

• Barclays

• BBC Worldwide Australia Pty Ltd

• BGC Contracting

• Brisbane Airport Corporation

• Department of Health

• EFIC

• Ericsson Australia

• Fire & Rescue NSW

• FM Global

• Frucor

• IDEXX Laboratories

• Institute of Chartered Accountants Australia

• Jones Lang LaSalle

• Knorr-Bremse

• Komatsu Australia

• Lend Lease

• Lenovo (Australia & New Zealand) Pty Ltd

• Macquarie Group

• Mastercard

• Mazda Australia

• Mi9/Ninemsn

• National Australia Bank

• NEHTA

• Nestle Australia

• Newmont Asia Pacific

• Norman Disney & Young

• NSW Treasury

• PricewaterhouseCoopers

• Queensland Health

• RBC Capital Markets

• Schneider Electric

• Siemens Ltd

• Spinifex Pharmaceuticals

• Suncorp

• Toll Global Logistics - Customised Solutions

• University of Sydney

• Yarrabee Coal Company

Program Name: National Executive Secretary & PA ConferenceProgram Location: Crown Towers Melbourne, AustraliaMain Conference: 22 - 23 April 2015Post Conference Workshops: 24 April 2015

*Delegates outside of Sydney and Melbourne can enjoy additional savings to offset traveling expenses. Contact us at +61 3 9909 7310 or [email protected] to find out more!

*The conference fee includes lunch, refreshments and conference documentation.

Group Discounts: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount.

For registrations of 3 from the same company and billing source, the 4th participant receives a complimentary seat.

Only one discount scheme applies per company.

Important Notice: Payments are required with registration and must be received prior to the Conference to guarantee your place.

Workshop A (09:00 - 12:30): Self-Awareness in the Workplace and

Professional Esteem Building

Workshop B (13:30 - 17:00): Career Planning and Goal Setting

PLUS! Separately Bookable

Post Conference Workshop24 April 2015

A: Conference + Full Workshops

B: Conference + Workshop A

C: Conference + Workshop B

D: Conference Only

E: Workshops Only

AU$2,695

AU$2,595

AU$2,595

AU$2,195

AU$995

AU$2,895

AU$2,795

AU$2,795

AU$2,395

AU$995

AU$2,995

AU$2,895

AU$2,895

AU$2,495

AU$995

1st Early Bird Fee

(If payments and registrations are

received by 26 February 2015)

2nd Early Bird Fee

(If payments and registrations are

received by 23 March 2015)

Regular Fee

Conference Packages

Registration is

closing on

15 April 2015!


REASONS TO JOIN US AT THE NATIONAL EXECUTIVE SECRETARY & PA CONFERENCE10

Conference Highlights22 - 24 April 2015 | Crown Towers Melbourne, Australia

Discover the secrets to a successful

MD/PA relationship

Establish your image

and personal brand

to create positive first

impressions

Deal with stress

and cope in times of

turbulence

The insider’s guide to

the senior assistant role

– getting to the top and

staying there

Develop your

administrative skills

Move past the small talk to

proactive networking

Enhance strategic thinking,

communication, leadership

and relationship building

skills for positive influence

Establish core skills

and career pathways

Embrace the evolution

towards a team-based

environment

Focus on health and

wellness to achieve peak

performance

6

EA PA2015

&


Main Conference Agenda 22 - 23 APRIL 2015 | CROWN TOWERS MELBOURNE, AUSTRALIA

DAY ONE - 22 APRIL 2015

7

The Modern Executive Secretary and Personal Assistant of Today!The perception now is that the CEO is the face of the organization, but their Executive Assistant is doing all the work.

The roles of executive secretaries and personal assistants are growing exponentially. You are increasingly required to perform demanding roles on behalf of your boss such as preparing executive reports, making presentations, attending and even making contributions during executive board meetings. This demanding role makes it imperative that executive secretaries and personal assistants must possess sufficient knowledge and understanding of the key fundamentals of Strategic Thinking, Project Management, Corporate Finance and Reporting,

Leadership and Information Technology.

