national occupational standards for - skills for...

National Occupational Standards for Human Identity and Biometrics

Final version approved May 2009 1

National Occupational Standards

for

Human Identity and Biometrics

Approved Suite of NOS May 2009



National Occupational Standards for Human Identity and Biometrics These standards are intended for people who are employed in the security industry, involved in evaluating requirements, solutions, and solution components, making recommendations, installing and maintaining suitable Human Identity and Biometric solutions.

Unit Elements

HIB 1.1 Respond to clients who require human identity and biometric solutions HIB 1.2 Record details of client’s human identity and biometric requirements

HIB 1 Establish client’s human identity and biometric solution requirements

HIB 1.3 Provide proposals to identify client’s human identity and biometric requirements

HIB 2.1 Research human identity and biometric solutions to meet

client’s requirements HIB 2.2 Determine potential costs, benefits and effectiveness of

human identity and biometric solutions

HIB 2 Recommend solutions to meet client’s human identity and biometric requirements

HIB 2.3 Make human identity and biometric solution recommendations to clients to meet client’s requirements

HIB 3.1 Confirm details of solution requirements

HIB 3.2 Plan and co-ordinate the use of resources to install solutions

HIB 3 Plan the installation of human identity and biometric solutions

HIB 3.3 Organise first fixes of solution installations

HIB 4.1 Make arrangements for the installation of a human identity and biometric solution HIB 4.2 Confirm the availability of equipment and materials

HIB 4 Prepare to install a human identity and biometric solution HIB 4.3 Prepare for solution installation

HIB 5.1 Install a human identity and biometric solution

HIB 5.2 Terminate cables and wires to equipment

HIB 5 Install a human identity and

biometric solution HIB 5.3 Restore sites after installing equipment

HIB 6.1 Carry out tests to confirm required human identity and

biometric solution operation HIB 6 Test and confirm the operation of a

human identity and biometric solution

HIB 6.2 Carry out human identity and biometric data transmission

tests

HIB 7.1 Prepare for human identity and biometric solution

commission and handover HIB 7.2 Demonstrate and handover the solution to clients

HIB 7 Commission, handover and demonstrate the use of a human identity and biometric solution

HIB 7.3 Bring the solution into operation



HIB 8.1 Determine the operational and performance quality of the human identity and biometric solution against the agreed criteria

HIB 8.2 Report potential weakness in the human identity and biometric solution

HIB 8 Determine the effectiveness of the

human identity and biometric solution

HIB 8.3 Provide support to clients using the human identity and biometric solution

HIB 9.1 Carry out technical audits on the solution HIB 9 Audit the human identity and biometric solution HIB 9.2 Produce technical audit reports

HIB 10.1 Provide proactive maintenance and support for the

solution HIB 10 Maintain the performance of the human identity and biometric solution HIB 10.2 Liaise with clients during proactive maintenance and

support

HIB 11.1 Capture and quality assure biometric data

HIB 11.2 Store biometric data onto a database HIB 11 Capture biometric intelligence

HIB 11.3 Integrate biometric data with the human identity and biometric solution

HIB 12.1 Plan and prepare for service recovery activities HIB 12 Provide human identity and

biometric solution service continuity HIB 12.2 Manage service recovery

HIB 13.1 Carry out maintenance to ensure solution continuity

HIB 13 Provide human identity and biometric solution continuity

HIB 13.2 Restore performance after solution replacement or adjustment

HIB 14.1 Diagnose causes of unsatisfactory solution performance HIB 14 Diagnose and rectify unsatisfactory

performance in the human identity and biometric solution

HIB 14.2 Rectify unsatisfactory performance in the solution

HIB 15 Conserve confidentiality and security of human identity and biometric information

HIB 15 Conserve confidentiality and security of human identity and biometric information

HIB 16 Report writing for human identity and biometrics

HIB16 Report writing for human identity and biometrics

SCM 5.1 Determine the quality and relevance of security provision

SCM 5.2 Identify and report weakness in security provision

SCM 5 Manage the effectiveness of security processes within the organisation This unit has been imported from approved Skills for Security NOS (Security Management) SCM 5.3 Maintain effective arrangements for security provision

Zl1.1 Analyse information and define the problem

Zl1.2 Work out possible solutions to problems

Zl1 Provide solutions to, and advise on, complex technical support problems (This standard is imported from Skills for Justice

suite of standards) Zl1.3 Evaluate the selected solution to the problem



Unit 1 Protect yourself from the risk of violence at work (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Protect yourself from the risk of violence at work

Unit 2 Make sure your own actions reduce risks to health and safety (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Make sure your own actions reduce risks to health and safety

Unit 3 Promote a healthy and safe culture in the workplace (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Promote a healthy and safe culture in the workplace

4.1 Develop and maintain communication with people Unit 4 Communicate effectively with

others (This standards is Imported from Skills for Security approved suite of Common Core NOS)

4.2 Maintain the security of information

Unit 5 Give a positive image of yourself (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Give a positive image of yourself

6.1 Develop effective working with staff in other agencies Unit 6 Work effectively with other

agencies (This standards is Imported from Skills for Security approved suite of Common Core NOS)

6.2 Sustain effective working with staff in other agencies

Unit 7 Develop your personal networks (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Develop your personal networks

Unit 9 Develop productive working relationships with colleagues and stakeholders (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Develop productive working relationships with colleagues and stakeholders

Unit 10 Provide leadership for your team (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Provide leadership for your team

Unit 11 Ensure compliance with legal, regulatory, ethical and social requirements ((This standards is Imported from Skills for Security approved suite of Common Core NOS)

Ensure compliance with legal, regulatory, ethical and social requirements

Unit 13 Manage your own resources and professional development (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Manage your own resources and professional development

Unit 14 Promote equality and value

diversity (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Promote equality and value diversity



Unit 15 Develop a culture and systems that promote equality and value diversity (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Develop a culture and systems that promote equality and value diversity

Unit 16 Assess and address risk to the environment (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Assess and address risk to the environment

Unit 17 Use radio communications effectively (This standards is Imported from Skills for Security approved suite of Common Core NOS)

Use radio communications effectively



Glossary of terms

Human constraints – physical, psychological and sociological variability amongst individuals

and groups which must be taken into account in solution design Technology refresh – replacement or upgrading of software and/or hardware

Network – technical infrastructure of the entire solution and its surrounding

environment Enrolment – the process of the collection or storage of biometric data for subsequent

use in verification and/or identification Verification – the checking of a presented identity against an expected identity Identification – the checking of a presented identity against multiple stored identities Biometric modalities – the various types of physical and behavioural characteristics that can be used as unique personal identifiers Templates – an assemblage of data that represents a biometric characteristic



HIB 1 Establish client’s human identity and biometric solution requirements

Overview

This unit defines the national standard of occupational competence for establishing client’s human identity and biometric solution requirements. This unit therefore sets the standards for you to:

• Respond to clients who require human identity and biometric solutions (HIB 1.1)

• Record details of client’s human identity and biometric requirements (HIB 1.2)

• Provide proposals to identify client’s human identity and biometric requirements (HIB 1.3)

You must know how and why it is important to establish your client’s human identity and biometric solution requirements and how, why and when to use different communication methods. This includes confirming your understanding of your client’s requirements and your client’s understanding of information you provide. You must always carry out your work activities following current relevant legislation, regulations, codes of practice and guidelines relating to providing human identity and biometric solution requirements. You may have to explain and confirm the limitations of the actions that you and your organisation can take. You must be able to record details accurately whilst ensuring you record sufficient relevant information to develop proposals to meet client’s human identity and biometric solution requirements. You should be able to provide clients with advice on the implications of accepting, modifying or rejecting proposals. The knowledge you will need to be competent in this area includes knowing and understanding from where to access information. You should also know how and why it is important to maintain the security and confidentiality of recorded information, proposals, your clients and their human identity and biometrics requirements.



Unit: HIB 1

Unit Title: Establish client’s human identity and biometric solution requirements Element: HIB 1.1 Element Title: Respond to clients who require human identity and biometric solutions

Performance Criteria You must be able to –

a. respond effectively and promptly to clients, using appropriate methods of communication that suit your client

b. confirm the authority and responsibility of the person seeking human identity and biometric solutions

c. confirm your understanding of your client’s requirements

d. confirm your client’s understanding of any information you provide

e. confirm you have access to sufficient information from which to develop solution proposals

f. explain and confirm your client’s understanding of the scope and limitations

of the actions that you and your organisation can take

g. maintain the security and confidentiality of information relevant to clients and their human identity and biometric solution requirements

Knowledge Criteria You must know and understand –

1. how and why it is important to communicate with clients effectively and promptly

2. how, why and when to use different communication methods

3. current relevant legislation, regulations, codes of practice and guidelines relating to providing human identity and biometric solutions

4. the scope and limitations of actions that you can take i.e. determined by capabilities, current relevant legislation, codes of practice, limits of your remit within your organisation

5. the limits of your knowledge and from where to obtain further specialist assistance

6. how to interpret information from clients to determine human identity and biometric solution requirements

7. how and why you should maintain the security and confidentiality of information

Range Statement You must be competent to deal with the following types of:- 1. clients: government, commercial, not for profit entities, private, non governmental

organisations 2. methods of communication: verbal, written, face to face, electronic 3. requirements: products, services, upgrades, personnel, advice 4. solution proposals: plans, manuals, procedures, systems, financial budgets, projections 5. limitations: personal, organisational, legal, technical



Unit: HIB 1

Unit Title: Establish client’s human identity and biometric solution requirements Element: HIB 1.2 Element Title: Record details of client’s human identity and biometric requirements


a. record details accurately and in a retrievable format

b. record relevant information sufficient to develop solution proposals to meet client’s human identity and biometric requirements

c. take prompt and appropriate action to deal with identified gaps in information

d. maintain the security and confidentiality of information relevant to client’s and their security objectives


1. how and why you should store accurate details of client’s requirements

2. where and how to access information from other sources when needed

3. how and why it is important to maintain the security and confidentiality of recorded information

Range Statement You must be competent to deal with the following types of:- 1. format: text, graphic, electronic, photographic, verbal 2. solution proposals: plans, manuals, procedures, systems, cost estimates, projections



Unit: HIB 1

Unit Title: Establish client’s human identity and biometric solution requirements Element: HIB 1.3 Element Title: Provide proposals to identify client’s human identity and biometric requirements


a. provide clear and accurate details in proposals to identify client’s human identity and biometric requirements

b. provide reports to the appropriate person within agreed timescale

c. ensure proposals are sufficient to identify client’s human identity and biometric requirements

d. take account of potential constraints when developing solution proposals

e. provide sufficient details and supporting information to your clients to enable them to make informed decisions about your proposals

f. provide clients with advice on the implications of accepting, modifying or rejecting proposals

g. maintain the security and confidentiality of information relevant to proposals, your client’s and their requirements


1. current relevant legislation, regulations, codes of practice and guidelines relating to providing human identity and biometric solutions

2. how and why it is important to include clear and accurate details in proposals to the appropriate person and within agreed timescales

3. how and why it is important to ensure your solution proposals are sufficient to identify your client’s human identity and biometric requirements

4. typical constraints that might impact on proposals and how to address them

5. how and why it is important to provide clients with advice on accepting, modifying or rejecting proposals

6. how and why you should maintain the security and confidentiality of information

Range Statement You must be competent to deal with the following types of:- 1. proposals: financial, budgets, constraints, timescales, resources, activities, outcomes 2. constraints: financial, timescales, resource requirements, legal, environment, human,

culture



Unit HIB 2 Recommend solutions to meet client’s human identity and biometric requirements

Overview

This unit defines the national standard of occupational competence for recommending solutions to meet client’s human identity and biometric requirements. This unit therefore sets the standards for you to:

• Research human identity and biometric solutions to meet client’s requirements (HIB 2.1)

• Determine potential costs, benefits and effectiveness of human identity and biometric solutions (HIB 2.2)

• Make human identity and biometric solution recommendations to clients to meet client’s requirements (HIB 2.3)

You must be able to confirm you understand the human identity and biometric requirements of your clients. You will be expected to research relevant data required to meet these requirements based on the evaluation of assets, risk and threats. You must know and understand how and why it is important to identify constraints that may have an impact on proposed options. The knowledge that you must have to be competent in this area includes understanding how and why it is important to identify the expected costs and resources needed to meet human identity and biometric requirements. You must also understand current relevant legislation, regulations, codes of practice and guidelines relating to human identity and biometrics. When making recommendations to clients for meeting their requirements you must be able to provide complete and accurate details of potential costs, benefits, effectiveness, limitations and constraints of human identity and biometric solution options. You will be expected to know and understand how and why it is important to consider costs and resources, and why it is important to provide accurate advice on the implications of accepting, modifying or rejecting options. You must also know how to maintain the security and confidentiality of information relating to your client’s and recommendations.



Unit: HIB 2

Unit Title: Recommend solutions to meet client’s human identity and biometric requirements Element: HIB 2.1 Element Title: Research human identity and biometric solutions to meet client’s requirements


a. confirm that you have sufficient complete and accurate details of human identity and biometric solution requirements of your clients

b. research relevant data required to meet client’s requirements based on the evaluation of assets, risks and threats,

c. consider options objectively and without bias

d. identify and record details of constraints

that may have an impact on the proposed human identity and biometric solutions

e. maintain the security and confidentiality of information relating to your client’s requirements

f. confirm your understanding of your client’s needs


1. current relevant legislation, regulations, codes of practice and guidelines relating to human identity and biometrics

2. how and why it is important to determine relevant data requirements when researching human identity and biometric solutions to meet client’s requirements

3. how to search and find information relating to client’s needs and requirements

4. how and why it is important to identify and record details of constraints that may impact on the proposed solutions

5. how and why it is important to maintain the security and confidentiality of information

Range Statement

You must be competent to deal with the following types of:- 1. clients: government, commercial, not-for-profit entities, private, non governmental

organisations 2. research sources: observation, discussion, industry, documentation, statistics, trends,

surveys, reports, studies 3. bias: commercial, financial, conflict of interest 4. constraints: operational capabilities and limitations, financial, timescales, availability of

resources, human, environment, culture



Unit: HIB 2

Unit Title: Recommend solutions to meet client’s human identity and biometric requirements Element: HIB 2.2 Element Title: Determine potential costs, benefits and effectiveness of human identity and biometric solutions


a. confirm you have sufficient accurate information on which to determine potential costs, benefits and effectiveness of proposed human identity and biometric solutions, including possible constraints

b. identify and determine the outline of costs for proposed solutions, based on valid information

c. identify and determine the potential benefits and effectiveness of proposed solutions, based on valid assumptions, considerations and information

d. identify, assess and record the details of any areas of concern affecting the potential effectiveness of proposed solutions

e. maintain the security and confidentiality of information relating to your solution proposals

f. confirm where appropriate the network protocol, infrastructure, diagram and capacity of the client’s I.T. system

g. establish, where necessary, the authority to interface your solution with the client’s other systems


1. current relevant legislation, regulations, codes of practice and guidelines relating to human identity and biometric solution provision

2. how and why it is important to confirm you have sufficient information to determine potential costs, benefits and effectiveness of solutions

3. how and why it is important to identify the expected costs and resources needed to meet the human identity and biometric requirements

4. how and why it is important to identify and assess the impact of any areas of concern affecting the proposed solutions

5. how to record and store information in a suitable format

6. how and why it is important to maintain the security and confidentiality relating to your recommendations

7. how and why it is important to take into account constraints when identifying human identity and biometric solutions

8. how and why it is important to identify life cycle costs of solutions

9. where an I.T. interface to client is required, the network protocols and infrastructure of the client’s existing I.T. system

10. the interfaces of the human identity and biometric solution to the client’s other systems

Please see next page for Range Statement



Range Statement You must be competent to deal with the following types of:- 1. sources of information: on site study, industry documentation, statistics, trends, survey,

electronic, social economic, data, reports, studies 2. solutions: physical, human, electronic, procedural, technology refresh, refurbishment,

maintenance 3. constraints: operational capabilities and limitations, financial, timescales, availability of

resources, human, environment, culture 4. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client

server systems, software applications 5. systems: financial, operational, HR, IT, security, health and safety



Unit: HIB 2

Unit Title: Recommend solutions to meet client’s human identity and biometric requirements Element: HIB 2.3 Element Title: Make human identity and biometric solution recommendations to meet client’s requirements

Performance Criteria

You must be able to –

a. prepare recommendations that have the potential to meet the human identity and biometric requirements of your clients

b. provide complete and accurate details of potential costs, benefits, effectiveness, limitations and constraints of recommendations

c. provide recommendations in the agreed format to the specified person within

agreed timescales

d. provide sufficient details and supporting information to your clients to enable them to make informed decisions about your recommendations

e. provide clients with considered advice on the implications of accepting, modifying or rejecting human identity and biometric solutions

f. provide clients with objective information

g. take account of your client’s cultural environment and nature of business

h. maintain the security and confidentiality of information relating to your client’s and recommendations

i. provide clear statements of operational requirements for solutions

j. confirm where appropriate the network protocol, infrastructure, diagram and capacity of the client’s I.T. system

k. establish, where necessary, the authority to interface your solution with the client’s other systems

l. specify and agree the change control process with your client

Knowledge Criteria

You must know and understand –

1. current relevant legislation, regulations, codes of practice and guidelines relating to human identity and biometric solution provision

2. how and why it is important to consider the expected costs and resources needed to meet the human identity and biometric requirements

3. how to record and store information in a suitable format

4. why it is important to provide accurate advice on the implications of accepting, modifying or rejecting human identity and biometric solutions

5. how and why it is important to present your recommendations in a clear and precise manner

6. how and why it is important to provide information which is objective

7. why it is important to take account of your client’s culture, environment and nature of business

8. how and why it is important to maintain the security and confidentiality relating to your recommendation

9. how and why it is important to provide operational requirements

10. why change control is necessary and how to effectively manage it

11. the advantages and disadvantages of capture operations of different biometric modalities in enrolment, identification and verification

12. where an I.T. interface to client is required, the network protocols and infrastructure of



the client’s existing I.T. system


Range Statement You must be competent to deal with the following types of:- 1. clients: government, commercial, not for profit entities, private, non governmental

organisations 2. constraints: operational capabilities and limitations (including enrolment, identification and

verification), financial, timescales, availability of resources, human, environment, culture 3. format: text, graphic, electronic, photographic , verbal 4. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




HIB 3 Plan the installation of human identity and biometric solutions

Overview

This unit defines the national standard of occupational competence for planning the installation of human identity and biometric solutions. This unit therefore sets the standards for you to:

• Confirm details of solution requirements (HIB 3.1)

• Plan and co-ordinate the use of resources to install solutions (HIB 3.2)

• Organise first fixes of solution installations (HIB 3.3) You must make sure that you have all the information you need about human identity and biometric solutions and sites to plan installations. You should confirm that solutions are compatible with the site characteristics and that solutions are capable of meeting their operational requirements. It is important that you are able to agree installation arrangements with clients, and particularly make alternative arrangements for any foreseeable problems. You should know how to read and interpret technical specifications and client’s requirements. You should also know how to use common planning tools and techniques, such as Gantt, PERT and resource usage charts. This means that you know what activities are involved in installation, and typically the times needed for their completion.



