The Go-To Guide

NATIONWIDECHILDREN’S:

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For 120 years, Nationwide Children’shas served the families of Central Ohio inits 37-county service area. Right now,nearly 1 million patient visits are loggedeach year. The main campus has the onlyLevel 1 Pediatric Trauma Center in thisservice area and was the first in the state.

With the addition this year of the 12-story new main hospital, a third facilitydevoted to research and a satelliteoutpatient surgery center, this multi-faceted healthcare organizationstrengthens its position as one of the topchildren’s hospitals in the world.

The entire system reaches across Ohio,with one main hospital, 10 Primary CareCenters, 16 ChildLabs, 14 Close to HomeCenters (many with Urgent Carecapabilities), 15 Heart Centers (includingone in Kentucky), five Neonatal Intensiveor Newborn Special Care Units, threeSports Medicine and/or OrthopedicCenters, one satellite Surgery Center, oneAutism Center and one Homecare andHospice Services office. The map on theback of this Go-To Guide explains thefunctions and locations of each.

With the opening of the new mainhospital, the existing hospital becomesknown as the Outpatient Care Center and will be converted to an outpatientcare facility.

hot topic: NATIONWIDE CHILDREN’S

NATIONWIDECHILDREN’S AT A GLANCE

PARKINGA ticket system will be used now (instead of the old token system). You

can “pay on foot” at kiosks in the hospital or “pay in lane” at stations asyou exit a parking area. Drivers using GPS devices will appreciate that manyof the visitors’ parking areas have their own address. Some on-street park-ing also can be found on the surrounding streets.• 633 CHILDREN’S DRIVE = the new hospital’s 430-parking-space, undergroundgarage; self-parking costs $2/first four hours, $1 each additional hour, $7 maxi-mum charge

• 555 S. 18TH ST. = the old hospital/new Outpatient Care Center’s 1,176-spacegarage; self-parking costs $2/four hours, $1 each additional hour, $5 max

• OFF PARSONS AVE. = the new emergency department’s 80-space ground lot;self-parking costs $2/first four hours, $1 each additional hour, $5 max

• 574 S. 18TH ST. = additional handicapped-accessible parking next to theHuman Resources Building

• ON MOOBERRY ST. = parking for those with high-top vans; call Patient Rela-tions at 614-355-4133 to obtain a keycard for this lot

• 700 CHILDREN’S DRIVE (main entrance and “crossroads” entrance) and 555 S.18TH ST. (Outpatient Care Center entrance) = destinations for valet parking;costs $5.

DRIVING DIRECTIONS

Nationwide Children’s main

campus is located at 700 Chil-

dren’s Drive at the intersection

of Parsons and Livingston

avenues, just south of the I-70/

I-71 split in south Columbus.

Beginning June 10, you can

download the “myChildren’s”

free app from Apple’s App

Store or Android’s Google Play

Store. The app provides driving

directions to any location with-

in the Nationwide Children’s

system. (You can also read any

physician’s bio, learn more

about the procedure you’re

coming in for and much more!)

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WAYFINDING

SECURITYHotels were the model for many design features in the expanded main campus. The most

obvious similarity comes at the moment of arrival: At the main entrance desk, visitors willreceive a key card coded uniquely for them. By using a swipe-activated reader, the key cardallows families to enter AND exit only those areas of the hospital that they need to be in.

The need to swipe a key card in order to leave an area is where the system differs from

hotels. The two main reasons for the exit swipes, explained hospital officials, are teens whoare most prone to leaving the hospital on their own and parents in a custody battle whomight try to leave with a child.

Parents also can set up a “guest code” that visitors will need to know, along with apatient’s name, in order to be issued a visitor key card.

THE GREEN PATH leadsthrough some of the best “pur-poseful distractions” in the hos-pital: the Magic Forest play area,the Magic Bean Café, the sibling-support Clubhouse, the Colum-bus Blue Jackets FoundationFamily Resource Center and thehospital’s chapel.

“Wayfinding” is Nationwide Children’s term for the system it has developed to(surprise, surprise) help visitors find their way through the combined hospitals.