09:00

09:15

10:00

10:45

10:30

Opening Address by Conference Chairman

The Assistant Revolution - Transitioning from Business Support to Business Partner

Time Management Tips - Ideas for Time Management Skills Training

How to Practise Proper Workplace and Office Etiquette

Morning Refreshments

• Management of Function and Objectives• Work Planning and Organization• Problem Solving and Decision Making• Strategic forward thinking and ambition• Learning to embrace the opportunity to move from a purely supporting role to

the role of an advisor• Understanding business needs and expectations will allow you to position

yourself as an effective and respected business partner

• Question routines, habits and assumptions - your own and others• Be creative to find different ways of doing things• Small changes can produce very big results• Assess what efforts and activities are most productive, and which are not• The use of modern technology such as smartphones and other online

distractions can be major time stealers• Manage your environment as a whole• When you’re faced with a pile of things to do, go through them quickly and

make a list of what needs doing and when

• First impressions are important! You are the ambassador(s) of the business• Telephone Etiquette and Manners• Dealing professionally with discourteous, demanding or dissatisfied clients• Respect the privacy of those around you• Don’t read memos or faxes on other people’s desks and don’t make comments

about overheard phone calls• Be respectful to all, no matter what their titles are

Tammy TantschevExecutive Assistant to Managing DirectorRed Bull

Aloisie KrasnyExecutive Assistant to Chief Financial OfficerSydney Water Corporation

Tammy has worked an Executive Assistant in various companies in different industries for over a decade. She is currently based in Sydney and is the Executive Assistant to the Managing Director of Red Bull Australia and New Zealand. She began her career as an office junior in her hometown of Adelaide and has since worked as an Executive Assistant in energy drinks companies and talk back radio and she had also worked in Saudi Arabia for the Senior Vice President at the world’s largest oil company. Tammy believes in taking a progressive view when defining senior assistants and their responsibilities.

Currently an EA at Sydney Water Corporation, Aloisie is equipped with extensive experience as a PA who has worked in various industries. She believes that EAs are important and affective to business and has conducted programs in confidence building, protocol, business presentation, working with difficult personalities, style and personal branding. She was also a finalist in the Executive PA Magazine 2014 Awards

Meghan BeattieExecutive AssistantJones Lang LaSalle partnering with ANZ Group PropertyMeghan Beattie is an Executive Assistant to the Regional Account Director at Jones Lang LaSalle’s Integrated Facilities Management (IFM) partnership with ANZ Group property, who is responsible for IFM services across Australia and Southeast Asia. She is a trusted advisor who provides comprehensive, strategic support as well as high-level administrative support to her boss and manages critical communication and relationships with various stakeholders.



12:45 Lunch

• Have more self awareness, specifically in relation to your own strengths and emotional intelligence ‘blind spots’ and understand your own emotions and thinking patterns in detail

• Be in a position to construct a personal development plan that will enhance your emotional intelligence capabilities and thereby improve your career and personal success

• Bringing out the best with personalized scripts and principles

8

Chandra ClementsManaging DirectorOne LegacyChandra Clements is an experienced global executive with extensive work experience in Australia and four other continents. Currently Director of One Legacy Pty Ltd and based in Gold Coast, Queensland, Australia, she is a 2014 Inductee into the Australian Businesswomen’s Hall of Fame. In addition, she won the Gold Stevie® for Female Entrepreneur of the Year in Asia, Australia and New Zealand in the 2012 and 2013 Stevie Awards for Women in Business, the world’s premier business awards program for women.

‘I cope with the stress primarily by accepting that there is always some stress attached to a job, as there is to life in general, but I try to manage my time the best I can by being organised and proactive and making sure that my work-life balance is as good as I can make it. I never take work home with me; that is my first rule and always has been in all my jobs, and to be able to do that I

make sure that I give 120 per cent during the day.’ - Brigitte Thethy

12:15 Improving your Performance with Emotional Intelligence

• Identify how your own emotions affect your work performance• Understand the key emotional intelligence skills and competencies required

to develop high performance and maximize business performance

11:30 How to Handle Conflict and Difficult People

• 9 Competencies for Dealing with Difficult People• Rank your boss’ priorities• Educate yourself and prioritize• Different types of management styles• Things to share with your boss

o Communication o What bosses should know to work effectively o The law of expectations

• Provocateur Role-Plays and Real Life RehearsalsMark McPhersonProfessional Trainer & CoachBest Practice BehaviourFor over a decade, Mark’s been helping staff, at all levels of all organisations, Handle Tough Conversations, Deal with Bad Behavior& Difficult People. Mark’s a speaker, educator, trainer, mentor & coach and presents at conferences and all sortsof professional development events and works with small groups and individuals.