Unit: HIB 3

Unit Title: Plan the installation of human identity and biometric solutions Element: HIB 3.1 Element Title: Confirm details of solution requirements

Performance Criteria You must be able to – a. confirm that you have all the information

and details required to plan solution installations and that they are current and accurate

b. confirm that specified solutions are compatible with site characteristics and

are capable of meeting operational requirements

c. confirm the availability of solution equipment, cables and associated components

d. record details of variations from original

specifications accurately and fully e. confirm where appropriate the network

protocol, infrastructure, diagram and capacity of the client’s I.T. system

f. establish, where necessary, the authority to

interface your solution with the client’s other systems

Knowledge Criteria You must know and understand – 1. current laws, regulations, standards and

codes of practice relevant to the installation of human identity and biometric solutions

2. how to read and interpret technical specifications and client’s requirements relevant to human identity and biometric solutions

3. the principles of solution design and installation, including how environmental factors can affect the operation of solutions

4. the performance, limitations and availability of solutions, equipment and components that are used in solutions

5. the properties of commonly used building materials and how these could influence installation work

6. how to communicate with others to confirm details of human identity and biometric solution requirements

7. the relevant health and safety requirements for working on sites



10. your client’s requirements




Range Statement You must be competent to deal with the following types of:- 1. information and details: technical specifications (including equipment and cable types),

position of equipment and cable routes, clients’ requirements, site details (including layout and measurements), contractual responsibilities

2. solution: new installations, extensions, modifications, technology refresh, refurbishment, maintenance

3. site characteristics: physical (number of floors, construction, condition, access, special features), environmental (temperature, humidity, heat sources, noise levels, light levels and sources, electromagnetic radiation, vibration, static electricity, use, throughput of people

4. variations in: solutions equipment, site characteristics, customer requirements 5. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 3

Unit Title: Plan the installation of human identity and biometric solutions Element: HIB 3.2 Element Title: Plan and co-ordinate the use of resources to install solutions

Performance Criteria You must be able to – a. confirm that you have all the relevant details

of work activities required to plan solution installations, and that they are accurate and complete

b. agree working arrangements with clients

and third parties where necessary, that are mutually acceptable

c. confirm that all necessary resources will be

available when required

d. anticipate and plan contingency action to deal with potential problems with work

schedules or arrangements

e. produce project plans that are complete, accurate and feasible, and in formats that are suitable for their purpose



2. why it is important to have full and feasible plans in order to carry out efficient and effective installations

3. how to read and interpret technical specifications and client’s requirements relevant to human identity and biometric solutions

4. the principles of project planning and how to use common planning tools

5. installation activities, their typical timescales, and how to plan and co-ordinate them

6. how to match skill requirements for installation with the skills of available personnel

7. the typical problems that can occur and how to plan to deal with them

8. how to communicate with others to plan and co-ordinate the use of resources

9. your client’s requirements

Range Statement You must be competent to deal with the following types of:- 1. working arrangements: timescales, access, accommodation for stores and personnel

(where required), availability of other trades people 2. resources: personnel, tools, equipment, cables and ancillary materials, licences and

approval documents 3. potential problems related to: lack of resources, third party availability, access, site services 4. project plans: work schedules, supply of tools, equipment, cables and ancillary materials,

informal



Unit: HIB 3

Unit Title: Plan the installation of human identity and biometric solutions Element: HIB 3.3 Element Title: Organise first fixes of solution installations

Performance Criteria You must be able to – a. select the correct types, sizes and

quantities of cables, containments and fixings to suit solutions being installed, site characteristics and any special

requirements of installations

b. select the correct types and sizes of cables to suit the electrical and signalling requirements and complexity of solutions being installed

c. make available the correct quantities of cables, containments and fixings when required on sites

d. plan cable routes that take account of site characteristics and types of building materials

e. provide details of first fixes to the people involved with installations, in suitable formats and within agreed timescales



2. how to read and interpret technical specifications and site information relevant to selecting types, sizes and quantities of cable, containments, fixings and ancillary materials

3. electrical, signalling and transmission principles relevant to the installation of human identity and biometric solutions

4. the uses of different types of cables, containments and fixings commonly used in installations

5. the properties of typical building materials that could affect the fixing of cables

Range Statement You must be competent to deal with the following types of:- 1. solutions: new installations, extensions, modifications, refurbishment, maintenance 2. site characteristics: physical layout and dimensions, construction materials, environmental

factors, services isolation points 3. complexity of solutions: point-to-point, multiple branching 4. building materials: hard (masonry, brick, concrete, metal, carbon fibre), soft (plasterboard,

timber, plastic)



Unit HIB 4 Prepare to install a human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for preparing to install a human identity and biometric solution. This unit therefore sets the standards for you to:

• Make arrangements for the installation of a human identity and biometric solution (HIB 4.1)

• Confirm the availability of equipment and materials (HIB 4.2)

• Prepare for solution installation (HIB 4.3)

You must confirm working arrangements with clients and other third parties where necessary, including making sure that health and safety requirements will be met. Pre-installation preparations will also include making sure that the site services and facilities required will be available. You will have to confirm the availability of the equipment, material and tools. The tools and equipment should be in good working order, suitable for the work to be carried out and meet safety requirements. You should also make sure that you have all the documents you need for installations. Your contribution to the preparation of installations requires you to confirm that the locations of equipment and components comply with those specified. You should also confirm that cable containments, routes and openings meet their specifications. You should set up safe and secure work areas, and erect any temporary access equipment as necessary.



Unit: HIB 4

Unit Title: Prepare to install a human identity and biometric solution Element: HIB 4.1 Element Title: Make arrangements for the installation of a human identity and biometric solution

Performance Criteria You must be able to – a. confirm that health and safety

requirements will be met

b. confirm the availability of suitable public services and site facilities that you need

during installation work

c. make sure you have all the necessary information you need to carry out installations

d. anticipate and plan contingency action to deal with potential problems with solution installation work

e. confirm working arrangements with clients and third parties

f. confirm access arrangements are suitable for installation staff, equipment and vehicles where required


codes of practice relevant to the installation of the human identity and biometric solution

2. why it is important to confirm and agree working arrangements with clients and third parties

3. why it is important to confirm suitable access for staff, equipment and vehicles

4. the requirements of safe and secure storage of equipment and materials

5. how to communicate with clients and third parties, and maintain their goodwill, particularly to avoid unnecessary disruption to client’s normal work activities

6. what information you require to carry out solution installations, and what to do if it is not all available to you

7. the relevant health and safety requirements for working on sites

Range Statement

You must be competent to deal with the following types of:- 1. health and safety requirements relevant to: legislation and regulations, site policies, your

organisation 2. site: commercial, industrial, retail, domestic, publicly owned premises 3. information: installation schedules, project plans, installation and operating manuals,

licences, approvals, third party details 4. potential problems related to: lack of resources, third party availability, access, site

services, disruption to clients normal work activities 5. working arrangements: timescales, access, accommodation for stores and personnel

(where required), availability of other trades people



Unit: HIB 4

Unit Title: Prepare to install a human identity and biometric solution Element: HIB 4.2 Element Title: Confirm the availability of equipment and materials

Performance Criteria You must be able to – a. confirm that all equipment and materials

needed for solution installations are available and match specifications

b. confirm that all necessary tools and equipment are available, in good working

order, are suitable for the job and comply with relevant safety requirements

c. report the details of faulty or dangerous tools or equipment to the relevant person

d. make sure you have all the necessary documents required to carry out solution

installations

e. deal with any discrepancies in the availability of the correct, equipment, tools or documents before starting solution installation work


codes of practice relevant to the installation of the human identity and biometric solution

2. why it is important for the equipment and materials to be correct and available, and how to confirm this

3. how and why it is important to confirm the safe and correct operation of tools and equipment, and how to deal with any that do not meet requirements

4. the capabilities and limitation of the tools and equipment that you use, and why it is important to use the correct tools and equipment

5. what documents you need to install the solution and how you must use them

Range Statement You must be competent to deal with the following types of:- 1. equipment and materials: components, cables, containments fixings and ancillary materials 2. tools and equipment: hand tools, power tools, test tools, personal safety equipment,

consumable items 3. documents: solution specifications, equipment schedules, administration (time sheets, stock

control, accident and incident reports, quality assurance), operational procedures



Unit: HIB 4

Unit Title: Prepare to install a human identity and biometric solution Element: HIB 4.3 Element Title: Prepare for solution installation

Performance Criteria You must be able to – a. confirm locations of solution equipment and

components comply with those specified

b. confirm cable containments, routes and openings comply with those specified

c. select suitable fixing devices and methods that are appropriate to sites and building materials

d. set up safe and secure work areas that are convenient to installation staff and clients

e. erect temporary access equipment in line with safe practice, regulations and client’s restrictions

f. anticipate problems in preparing for solution installations and resolve them promptly in line with your organisations’ procedures and guidelines

Knowledge Criteria You must know and understand – 1. current health and safety requirements

relevant to working on installation sites, particularly working in confined spaces, working at heights, permits to work

2. how to relate physical locations for solution equipment and cabling arrangements to technical documents

3. the different devices and methods for fixing solution components and cabling to typical building materials

4. the different temporary access equipment available, and how to erect and use them safely

5. why it is important to set up safe and secure work areas, including for equipment, tools, etc

6. how to communicate with clients and maintain their goodwill

Range Statement You must be competent to deal with the following types of:- 1. cable containments: trunking, conduit, ducting, ceiling voids, trays, surface mounted 2. sites: commercial, industrial, retail, domestic, governmental, public premises 3. building materials: hard (masonry, brick, concrete, metal, carbon fibre), soft (plasterboard,

timber, plastic) 4. temporary access equipment: ladders, scaffolding, trestles, access towers



Unit HIB 5 Install a human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for installing a human identity and biometric solution. This unit therefore sets the standards for you to:

• Install a human identity and biometric solution (HIB 5.1)

• Terminate cables and wires to equipment (HIB 5.2)

• Restore sites after installing equipment (HIB 5.3) You must be able to position and mount the systems equipment according to installation specifications, using the correct fixing devices and methods. The position of equipment should meet the operational requirements, maintenance access and client requirements. You should terminate cables according to operational requirements, using approved termination methods, after which you should make sure that all terminations are electrically and mechanically sound. You should make certain that details of cable terminations are recorded fully and accurately. After installing equipment, you must make good any damage to building structures and surfaces in line with agreed specifications, regulations and codes of practice. You should remove all unwanted tools, equipment, waste and debris from sites and make permanent any temporary site arrangements that were necessary to install the solution.



Unit: HIB 5

Unit Title: Install a human identity and biometric solution Element: HIB 5.1 Element Title: Install a human identity and biometric solution

Performance Criteria You must be able to – a. use the correct tools and equipment safely

to position and mount equipment

b. make sure that equipment and mounting surfaces are unmarked or damaged after solution installation

c. comply with relevant health and safety requirements while installing solution equipment

d. position and mount specified equipment in line with solution installation specifications, relevant regulations and codes of practice

e. use suitable fixing devices and methods that are appropriate to the equipment, sites and building materials

f. make sure that the position of equipment optimises operational performance, maintenance access and meets your client requirements

Knowledge Criteria You must know and understand – 1. current regulations and codes of practice

relevant to installing the human identity and biometric solution

2. how to safely handle equipment during solution installation

3. the capabilities and limitation of the tools and equipment that you use, and why it is important to use the correct tools and equipment

4. how to relate equipment and their physical locations to technical documents

5. the different types of devices and methods for mounting equipment, how to select and use them

6. the properties of typical building materials and how to fix equipment to them safely and securely

Range Statement You must be competent to deal with the following types of:- 1. tools and equipment: hand tools, power tools, test tools, templates, personal safety

equipment, consumable items 2. solution: new installation, extension, modification, intruder, technology refresh,

refurbishment, maintenance 3. sites: commercial, industrial, retail, domestic, governmental, public premises 4. building materials: hard (masonry, brick, concrete, metal, carbon fibre), soft (plasterboard,

timber, plastic)



Unit: HIB 5

Unit Title: Install a human identity and biometric solution Element: HIB 5.2 Element Title: Terminate cables and wires to equipment

Performance Criteria You must be able to – a. make sure you have the information you

need to terminate cables and wires to

equipment and that all cables and wires are fully compatible with relevant client’s systems

b. comply with relevant regulations and codes of practice for terminating cables and wires

c. record details of terminations fully and accurately, including variations from original specifications

d. terminate cables and wires at correct

termination points, using approved termination methods

e. confirm that all terminations are electrically and mechanically sound


relevant to terminating cables and wires

2. how to relate termination points to technical documents

3. the different methods for terminating cables and wires

4. how to confirm terminations are electrically and mechanically sound, and what to do if they are not

5. why it is important to record accurate and full details of terminations

6. the properties of the different cables and wires used in the solution, particularly how to handle them during terminating operations

Range Statement You must be competent to deal with the following types of:- 1. cables: copper, coaxial, network 2. wires: single strand, multi-strand 3. termination methods: screw, insulation displacement, solder, wire-wrap, crimp, clamped



Unit: HIB 5

Unit Title: Install a human identity and biometric solution Element: HIB 5.3 Element Title: Restore sites after installing equipment

Performance Criteria You must be able to – a. make good any damage to building

structures or surfaces in line with agreed specifications

b. report the details to the relevant person of any damage that you cannot repair

c. remove installation tools and equipment from sites after use, reporting the details to the relevant person of any that are unserviceable

d. dispose of waste, debris and surplus

materials in line with approved procedures and relevant regulations and codes of practice

e. make permanent any temporary site arrangements on completion of installation work

f. comply with relevant health and safety requirements while restoring installation sites

g. return spare or reusable equipment and

materials to their designated locations


relevant to handling waste or debris material

2. why you must remove all unwanted items from sites after installation of equipment is complete

3. current regulations and codes of practice relevant to handling waste or debris material

4. why it is important to dispose of waste, debris and surplus material safely and in line with the relevant regulations and codes of practice

5. methods of repairing typical building surfaces and the standard of finish required by clients or specifications

6. the house-keeping requirements at the sites where you install equipment

Range Statement You must be competent to deal with the following types of:- 1. surfaces: hard (masonry, brick, concrete, metal), soft (plasterboard, timber, plastic) 2. tools and equipment: hand tools, power tools, test tools, temporary access equipment,

personal safety equipment, consumable items 3. waste, debris and surplus that is: non-hazardous, hazardous



Unit HIB 6 Test and confirm the operation of a human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for testing and confirming the operation of a human identity and biometric solution. This unit therefore sets the standards for you to:

• Carry out tests to confirm required human identity and biometric solution operation (HIB 6.1)

• Carry out human identity and biometric data transmission tests (HIB 6.2) You must confirm that you have all the necessary information and test equipment that you need for carrying out operational tests on a human identity and biometric solution and equipment. This should be calibrated where required. The tests that you carry out should be appropriate for the solution and equipment and follow approved procedures and codes of practice. Where tests confirm that solution or equipment do not meet their required operational requirements, you must be able to take the appropriate action to remedy the situation. This could be something you do yourself, or report the details to another person for them to deal with. You must be able to ensure any network configuration meets the client’s requirements. When you prepare for solutions commissioning and handing over, you must make sure that the solution has been fully installed and meets its operational specification. All the necessary documents must be available, for the system, solution and for organisational administration. The site must be clear of tools, equipment, waste and surplus materials. You should be able to give clients and other third parties where necessary, full and accurate details of the arrangements for handover, maintenance and further work if appropriate.



