navigating the technology wave: an smb tutorial

Navigating The Technology Wave: An SMB Tutorial

January 2008

January 23-25, 2008 • Miami Beach Convention Center • Miami, Florida USA www.ITEXPO.com

Session Objective

The budget is approved and now IT and business operations managers enjoy the task of selecting a new telecommunications platform, along with the questions that entails. Staff within small to medium size businesses (SMBs) organizations attending this session will learn the challenges and best practices to purchasing a new IP communications system:

Session Objectives

•Learn the challenges and best practices of purchasing a new IP phone system .

•Practical advice and tips for the procurement process once the telecommunication budget has been approved.

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Speakers

Ray Shifflett – PanelistDirector of Information Technology

KTA Group

Mike Howard - PanelistPresident

TelNet of Virginia

Walter Kenrich - ModeratorVP, Product ManagementVertical Communications

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Business Communication Evolution

• The Changing Virtual Workplace– Geographically dispersed teams– Increasing numbers of teleworkers– Anywhere, anytime access is assumed

• Unified Communications Simplify Collaboration, Enhance Communication

• Productivity applications support a seamless experience for knowledge workers

• Streamlined communications offer business agility

– Improved customer service– Enhanced productivity– Support for better decision-making


HIDDEN SLIDE..>QUESTIONS FOR PANELISTS

– What are the most important business drivers that I should include in developing an RFP?

– How can I leverage today’s technology advances to keep costs in line?

– How can I use voice-enabled applications to improve business processes?

– How do I collaborate with my IT counterparts to ensure we select the right product and to make sure the install goes smoothly?

– How can I make this decision without feeling overwhelmed by the range of technologies, products and vendors?

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Navigating the Technology Wave

A Telecom Integrator’s Viewpoint• Education is Key• Retooling Operations, and Staff• New Approach required to work with client to truly understand their

requirement• New Vertical markets now our available to the Telecom Integrator• New line-up of competitors in the field; IP-Hosting, Data VARS,

National Competitors, etc..• All solutions are not equal• The consultative approach...a necessity now more than ever.

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Navigating the Technology Wave

A Customer’s Viewpoint• Choosing the right Telecom Integrator• Be fitted for a system not sold a system• Understanding needs verses wants• Can or will my users use the features of my system• Will my system grow with me.

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KTA Topology

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Thank You

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navigating the technology wave: an smb tutorial

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