PanelistsSvetlana GatesSenior Executive Assistant to Executive Director of Information ServicesAustralian Red Cross Blood Service

Svet is a Melbourne-based Senior Executive Assistant to Executive Director of Information Services at the Australian Red Cross Blood Service with 13 years of experience partnering with executives in both public and private organizations. Svet thinks that working for the blood service is an honour as they are in the business of saving and improving lives with a product that the best scientists have not found a real substitute for.

ModeratorLouise BrownExecutive Personal Assistant to the Director and CEO Accuteque

Louise is an Executive Personal Assistant with Accuteque and winner of “Executive Personal Assistant of the Year 2013” award. She swears by her key competencies: Be proactive - every EA/PA must be at least 5 steps ahead of their Executive. Confidentiality – you’re in a position of trust so make sure you sign that invisible Secrecy Act! Adaptability – Embrace Change! Judgment is huge. You have to exhibit sound judgment and the ability to make reasonable decisions in the absence of direction.

13:45 Panel Discussion: Overcoming Challenges as an Executive Assistant

• Challenges – Top 3 Challenges faced by majority of Executive Assistants• How to set expectations with your Executive and why it is crucial to your role• How to build a positive relationship with your Executive based on trust and

effective communication• Why always saying yes is bad for your productivity. Learn how to say no

strategically• Establishing your brand as a young professional• Transitioning from a traditional assistant to an influencer/advisory role



9

17:00 Closing Remarks by Conference Chairman and end of Day 1 of National Executive Secretary & PA Conference

16:15

15:15 Afternoon Refreshments

Amy has been the primary organizer of a number of events within the Defence Engagement Team in Telstra, and has quickly become the “go to girl” for event organisation. She has a proven ability to organiz and project manage both large and small scale projects with natural flair for events and has completed a Diploma in Event Management.

14:30

15:30

Managing Meetings and Events with Confidence

Workplace Bullying and Harassment

• Before the meeting: prepare and plan• During the meeting/event• After the meeting: Evaluate• Recurring meetings• General meetings• Periodic meetings• Important meetings

• EAs play a key role in an organization in many ways• They play leader, confidante, healer, organizer, helper etc and due to their

position (and depending on how they use their positional authority) can play an active role in shaping the culture (the feel) of an organization

• How they can ensure that it is one of achievement and support• How they can help establish a code of conduct to ensure bullying and

harassment are not tolerated• How they need to know the difference between bullying and performance

management• The psychological profile of an organizational bully?• Strategies to eradicate bullying personally and organizationally

Amy ChapmanPersonal Assistant to Craig Smith & Leisa FieldingTelstra

Are You Ready to be a Leader?

• What is the difference between leadership & management?• How can you demonstrate leadership as an Executive Assistant?• Discover what you can put in place at work immediately• Find out how you can help others to identify their leadership strengths

Malcolm Dawes is a highly respected and sought after organisational performance consultant with a keen interest in leadership development. He has facilitated development workshops in China, Korea, USA, South Africa, UK, India, Australia and New Zealand on numerous sales and leadership topics. He has appeared on the internet TV channel “The Profitability Channel” where he was interviewed on the topic of leadership.

Malcolm DawesManaging Director dtaWORLDWIDE

Emma WitteExecutive Assistant to the Chief ExecutiveVictorian Employers’ Chamber of Commerce and Industry Emma is the Executive Assistant to the Chief Executive of the Victorian Employers’ Chamber of Commerce and Industry (VECCI) with extensive background in executive support, human resources, administration and customer service across various industries including employer associations, family welfare and professional sporting clubs and venues. Always striving to expand her knowledge base, she is now in her final year of a Bachelor of Business majoring in Management.