Unit: HIB 6

Unit Title: Test and confirm the operation of a human identity and biometric solution Element: HIB 6.1 Element Title: Carry out tests to confirm required human identity and biometric solution operation

Performance Criteria You must be able to – a. make sure you have full details of the tests

that you are to carry out on the solution

b. make sure that test equipment is working properly and calibrated where necessary before starting tests

c. confirm testing arrangements with clients and third parties

d. carry out required tests in line with approved procedures and codes of practice

e. take appropriate action to remedy

situations where the solution does not meet the operational requirement

f. record tests results accurately and fully, using the approved recording methods and formats

g. provide tests results in the approved format to the relevant person, within agreed timescales

h. comply with relevant health and safety requirements whilst testing the solution

i. confirm where appropriate the network


j. establish, where necessary, the authority to



relevant to the operation and testing of the solution

2. the tests relevant to the solution

3. the expected operation of the solution being tested, including the expected results of the tests you carry out

4. how and why it is important to make sure test equipment is working properly, and calibrated where necessary

5. the purpose of and how to use the relevant test equipment and interpret results

6. sufficient human identity and biometric theory for you to understand the purpose and results of the tests you carry out

7. the limits of your authority and responsibility in taking direct action to deal with equipment that does not meet its operational requirement

8. how and why it is important to record accurate details of test results and make them available to the relevant person

9. how to communicate with clients and third parties, and maintain their goodwill

10. the communication methods associated with

the solution 11. where an I.T. interface to client is required,

the network protocols and infrastructure of the client’s existing I.T. system





Range Statement You must be competent to deal with the following types of:- 1. tests: visual, electrical, operational, induced faults, performance, threshold adjustments,

compliance 2. solution: new installation, extension, modification detection, technology refresh,

refurbishment, maintenance 3. test equipment: multi-meter, oscilloscope, sound level, data logging, specialised test

equipment, computer, tool kit 4. action: adjustment, repair or replacement you carry out, report details to another person 5. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 6

Unit Title: Test and confirm the operation of a human identity and biometric solution Element: HIB 6.2 Element Title: Carry out human identity and biometric data transmission tests

Performance Criteria You must be able to – a. make sure you have full details of the

transmission tests that you are to carry out on the solution


c. confirm testing arrangements with clients and third parties

d. set up the correct transmission protocols

to suit the solution and equipment you are testing

e. carry out required transmission tests in line with approved procedures and codes of practice

f. take appropriate action to remedy

situations where the solution does not meet the operational requirement

g. record tests results accurately and fully, using the approved recording methods and formats

h. provide transmission tests results in the approved format to the relevant person, within agreed timescales

i. comply with relevant health and safety requirements while testing the solution

j. ensure any network configuration meets

the client’s specification k. confirm where appropriate the network


l. establish, where necessary, the authority to




relevant to the operation and testing of the transmission solution

2. the tests relevant to the solution

3. the expected operation of the solution being tested, including the expected results of the tests you carry out

4. why it is important to make sure test equipment is working properly, and calibrated where necessary


6. sufficient relevant human identity and biometric transmission theory for you to understand the purpose and results of the tests you carry out

7. the limits of your authority and responsibility in taking direct action to deal with equipment that does not meet its operational requirement

8. why it is important to record accurate details of test results and make them available to the relevant person

9. how to communicate with clients and third parties, and maintain their goodwill

10. where relevant the client’s network

protocols, infrastructure and network diagrams

11. where an I.T. interface to client is required,





Range Statement You must be competent to deal with the following types of:- 1. tests: electronic, signalling, physical, performance, threshold adjustments, compliance 2. solution: new installation, extension, modification, technology refresh, refurbishment,

maintenance 3. test equipment: multi-meter, oscilloscope, sound level, data logging, specialised test

equipment, computer, tool kit 4. transmission by: PSTN, ISDN, radio, direct wire, TCP/IP, wireless 5. action: adjustment, repair or replacement you carry out, report details to another person 6. network configuration: network protocols, network infrastructure 7. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit HIB 7 Commission, handover and demonstrate the use of a human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for commissioning, handing over and demonstrating the use of the human identity and biometric solution. This unit therefore sets the standards for you to:

• Prepare for human identity and biometric solution commission and handover (HIB 7.1)

• Demonstrate and handover the solution to clients (HIB 7.2)

• Bring the solution into operation (HIB 7.3) You should make sure that the human identity and biometric solution complies with the specification and is ready to be made operational. When you bring a solution into use, you should make sure that it causes minimal disruption to clients and other relevant parties. You should follow approved commissioning procedures and take effective action to deal with any problems that arise through the commissioning process. You must be able to ensure that the solution meets all client requirements and specifications. You should confirm suitable arrangements with clients and users for the handing over of the solution, which includes demonstrating the use of the solution. Your explanation of how to use a solution should help users to become competent and confident in its use. This means that you will have to give demonstrations and instructions at levels suitable to the abilities and authorities of intended users. Before you demonstrate or handover a solution to a client, you should confirm that the solution is ready for handing over and that all the relevant documents are available. You should make the necessary arrangements with clients, and other third parties such as alarm receiving centre staff and local security staff. After confirming that clients and users are ready to accept responsibility for a solution, you should make sure that all relevant handover documents are completed and passed to the relevant persons. When you instruct and demonstrate to others how to use a solution, your explanation should help users to become competent and confident in using the solution. This means that you will have to give demonstrations and instructions at levels suitable to the abilities and authorities of intended users. You should also encourage users to demonstrate their ability to operate the solution in a positive and supportive manner. When you hand over a solution to the client, you should make sure that the site is clear of all installation waste, debris and surplus material, and that the relevant solution documents are left with clients. You should give full and accurate information to clients and third parties where necessary, about arrangements for after-installation support. It is also important that throughout the demonstration and hand over process, that you maintain positive and professional relations with your clients



Unit: HIB 7

Unit Title: Commission, handover and demonstrate the use of a human identity and biometric solution Element: HIB 7.1 Element Title: Prepare for human identity and biometric solution commission and handover

Performance Criteria You must be able to – a. confirm that the solution has been fully

installed and meets the relevant operational specification

b. confirm that all solution documents have

been completed, collated and are available for handing over to the relevant person

c. confirm that all administration documents required by your organisation are complete, accurate and passed to the relevant person

d. confirm that sites are clear of tools, equipment, waste and surplus materials when the solution is handed over to clients

e. give full and accurate information to clients and third parties relating to handover, maintenance, further work and complaints


relevant to the human identity and biometric solution

2. how to confirm that the solution, the associated equipment and operational performance meet specifications

3. which documents and information should be given to clients and why it is important that clients have this

4. which administration documents are required by your organisation after completed installations and why it is important that these documents are complete and accurate

5. your organisation’s arrangements for site clearance and restoration, handovers, maintenance, further work and client’s complaints

6. how to communicate with clients, colleagues and third parties

7. the solution that has been designed and

installed 8. all relevant client systems and procedures,

including network protocols, infrastructure and network diagrams




Range Statement You must be competent to deal with the following types of:- 1. solution: new installation, extension, modification, technology refresh, refurbishment,

maintenance 2. solution documents relating to: user operation (users’ manuals), maintenance, special

information, control and instrumentation drawings 3. administration documents: time sheets, stock control, accident and incident reports, quality

assurance 4. sites: commercial, industrial, retail, domestic, governmental, public premises 5. waste that is: non-hazardous, hazardous



Unit: HIB 7

Unit Title: Commission, handover and demonstrate the use of a human identity and biometric solution Element: HIB 7.2 Element Title: Demonstrate and handover the solution to clients

Performance Criteria You must be able to – a. confirm arrangements have been made with

clients to train solution users b. demonstrate the solution and explain the

operation of the solution in a manner that helps users and third parties to become competent and confident in using the solution effectively

c. encourage solution users to demonstrate

their ability to operate the solution in a positive and supporting manner

d. give demonstrations and instructions at

levels that’s are suitable to the abilities and authorities of intended users

e. confirm that clients are ready to accept

responsibility for the solution in line with your organisation’s procedures

f. make sure relevant handover and

administration documents are completed and passed to the relevant person within required timescales

g. confirm that the solution and sites are ready

for demonstration and handover to clients h. make sure that third parties where

appropriate are informed of intended start and end of demonstrations

i. maintain the confidentiality of information,

sites and the solution in line with relevant codes of practice

j. give full and accurate information to clients

and third parties where necessary about arrangements for after installation support

Knowledge Criteria You must know and understand – 1. the operations and features of the solution

that you commission, and how to explain them to users, particularly in respect of users’ authority

2. how to demonstrate the operation of the

solution to users in ways that encourage their confidence

3. how to make sure users are competent to

use the solution, and how to encourage users to clarify anything they do not fully understand

4. how to give instructions and demonstrations

in a logical and methodical manner 5. how to communicate with clients and users,

and maintain their goodwill 6. what you must do to make sure that the

solution is ready to be demonstrated and handed over to clients, including what documents you need

7. what documents have to be completed on

handover and who has which documents 8. why it is important that your organisation’s

administration documents are completed and passed to the relevant person within required timescales

9. why it is important and how to maintain

positive and professional relationships with clients, including confirming what after installation support is made available to them by your organisation

10. the relevant operational practices of the

client



k. maintain positive and professional relations with clients at all times

l. ensure any network configuration meets

the client’s specification m. confirm where appropriate the network


n. establish, where necessary, the authority to

interface your security system with the client’s I.T. systems


protocols, infrastructure and networks diagrams




Range Statement You must be competent to deal with the following types of:- 1. solution users: individuals, groups, people with experience of the type of solution being

handed over, people with no experience of the type of solution being handed over 2. solution: new installation, extension, modification, technology refresh, refurbishment,

maintenance 3. demonstrations and instructions that are to: individuals, groups, people with experience of

the type of solution being handed over, people with no experience of the type of solution being handed over

4. handover and administration documents: users’ instruction information, user agreements,

service contracts, quality assurance, operational maintenance manual 5. sites: industrial, commercial, retail, domestic, governmental, public premises 6. third parties: alarm receiving centre staff, other people who are not directly involved, but

who could be affected by alarm activation 7. network configuration: network protocols, network infrastructure 8. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 7

Unit Title: Commission, handover and demonstrate the use of a human identity and biometric solution Element: HIB 7.3 Element Title: Bring the solution into operation

Performance Criteria You must be able to – a. confirm that the solution complies with the

specification and is ready to be made operational

b. make sure you have all the relevant

documents and information you need to commission the solution

c. commission the solution in line with

approved procedures and sequence of operation

d. take suitable action to minimise potential

disruption to client’s and other relevant third parties’ normal work activities

e. take effective action to deal with any

problems that arise during commissioning operations

f. complete commissioning documents as

required and make them available to the relevant person within required timescale

g. confirm access arrangements are suitable

for all staff, equipment and vehicles required to visit client site

h. confirm where appropriate the network


i. establish, where necessary, the authority to



Knowledge Criteria You must know and understand – 1. what information you need to confirm the

solution are ready to be commissioned and from where you get this information

2. how to confirm that the solution and their

performance meets the required operational specification

3. the operation of the solution that you

commission 4. the process and procedures you must use to

bring the solution into operation and why you must apply them

5. how to communicate and work with other

people who are involved with commissioning activities

6. what actions you can take to minimise

disruption to clients and third parties 7. what action you can take to deal with

problems that arise during commissioning operations

8. why it is important to confirm suitable access

arrangements for staff, equipment and vehicles


protocols, infrastructure and networks diagrams







maintenance 2. documents: solution specifications, checklists, user information, operational procedure 3. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit HIB 8 Determine the effectiveness of the human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for determining the effectiveness of the human identity and biometric solution. This unit therefore sets the standards for you to:

• Determine the operational and performance quality of the human identity and biometric solution against the agreed criteria (HIB 8.1)

• Report potential weakness in the human identity and biometric solution (HIB 8.2)

• Provide support to clients using the human identity and biometric solution (HIB 8.3) You must be able to carry out sufficient and appropriate actions to determine the operational and performance quality of the human identity and biometric solution. This means you must know and understand how to identify and take account of the limitations or restrictions in the effectiveness of the current human identity and biometrics solution. You must know how to obtain other specialist help and advice if needed. You will be expected to inform your clients where there are imminent risks. When determining the operational and performance quality against agreed criteria you must know how to compare the capabilities of the solution. The knowledge that you have to be competent in this area includes understanding current relevant legislation, regulations, codes of practice and guidelines relating to the human identity and biometric solution. You must be able to take account of relevant information from different sources to identify potential weaknesses in provision. You will be expected to know how to categorise weaknesses and determine potential countermeasures. You should be able to produce reports and present your findings to your clients. When providing support to clients you must be able to communicate with them using appropriate methods. You must be able to provide clients with relevant, accurate and unbiased information relating to the effectiveness of the solution. You must understand how and why it is important to ensure that your clients are aware of all relevant information. You will also be expected to understand why it is important to maintain the security and confidentiality of information.



Unit: HIB 8

Unit Title: Determine the effectiveness of the human identity and biometric solution Element: HIB 8.1 Element Title: Determine the operational and performance quality of the human identity and biometric solution against the agreed criteria


a. collate and take account of relevant information sufficient to determine the effectiveness of the current solution

b. carry out sufficient and appropriate actions to verify the effectiveness of the current human identity and biometric solution

c. obtain other specialist help and advice when needed

d. compare capabilities of the current solution against agreed criteria

e. inform clients promptly of situations where there are imminent risks

f. identify and record accurate details of any limitations or restrictions in the effectiveness of the current solution

g. prepare and produce reports in a style and

format that helps clients and other relevant persons understand the effectiveness and limitations of the current solution

h. maintain the security and confidentiality of information relating to the human identity and biometric solution


1. current relevant legislation, regulations, codes of practice and guidelines relating to the human identity and biometric solution

2. how to identify and take account of the limitations or restrictions in the effectiveness of the solution

3. how and why it is important to match the solution against agreed criteria

4. how to prepare reports in a clear and concise manner and in different formats

5. how and why you should maintain the security and confidentiality of information relating to the human identity and biometric solution


maintenance 2. clients: government, commercial, not for profit entities, private, non governmental

organisations 3. reports: written, verbal



Unit: HIB 8

Unit Title: Determine the effectiveness of the human identity and biometric solution Element: 8.2 Element Title: Report potential weakness in the human identity and biometric solution


a. collate and take account of relevant information from different sources to identify potential weaknesses in the solution

b. identify limitations or restrictions that affect the solution

c. categorise weaknesses to determine potential measures for resolution

d. present details of weaknesses in a presentation to the appropriate person in a style that draws attention to and helps clients and other relevant persons to understand the potential weaknesses in the current solution

e. inform clients immediately of situations where there is a critical weakness in the solution

f. maintain the security and confidentiality of information relating to the human identity and biometric solution



2. how and why it is important to use different sources to identify potential weaknesses in the solution

3. how and why it is important to consider the limitations or restrictions that may be potential weaknesses to the current solution

4. how to categorise weaknesses and determine potential measures for resolution

5. how to prepare reports in a clear and precise manner and in different formats

6. who to present your findings to

7. how and why it is important to maintain the security and confidentiality of information relating to the human identity and biometric solution

Range Statement

You must be competent to deal with the following types of:- 1. sources: trade, official, commercial 2. weaknesses: commercial, financial, criminal, natural disaster or hazard, political, operational 3. presentation: written, verbal, visual 4. appropriate person: director, senior manager, line manager, supervisor



Unit: HIB 8

Unit Title: Determine the effectiveness of the human identity and biometric solution Element: HIB 8.3 Element Title: Provide support to clients using the human identity and biometric solution


a. provide support to clients with relevant and accurate information relating to the effectiveness of the solution within agreed timescales

b. communicate with your clients using appropriate communication methods

c. present information in a style and format that helps your clients and other relevant people become aware of weaknesses and assist in decisions about the solution if necessary

d. provide clients with information objectively and without bias

e. maintain the security and confidentiality of information relating to the human identity and biometric solution

.



2. how and why it is important to provide information which is unbiased

3. how and why it is important to communicate effectively and in a style and format suitable to your clients

4. how and why it is important to ensure that your clients are aware of all relevant information relating to the effectiveness of the solution

5. how and why it is important to maintain the security and confidentiality of information relating to the human identity and biometric solution

Range Statement

You must be competent to deal with the following types of:- 1. communication methods: written, verbal, electronic, face to face 2. style and format: formal, informal, written, verbal, visual 3. clients: government, commercial, not for profit entities, private, non governmental

organisations 4. bias: commercial, financial, conflict of interest



Unit HIB 9 Audit the human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for auditing the human identity and biometric solution. This unit therefore sets the standards for you to:

• Carry out technical audits on the solution (HIB 9.1)

• Produce technical audit reports (HIB 9.2) You must be able to carry out sufficient and approved checks, tests and inspections to decide whether the human identity and biometric solution complies with the specification, operational and legal requirements, as well as relevant regulations and codes of practice. You should be able to recognise incidents of non-compliance and record accurate and complete details of your findings. The audit reports that you prepare should provide all the required details, be accurate and in the approved format. The reports should also contain sufficient information about what corrective action is required to bring the non-complying solution into compliance. It is also important that you maintain the confidentiality of information, sites and any solution. You should know and understand the current legislation, regulations and codes of practice against which audits must be carried out. You should also know how to relate audits to solution specifications and operational requirements.