The system is based on the color-coded lines that many subway systems use.The lines — or “paths” — are embedded in the floors, and the terrazzo materialused in the new main hospital to create the paths is designed to catch youreye, not just with vibrant colors but also with crushed-up mirrors and crystal-clear glass chips (lean down and take a closer look if you don’t believe us!).

This map shows the four lines:

Digital signage also is part of the new wayfinding system. Thesepairs of rectangular signs are located throughout the hospital. Theone on the left will feature an interactive, touch-screen directory,and the one on the right will have a list of the day’s events.

THE BLUE PATH (sometimescalled “The River” by staffmembers) stretches thelength of the entire first levelfrom the new emergencydepartment to the 18th

Street parking garage.

THE ORANGE PATHis the original line thatruns through theexisting hospital.

THE YELLOW PATHruns mostly throughresearch facilities.

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Hospital staffexplained toColumbus Parent thatone of the toughestthings about being ina hospital is thefeeling that you haveno control overwhat’s going on. So,with that challenge inmind, the newpatient rooms, eachabout 300 squarefeet in size, weredesigned with manyfeatures that increasenot only patients’and families’ privacyand comfort, but alsotheir sense that theydo retain control overtheir environment.This helps lowerstress and anxiety,creating a moreoptimal healingenvironment.

• THE HEADWALL: Above each patient bed is a square-ish acrylic panelthat is backlit with changeable LED lights. The families can choose theirfavorite color or set them on a rotating scroll. Bonus: this customizableform of room art is more hygienic and easier to clean than framed paint-ings. Double bonus: the headwall glow can be seen for miles away, mak-ing the hospital a distinctive new landmark on the Columbus horizon!

• THE TRUNDLE BED AND RECLINER CHAIR:Parents are always welcome to sleep overwith their children, even in the critical-carerooms. Thanks to parents’ input, members ofthe Nationwide Children’s staff designedtheir own trundle bed (that sleeps up to twoadults and doubles as a couch) and a con-vertible recliner chair (for a third).

• THE RECYCLING SYSTEM: Nationwide Chil-dren’s think they might be the first hospital,let alone first children’s hospital, to featurethis two-container, built-in system. Bonus:By making it easy for users to separate theirrecyclables from their trash, it gets doneand saves the hospital significant money onwaste management.

need to know: THE GO-TO GUIDE

• AIR-PRESSURE CONTROL: On some floors, therooms’ air pressure flow can be customized, basedon the patient’s situation. For a patient with a frag-ile immune system, the air-pressure flow is posi-tive, keeping outside air from flowing into theroom. For a patient with a highly infectious dis-ease, the pressure is negative, keeping air insidethe room from flowing out.

• ADJUSTABLETHERMOSTAT:Customizable foreach room

• A CLOSET: ’Nuff said.

• NURSES’ CART: These mobilecarts pack a PC (that uses finger-print recognition for log-in), a“med-bar” scanner that matches apatient’s ID to their medicationorder (reducing the risk of error),and assorted medical supplies.

• HOTEL-LOCK DRAWER:Parents can safely storepurses, wallets andother valuables in here.

• THE OVERHEAD LIGHTS:These have four settings:room (for normal, full-roomlighting), reading (a morefocused beam), exam(brighter) and night (soft).

• THE WINDOW: Overlooksgardens on the south sideof the hospital; offers a viewof the city on the north side.

• THE EDUTAINMENT SYSTEM: Not only are there hun-dreds of entertainment viewing options on the hospital’sin-house broadcast network, but the staff is able to keeptrack of whether patients and their families turn on anyinstructional videos they have been “prescribed” towatch as part of treatment.

• THE BATHTUB: This is another custom-designed element, created by NationwideChildren’s staff members. It combines a num-ber of features that had neverbeen integrated into onebathtub: lowered side, fold-down chair, flooring thatscrolls up along the side of thetub. Using parent and staffinput, the design addressesmany different bathing chal-lenges that families face.