Caryn Walsh is a much sought after trainer, facilitator, psychologist, public speaker, lecturer, educator and organizational change agent with over 25 years of working experience. Well known for her animated and lively delivery style, Caryn is a regular keynote speaker at conferences, forums and seminars around Australia and she has worked in various countries around the world in this capacity.

Caryn WalshDirectorPure Magic International Training Solutions (Pty) Ltd



10

DAY TWO - 23 APRIL 2015

‘To become a successful assistant you need to be interested in everything that is going on around you, and to constantly try to learn and understand what the other responsibilities are. Continuous development/learning is the best way to be successful and

you should not be afraid to get involved with project work even if it is outside your remit.’

- Brigitte Thethy

09:00

09:10

09:45

Opening Address by Conference Chairman

Managing Difficult Conversations

• Preparing for difficult conversations and difficult people with skill and confidence

• Delivering messages powerfully• Confronting people calmly and respectively• Overcoming the fears that lead you to avoid difficult conversations Marion Fox OwnerMarion Fox and Associates Marion is a training and development consultant with 29 years of practical experience in large organizations and the education sector, with executive and personal assistant development being a key area of her work. Marion has worked as an online tutor in communication skills and prides herself in delivering fun and practical training workshops based on practical experience, adult learning principles, behavior and skills relevant to the participants.

10:30 Morning Refreshments

10:45

Cris MassisChief Executive OfficerAustralian Physiotherapy AssociationCris has been with Australian Physiotherapy Association as their Chief Executive Officer since February 2011, with key responsibilities including the operational management of the APA and the implementation of the 2015 - 2017 strategic plan. Throughout his career, he has developed skills in relationship management, communication, conflict management, change management and cultural transformation.

11:30 The CEO’s Perspective! From your Boss’s Perspective

• What does an executive look for and what do they really want from their EA?• What sets a great EA apart from the rest?• Learning how to balance priorities and communicate effectively with your

manager

Stress Management and Wellness for the Executive Assistant/Personal Assistant

• What is stress?• Positive and negative stress• Identifying your personal causes of stress and symptoms• Analyzing stress contributors, lifestyle , habits, patterns• Setting goals and action plans for a less stressful lifestyle• How to achieve emotional wellness in the workplaceAnthony BonniciDirectorBrain BlinkersAnthony is a charismatic, dynamic and energetic presenter who has over 13 years of corporate experience in Australia in sales, marketing & people management roles. Anthony is a certified Neuro Linguistic Programming (NLP) Master Practitioner.

Women’s Wellbeing in Today’s Fast-Paced World

• Understanding our inner resources • Creating order, planning and rituals as a lifestyle foundation • Why Joy in your life is a non-negotiable • 6 Essentials of WellnessSarah LaurieBest-Selling AuthorSarah Laurie LifestylesSarah works with clients in her coaching practice. She delivers Lifestyle & Wellbeing programmes to teenagers within high schools, is a sought after international presenter in the corporate sector and runs public seminars annually, throughout New Zealand. Sarah is a best-selling author and shares her inspiration across several media channels in both New Zealand and Australia.

12:30 Lunch



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15:15

14:15

The Importance of Networking & Building your Little Black Book of Contacts

• Networking - love it or hate it, why it’s essential• How many contacts should youTessa CurtainExecutive Assistant to Andrew Hagger, Group ExecutiveNAB WealthTessa Curtain is the Executive Assistant to Andrew Hagger, Group Executive, at NAB Wealth. Her duties include conference organization, HR, recruitment, mentoring, counseling and troubleshooting. Early in her career, Tessa identified the need to understand and work with the personality and work style of her boss. Most importantly, Tessa has discovered that the cornerstone of her role is to develop a successful partnership with her boss.

15:00 Afternoon Refreshments

13:30 The Art of Confidence in Presenting Yourself “… people’s number one fear is public speaking… Death is number two… This means to the average person, if you go to a funeral, you’re better off in the casket than doing the eulogy.” - Jerry Seinfeld

Building confidence in presenting is the ultimate stretch.