Unit: HIB 9

Unit Title: Audit the human identity and biometric solution Element: HIB 9.1 Element Title: Carry out technical audits on the solution

Performance Criteria You must be able to – a. carry out sufficient checks to determine

whether the installation complies with the specifications

b. carry out sufficient tests to determine whether the solution meets the operational

requirements

c. inspect the solution to determine whether it complies with relevant current laws, regulations, standards and codes of practice

d. carry out all solution audit checks, tests and inspections in line with approved procedures

e. recognise incidents of non-compliance of the solution against specifications, operational requirements, relevant current laws, regulations, standards or codes of practice

f. record the results of your audit accurately and fully, including details of variances that affects the solution performance


codes of practice relevant to the solution being audited, and how to relate them to technical audits

2. how to relate technical audits to the solution specifications and its operational requirements

3. how to carry out technical audits of the solution, using approved procedures

4. areas of common non-compliance of the solution

5. why it is important to record accurate details of technical audits

6. what documents you need and what information you must record in them

Range Statement You must be competent to deal with the following types of:- 1. tests: visual, electrical, operational, induced faults, performance, threshold adjustments,

compliance 2. solution: new installation, extension, modification, technology refresh, refurbishment,

maintenance



Unit: HIB 9

Unit Title: Audit the human identity and biometric solution Element: HIB 9.2 Element Title: Produce technical audit reports

Performance Criteria You must be able to – a. produce technical audit reports in the

required formats

b. report all relevant findings of audits

c. give accurate and full details of audits, including corrective action to the relevant person, using approved documents and

within required timescales

d. determine what corrective action should be taken to bring incidents of non-compliance

of the solution against specifications, operational requirements, relevant current laws, regulations, standards or codes of practice into compliance

e. maintain the confidentiality of information, sites and the solution in line with relevant codes of practice

Knowledge Criteria You must know and understand – 1. how to relate technical audits to the solution

specifications and their operational requirements

2. how to report technical audits of the solution, using approved procedures

3. what types of corrective action can be taken to deal with non-compliances and how to report this

4. how to effectively communicate verbally and in writing

Range Statement You must be competent to deal with the following types of:- 1. formats: written, verbal, standardise 2. relevant person: your manager, clients, component manufacturers or suppliers 3. approved documents: quality assurance records, solution records, work sheets, control and

instrumentation 4. non-compliance through: mechanical faults, electrical faults, operational performance,

equipment position



Unit HIB 10 Maintain the performance of the human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for maintain the performance of the human identity and biometric solution. This unit therefore sets the standards for you to:

• Provide proactive maintenance and support for the solution (HIB 10.1)

• Liaise with clients during proactive maintenance and support (HIB 10.2) You should make sure that you have all the information, tools and equipment necessary, and confirm suitable arrangements with clients, to carry out proactive maintenance and support for the human identity and biometric solution. The maintenance that you carry out should be in line with agreed schedules, approved procedures and codes of practice. You should confirm that the solution meets the relevant specification after carrying out maintenance. You must be able to ensure that all solution configurations meet client specifications. You should always ensure that you cause no threat or disruption to the client’s normal activity. This means that you should liaise with clients before and during maintenance and support visits, particularly if anything you do could cause potential disruption to business, or if there is a reduction in solution integrity.



Unit: HIB 10

Unit Title: Maintain the performance of the human identity and biometric solution Element: HIB 10.1 Element Title: Provide proactive maintenance and support for the solution


maintenance and support that you are to

carry out on the solution


c. confirm maintenance arrangements with clients and third parties where necessary, that are mutually acceptable

d. carry out proactive maintenance and support at times that are convenient to your clients and that do not compromise safety or security

e. carry out required maintenance in line with agreed schedules and approved procedures including codes of practice where relevant

f. recognise and report to the relevant persons details of operational changes, component deterioration and other items that could affect the performance of the solution

g. confirm that the solution performance meets the relevant specification after maintenance and support activities

h. record results of tests and inspections accurately and fully, using the approved recording methods and formats

i. comply with relevant health and safety requirements while carrying out solution maintenance and support

j. restore client interface to an appropriate

state as agreed with the client k. back up solution prior to commencing

maintenance and support

Element continues on next page


relevant to the operation, testing and maintenance of the human identity and biometric solution

2. the tests and maintenance procedures relevant to the solution and equipment you maintain

3. the expected operational performance of the solution and equipment being tested, including the expected results of the tests you carry out



6. sufficient relevant human identity and biometric solution theory for you to understand the purpose and results of the tests you carry out

7. why it is important to record accurate details of test results, proactive maintenance and support, and make them available to the relevant person


9. the importance of restoring client interface to its original state prior to proactive maintenance

10. how and why it is important to back up solution prior to commencing maintenance and support




l. recognise and report to the relevant person

details of failure in client’s I.T. network configuration if interfaced with your system

m. assess the resilience of the solution and

make provision for continuity n. assess the need for technology refresh

intervals and inform the client o. confirm where appropriate the network


p. establish, where necessary, the authority to



13. potential failures and how to avoid them

Range Statement You must be competent to deal with the following types of:- 1. maintenance: measurements, adjustments, calibrations, physical inspections, replacements,

cleaning, data analysis, software debugs and upgrades 2. test equipment: multi-meter, oscilloscope, sound level, data logging, specialised test

equipment, computer, tool kit 3. relevant persons: client, solution users, in your organisation, third parties 4. operational changes: client use, site conditions 5. client’s I.T. network: network protocol language, infrastructure cabling, wire free, client

server systems, software applications 6. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 10

Unit Title: Maintain the performance of the human identity and biometric solution Element: 10.2 Element Title: Liaise with clients during proactive maintenance and support

Performance Criteria You must be able to – a. agree with clients sufficient action you are

about to take and ensure that potential disruption to their normal work activities is minimised

b. agree with clients the details of any reduction of the solution integrity during proactive maintenance and support in order to minimise risks to safety and security

c. provide clients or users with details of visit activities you have carried out that they need to be aware of

d. advise clients of potential changes to the solution performance as a result of operational changes or component deterioration

e. maintain the goodwill of clients and users during all maintenance activities

Knowledge Criteria You must know and understand – 1. how to communicate with clients, solution

users, other relevant client staff and maintain their goodwill

2. your organisation’s policy and procedures relevant to working at client’s premises

3. why and how you must carry out visit activities with minimum inconvenience to clients, as well as maintain safety and security

4. how the solution performance can be affected by operational changes or deterioration in the solution components

5. what information you must give clients or users about maintenance activities that you have carried out

Range Statement You must be competent to deal with the following types of:- 1. operational changes: client use, site conditions



Unit HIB 11 Capture biometric intelligence

Overview

This unit defines the national standard of occupational competence for capturing intelligence for the human identity and biometric solution. This unit therefore sets the standards for you to:

• Capture and quality assure biometric data (HIB 11.1)

• Store biometric data onto a database (HIB 11.2)

• Integrate biometric data with the human identity and biometric solution (HIB 11.3) You must be able to capture biometric data whilst acting within legal and organisational limits. You should know and understand current legislation, regulations and codes of practice and guidelines relating to capturing biometric data. You must be able to use biometric capture devices to correctly and effectively capture biometric data. You must be able to identify and assess appropriate modalities of biometric data and know how to recognise the differing and alternative types of biometric data. You must be able to organise files and the format of biometric data within a computer system to allow data to be efficiently found, retrieved and transferred. You should know how to store biometric data using the appropriate input devices. You must be able to transfer biometric data between human identity and biometric solutions to achieve required outcomes. You should know how to use computer software and hardware to integrate biometric data to achieve required outcomes. You should know and understand how and why you should handle and store biometric data to protect its confidentiality and integrity.



Unit: HIB 11

Unit Title: Capture biometric intelligence Element: HIB 11.1 Element Title: Capture and quality assure biometric data

Performance Criteria You must be able to – a. identify and access appropriate biometric

modalities

b. identify and access appropriate biometric data

c. obtain biometric data by lawful means

d. quality assure sources correctly according to their usefulness and reliability

e. capture sufficient biometric data on which to act

f. handle and store data in a way which protects its confidentiality and integrity

g. recognise the differing and alternative types of biometric data

h. use biometric capture devices to correctly and effectively capture biometric data

Knowledge Criteria You must know and understand – 1. current legislation, regulations, codes of

practice and guidelines relating to capturing biometric data

2. the legal and organisational limits in relation to obtaining biometric data

3. how to recognise the differing and alternative types of biometric data

4. the range of modalities commonly used to find biometric data and how to use these

5. how and why you quality assure modalities of biometric data

6. how to use computer equipment when recording or accessing biometric data

7. why and how you should handle and store biometric data to protects its confidentiality and integrity

8. how to use different methods of biometric data entry

9. how to use automated checking facilities when entering biometric data

Range Statement You must be competent to deal with the following types of:- 1. biometric modalities: finger print, iris scan, retinal scan, hand geometry, finger vein, palm

vein, face recognition, voice recognition, gait 2. biometric data: templates, measurements, images, compressed codes



Unit: HIB 11

Unit Title: Capture biometric intelligence Element: 11.2 Element Title: Store biometric data onto a database

Performance Criteria You must be able to – a. organise files and the format of biometric

data within the computer system in a manner which allows data to be efficiently found, retrieved, transferred or deleted as appropriate

b. capture required biometric data accurately

c. use help facilities effectively when necessary

d. save biometric data to preserve its integrity, security and confidentiality

e. use computer and other equipment safely, correctly and in accordance with best practice

f. recognise when it is appropriate to store biometric data and when to ensure its immediate deletion after use


practice and guidelines relating to using biometric data and database

2. how to store biometric data using the appropriate input device and format for a specific use

3. how to organise files within a computer system which allows for data to be found, retrieved, transferred and deleted

4. how and why it is important to save files to preserve their integrity, security and confidentiality

5. how and why it is important to maximise the

prevention of all original biometric data 6. why compression of biometric data is

necessary and how to achieve this with minimal impact on data integrity and effectiveness

Range Statement There is no range statement for this unit



Unit: HIB 11

Unit Title: Capture biometric intelligence Element: HIB 11.3 Element Title: Integrate biometric data with the human identity and biometric solution

Performance Criteria You must be able to – a. confirm you have the authority to associate

biometric data with the human identity and biometric solution

b. transfer biometric data between human identity and biometric solutions to achieve required outcomes

c. use software facilities provided to effectively achieve the required biometric data format

d. use help facilities when necessary

e. save biometric data to preserve its integrity, security and confidentiality

f. use computer equipment safely, correctly and in accordance with the best practice

g. use the correct software application for the

type of biometric data and the purpose for which the biometric data is to be used

h. minimise errors by effectively using automated checking facilities where appropriate

i. use alternative recognition methods for exception handing


practice and guidelines relating to using biometric data and database

2. how to find the biometric data within a database to be integrated

3. how and when to use the correct biometric data format to achieve the required outcome

4. how to use computer software and hardware to integrate biometric data to achieve the required outcome

5. how to transfer biometric data across applications and files

6. how to use automated checking facilities when integrating biometric data

7. how and why it is important to save files to preserve their integrity, security and confidentiality, including making back—up copies and password protection

8. how to apply alternative methods for exception handling

Range Statement You must be competent to deal with the following types of:- 1. biometric data: reference, sample 2. human identity and biometric solutions: new, existing 3. software application: identification, verification



Unit HIB 12 Provide human identity and biometric solution service continuity

Overview

This unit defines the national standard of occupational competence for planning to ensure human identity and biometric solution service continuity. This unit therefore sets the standards for you to:

• Plan and prepare for service recovery activities (HIB 12.1)

• Manage service recovery (HIB 12.2) You must be able to identify threats that could cause disruption to the service delivery. You will be expected to know and understand why you should develop and balance a proposed service recovery plan against your operational requirements and how to achieve this. You must be able to determine suitable sufficient resources to support your service continuity and recovery strategy and agree with relevant persons a plan of action. You will be expected to know how and why it is important to identify threats that could cause disruption to service delivery. When planning and preparing for Disaster Business Continuity activities you must know and understand how and with whom to agree recovery processes. You must be able to carry out regular reviews of action plans for crises and disasters and amend as necessary. These crises and disasters could include, but are not limited to, fire, flood, bomb, power failure, building closure, attack, war or information loss. You must be able to maintain confidentiality and security of information relating to service continuity and recovery plans.



Unit: HIB 12

Unit Title: Provide human identity and biometric solution service continuity Element: HIB 12.1 Element Title: Plan and prepare for service recovery activities

Performance Criteria You must be able to – a. simulate solution or equipment failure to

assess emergency response of staff b. prepare for solution failure due to crises

and disasters c. ensure alternative suppliers are in place for

the supply of consumables d. agree data recovery processes are in place

with relevant persons

e. carry out regular reviews of action plans,

amending as necessary f. maintain confidentiality and security of

information relating to service continuity and recovery plans

g. confirm where appropriate the network


h. establish, where necessary, the authority to



practice and guidelines relating to your role 2. how and when to activate the service

recovery procedures 3. how and who to contact following solution or

equipment failure 4. the limitations of your role and your

responsibilities regarding service recovery 5. how and with whom to agree data recovery

processes 6. how and why you should carry out regular

review of action plans 7. how and why it is important to maintain

confidentiality and security of information relating to service continuity and recovery plans







Range Statement You must be competent to deal with the following types of:- 1. solution or equipment: communications, signal retrieval, recording, data retrieval, alarm

activation 2. crises and disasters: fire, flood, bomb, power failure, accident, building closure, attack, war,

information loss 3. relevant persons: stakeholders, managers, workforce, suppliers, contractors, partners,

agencies 4. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 12

Unit Title: Provide human identity and biometric solution service continuity Element: HIB 12.2 Element Title: Manage service recovery

Performance Criteria You must be able to – a. identify threats that could cause disruption

to service delivery b. assess the risk to service delivery based on

valid reliable and current information and data

c. develop a proposed service recovery

strategy commensurate with identified threat and risk

d. balance proposed service recovery strategy

with your operational requirements e. make sure the scope of threat to the

organisation and the limitations of the service recovery strategy are understood by relevant persons

f. determine suitable sufficient resources to

support your service recovery strategy g. agree with relevant persons a plan of action h. confirm where appropriate the network


i. establish, where necessary, the authority to


j. record results of tests and inspections

accurately and fully, using the approved recording methods and formats



practice and guidelines relating to your role 2. current organisational data protection

procedures and measures 3. recording and reporting requirements 4. how and why it is important to identify

threats that could cause disruption to service delivery

5. how and why it is important to assess the

risk to service delivery 6. why you should develop and balance a

proposed service recovery plan against your operational requirements

7. the abilities of team members and their

individual roles and responsibilities 8. the organisation’s service objectives 9. how and with whom to agree a plan of action 10. where an I.T. interface to client is required,





Range Statement You must be competent to deal with the following types of:- 1. threat: power failure, equipment failure, access restriction, staffing, legislation, seizure of

records, aging equipment, physical attack, cyber attack 2. relevant persons: stakeholders, managers, workforce, suppliers, contractors, partners,

agencies 3. resources: spares, consumables, staff, alternative location, remote access, remote interrogation 4. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client server

systems, software applications 5. systems: financial, operational, HR, IT, security, health and safety



Unit HIB 13 Provide human identity and biometric solution continuity

Overview

This unit defines the national standard of occupational competence for planning to ensure human identity and biometric solution technical continuity. This unit therefore sets the standards for you to:

• Carry out maintenance to ensure solution continuity (HIB 13.1)

• Restore performance after solution replacement or adjustment (HIB 13.2) You should make sure that you have all the information, tools and equipment necessary, and confirm suitable arrangements with clients, to carry out preventative maintenance. The maintenance that you carry out should be in line with agreed schedules, approved procedures and codes of practice. You should confirm that the human identity and biometric solution meets the relevant specification after carrying out maintenance. You must be able to ensure any network configuration meets client specification. You should always ensure that you cause no threat to the safety or security of premises whenever you carry out maintenance activities, and minimise the disruption to client’s normal activity. You should liaise with clients before and during maintenance activity, if anything you do could cause potential disruption to business, or a potential reduction in solution integrity.