• THE BATRIATRIC LIFT TRACK: Manyrooms have a serpentine track in theceiling, to help move an immobilizedpatient from the bed to the bathtuband to the toilet.

• THE MAGNETIC WALL: Genius — awall that artwork, pictures and cardscan be displayed on, using magnets.

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hot topic: NATIONWIDE CHILDREN’S

NC-SPEAKNationwide Children’s is, in many ways, its own country with its own language.

In addition to terms like “wayfinding” and “The Clubhouse,” here are more terms that families may learn:

THE BIG PICTURE• FAMILY-CENTERED CARE: one of the

key concepts in the new hospital’sdesign. It embraces the idea that mak-ing the whole family comfortable cre-ates an optimal healing environment.

• PURPOSEFUL DISTRACTION: anotherkey concept related to the hospital’svibrant, nature-oriented aestheticdesign. Simply put, it translates to “helpme forget why I’m here” and also pro-motes optimal healing.

• ONSTAGE (ALSO CALLED “FRONT OFHOUSE”): the parts of each level usedby families and patients

• OFFSTAGE (OR “BACK OF HOUSE”):the parts used primarily by staff person-nel. These include the hospital’s cool-ing and heating systems, waste-man-agement systems, as well as the centralcontrols for a pneumatic-tube systemthat delivers medicine throughout thehospital. There are about 10,900 feet(more than 2 miles) of pneumatic tubesrunning through the walls.

• THE BACK FILL: the phase of the cam-pus expansion that will, over the nextseveral years, convert the old hospitalto an outpatient-treatment facility. Thenew hospital’s patient rooms need upto 15-feet ceilings to accommodate allthe equipment now used (includingcooling vents for telecommunicationdevices). The old patient rooms areonly 11 feet tall: good for outpatientuse, but not ideal for inpatient.

• HEALTHY NEIGHBORHOODS,HEALTHY FAMILIES: the neighbor-hood-revitalization project alreadybegun in the surrounding, 10,000-resi-dent community. More than 70 homesalready have been renovated withmore economic-development, literacyand domestic-safety programs tocome.

THE LITTLE DETAILS• ANIMAL FRIENDS: the 6-foot-tall animal characters carved out of bass

wood by artists from Mansfield’s Carousel Works, one of the leadingcarousel makers in the world.

• THE AVIARY AND THE RABBIT HOLE: you might hear staff membersoccasionally refer to the Atrium as “The Aviary” and the stairway behindthe main entrance desk that leads down to the cafeteria as “The RabbitHole.” These are carryover terms from the early design phase.

• CHILD LIFE: the playrooms that sit between the two wings of eachlevel’s patient rooms.

• LEVELS: don’t call them “floors.” The basement is the Lower Level andeverything else goes from Level 1 up to Level 12.

• NICHES: the playful animal scenes with fun fact statements set into thewalls on the patient floors; they are actually part of a strategy toengage kids’ attention and motivate them to walk along through thecorridors.

• VOCERAS: wireless communication devices worn like necklaces bymedical personnel; they enable staff to spend less time at their desksand more time with patients. For fun, ask them if they can “call” DarthVader, Dora the Explorer or SpongeBob.

• THE WISH TREE: located in the sibling-support Clubhouse, the WishTree is an interactive art project, based on the Chinese tradition ofadorning a village tree with paper on which good wishes for the newyear have been written.

WILL SHILLING PHOTOS

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EAT IN!• CAFETERIA: located on the Lower

Level, includes a wood-fired pizza oven,outdoor seating, a south-facing glasswall, ample comfy seating and veryhealthy, tasty food. Your parent ID cardwill get you one free 12-ounce bever-age each day.

• THE FOOD COURT: located in the lowerlevel of the education building:includes Subway and Mark Pi’s Koko’s

• ON-DEMAND FOOD SERVICE: patientscan order food from a menu to bedelivered to their rooms at any time

• MAGIC BEAN CAFÉ: located next to theAtrium. Lattes and gelato. Need we saymore?