Those who have mastered this are more likely to try new things and back themselves and their ability to master new skills and undertake more challenging roles. Self-confidence is priceless.

At the heart of this presentation are insights into WHAT successful speakers and presenters do to achieve their results and, importantly, HOW they think, the tools they use, and the actions they take.

New and experienced presenters will benefit from learning about:• The dreaded nerves: how experienced speakers manage them (and you can

too!)• How to build your confidence as a speaker - even if you’re starting at zero• How to keep going when it all gets ‘too much’• Presentation preparation • Disaster recovery - when things go wrong• Pre-presentation rituals for success

As a Director of Value for L!fe, Jennifer is responsible for the development and delivery of “on message” development programs primarily across Blue Chip, multicultural organisations ensuring measurable performance impacts. she has advised blue chip organizations and government bodies on their internal and external communications, facilitating transformational training events and deconstructing thousands of corporate pitches and presentations.

Jennifer BurrowsDirectorValue for L!fe

Brand You

• How to find your brand as EA• Why fashion/the art of dressing is so necessary in enhancing your brandLizzie WagnerManaging DirectorLizzie Wagner Group

Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching.



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16:50 Closing Remarks by Conference Chairman and end of Day 2 of National Executive Secretary & PA Conference

16:15 How to Become a Person of Influence

• What are the two key qualities that make you a person of influence?• How do you rate on each of these two qualities? Complete the exclusive

questionnaire to find out.• What can you do to improve your rating and your influence on others?Shaun KennyProfessional Trainer & CoachPeople of Influence Shaun is one of Australia’s best event facilitators who enjoys bringing a unique blend of energy, humour and intellectual rigour to events. His passion is creating experiences that light people up with laughter and learning. He has directly worked with tens of thousands of people from various industries across the world and has trained executives from companies such as Microsoft, Coca-Cola, Shell, Qantas and Westpac.

15:45 Creating Value that Makes you an Indispensable Part of the Executive Team (Don’t be just an assistant, be part of the management team: the choice is yours, the change is easy!)

• Being different by being better• Measure your value to the organisation• Don’t be just an assistant, become an associate• Add real value with incisive insights• Introduce “Opportunity Capture” to the bosses’ thinkingRoger La SalleDirectorLa Salle Matrix Thinking Roger La Salle is a challenging, dynamic and sought after speaker and facilitator who brings with him a lifetime of experience and successful business creation. He is the author of several books on Matrix Thinking and was appointed as Chair of Innovation at the prestigious “The Queens University” in Belfast in 2004.


Workshop Timetable: Workshop A will run from 9.00am - 12.30pm with mid morning and luncheon breaks. Workshop B will run from 1:30pm - 5:00pm with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences.

WORKSHOP A: 09:00 - 12:30

Self-Awareness in the Workplace and Professional Esteem BuildingTo be conducted by Lizzie Wagner, Managing Director, Lizzie Wagner Group

This workshop will focus on crucial issues that affect inner personal development. These include building confidence, improving communication, achieving a greater understanding and treatment of ourselves and others, improving attitudes towards self, enhancing positive thinking and self-motivation and techniques for relaxation.

Participants will be taken through:• What is confidence• Think Positive Thoughts• Focus on your strengths and boost your confidence• Self-esteem, Self-awareness and Self-belief• Conscious and subconscious minds• The feeling of confidence• Act as if you are confident

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Post Conference Workshops 24 APRIL 2015 | CROWN TOWERS MELBOURNE, AUSTRALIA

About Your Workshop Leader

Lizzie Wagner has over 30 years experience as a trainer, events manager and promotions manager/presenter in the fashion and television industries and is a highly sought after international speaker. She has trained thousands of individuals and corporations in image, presentation and customer service. During the course of her career, she has worked with not only models, actors, politicians, TV and sporting celebrities and CEOs as well as individuals seeking mentoring, esteem and business coaching. Her training in the corporate sector has developed into a variety of essential topics encompassing professional development. Lizzie was a finalist in the Telstra business women’s Awards, Lifetime Achievement Award and the International MAXI Awards and BOMA Australia awards for event management. Outside of her busy schedule, Lizzie travels yearly to outback Australia to focus on indigenous empowerment programs and haslaunched her first of a series of books, skincare and hair care products in 2009.