Unit: HIB 13

Unit Title: Provide human identity and biometric solution continuity Element: HIB 13.1 Element Title: Carry out maintenance to ensure solution continuity


maintenance that you are to carry out on

the solution

b. make sure that test environment is working properly and calibrated where necessary before starting tests

c. confirm mutually acceptable maintenance arrangements with clients and third parties where necessary

d. carry out maintenance at times that are convenient to your clients and that do not compromise safety or security

e. carry out required maintenance in line with agreed schedules, approved procedures and codes of practice

f. recognise and report to the relevant person details of operational changes and

component deterioration and other effects that could affect the performance of the solution

g. confirm that solution performance meets the relevant specification after maintenance activities

h. record results of tests and inspections accurately and fully, using the approved recording methods and formats

i. comply with relevant health and safety requirements while carrying out solution maintenance

j. confirm where appropriate the network protocol, infrastructure, diagram and capacity of the client’s I.T. system

k. establish, where necessary, the authority to


Knowledge Criteria You must know and understand – 1. the tests and maintenance procedures

relevant to the solution and equipment you maintain

2. the expected operational performance of the solution and equipment being tested, including the expected results of the tests and analyses you carry out



5. sufficient relevant electrical, electronic and human identity and biometric solution theory for you to understand the purpose and results of the tests and analyses you carry out

6. current regulations and codes of practice relevant to the operation, testing and maintenance of the solution

7. why it is important to record accurate details of test results and maintenance activity, and make these available to the relevant person








Range Statement You must be competent to deal with the following types of:- 1. maintenance: measurements, adjustments, calibrations, physical inspections, replacements,

cleaning, data analysis, software debugs and upgrades 2. test environment: equipment, staff, process, location, physical 3. relevant person: client, solution users, in your organisation, third parties 4. operational changes: client use, site conditions 5. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 13

Unit Title: Provide human identity and biometric solution continuity Element: HIB 13.2 Element Title: Restore performance after solution replacement or adjustment

Performance Criteria You must be able to – a. carry out adjustments or replacements at

times that are convenient to your clients and that do not compromise safety or security

b. carry out adjustments and replacements in line with approved procedures and codes of practice where appropriate

c. make sure that equipment replacements and adjustments enable the solution to meet the relevant performance requirement

d. label replaced components and remove from clients premises, in line with approved procedures

e. record details of all changes accurately and fully, using the approved recording methods and formats

f. comply with relevant health and safety requirements while replacing solution components or making adjustments

g. confirm where appropriate the network protocol, infrastructure, diagram and capacity of the client’s I.T. system

h. establish, where necessary, the authority to interface your solution with the client’s other systems

i. identify client user training needs where relevant and recommend appropriate user training


relevant to the operation, testing and maintenance of human identity and biometric solution

2. why and how you must carry out adjustments and replacements to the solution with minimum inconvenience to clients, as well as maintain safety and security

3. what adjustments and replacements you are authorised to make, and how to carry them out

4. the expected operation of the solution and equipment on which you carry out adjustments and replacements

5. sufficient relevant human identity and biometric solution theory for you to understand the purpose of the adjustments and replacements you carry out

6. why it is important to record accurate details of adjustments, replacements and maintenance activities, making them available to the relevant person








Range Statement You must be competent to deal with the following types of:- 1. adjustments or replacements that: require solution shutdown, can be carried out on the live

solution, technology refresh 2. changes: component replacements, adjustments, human factors 3. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit HIB 14 Diagnose and rectify unsatisfactory performance in the human identity and biometric solution

Overview

This unit defines the national standard of occupational competence for diagnosing and rectifying unsatisfactory performance in the human identity and biometric solution. This unit therefore sets the standards for you to:

• Diagnose causes of unsatisfactory solution performance (HIB 14.1)

• Rectify unsatisfactory performance in the solution (HIB 14.2) You should make sure that you have all the information, tools and equipment necessary, and confirm suitable arrangements with clients, to carry out repairs. The diagnoses and repairs that you carry out should be in line with approved procedures and codes of practice where relevant. In particular, you should be able to use systematic and logical processes to carry out fault diagnoses. Any actions that you take to restore solution performance should be suitable for the fault identified. You should confirm that the solution meets the relevant specification after carrying out maintenance. You must be able to identify failures in any interface with client solutions and network. You should know and understand where and how to report suspected failures in the I.T. and other interfaces. You should always ensure you cause no threat to the security of premises whenever you carry out repair activities and minimise the disruption to client’s normal activities. You should liaise with clients before and during repair activities. If anything you do could cause potential disruption to business, or a reduction in human identity and biometric solution integrity you should ensure you have the client’s specific approval to proceed.



Unit: HIB 14

Unit Title: Diagnose and rectify unsatisfactory performance in the human identity and biometric solution Element: HIB 14.1 Element Title: Diagnose causes of unsatisfactory solution performance

Performance Criteria You must be able to – a. confirm the nature of unsatisfactory

performance before diagnosing causes

b. make sure that technology test environment is working properly and calibrated where necessary before starting diagnostic tests

c. take suitable action to minimise potential disruption to client’s normal work activities

d. carry out diagnoses to identify most likely causes of unsatisfactory performance using logical and systematic processes

e. get help to diagnose causes of unsatisfactory performance from appropriate persons when you need it

f. record diagnostic tests and results fully and accurately

g. comply with relevant health and safety requirements while diagnosing unsatisfactory performance

h. identify failures in any interface with a

client’s I.T network

i. ensure any network configuration meets

the client’s specification j. recognise and report to the relevant person

details, where appropriate, of failure in the network configuration

k. confirm where appropriate the network


l. establish, where necessary, the authority to




relevant to the operation and testing of the human identity and biometric solution

2. sufficient relevant human identity and biometric solution theory for you to understand the purpose and results of the tests you carry out and the data you analyse

3. why it is important to record accurate details of reported unsatisfactory performance, tests carried out and results, and make them available to the relevant person


5. why it is important to get sufficient

information about solution performance before starting to diagnose unsatisfactory performance


7. the required operational performance of the solution and its components

8. what tests you must use to diagnose reported unsatisfactory performance, how to carry them out, and how to use the appropriate test equipment

9. where and how to report suspected failures in the client’s I.T. interface

10. where relevant the client’s network protocols, infrastructure and network diagrams

11. where an I.T. interface to client is required, the network protocols and infrastructure of the client's existing I.T. system




Range Statement You must be competent to deal with the following types of:- 1. nature of faults: biometric performance, equipment performance 2. diagnoses through reference to: data logging equipment, users’ reports, test results 3. client’s I.T. network: network protocol language, infrastructure cabling, wire free, client

server systems, software applications 4. network configuration: network protocols, network infrastructure 5. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit: HIB 14

Unit Title: Diagnose and rectify unsatisfactory performance in the human identity and biometric solution Element: HIB 14.2 Element Title: Rectify unsatisfactory performance in the solution

Performance Criteria You must be able to – a. confirm you have the authority to rectify

unsatisfactory performance before taking any action

b. carry out actions to restore performance at times that are convenient to your clients and that do not compromise safety or security

c. record details of action taken accurately and fully, using the approved recording methods and formats

d. comply with relevant health and safety requirements while rectifying faults in the solution

e. carry out actions that are suitable to identify

unsatisfactory performance to restore solution performance, in line with approved procedures

f. make sure the solution meet the relevant performance requirement after rectifying unsatisfactory performance

g. label replaced components and remove from client’s premises, in line with approved procedures

h. give clients sufficient details of any reduction of solution integrity during repair actions in

order to minimise risks to safety and security

i. advise clients of potential changes to solution performance as a result of operational changes or component deterioration

j. identify failures in any interface with a client’s I.T. network

k. ensure any network configuration meets

the clients specification

Element continues on next page


relevant to the operation, testing and unsatisfactory performance rectification of the human identity and biometric solution

2. what actions to rectify unsatisfactory performance you are authorised to take, and how to carry them out

3. why it is important to record accurate details of unsatisfactory performance rectification, and make them available to the relevant person


5. the expected operation of the solution and equipment on which you rectify unsatisfactory performance

6. sufficient relevant human identity and biometric solution theory for you to rectify unsatisfactory performance

7. how solution performance can be affected by operational changes or deterioration in solution components

8. what information you must give clients or users about repair activities that you have carried out

9. where and how to report suspected failures in the client’s I.T. interface

10. where relevant the client’s network protocols, infrastructure and network diagrams




l. recognise and report to the relevant person details where appropriate, of failure in the network configuration

m. confirm where appropriate the network


n. establish, where necessary, the authority to



Range Statement

You must be competent to deal with the following types of:- 1. authority from: clients, your organisation, third parties 2. action to restore performance: replacements, repairs, adjustments, reprogramming,

reconfiguration 3. repair actions to restore performance: replacements, repairs, adjustments, reprogramming,

reconfiguration 4. operational changes: client use, site conditions 5. client’s I.T. network: network protocol language, infrastructure cabling, wire free, client

server systems, software applications 6. network configuration: network protocols, network infrastructure 7. client’s I.T systems: network protocol language, infrastructure cabling, wire free, client




Unit HIB 15 Conserve confidentiality and security of human identity and biometric information

Overview

This unit defines the national standard of occupational competence for conserving confidentiality and security of human identity and biometric information. This unit therefore sets the standard for you to:

• Conserve confidentiality and security of human identity and biometric information (HIB 15.1)

You should be able to recognise information that is required to be confidential, and what information can be shared with other authorised persons. You should keep information secure and ensure information is provided only to people who are authorised to receive it. You need to take appropriate action to deal with breaches of confidentiality and inform relevant people where there is a breach of information security and be able to report shortfalls in security of information to appropriate persons.

You will be expected to know and understand why it is important to conserve confidentiality including understanding current relevant legislation, regulations, codes of practice and guidelines. You must be able to identify information that must remain secure and confidential and why this is important. You must know the relevant legislation, regulations, codes of practice and guidelines regarding methods and duration of storing information and the organisation’s policy and procedures. You must know and understand how and why it is necessary to identify authorised persons, why it is important to recognise potential shortfalls and how to present details of potential weaknesses in a clear manner and in different formats.

Throughout this unit, in the context of human identity and biometrics the security and privacy of biometric data should be carefully considered with regards to the security and confidential nature of this data. The storage of electronic information, such as biometric data may be governed by specific legislation and regulation regarding method and duration of storage.



Unit HIB 15 Unit title: Conserve confidentiality and security of human identity and biometric information Element HIB 15.1 Element title: Conserve confidentiality and security of human identity and biometric information Performance Criteria You must be able to – a. recognise information that is required to be

confidential b. recognise information that can be shared

with other authorised persons c. keep information secure following

organisational procedures d. provide information only to people who are

authorised to receive it e. take appropriate action to deal with

breaches of confidentiality and security of information

f. inform relevant people where there is a

breach of confidentiality and security of information

g. report potential shortfalls in security of

information to appropriate persons h. ensure biometric data is only stored when

and as for long as is necessary


Knowledge Criteria You must know and understand – 1. current relevant legislation, regulations,

codes of practice and guidelines relating to the confidentiality and security of information

2. current relevant legislation, regulations,

codes of practice and guidelines regarding method and duration of information storage

3. how and why it is important to conserve

the confidentiality and security of information

4. how to identify information that must

remain secure and confidential 5. how and why it is important to secure

information to conserve confidentiality and security

6. the relevant methods and duration which

information should be stored 7. your organisation’s policy and

procedures for maintaining safety and security of information

8. how and why it is necessary to identify

authorised persons 9. why it is important to recognise potential

shortfalls in the security of information and how to do so

10. to whom to report potential shortfalls 11. how to present details of potential

weaknesses in a clear manner and in different formats



12. why it is important to ensure biometric data is only stored when and as for long as is necessary and how to achieve this

13. the client’s policy and procedures for

maintaining safety and security of information

Range Statement You must be competent to deal with the following types of – 1. information: images, audio recordings, written, electronic, verbal, biometric data 2. action: report, investigate, review 3. relevant people: supervisor, manager, client, law enforcement agencies, statutory bodies



Unit HIB 16 Report writing for human identity and biometrics

Overview

This unit defines the national standard of occupational competence for producing human identity and biometric reports. This unit therefore sets the standards for:

• Report writing for human identity and biometrics (HIB16.1) You should be able to confirm the purpose, content, style, quality standards and deadlines required to write the report and prepare the resources and organise the content needed. You must be able to present a report that is logical, unbiased, accurate, relevant and objective which meet the needs of the end user, using language that is clear and concise, explaining technical terms where necessary and substantiating your conclusions describing the process by which they were obtained. You should also be able to prepare and provide reports within the agreed timescales and in the required format. You will be expected to know and understand the type, extent, purpose and deadline of the report, the differing types of reports that you may be asked to provide and how to clearly and accurately structure your report to facilitate understanding by the end user. You should also know and understand the importance of remaining impartial and how to present balanced opinions and conclusions which are objective and without bias. You should know and understand how to organise the content you need for the report and the importance of confidentiality and data protection.



Unit: HIB 16

Unit Title: Report writing for human identity and biometrics Element: HIB 16.1 Element Title: Report writing for human identity and biometrics

Performance Criteria You must be able to – a. confirm the purpose, content, style, quality

standards and deadlines for the report b. prepare the resources you need c. organise the content you need d. present a report that is logical, unbiased,

accurate, relevant and objective which meets the needs of the end user

e. provide information using language that is

clear and concise, explaining technical terms clearly and accurately

f. make efficient use of the technology

available g. prepare and provide reports within the

agreed timescales and in the required format

h. consult with others when necessary i. present reports on time and which fulfil the

needs of those requiring the reports, and which are in line with legal and operational requirements

j. substantiate your conclusions, describing

the process by which they were obtained


Knowledge Criteria You must know and understand – 1. the type, extent, purpose and deadline of the

report 2. why it is important to produce high quality

reports 3. the different types of reports that you may

be asked to provide and the report styles you should use

4. the importance of remaining impartial and

how to present balanced opinions and conclusions which are objective and without bias

5. how to clearly and accurately structure your

report to facilitate understanding by the end user

6. why it is important to confirm the purpose,

content, format, quality standards and deadlines for the report

7. the different types of technology available

for inputting, formatting and editing text and their main features

8. the importance of recognising the limitations

of one’s own abilities and to consult with others where necessary

9. the types of resources you need to produce

high quality reports 10. how to organise the content you need for the

report 11. the importance of confidentiality and data

protection 12. why it is important to meet quality standards

and deadlines



Range Statement You must be competent to deal with the following types of:- 1. content: solution performance, usability, recommendations and proposals, fault diagnosis

and analysis, technical audit, user acceptance, requirements analysis, cost benefit analysis



Unit SCM 5 Manage the effectiveness of security processes within the organisation

Overview This unit defines the national standard of occupational competence covering determining the effectiveness of security processes. The unit encourages you to determine the quality and relevance of security provision against given criteria whilst setting the standard for you to :

• Determine the quality and relevance of security provision (Element SCM 5.1)

• Identify and report weakness in security provision (Element SCM 5.2)

• Maintain effective arrangements for security provision ( Element SCM 5.3) You must know and understand how to identify and take account of the limitations or restrictions on the effectiveness of security processes and arrangements. You must know how to obtain other specialist help and advice if needed. You will be expected to inform your organisation where there are imminent risks to assets, personnel and information security. When determining the quality and relevance of security provision against given criteria you must know how to compare security arrangements against given security objectives. The knowledge that you require in order to be competent in this area includes understanding current relevant legislation, regulations, codes of practice and guidelines relating to security processes. You must be able to take account of relevant information from additional audits to identify potential weaknesses in security provision. You will be expected to know how to categorise weaknesses and determine potential countermeasures. You should be able to report your findings to the organisation. You must understand how and why it is important to ensure that the organisation is aware of all relevant information. You will also be expected to understand why it is important to maintain the security and confidentiality of information relating to security provision. This unit has been imported from Skills for Security’s approved Security Management suite of NOS, and has been tailored to meet the requirements of the Human Identity and Biometrics sector.



Unit SCM 5 Unit title: Manage the effectiveness of security processes within the organisation Element SCM 5.1 Unit title: Determine the quality and relevance of security provision Performance Criteria You must be able to –

a. collate and take account of relevant information sufficient to determine the effectiveness of current security arrangements

b. carry out sufficient and appropriate actions

to verify the effectiveness of current security arrangements

c. obtain other specialist help and advice when needed

d. compare capabilities of current security measures against agreed security aims and objectives or criteria

e. inform the organisation promptly of situations where there are imminent risks to assets, personnel and information security

f. identify and record accurate details of any limitations or restrictions in the effectiveness of current security arrangements

g. prepare and produce reports in a style and format that helps the organisation and other relevant persons understand the effectiveness and limitations of current security provision

h. maintain the security and confidentiality of information relating to security provision

.


1. current relevant legislation, regulations, codes of practice and guidelines relating to security provision

2. how to identify and take account of the limitations or restrictions in the effectiveness of security processes and arrangements

3. how and why it is important to match security options against aims and objectives

4. how to compare security arrangements against given security objectives

5. how to prepare reports in a clear and concise manner and in different formats

6. how and why you should maintain the security and confidentiality of information relating to security provision.

Range Statement You must be competent to deal with the following types of – 1. security arrangements: physical, people, information, systems, security clearance 2. actions: exercises, education, training programmes, audit, trend analysis 3. reports: written, verbal, electronic



Unit SCM 5 Unit title: Manage the effectiveness of security processes within the organisation Element SCM 5.2 Element title: Identify and report weakness in security provision Performance Criteria You must be able to –

a. collate and analyse relevant information from different sources to identify weaknesses in

security provision

b. identify limitations or restrictions that affect the security provision

c. categorise weaknesses to determine

potential processes

d. report details of weaknesses to the responsible person in a style that draws attention to and helps the organisation and other relevant persons to understand the potential weaknesses in current security provision

e. inform the organisation immediately of situations where there is a critical weakness in security provision

f. maintain the security and confidentiality of information relating to security provision

g. rectify identified weaknesses in security provision

.