• CLEMENTINE CAFÉ: a coffee shoplocated on the orange path near theOutpatient Care Center

• BRING YOUR OWN: families (in consul-tation with the staff) can bring infavorite foods prepared at home orpurchased outside the hospital

CHILL OUT!• THE MAGIC FOREST: Located in a Level 1 corri-

dor between the new and old hospitals, theMagic Forest features a canopy of whimsicallyhuge fiberglass-and-foam trees; “seek and find”art on the walls (the grown-up in need of abreak says, “Go find the parachuting turtle” tothe child who needs to burn off some excessenergy); a tree with a cut-out arch, big enoughto accommodate a wheelchair; and a small-child-sized, two-hole burrow to climb throughon the wall.

• THE FRONT LAWN: This outside park is a 6-acreseries of gardens, each designed to offer a spe-cial experience. The space has a fragrance maze,an S-shaped “storyteller’s garden,” slate walls todraw on with chalk, a toddler’s play area and amemorial garden. The hospital has also takenover maintenance of the city’s Livingston Park.

• THE GALAXY LOUNGE: One of the limitations ofthe existing hospital was that special entertain-ment often occurred in the main lobby, and thatprevented children with delicate immune sys-tems from coming down to see the shows. Withthe creation of the “Galaxy Lounge” on Level 6,more children will be able to attend specialevents. For those still confined to their beds, theLounge’s shows can be broadcast to theirrooms’ TVs.

• ACTIVITY ROOMS: In addition to the Child Lifeplay areas, three different activity rooms havebeen created for specific age groups — one forToddlers (on Level 10), one for School-Age chil-dren (6) and one for Teens (11).

• FAMILY SPACE: Each patient-room floor has asocial room available to families and their visi-tors.

• THE CLUBHOUSE: A carryover concept from theexisting hospital, the Clubhouse is wherepatient siblings, ages 3-11, can hang out andreceive supportive care.

• THE COLUMBUS BLUE JACKETS FOUNDATIONFAMILY RESOURCE CENTER: provides a varietyof family-support services including a loungeand eating area, showers, lockers, fitness equip-ment and a library with computers and printers.

• THE AQUARIUM: In the center of the EmergencyDepartment sits a donut-shaped, 1,400-gallon,freshwater aquarium where brightly colorfulAfrican peacock cichlids swim. It’s built aroundone of the hospital’s support columns.

HELP OUT!GIFT CARDS: A great way to

help a family spending lots of time atNationwide Children’s. These cards can be

loaded with money and used in thecafeteria, food court, coffee shops, gift

shop and outpatient pharmacy. To contribute, call Cathy Ray at 614-722-4973

or Kristen Haines at 614-722-3083during weekday hours and they’ll be able to process a contribution

via credit card.

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hot topic: NATIONWIDE CHILDREN’S

1.

2.

3.

4.

5.

6.

7. 8.

1. DOWNTOWN/MAIN CAMPUS: Main Hospital, Primary Care Center,Heart Center Clinic, NICU

2. EAST COLUMBUS: ChildLab, Heart Center Clinic

3. DUBLIN:ChildLab, Close to Home Center, NICU

4. WESTERVILLE: ChildLab, Close to Home Center, Heart Center Clinic

5. HILLIARD:ChildLab, Close to Home Center

6. CANAL WINCHESTER: ChildLab, Close to Home Center

7. DUBLIN:ChildLab, Close to Home Center

8. WESTERVILLE: Close to Home Center, Child Develop-ment and Autism Center

PRIMARY CARE CENTERS

CLOSE TO HOME CENTERS

CHILDLABS

NEONATAL INTENSIVE CARE UNIT OR NEWBORN SPECIAL CARE UNIT

EASTLAND

HILLTOP

WESTSIDE

DOCTORS HOSPITAL

LINDEN

NEAR EAST WHITEHALL

NORTHLAND

MOUNT CARMEL ST. ANN’S HOSPITAL

OLENTANGY

RIVERSIDEMETHODIST

HOSPITAL

SOUTH HIGH

GROVE CITY

UNITY

HOMECARE AND HOSPICE SERVICES OFFICE

SPORTS MEDICINE AND ORTHOPEDIC CENTERS

GRANT MEDICAL CENTER

WESTERVILLE SURGERY CENTER

where you go for regular checkupsand immunizations (up to age 21)