Lizzie WagnerManaging Director,Lizzie Wagner Group


Workshop Timetable: Workshop A will run from 9.00am - 12.30pm with mid morning and luncheon breaks. Workshop B will run from 1:30pm - 5:00pm with a mid afternoon refreshment break. Registration begins 30 minutes before each workshop commences.

WORKSHOP B: 13:30 - 17:00

Career Planning and Goal SettingTo be conducted by Sarah Laurie, Best-Selling Author, Sarah Laurie Lifestyles

What are the goals that, on your deathbed, you will either be glad you achieved or regret not having achieved? You never regret what you do - you only regret what you don’t do!

Topics Covered: • Getting Inspired• Action Plan• Goal Setting• Steps to achieve your goals• Personal Development Plan• The Future of the Executive Secretaries and Personal Assistants

Goal setting will help:• Build relationships at work when you align your goals with those of your boss and the organization• Build your self-confidence as you achieve your goals• Motivate you• Separate what is important from what is irrelevant• Understand what is important for you to achieve• Make you satisfied with your life when you are sat in your rocking chair at the age of 90!

14

Post Conference Workshops 24 APRIL 2015 | CROWN TOWERS MELBOURNE, AUSTRALIA

About Your Workshop Leader

Sarah’s passion to encourage and inspire others began as she made a u-turn in her career, leaving advertising to become a life-coach when her children were young.

Sarah works with clients in her coaching practice. She delivers Lifestyle & Wellbeing programmes to teenagers within high schools, is a sought after international presenter in the corporate sector and runs public seminars annually throughout New Zealand. Sarah is a best-selling author and shares her inspiration across several media channels in both New Zealand and Australia.

Sarah continues to expand her learning in the arena of happiness and wellbeing, yet some of her most valuable insights are as a result of raising their four children. She understands first hand that today’s fast paced world, and the responsibilities of managing a home, a family and a career can contribute to some of life’s most challenging issues.

Armed with a valuable mix of knowledge, insight, energy and compassion, Sarah changes the way people look at their lives and they become happier, healthier and inspired.

Sarah LaurieBest-Selling AuthorSarah Laurie Lifestyles


National Executive Secretary & PA Conference is a dedicated event to provide insights into the changing role of EAs and PAs in the

21st century. Discover the importance of strategic and project management, communication and relationship management skills in

creating value that makes EAs and PAs a valuable contributor to organizational success. Learn how achieving good time management

skills, handling stress well and sustaining a healthy work life balance will make you an indispensable asset to the executive team. This

conference is targeted at EAs and PAs across all industries in Australia.

Leverage our limited sponsorship packages to strength and confirm your market position through consistent and continual branding

awareness and take advantage of the plethora of opportunities with high level decision makers.

Your Partnership with us will provide you with:

Benefits as Media Partner or Supporting Organization at National Executive Secretary & PA Conference

• Enhance your corporate profile & visibility within your industry - Your company’s logo will be emblazoned on our brochures

and distributed to esteemed EAs and PAs from renowned organizations across Australia

• Affiliation with internationally recognized commercial event organizer

Clariden Global events are widely known and trusted internationally for giving best value to senior industry executives. We partner with

selected media and supporting organizations, capable of delivering the highest caliber of expert knowledge and key industry insights

to the target market.

If you meet the criteria mentioned above and would like to explore the opportunity to partner with us for National Executive Secretary & PA

Conference, please contact Kylie Matthews at +61 3 9909 7310 or email [email protected]

• Get unparalleled industry exposure

• Generate leads and set-up key meetings

• Position your company as a thought-leader

• Reaffirm your position in the industry

Capitalize on this Conference!

Please contact Kylie Matthews at +61 3 9909 7310 or email [email protected]

to discuss potential sponsorship opportunities.