1. current relevant legislation, regulations, codes of practice and guidelines relating to whom you should present your findings

2. how and why it is important to use additional audits to identify weaknesses in security provision

3. how and why it is important to consider the limitations or restrictions that may be a potential weakness to current security provision

4. how to categorise weaknesses and determine potential processes

5. how to prepare reports in a clear and precise manner and in different formats

6. to whom you should report and classify your findings

7. how and why it is important to maintain the security and confidentiality of information relating to security provision

8. how and why it is important to rectify and identify the weaknesses in security provision

Range Statement You must be competent to deal with the following types of – 1. sources: trade, official, commercial 2. weaknesses: commercial, financial, criminal, natural disaster or hazard, political, operational 3. report: electronic 4. responsible person: manager, director, partner, stakeholder, board member



Unit SCM 5 Unit title: Manage the effectiveness of security processes within the organisation Element SCM 5.3 Element title: Maintain effective arrangements for security provision Performance Criteria You must be able to –

a. monitor and review the performance of the security processes in the organisation

b. monitor the resources required to maintain a standard of service in line with the organisational policies and procedures

c. manage physical and personnel information security processes as required by the organisation

d. manage and communicate objectives

e. provide suitable resources to ensure asset, personnel and information security

f. manage and respond to incidents and events which disrupt normal business activities

g. facilitate Continuous Professional Development of your team

h. assess the need and obtain other specialist help and advice as appropriate

i. manage capabilities to meet variable demands against agreed security aims and objectives

j. manage and control expenditure within agreed limits

k. prepare and produce reports in a style and

format that assists the organisation and other relevant persons to understand the effectiveness and limitations of current security provision

l. maintain the security and confidentiality of information relating to security provision in line with organisational guidelines

m. prepare and correlate all relevant incident information to facilitate the post incident debriefing process. As appropriate, carry out audit and risk assessments reviewing current procedures and working practice


1. current relevant legislation, regulations, codes of practice and guidelines relating to the provision of security services

2. the basic principles of physical, personnel, electronic and information security processes as required by the organisation

3. how to identify and legislate for the limitations or restrictions in the effectiveness of security processes and arrangements

4. how to manage and control financial expenditure within agreed budgets

5. how to adapt to changing circumstances

6. how to effectively respond to internal and external incidents that may have implications for the organisation

7. how and why it is important to balance security options against business aims and objectives

8. how to evaluate security arrangements against the organisations security objectives

9. how to prepare reports in a clear, concise and appropriate manner

10. how and why you should maintain the security and confidentiality of information relating to and arising from the security function

11. how and why it is important to ensure accurate and complete note taking during events and Incidents as part of the information and evidence gathering process




Range Statement You must be competent to deal with the following types of – 1. monitor: inspection, review, observation, implementation 2. resources: employees, contractors, equipment, financial and other miscellaneous assets 3. control: documents, personnel, access, procedures 4. reports: written, verbal, electronic



Unit Zl1 Provide solutions to, and advise on, complex technical support problems

Overview

This unit covers analysing information in order to define the nature of the problem, working out possible solutions to the problems, executing the selected solution to the problems and evaluating the effectiveness of the selected solution. You will need to be able to deal with a range of complex problems presented through various aspects of technical support functions e.g. feasibility surveys, installations of equipment and systems, modification of equipment and systems of recovering equipment and systems etc There are three elements:

• Zl1.1 Analyse information and define the problem

• Zl1.2 Work out possible solutions to problems

• Zl1.3 Evaluate the selected solution to the problem This unit is aimed at technical support practitioners This unit has been imported from Skills for Justice suite of standards



Unit: Zl1 Unit title: Provide solutions to, and advise on, complex technical support problems Element: Zl1.1 Element title: Analyse information and define the problem


a. clarify the nature of the problem with relevant personnel

b. seek information to allow a comprehensive analysis of all factors relevant to the problem

c. access alternative sources of information and clarify inadequate or conflicting information

d. use relevant information in the analysis and evaluate it correctly

e. draw conclusions from the information based on reasoned argument and evidence

f. consult with relevant personnel about the problem and keep them informed of decisions

g. record relevant information accurately

Knowledge Criteria You must know and understand – For the knowledge criteria please go to the end of the unit

Range Statement You must be competent to deal with the following types of:- 1. types of problem: usual, unusual, intermittent, constant, critical, emergency, financial,

sensitive, non-sensitive 2. sources of information: customer, line management, equipment specification, documentary



Unit: Zl1 Unit title: Provide solutions to, and advise on, complex technical support problems

Element: Zl1.2 Element title: Work out possible solutions to problems


a. asses the significance and likely consequences of identical problems

b. derive, evaluate and compare options for responding to problems

c. identify the criteria which distinguish the appropriate solution from less appropriate solutions

d. provide further clarification of the nature of the problem

e. select a solution which is the appropriate response to the problem

f. identify a solution in an agreed timescale

g. develop contingency plans to cater for unexpected developments

h. consult relevant personnel and keep them informed of progress

i. give relevant personnel clear instructions about health and safety procedures and practices to be adopted

j. record relevant information accurately


Range Statement You must be competent to deal with the following types of:- 1. types of problems: usual, unusual, intermittent, constant, critical, emergency, financial,

sensitive, non-sensitive 2. options: supply new technical equipment, modify or adapt existing equipment, simplify

equipment, install technical equipment, identify new equipment



Unit: Zl1 Unit title: Provide solutions to, and advise on, complex technical support problems

Element: Zl1.3 Element title: Evaluate the selected solution to the problem


a. use appropriate sources to obtain relevant information about the outcome of the implemented solution

b. agree the evaluation criteria with relevant personnel

c. consult relevant personnel to evaluate the outcome of the implemented solution and the solution itself

d. evaluate the outcomes of implementing the selected solution and review the effectiveness of the solution

e. record the evaluation and inform relevant personnel of the outcome


Range Statement

You must be competent to deal with the following types of:- 1. sources: customer, documentary, line management, equipment specification



Unit Zl1 Unit title: Provide solutions to, and advise on, complex problems (technical support)

Knowledge Criteria You must know and understand – Legal and organisational requirements

1. your responsibilities under current legislation and regulations and the implications of non-compliance

2. the approved ways of working

3. how to carry out risk assessments and why these are required

Effective communications and record keeping

4. how to communicate effectively and the value and importance of effective communication

5. what information to record and the importance of keeping accurate records

Accessing resources

6. how to identify available technical resources and how they can be accessed and provided

Collecting and analysing information

7. how to collect and organise information for analysis

8. how to analyse information – numeric and descriptive

9. how to determine information needs

10. what information is required and its significance

11. the actions to take if information is inadequate or conflicting

Problem solving

12. the common causes of different types of problem

13. how to assess the consequences of problems

14. the importance of having clear criteria on which judgements can be made about possible solutions

15. how to develop contingency plans

16. the methods and techniques used to solve problems

17. how to interpret and use technical specifications

Evaluating solutions to problems

18. how to assess outcomes and the effectiveness of actions taken

19. how to determine evaluation criteria

20. the factors to consider when reviewing the effectiveness of the solution



Unit 1 Protect yourself from the risk of violence at work (ENTO WRV2)

Overview

This standard is about calming a potentially dangerous situation by minimizing actions or words that may trigger violent behaviour and by showing respect for people, their property and rights. It is about responding to a situation, trying to calm it down and, when appropriate, leaving a threatening situation safely. It is also about reviewing the incident for recording and monitoring purposes. There is one element: 1 Protect yourself from the risk of violence at work This standard is imported from the ENTO (formerly the Employment NTO) suite of standards.

Who this standard is for This standard is for those who find themselves in a situation at work where they need to protect themselves.



Unit: 1

Unit title: Protect yourself from the risk of violence at work

Performance Criteria You must be able to – Help to diffuse a potentially violent situation

a. maintain a calm, reassuring and

professional attitude towards those presenting unacceptable behaviour

b. maintain a safe distance and avoid physical

contact if possible c. communicate with those presenting

unacceptable behaviour in a way that:

• shows respect for them, their property and their rights

• is free from discrimination and oppressive behaviour

d. keep the situation under review and act to

reduce the risks to the safety of all those affected by the incident

e. take action to calm the situation which will:

• not make the situation worse

• follow your organisation’s policy and procedures and your legal responsibilities

• minimise the risk of injury to you and other people

f. where you are unable to calm the situation

down, request assistance promptly as required by organisational procedures

g. end contact with those presenting

unacceptable behaviour and leave the situation if the threat to your own safety and that of other people cannot be effectively managed

h. explain clearly to the people involved as

appropriate:

• what you will do

• what they should do and

• the likely consequences if the present situation continues

Review your involvement in the incident

Knowledge Criteria You must know and understand – 1. your legal duties for ensuring your well-

being, safety and health in the workplace as explained by relevant legislation for health and safety at work

2. your job role, responsibilities and limitations 3. your own capabilities and limitations in terms

of protecting yourself in potentially violent situations

4. when it is appropriate and possible to

maintain a safe distance and avoid physical contact

5. the importance of showing respect for

people, their property and rights and how to do so

6. how to avoid behaviour or language that

may indicate you are being discriminatory or oppressive

7. how to interpret simple body language and

the importance of acknowledging other people’s personal space

8. the importance of remaining alert to triggers

of violent behaviour 9. the importance of planning how you will

leave a situation if there is a physical risk including identifying where the nearest exit routes are

10. the main signs that a situation could

escalate to violent behaviour and how to recognise these

11. when to leave the scene of the incident,

seek help and safe techniques for leaving the situation

12. the types of action and behaviour you can

take to calm situations



i. review the sequence of events leading up to the incident

j. discuss with relevant people whether

organisational procedures helped or hindered the incident

k. complete records in accordance with

organisational requirements about:

• your actions at the time of the incident

• the circumstances and severity of the incident

• the measures taken to protect you and other people

• action taken to try to calm the situation down

l. assess the organisation’s and your own risk

assessment relevant to your activities and establish their adequacy for dealing with similar incidents

m. make recommendations to the relevant

people for reducing the risk of further similar incidents

n. identify areas where you would benefit from

training o. contribute to good practice by sharing

relevant non confidential information with other people in similar job roles which could help reduce incidents of violence

p. make use of available support and advice to

help prevent any incident-related health problems, where appropriate

13. your organisation’s procedures for dealing with violent behaviour

14. the importance of having the opportunity to

talk to someone about the incident afterwards

15. the reports that have to be made and the

records that have to be kept about a potential or actual incident of violence

16. methods of effective communication




Unit 2 Make sure your own actions reduce risks to health and safety (ENTO HSS1)

Overview This standard addresses the health and safety responsibilities for everyone in your workplace. It describes the competences required to make sure that:

• your own actions do not create any health and safety hazards,

• you do not ignore significant risks in your workplace, and

• you take sensible action to put things right, including: reporting situations which pose a danger to people in the workplace and seeking advice.

Fundamental to this unit is an understanding of the terms "hazard", "risk" and “control”. There is one element: 2 Make sure your own actions reduce risks to health and safety

This standard is imported from the ENTO (formerly the Employment NTO) suite of standards Who this standard is for This standard is for everyone at work (whether paid, unpaid, full or part-time). It is about having an appreciation of significant risks in your workplace, knowing how to identify and deal with them.



Unit: 2

Unit Title: Make sure your own actions reduce risks to health and safety

Performance Criteria You must be able to – Identify the hazards and evaluate the risks in your workplace a. identify which workplace instructions are

relevant to your job b. identify those working practices in your job

which could harm you or others c. identify those aspects of your workplace

which could harm you or others d. check which of the potentially harmful

working practices and aspects of your workplace present the highest risks to you or to others

e. deal with hazards in accordance with

workplace instructions and legal requirements

f. correctly name and locate the people

responsible for health and safety in your workplace

g. report to the people responsible for health

and safety in your workplace those hazards which present the highest risks

Reduce the risks to health and safety in your workplace

h. carry out your work in accordance with your level of competence, workplace instructions, suppliers or manufacturers instructions and legal requirements

i. control those health and safety risks within

your capability and job responsibilities j. pass on suggestions for reducing risks to

health and safety to the responsible people k. make sure your behaviour does not

endanger the health and safety of you or others in your workplace

Knowledge Criteria You must know and understand – 1. what “hazards” and “risks” are 2. your responsibilities and legal duties for

health and safety in the workplace 3. your responsibilities for health and safety as

required by the law covering your job role 4. the hazards which exist in your workplace

and the safe working practices which you must follow

5. the particular health and safety hazards

which may be present in your own job and the precautions you must take

6. the importance of remaining alert to the

presence of hazards in the whole workplace 7. the importance of dealing with, or promptly

reporting, risks 8. the responsibilities for health and safety in

your job description 9. the safe working practices for your own job 10. the responsible people you should report

health and safety matters to. 11. where and when to get additional health and

safety assistance 12. your scope and responsibility for controlling

risks 13. workplace instructions for managing risks

which you are unable to deal with 14. suppliers’ and manufacturers’ instructions

for the safe use of equipment, materials and products which you must follow

15. the importance of personal presentation in

maintaining health and safety in your workplace



l. follow the workplace instructions and suppliers' or manufacturers' instructions for the safe use of equipment, materials and products

m. report any differences between workplace

instructions and suppliers' or manufacturers' instructions

n. make sure that your personal presentation

and behaviour at work:

• protects the health and safety of you and others,

• meets any legal responsibilities, and

• is in accordance with workplace instructions o. make sure you follow environmentally-

friendly working practices

16. the importance of personal behaviour in maintaining the health and safety of you and others

17. the risks to the environment which may be

present in your workplace and/or in your own job




Unit 3 Promote a healthy and safe culture in the workplace (ENTO HSS4)

Overview

What this standard is about

This standard is about undertaking the research and planning that is necessary to develop a positive health and safety culture and involving others through consultation, communication and presentations. It is also about encouraging a culture where changes, which may impact on health and safety instructions, are discussed and resolved with the people responsible for health and safety matters. There is one element: 3 Promote a healthy and safe culture in the workplace This standard is imported from the ENTO (formerly the Employment NTO) suite of standards Who this standard is for This standard is for those who have responsibility for encouraging others to become aware of the importance of following health and safety instructions by promoting the benefits of doing so.



Unit: 3

Unit Title: Promote a healthy and safe culture in the workplace (ENTO HSS4)

Performance Criteria You must be able to – Develop plans to promote a health and safety culture in the workplace

a. accurately identify where improvements and

changes may be necessary using current sources of information available in the workplace

b. find out how information on health and

safety instructions and regulations is currently communicated within the workplace

c. find out the current level of understanding

of, and support for, health and safety instructions and procedures by people at the workplace

d. base your improvement plans on your

findings e. concisely describe in your plans those

resources which are necessary to improve the current health and safety culture

f. include suitable performance measures and

review dates in your plans Implement plans to promote a health and safety culture in the workplace g. present your plans for promoting a health

and safety culture to the appropriate people in a clear and effective manner

h. identify those people in the workplace who

will require information and advice about the plans to promote a health and safety culture in the workplace

i. check that relevant information and advice

is provided at an appropriate time, level and pace

j. make sure your plans include promoting the

advantages and legal necessities of following health and safety procedures

Knowledge Criteria You must know and understand – 1. the employers’ and employees’ main legal

responsibilities for health and safety in the workplace

2. your responsibilities for health and safety as

defined by any specific legislation covering your job role

3. how to interpret workplace health and safety

data, kept at the workplace on risk assessment, incidents and complaints, as an indication of the level of understanding of health and safety within the workplace

4. the organisation structure and lines of

communication 5. workplace instructions for communicating

and consulting with colleagues and others in the workplace

6. what hazards may exist in your workplace 7. the particular health and safety risks which

may be present in your own job role 8. the particular health and safety risks which

may be present in other job roles 9. the importance of remaining alert to the

presence of hazards in the whole workplace 10. the importance of dealing with, or promptly

reporting, risks 11. the work areas and job roles where you are

reviewing the current working practices 12. workplace requirements for conducting a

review of current working practices 13. your own capabilities and the scope of your

job role 14. the work areas and people who work there 15. the information needs of those people in the



k. provide practical opportunities for regular consultation on health and safety issues and ways of encouraging ideas on good practice

l. regularly monitor the effectiveness of your

plans against agreed performance measures

m. identify and review opportunities for further

improvements to the health and safety culture in the workplace

workplace affected by the plans 16. the available information sources on health

and safety within the workplace 17. the importance of keeping people regularly

informed and discussing their involvement

Range Statement

There is no range statement for this unit



Unit 4 Communicate effectively with others

Overview What this standard is about This standard is about communicating effectively with others – orally, in writing, using electronic and/or telecommunication and using non-verbal forms of communication. The term ‘others’ is used broadly to cover any child, adult, group, community or agency that workers come into contact with, either directly or indirectly. It includes members of the public, individuals who are clients of the security sector, and colleagues in the workplace. There are two elements: 4.1 Develop and maintain communication with people

4.2 Maintain the security of information This standard has been informed by the Skills for Justice unit, SfJ AB1 ‘Communicate effectively with people’.

Who this standard is for

This standard is designed to be applicable to everyone who works in the security sector.



Unit: 4

Unit Title: Communicate effectively with others Element: 4.1 Element Title: Develop and maintain communication with people

Performance Criteria You must be able to – a. communicate in a manner that is consistent

with relevant legislation, policies and procedures

b. communicate with people in a form and

manner and using language that:

• is open and respectful of them as individuals

• is consistent with their level of understanding, culture, background and preferred ways of communicating

• is appropriate to the context in which the communication is taking place

• promotes equality and values diversity c. give people opportunities to check their

understanding of the information you have given them and ask questions

d. take the appropriate action to reduce any

barriers to effective communication e. make records that are accurate, legible and

complete, contain only the information necessary for the record’s purpose, and are free from labelling and discrimination

f. seek support when you are having difficulty

communicating effectively

Knowledge Criteria You must know and understand – The knowledge which you need to perform this element is listed at the end of 4.2

Range Statement You must be competent to deal with the following types of:- 1. communication, non-verbal, oral, written, electronic and telecommunication, 2. barriers to effective communication, environmental (eg noise, lack of privacy), personal

(eg language differences, gender differences, ethnic differences, age differences, religious beliefs, health and wellbeing of the individuals involved, literacy levels, personal experiences etc), social (eg violent and abusive situations)



Unit: 4

Unit Title: Communicate effectively with others Element: 4.2 Element Title: Maintain the security of information

Performance Criteria You must be able to – a. comply with legislation, policies and

procedures related to the security of information

b. disclose information only to those who have

the right and need to know it c. take the appropriate precautions when

communicating confidential or sensitive information

d. maintain the security of records when

handling and storing them e. alert the appropriate person when you think

the security of information is not being maintained or information is being misused

Knowledge Criteria You must know and understand – The knowledge which you need to perform this element is listed at the end of this unit

Range Statement You must be competent to deal with the following types of:

1. appropriate precautions in relation to, who might overhear or oversee the information, who might access the information



Unit 4 Knowledge requirements

To meet the standard, you must know and understand:

1 the legislation, organisational policies and procedures that apply to communication and particularly the security and management of information

2 the nature of effective communication (including when you feel confident communicating and when you do not)

3 the reasons for effective communication being an essential aspect of work in the security sector

4 the barriers to effective communication including:

a. those related to personal differences in: culture, language, gender, literacy levels, experience, health/illness

b. environmental barriers

c. social barriers

5 how to modify communication so that the differences between you and the people you are communicating with are minimised

6 how to communicate with people in ways which are open to them, show respect and promote equality and value diversity (non-verbally, orally, in writing and electronically)

7 how the context in which communication takes place can affect people’s ability to understand and communicate

8 the reasons for checking with people to ensure that they understand the information you are giving them and allowing them to ask questions

9 the actions that can be taken to reduce barriers to communication and how to put them into practice

10 the nature and purpose of the records you make

11 the nature of information that might be sensitive and/or confidential and the subtleties of this

12 the reasons for records only containing the information that is necessary for he record’s purpose and being free from labelling and discrimination

13 the reasons for only disclosing information to those people who have the right and need to know it and how you identify these people

14 what the appropriate precautions might be when communicating information

15 how to handle and store information securely and safely

16 the reasons for alerting an appropriate person when you have concerns about the handling of/misuse of information and who that person might be on different occasions and in different circumstances



Unit 5 Give a positive image of yourself

Overview This standard is about communicating with customers and giving a positive impression of yourself whenever you deal with a customer. By doing this you will also be giving a positive impression of your organisation and the customer service it provides.