where you go for blood testsand other medical tests

where you go for urgent carewhen your primary-care doctor'soffice is closed or unavailable;these centers also may offer servic-es for behavioral health, physicaltherapy and other special needs

where you go when an infant is born with serious medical needs

MAIN HOSPITAL: whereyou go for emergencyand trauma treatment;

for inpatient andoutpatient treatment

of serious medicalconditions; and for

most major surgeries

LOCATIONS WITH FACILITIES AT OR NEAR THE SAME ADDRESS:

where you go for outpatient surgical procedures where you go for treatment and preventionof sports-related injuries; for weight andnutrition issues; and for problems related tothe spine and other musculoskeletal issues where you go for assistance in home-based care

HEART CENTER CLINIC

where you go for outpatient cardiology diagnoses and treatment

where you go for assistance with a variety of developmental needs

CHILD DEVELOPMENT AND AUTISM CENTERS

Nationwide Children’s in Central Ohio

32 | June 2012 | columbusparent.com 41columbusparent.com | June 2012 |

10 years ago, we made a promiseto you and your children. We kept it.

The promise: No child need everleave central Ohio for world-classmedical care.

Over the past ten years, a remarkableand historic transformation has takenplace in Columbus. Its most visiblecomponent is the new 12-story patienttower of Nationwide Children’sHospital pictured here.

It is unlike any other pediatric institutionanywhere. From the beginning weapproached it in a unique way. We didn’tfollow standard operating procedure, orrevert to the tried and true. From the start,we challenged every existing premise.

To build a facility this special, weneeded a special team.We assembledthe country’s leading architects anddesigners and asked them to leaveconventional thinking at the door.We asked them to help us create anenvironment that would “define thefuture of pediatric care.”

They, in turn, gathered input fromphysicians, nurses, patients and families.Input that informed all of our work.Collectively, we began to believe thatwe could create an environment wherepatients would not only be treated, butone where environment could actuallycontribute to the healing process.

We tested every idea.We built a fullscale mock-up of a hospital floor as partof the comprehensive design process.We built a Level One trauma room. Webuilt fully equipped and furnished patientrooms. We built nurses stations. Weanalyzed every aspect of the hospitalexperience. Again. And again. Our teamof world-class architects and designersclaim no institution has ever gone so far.

Our new main hospital is only the

beginning.We’ve added a third researchbuilding, increasing our dedicatedresearch space to 525,000 square feet.That is important when you consider the

This influx of talent has had a remarkableimpact on the growth of vital clinicalprograms. For seven consecutive years,Nationwide Children’s has been listed inthe U.S.News & World Report rankings ofthe country’s “Best Children’s Hospitals.”

We are also the first pediatric hospital inOhio to achieve “Magnet” nursing status.Awarded by the American NursesCredentialing Center, it is nursing’s mostprestigious honor.

As our reputation has grown, so have thenumber of families who turn to us forhelp. In 2012, we anticipate more than onemillion patient visits. And we’ll be readyfor each one. With unprecedented facili-ties. The best and brightest talent. And ahealing environment unsurpassed by any,anywhere in the world.

We made a promise to all of you.We kept it.

Please join us for a Community Celebration Day on June 10.Visit NationwideChildrens.org/GrandOpening

National Institutes of Health has tripledour research funding over the last tenyears. The Research Institute atNationwide Children’s is one of thefastest growing anywhere.

We’ve also worked hard to make theneighborhood beautiful, adding six acresof green space to the northern border ofLivingston Park. It not only welcomespatients and families to our campus, it’s awonderful amenity for the entire city.

We’ve recruited world�class talent. Andwe’ll continue to. When you see whatis happening here, it’s easy to understandwhy the country’s leading physicians andscientists want to be a part of it. Whatmay surprise you is the list of prestigiousinstitutions they left to join us, includingSt. Jude, Harvard, Children’s Hospital ofPhiladelphia, and Yale.