15

Welcome to National Executive Secretary & PA Conference

Transforming the Role of the Executive Assistant:From Business Support to Business Partner


Knowledge for the world business leaders C L A R I D E N

REGISTRATION PAGE

NATIONAL EXECUTIVE SECRETARY & PA CONFERENCE22 - 24 April 2015 | Crown Towers Melbourne, Australia

Booking Contact (Approving Manager) Mr/Mrs/Ms:___________________________

Job Title:____________________________ Department:_______________________

Telephone:___________________________ Fax: _______________________________

Email:___________________________________________________________________

Organization:_____________________________________________________________

Address:_________________________________________________________________

____________________________________________Postal Code:_________________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

4 WAYS TO REGISTER

Email: [email protected]

Fax: +61 3 9909 7788

Call: +61 3 9909 7310

Website: www.claridenglobal.com

Promotional Code (Optional): __________________________________________________Please register the following participant(s) for this Conference(Please tick to select your Conference packages. You may tick more than one.)1st Participant Name (Mr/Mrs/Ms): _______________________________________________Job Title:___________________________ Department:_______________________________Telephone:______________________________ Fax:__________________________________Email:__________________________________________ Date of Birth:__________________Conference Package Selected: ________________________________________________2nd Participant Name (Mr/Mrs/Ms): _______________________________________________Job Title:___________________________ Department:_______________________________Telephone:______________________________ Fax:__________________________________Email:__________________________________________ Date of Birth:__________________Conference Package Selected: ________________________________________________3rd Participant Name (Mr/Mrs/Ms): _______________________________________________Job Title:___________________________ Department:_______________________________Telephone:______________________________ Fax:__________________________________Email:__________________________________________ Date of Birth:__________________Conference Package Selected: ________________________________________________4th Participant Name (Mr/Mrs/Ms): _______________________________________________Job Title:___________________________ Department:_______________________________Telephone:______________________________ Fax:__________________________________Email:__________________________________________ Date of Birth:__________________Conference Package Selected: ________________________________________________

FOR OFFICIAL USE

FEE RECEIVED REFERENCE L5220/JN/KY

PAYMENT METHODS

BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.

BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Battery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount.

Note: Please include invoice number on all payment types and yourcompany’s name in your payment instructions for our reference.

CREDIT CARD:To make payment by credit card, please call our client services hotline at+61 3 9909 7310.

Please complete this section.

HOW TO REGISTER AND PAY

ACCOMMODATION

Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confi rmation.

CANCELLATIONS AND SUBSTITUTIONS

Once we have received your booking, the place(s) are confi rmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only beredeemed for 1 program and is valid for only one (1) year from date of issue.Substitution with a qualifi ed candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

For registration for 2 participants, enjoy 10% discount on 2nd participant. For a limited time only by 23 March 2015, register 3 participants and the 4th participant will receive a complimentary seat. Complimentary seat will be registration of the lowest value.

Crown Towers Melbourne, Australia22 - 24 April 2015Address: 8 Whiteman Street,Southbank VIC 3006, AustraliaPhone: +61 3 9292 8888Website: http://www.crownhotels.com.au/crown-towers-melbourne/

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM

PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability.

ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.

PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confi dence. It will be added to our database for the primary purpose of providing you with information about future events and services.

Visit us at www.claridenglobal.com for upcoming events

PLEASE NOTE: The conference fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place.

An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “Clariden Global International Limited”. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.GROUP DISCOUNTS

CONFERENCE VENUE AND ACCOMMODATION INFORMATION

A: Conference + Full Workshops

B: Conference + Workshop A

D: Conference Only

C: Conference + Workshop B

E: Workshops Only

1st Early Bird Fee

(If payments and registrations

are received by 26 February

2015)

2nd Early Bird Fee

(If payments and registrations

are received by 23 March

2015)

Regular FeeConference Packages

CONFERENCE FEES

AU$2,695 AU$2,895 AU$2,995

AU$2,595 AU$2,795 AU$2,895

AU$2,595 AU$2,795 AU$2,895

AU$2,195 AU$2,395 AU$2,495

AU$995 AU$995 AU$995

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