There is one element: 5 Give a positive image of yourself This standard is informed from the Institute of Customer Service (ICS) suite of standards. Who this standard is for This standard is for those whose work within customer service involves creating the right impression, responding to others and providing good information.



Unit: 5

Unit Title: Give a positive image of yourself

Performance Criteria You must be able to – Establish effective rapport with customers a. meet your organisation’s standards of

appearance and behaviour b. greet your customer respectfully and in a

friendly manner c. communicate with your customer in a way

that makes them feel valued and respected d. identify and confirm your customer’s

expectations e. treat your customer courteously and

helpfully at all times f. keep your customer informed and reassured g. adapt your behaviour to respond effectively

to different customer behaviour Respond appropriately to customers h. respond promptly to a customer seeking

assistance i. select the most appropriate way of

communicating with your customer j. check with your customer that you have fully

understood their expectations k. respond promptly and positively to your

customers’ questions and comments l. allow your customer time to consider your

response and give further explanation when appropriate

Communicate information to customers m. quickly locate information that will help your

customer n. give your customer the information they

need about the services or products offered by your organisation

Knowledge Criteria You must know and understand – 1. your organisation’s standards for

appearance and behaviour 2. your organisation’s guidelines for how to

recognise what your customer wants and respond appropriately

3. your organisation’s rules and procedures

regarding the methods of communication you use

4. how to recognise when a customer is angry

or confused 5. your organisation’s standards for timeliness

in responding to customer questions and requests for information



o. recognise information that your customer

might find complicated and check whether they fully understand

p. explain clearly to your customer any reasons

why their needs or expectations cannot be met




Unit 6 Work effectively with other agencies

Overview This standard is about developing and sustaining effective working relationships with staff in other agencies. There are two elements:

6.1 Develop effective working with staff in other agencies

6.2 Sustain effective working with staff in other agencies This standard has been informed by the Skills for Justice unit SfJ AD1 ‘Develop and sustain effective working with staff from other agencies’.

Who this standard is for This standard is designed to be applicable to most people who work in the security sector and

who routinely work with people from other agencies.



Unit: 6

Unit Title: Work effectively with other agencies Element: 6.1 Element Title: Develop effective working with staff in other agencies

Performance Criteria You must be able to – a. understand the roles and responsibilities

of the different people and agencies you will be working with

b. agree and record arrangements for joint

working that are:

• appropriate to the nature and purpose of the work

• likely to be effective in achieving their aims c. agree the information that needs to be

shared, the reasons for this and how to maintain the security of information

d. discuss and agree how and when the joint

work will be monitored and reviewed

Knowledge Criteria You must know and understand – 1. the relevant legislation, organisational

policies and procedures that apply to joint working and how they must affect what you need to do

2. the nature and purpose of the sector 3. the roles and functions of the main agencies

within the sector and their broad structures, methods of communication and decision making processes

4. how agency structure and culture can affect

joint working 5. the principles and benefits of joint working

between different agencies 6. the factors likely to hinder joint working

(such as stereotyping, discrimination) 7. the reasons for reaching agreement on how

joint working is to take place when different individuals become involved and in clarifying roles and responsibilities

8. your own competence in joint working and

when to seek further support

Range Statement You must be competent to deal with the following types of:- 1. roles and responsibilities, the worker in the joint working, individuals with whom the

arrangements are being made, other people within the agencies involved in the joint working



Unit: 6

Unit Title: Working effectively with other agencies Element: 6.2 Element Title: Sustain effective working with staff in other agencies

Performance Criteria You must be able to – a. undertake your role in the joint working in a

way that is consistent with agreements made, your own job role and relevant policies and standards

b. interact with people in the other agency in

ways which:

• encourage effective relationships and participation

• respect their views, roles and responsibilities

• promote equality and value diversity

• acknowledge the value of joint working c. represent your agency’s views and policies

in a clear and constructive way d. identify any tensions and issues in the joint

working and seek to address them with the people involved

e. seek appropriate support when you are

having difficulty working effectively with staff in other agencies

Knowledge Criteria You must know and understand – 1. the relevant legislation, organisational

policies and procedures that apply to joint working and how they must affect what you need to do

2. the nature and purpose of the sector 3. the roles and functions of the main agencies

within the sector and their broad structures, methods and communication and decision making processes

4. how agency structure and culture can affect

joint working 5. the factors likely to hinder joint working

(such as stereotyping, discrimination) 6. effective methods of identifying and

resolving tensions and issues 7. methods of reviewing the effectiveness of

joint working relationships 8. your own competence in joint working and

when to seek further support

Range Statement There is no range statement for this element



Unit 7 Develop your personal networks (MSC A3)

Overview This unit is about developing your personal networks to support both your current and future work.

Your personal networks may include people in your own organisation, people you meet from other organisations and people you are in contact with over the phone or the internet. Your networks can therefore include your contacts within other agencies, and stakeholder bodies.

Developing personal networks is based on the principles of reciprocity (exchanging things with others for mutual benefit) and confidentiality. People only want to network if there are mutual benefits from exchanging information and other resources. There must also be clearly agreed boundaries of confidentiality – certain information and resources may not be exchanged because they are confidential.

There is one element: 7 Develop your personal networks This standard is imported from the Management Standards Centre (MSC) suite of standards. Who this standard is for

The standard is recommended for middle managers and senior managers.



Unit: 7

Unit Title: Develop your personal networks (MSC A3)

Performance Criteria You must be able to – a. develop and maintain personal networks of

contacts, which are appropriate to meet your current and future needs for information and resources

b. ensure that key members of your personal

networks have an accurate idea of your knowledge, understanding, skills, abilities and experience and are aware of the benefits of networking with you

c. establish boundaries of confidentiality

between yourself and members of your personal networks and where appropriate, develop guidelines for exchanging information and resources

d. develop your personal networks to reflect

your changing interests and needs e. make active use of the information and

resources gained through your personal networks

f. introduce people and organisations with

common interests to each other

Knowledge Criteria You must know and understand – General knowledge and understanding 1. the benefits for individuals and organisations

of networking 2. principles of effective communication and

how to apply them in developing personal networks

3. the range of different types of questions, and

how and when to use them 4. the range of different communication styles

and how people prefer to communicate 5. the range of methods for developing

effective relationships with others in the work context and, where necessary, how to end relationships which are no longer of use

6. how to make active use of the information

and resources gained through personal networks

7. the principles of confidentiality, and how to

develop guidelines for exchanging information between individuals and organisations

Security specific knowledge and understanding

8. legislation, requirements, regulations,

policies and professional codes that are relevant to networking and confidentiality of information within your area of security

Context specific knowledge and understanding 9. your own values, motivations and emotions,

and the effect of these on your own actions 10. your own interests and how these may

conflict with the interests of others 11. your own objectives in developing your



personal networks 12. your current and likely future needs for

information and resources 13. your knowledge, understanding, skills,

abilities and experience 14. people and organisations that can support

your work, and vice versa 15. the range of information and resources

people may need 16. people and organisations in your current

personal networks

Behaviours You demonstrate that you: 1. Acknowledge when your own interests are in conflict with common goals 2. State your own position and views clearly and confidently in conflict situations 3. Encourage others to share information and knowledge within the constraints of confidentiality 4. Identify and work with people and organisations that can provide support for your work 5. Work to develop an atmosphere of professionalism and mutual support 6. Clarify your own and other’s expectations of relationships 7. Model behaviour that shows respect, helpfulness and co-operation 8. Keep promises and honour commitments 9. Consider the impact of your own actions on others 10. Reflect regularly on your own experiences and use these to inform future actions



Unit 9 Develop productive working relationships with colleagues and stakeholders (MSC D2)

Overview This standard is about developing productive working relationships with colleagues, within your own organisation and within other organisations with which your organisation works, and with identified stakeholders. It involves being aware of the roles, responsibilities, interests and concerns of colleagues and stakeholders and working with and supporting them in various ways. The need to monitor and review the effectiveness of working relationships with colleagues and stakeholders is also a key requirement of this unit. ‘Colleagues’ are any people you are expected to work with, whether they are at a similar position or in other positions in terms of level of responsibility. For the purpose of this unit, ‘Stakeholders’ refers to individuals or organisations that have a material, legal or political interest in or who may be affected by the activities and performance of your organisation. There is one element: 9 Develop productive working relationships with colleagues and stakeholders This standard is imported from the Management Standards Centre (MSC) suite of standards.

Who this standard is for This standard is recommended for middle mangers and senior managers.



Unit: 9

Unit Title: Develop productive working relationships with colleagues and stakeholders

Performance Criteria You must be able to – a. identify stakeholders and the background to

and nature of their interest in the activities and performance of the organisation

b. establish working relationships with relevant

colleagues and stakeholders c. recognise and respect the roles,

responsibilities, interests and concerns of colleagues and stakeholders

d. provide colleagues and stakeholders with

appropriate information to enable them to perform effectively

e. consult colleagues and stakeholders in

relation to key decisions and activities and take account of their views, including their priorities, expectations and attitudes to potential risks

f. fulfil agreements made with colleagues and

stakeholders and let them know g. advise colleagues and stakeholders

promptly of any difficulties or where it will be impossible to fulfil agreements

h. identify and sort out conflicts of interest and

disagreements with colleagues and stakeholders in ways that minimise damage to work and activities and to the individuals and organisations involved

i. monitor and review the effectiveness of

working relationships with colleagues and stakeholders, seeking and providing feedback, in order to identify areas for improvement

j. monitor wider developments in order to

identify issues of potential interest or concern to stakeholders in the future and to identify new stakeholders

Knowledge Criteria You must know and understand – General knowledge and understanding 1. the benefits of developing productive

working relationships with colleagues and stakeholders

2. different types of stakeholders and key

principles which underpin the ‘stakeholder’ concept

3. how to identify your organisation’s

stakeholders, including background information and the nature of their interest in your organisation

4. principles of effective communication and

how to apply them in order to communicate effectively with colleagues and stakeholders

5. why it is important to recognise and respect

the roles, responsibilities, interests and concerns of colleagues and stakeholders

6. how to identify and meet the information

needs of colleagues and stakeholders 7. what information it is appropriate to provide

to colleagues and stakeholders and the factors that need to be taken into consideration

8. how to consult with colleagues and

stakeholders in relation to key decisions and activities

9. the importance of taking account, and being

seen to take account, of the views of colleagues and stakeholders, particularly in relation to their priorities, expectations and attitudes to potential risks

10. why communication with colleagues and

stakeholders on fulfilment of agreements or any problems affecting or preventing fulfilment is important



11. how to identify conflicts of interest with colleagues and stakeholders and the techniques that can be used to manage or remove them

12. how to identify disagreements with

colleagues and stakeholders and the techniques for sorting them out

13. the damage with conflicts of interest and

disagreements with colleagues and stakeholders can cause to individuals and organisations

14. how to take account of diversity issues when

developing working relationships with colleagues and stakeholders

15. how to recognise and take account of

political issues when dealing with colleagues and stakeholders

16. how to manage the expectations of

colleagues and stakeholders 17. how to monitor and review the effectiveness

of working relationships with colleagues and stakeholders

18. how to get and make effective use of

feedback on the effectiveness of working relationships from colleagues and stakeholders

19. how to provide colleagues and stakeholders

with useful feedback on the effectiveness of working relationships

20. the importance of monitoring wider

developments in relation to stakeholders and how to do so effectively

Security specific knowledge and understanding 21. current and emerging political, economic,

social, technological, environmental and legal developments in your area within security

22. legislation, regulations, guidelines and

codes of practice relevant to your area of security

23. standards of behaviour and performance in

your area of security



24. the culture of your area of security 25. developments, issues and concerns of

importance to stakeholders in your area of security

Context specific knowledge and understanding

26. the vision, values, objectives, plans,

structure and culture of your organisation 27. relevant colleagues, their work roles and

responsibilities 28. identified stakeholders, their background

and interest in the activities and performance of the organisation

29. agreements with colleagues and

stakeholders 30. the identified information needs of

colleagues and stakeholders 31. mechanisms for consulting with colleagues

and stakeholders on key decisions and activities

32. the organisation’s planning and decision

making processes 33. mechanisms for communicating with

colleagues and stakeholders 34. power, influence and politics within the

organisation 35. standards of behaviour and performance

that are expected in the organisation 36. mechanisms in place for monitoring and

reviewing the effectiveness of working relationships with colleagues and stakeholders

Behaviours You demonstrate that you: 1. Present information clearly, concisely, accurately and in ways that promote understanding 2. Show respect for the views and actions of others 3. Seek to understand people’s needs and motivations 4. Comply with and ensure others comply with legal requirements, industry regulations,

organisational policies and professional codes 5. Create a sense of common purpose 6. Work towards win-win solutions



7. Show sensitivity to internal and external politics that impact on your area of work 8. Keep promises and honour commitments 9. Consider the impact of your own actions on others 10. Use communication styles that are appropriate to different people and situations 11. Work to develop an atmosphere of professionalism and mutual support



Unit 10 Provide leadership for your team (MSC B5)

Overview

This standard is about providing direction to the members of your team and motivating and supporting them to achieve the objectives of the team and their personal work objectives. There is one element: 10 Provide leadership for your team This standard is imported from the Management Standards Centre (MSC) suite of standards. Who this standard is for This standard is recommended for team leaders.



Unit: 10

Unit Title: Provide leadership for your team (MSC B5)

Performance Criteria You must be able to – a. set out and positively communicate the

purpose and objectives of the team to all members

b. involve members in planning how the team

will achieve its objectives c. ensure that each member of the team has

personal work objectives and understands how achieving these will contribute to achievement of the team’s objectives

d. encourage and support team members to

achieve their personal work objectives and those of the team and provide recognition when objectives have been achieved

e. win, through your performance, the trust and

support of the team for your leadership f. steer the team successfully through

difficulties and challenges, including conflict within the team

g. encourage and recognise creativity and

innovation within the team h. give team members support and advice

when they need it especially during periods of setback and change

i. motivate team members to present their own

ideas and listen to what they say j. encourage team members to take the lead

when they have the knowledge and expertise and show willingness to follow this lead

k. monitor activities and progress across the

team without interfering

Knowledge Criteria You must know and understand – General knowledge and understanding 1. different ways of communicating effectively

with members of a team 2. how to set objectives which are smart

(specific, measurable, achievable, realistic and time-bound)

3. how to plan the achievement of team

objectives and the importance of involving team members in this process

4. the importance of and being able to show

team members how personal work objectives contribute to achievement of team objectives

5. that different styles of leadership exist 6. how to select and successfully apply a

limited range of different methods for motivating, supporting and encouraging team members and recognising their achievements

7. types of difficulties and challenges that may

arise, including conflict within the team, and ways of identifying and overcoming them

8. the importance of encouraging others to

take the lead and ways in which this can be achieved

9. the benefits of and how to encourage and

recognise creativity and innovation within a team

Security specific knowledge and understanding

10. legal, regulatory and ethical requirements in

security



Context specific knowledge and understanding 11. the members, purpose, objectives and plans

of your team 12. the personal work objectives of members of

your team 13. the types of support and advice that team

members are likely to need and how to respond to these

14. standards of performance for the work of

your team

Behaviours

You demonstrate that you: 1. Create a sense of common purpose 2. Take personal responsibility for making things happen 3. Encourage and support others to take decisions autonomously 4. Act within the limits of your authority 5. Make time available to support others 6. Show integrity, fairness and consistency in decision-making 7. Seek to understand people’s needs and motivations 8. Model behaviour that shows respect, helpfulness and co-operation



Unit 11 Ensure compliance with legal, regulatory, ethical and social requirements (MSC B8)

Overview

Organisations must show that they act responsibly in relation to their staff, customers, investors and the communities in which they work. All types of organisations must obey the law in key areas such as health and safety, employment, finance and company law. Many organisations also have to work within specific regulations for their industry and ethical frameworks. Organisations who want to maintain a good reputation also have to take account of the views of people in their communities on a whole range of issues such as the environment and other ways in which the organisation affects people’s quality of life. There is one element: 11 Ensure compliance with legal, regulatory, ethical and social requirements This standard is imported from the Management Standards Centre (MSC) suite of standards.

Who this standard is for

The standard is recommended for middle managers and senior managers.



Unit: 11

Unit Title: Ensure compliance with legal, regulatory, ethical and social requirements

Performance Criteria You must be able to – a. monitor the relevant legal, regulatory, ethical

and social requirements and the effect they have on your area of responsibility, including what will happen if you don’t meet them

b. develop effective policies and procedures to

make sure your organisation meets all the necessary requirements

c. make sure relevant people have a clear

understanding of the policies and procedures and the importance of putting them into practice

d. monitor the way policies and procedures are

put into practice and provide support e. encourage a climate of openness about

meeting and not meeting the requirements f. identify and correct any failures to meet the

requirements g. identify reasons for not meeting

requirements and adjust the policies and procedures to reduce the likelihood of failures in the future

h. provide full reports about any failures to

meet the requirements to the relevant stakeholders

Knowledge Criteria You must know and understand – General knowledge and understanding 1. the importance of having an ethical and

value-based approach to governance and how to put this into practice

2. relevant legal requirements governing the

running of organisations 3. current and emerging social attitudes to

management and leadership practice and the importance of being sensitive to these

Security specific knowledge and understanding 4. legal, regulatory and ethical requirements in

your sector 5. procedures to follow if you do not meet the

requirements 6. particular current and emerging social

concerns and expectations that are relevant to your sector

7. ways in which other organisations deal with

current and emerging social concerns and expectations

Context specific knowledge and understanding 8. the culture and values of your organisation

and what effect they have on corporate governance

9. policies and procedures that make sure

people meet the requirements. 10. the processes for maintaining the relevant

policies and procedures and making sure they continue to be effective.

11. the different ways in which people may not

meet the requirements and the risks of these



actually happening 12. the procedures for dealing with people who

do not meet the requirements, including requirements for reporting

Behaviours You demonstrate that you: 1. Recognise changes in circumstances promptly and adjust plans and activities accordingly 2. Make time available to support others 3. Give feedback to others to help them improve their performance 4. Identify and raise ethical concerns 5. Are vigilant for potential risks 6. Make appropriate information and knowledge available promptly to those who need it and

have a right to it 7. Encourage others to share information and knowledge within the constraints of confidentiality 8. Show sensitivity to stakeholders’ needs and manage these effectively



Unit 13 Manage your own resources and professional development (MSC A2)

Overview This standard is about managing your personal resources (particularly knowledge, understanding, skills, experience and time) and your professional development in order to achieve your work objectives and your career and personal goals. You need to understand your work role and how it fits into the overall vision and objectives of the organisation whilst also understanding what is driving you in terms of your values and your career and wider personal aspirations. Identifying and addressing gaps in your skills and knowledge and understanding is an essential aspect of this standard. There is one element: 13 Manage your own resources and professional development This standard is imported from the Management Standards Centre (MSC) suite of standards. The standard is recommended for first line managers, middle managers and senior managers.



Unit: 13

Unit Title: Manage your own resources and professional development

Performance Criteria You must be able to – a. evaluate, at appropriate intervals, the

current and future requirements of your work-role taking account of the vision and objectives of your organisation

b. consider your values and your career and

personal goals and identify information which is relevant to your work role and professional development

c. discuss and agree personal work objectives

with those you report to and how you will measure progress

d. identify the learning styles which work best

for you and ensure that you take these into account in identifying and undertaking development activities

e. identify any gaps between the current and

future requirements of your work-role and your current knowledge, understanding and skills

f. discuss and agree, with those you report to,

a development plan to address any identified gaps in your current knowledge, understanding and skills and support your own career and personal goals

g. undertake the activities identified in your

development plan and evaluate their contribution to your performance

h. review and update your personal work

objectives and development plan in the light of performance, any development activities undertaken and any wider changes

i. get regular and useful feedback on your

performance from those who are in a good position to judge it and provide objective and valid feedback

j. ensure that your performance consistently

meets or goes beyond agreed requirements

Knowledge Criteria You must know and understand – General knowledge and understanding

1. the principles which underpin professional

development 2. the importance of considering your values

and career and personal goals and how to relate them to your job role and professional development

3. how to evaluate the current requirements of

a work role and how the requirements may evolve in the future

4. how to set objectives which are smart

(specific, measurable, achievable, realistic and time-bound)

5. how to identify development needs to

address any identified gaps between the requirements of your work-role and your current knowledge, understanding and skills

6. what an effective development plan should

contain and the length of time that it should cover

7. the range of different learning style(s) and

how to identify the style(s) which work(s) best for you

8. the type of development activities which cab

be undertaken to address identified gaps in your knowledge, understanding and skills

9. how to identify whether/how development

activities have contributed to your performance

10. how to update work objectives and

development plans in the light of performance, feedback received, any development activities undertaken and any wider changes

11. monitoring the quality of your work and your



progress against requirements and plans 12. how to evaluate your performance against

the requirements of your work-role 13. how to identify and use good sources of

feedback on your performance Security specific knowledge and understanding 14. requirements for the development or

maintenance of knowledge, skills and understanding and continuing professional development within the security industry

Context specific knowledge and understanding 15. the requirements of your work-role including

the limits of your responsibilities 16. the vision and objectives of your

organisation 17. your own values and career and personal

goals 18. your personal work objective 19. your preferred learning style(s) 20. your current knowledge, understanding and

skills 21. identified gaps in your current knowledge,

understanding and skills 22. your personal development plan 23. available development opportunities and

resources in your organisation 24. your organisation’s policy and procedures in

terms of personal development 25. reporting lines in your organisation 26. possible sources of feedback in your

organisation



Behaviours You demonstrate that you: 1. Address multiple demands without losing focus or energy 2. Recognise changes in circumstances promptly and adjust plans and activities accordingly 3. Prioritise objectives and plan work to make best use of time and resources 4. Take personal responsibility for making things happen 5. Take pride in delivering high quality work 6. Show an awareness of your own values, motivations and emotions 7. Agree achievable objectives for yourself and give a consistent and reliable performance 8. Recognise your own strengths and limitations, play to your strengths and use alternative

strategies to minimise the impact of your limitations 9. Make best use of available resources and proactively seek new sources of support when

necessary 10. Reflect regularly on your own experiences and use these to inform future action



Unit 14 Promote equality and value diversity Overview

This standard is about promoting equality and valuing the diversity of people. This is an essential

aspect of all jobs in the security sector and is appropriate to people working at all levels and in all

posts. It should form the basis of everything that any worker in the sector does.

The term ‘people’ is used broadly to cover any child, adult, group, community or agency that workers come into contact with, either directly or indirectly. It includes members of the public, individuals who are clients of the security sector, and colleagues in the workplace. There is one element: 14 Promote equality and value diversity This standard has been informed by the Skills for Justice unit SfJ AA1 ‘Promote equality and value diversity’. This standard is designed to be applicable to everyone who works in the security sector at

every level of work.



Unit: 14

Unit Title: Promote equality and value diversity

Performance Criteria You must be able to – a. act in accordance with legislation,

employment regulations and policies, and codes of practice related to promoting equality and valuing diversity

b. act in ways that:

• acknowledge and recognise individuals’ background and beliefs

• respect diversity

• value people as individuals

• do not discriminate against people c. provide individuals with the information they

need to make informed decisions about exercising their rights

d. provide information in a format appropriate

to the individual e. take account of how your behaviour affects

individuals and their experience of your organisation’s culture and approach

f. seek feedback from individuals on your

behaviour and use this to improve what you do in the future

g. challenge people when they are not

promoting equality and valuing diversity h. actively help others to promote equality and

value diversity i. seek support from appropriate sources when

you are having difficulty understanding how to promote equality and value diversity

Knowledge Criteria You must know and understand – 1. the legislation, employment regulations and

policies, and codes of practice that apply to the promotion of equality and diversity and how you need to apply these

2. the benefits of diversity and the promotion of

equality 3. the wide variety of forms that discrimination

may take and how these manifest themselves

4. how inequality and discrimination affects

individuals, groups and communities and society as a whole

5. why the promotion of equality and valuing of

diversity is of vital importance if you are to work effectively in the security sector

6. what the promotion of equality and valuing

of diversity means to you in your day-to-day work

7. how you can promote equality and diversity

whilst protecting people form the risk of harm

8. your own areas for personal growth in

relation to promoting equality and valuing diversity and how this will benefit you as an individual

9. the effect of cultural differences on verbal

and non-verbal communication 10. how to behave and communicate in ways

that:

• support equality and diversity

• do not exclude or offend people

• challenge discrimination effectively

• respect individuals’ differences

• do not abuse the status and power that you have

11. how your behaviour contributes to your

organisation’s culture and your responsibility



for developing a positive culture for all 12. how joint working with other agencies and

workers can help in the promotion of diversity

13. how to provide the information that

individuals are entitled to receive and ensure it is clear and helpful

14. the actions (yours and other’s) that

undermine equality and diversity and what to do about this (including when these people are senior to you)

15. what to do about systems and structures

when they do not promote equality and value diversity

16. the actions you can take to help other

people promote equality and value diversity and how to do this effectively

17. the actions you can take to value the people

you are interacting with and enable them to interact with you

18. why you should seek support when you are

having difficulty promoting equality and valuing diversity, where this support can be gained and how to use it effectively

Range Statement You must be competent to deal with the following types of:- 1. help others by, supporting them when they are promoting equality and valuing diversity,

sharing information about how to promote equality and value diversity



Unit 15 Develop a culture and systems that promote equality and value diversity

Overview

This standard is about developing a culture and systems within an organisation to promote equality and value diversity, ie setting the context in which others in an organisation are themselves able to promote equality and value diversity. There is one element: 15 Develop a culture and systems that promote equality and value diversity This standard has been informed by the Skills for Justice unit SfJ AA2 ‘Develop a culture and systems that promote equality and value diversity.’ This standard is for managers in organisations who have a functional senior responsibility and

accountability for developing a culture and systems that promote equality and value diversity

within their part of the organisation.



Unit: 15

Unit Title: Develop a culture and systems that promote equality and value diversity

Performance Criteria You must be able to – a. interpret relevant legislation and

employment regulations to inform how equality and individuals’ rights and responsibilities should be promoted and diversity valued, in your organisation

b. evaluate the effectiveness of your

organisation’s systems, policies, procedures and guidelines in promoting equality and valuing diversity

c. take the appropriate actions to ensure that

your organisation’s systems, policies, procedures and guidelines do promote equality and value diversity

d. actively promote equality and value

diversity e. actively demonstrate by your behaviour the

promotion of equality and valuing of diversity f. regularly review your organisation’s

systems and processes and improve them to address issues related to unfair and discriminatory practice

g. actively support individuals whose rights

have been compromised in having their complaints appropriately addressed

h. actively challenge the discriminatory

behaviour of individuals and institutional discrimination

Knowledge Criteria You must know and understand – 1. how to interpret current and emerging

relevant legislation and employment regulations that apply to the promotion of equality and the valuing of diversity

2. your duty of care under legislation and

employment regulations 3. the benefits of diversity and the promotion of

equality 4. how inequality and discrimination affect

individuals, groups and communities and society as a whole

5. why the promotion of equality and valuing of

diversity is of vital importance in the security sector

6. how the promotion of equality and valuing of

diversity can be actively promoted by you in your day-to-day work and in a way which inspires others to see its value

7. the meaning of the term ‘organisational

culture’, who this is set by and your role in this

8. the affect of organisational culture on groups

who are in a minority in the workforce and how they may respond as a result


diversity can be built into the culture and systems of your organisation and the reasons for doing this

10. how leadership roles and styles can be used

in the promotion of equality and diversity and in challenging individual discrimination and institutional discrimination

11. how you can use complaints and grievance

processes as a way of tackling discrimination and oppression



12. your own areas for personal growth in relation to promoting equality and valuing diversity and how this will benefit you as an individual


diversity may be affected by systems and structures and your role in actively tackling these

14. the actions you may need to take to help

other people promote equality and value diversity and how to do this effectively

15. what you need to do to support people

whose rights have been compromised (including ensuring that adequate support systems are in place)

16. how you can actively challenge individual

and organisational discrimination, the risks that you might be taking in doing this and why it is necessary to take these risks

17. who can support you in challenging

individual and organisational discrimination 18. effective methods of evaluating the

effectiveness of equality and diversity policies and procedures

19. how you can contribute to developing and

implementing good and best practice in relation to equality and diversity

20. why you should seek support when you are

having difficulty understanding how to promote equality and diversity, where this support can be gained and how to use it effectively

Range Statement You must be competent to deal with the following types of:- 1. evaluate, formal (eg equality impact assessments), informal, 2. actively promote and value by, profiling the workforce and promoting a diverse workforce,

acting as a mentor/role model for people in relation to equality and diversity, involving diverse groups in different pieces of work, setting objectives for own team to promote equality and value diversity, ensuring that the organisational processes that you are responsible for are fair (eg recruitment and selection), regularly seeking the views of under-represented groups on their experiences (in the organisation and the local population) and acting on them, communicating the importance of equality and diversity at every opportunity linking it to the wider work of the organisation



Unit 16 Assess and address risk to the environment

Overview This standard addresses the responsibilities of everyone at work for minimising risks to the environment as a result of work activities. It describes the competences required to make sure that:

�� your own actions do not increase risk to the environment

�� you do not ignore significant risks to the environment and

�� you take sensible action to put things right, including reporting risks, and seeking advice

There is one element:

16 Assess and address risk to the environment This standard is informed from the ENTO (formerly the Employment NTO) suite of standards Who this standard is for This standard is for everyone at work (whether paid, unpaid, full or part-time). It is about maintaining good practice in day to day work activities by identifying the risks, minimising the risks and using resources responsibly.



Unit: 16

Unit Title: Assess and address risk to the environment (ENTO HSS7)

Performance Criteria You must be able to – Identify the risks to the environment arising as a result of workplace activities a. identify the people in the workplace to

whom you should report environmental matters

b. make sure you are up-to-date on

environmentally-friendly working practices which are relevant to your workplace

c. identify any current working practices in

your job role which could cause harm to the environment

d. identify any materials, products or

equipment used in any part of your job role which could cause harm to the environment

e. report any differences between legal

regulations and workplace instructions and the actual use of materials or products hazardous to the environment

f. promptly report to the people responsible

for environmental matters the hazards which present high risks

Minimise risks to the environment arising as a result of workplace activities g. follow the relevant legal requirements and

workplace environmental instructions for your job role

h. within your capability and the scope of your

job responsibilities, control the environmental hazards

i. promptly report risks to the environment that

you are unable to deal with j. pass on any suggestions for limiting risks to

the environment to the responsible person k. follow suppliers’, manufacturers’ and

Knowledge Criteria You must know and understand – 1. the legislation relating to environmental

matters which affect your workplace 2. your responsibilities for the environment as

defined by any specific legislation covering your job role

3. the particular risks to the environment which

may be present in your workplace and/or in your own job role

4. how to use resources and materials

effectively and efficiently 5. the importance of remaining alert to the

presence of hazards to the environment in the whole work place

6. the importance of dealing with, or promptly

reporting, risks to the environment 7. the substances and processes categorised

as hazardous to the environment 8. workplace instructions, precautions and

procedures relating to the control of risks to the environment

9. the responsibilities for items

(materials/equipment) which can be hazardous to the environment detailed in your job description

10. the responsible people to whom to report

environmental matters 11. the specific workplace environmental

instructions covering your job role 12. suppliers’, manufacturers’ and workplace

instructions for the use of equipment, materials and products which can be hazardous to the environment

13. working practices for your own job role



workplace instructions for the safe use and storage of materials, products and equipment

l. follow the correct instructions for handling

materials and products which can be hazardous to the environment

m. follow the correct instructions for disposing

of materials and products which can be hazardous to the environment

14. correct handling instructions for materials which can be hazardous to the environment

15. your responsibility for controlling hazards to

the environment 16. workplace instructions for handling hazards

to the environment which you are unable to deal with

Range Statement

There is no range statement for this element



Unit 17 Use radio communications effectively

Overview This standard is about operating radio communications effectively, including the transmission and reception of radio communications. There is one element: 17 Use radio communications effectively Who this standard is for This standard applies to individuals required to communicate effectively using radio

communications.



Unit: 17

Unit Title: Use radio communications effectively

Performance Criteria You must be able to – a. operate radio equipment in line with

manufacturers’ instructions b. respond to, and acknowledge, incoming

communication promptly and clearly, using the appropriate terminology and procedures for your organisation

c. pass on information to the appropriate

people, and who are authorised to receive it, within agreed organisational timescales

d. use outgoing communication equipment in

line with your organisation’s procedures and guidelines

e. confirm the information you give is

understood by the people receiving it f. use the phonetic alphabet correctly, where

required g. comply with statutory regulations in the use

of channels and frequency h. comply with regulations and your

organisation’s procedures when transmitting and receiving radio communications

i. report any difficulties in transmitting and

receiving information promptly and accurately to the relevant person

j. maintain up to date, complete and accurate

records of transmitted and received communications

Knowledge Criteria You must know and understand – 1. the impact of regulations affecting the

transmitting and receiving of radio communications in both normal and emergency situations

2. how to operate the radio communication

equipment used within your organisation 3. the correct procedures for confirming that

the radio communication equipment is working properly, and what to do if it is not

4. the limits of your authority and responsibility

for passing on information 5. the causes of poor transmission or

reception, and what action to take to improve communications

6. how to follow your organisation’s procedures

regarding the terminology that should be used, such as the phonetic alphabet, the 24 hour clock, call signs, caller identification and passwords

7. your organisation’s requirements for

reporting difficulties in transmitting information using radio equipment

8. your organisation’s requirements for

recording and retaining records of radio communications

Behaviours You demonstrate that you: 1. Present information clearly, concisely and accurately 2. Make appropriate information available promptly to those who need it 3. Ensure transmissions are in line with relevant licensing protocol

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